Sugar Diva

★☆☆☆☆

About Sugar Diva

Categories
  • Candy Stores

Food

Food
More choices in Danville:
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Candy Shop

120 N Hills Ct Danville, VA

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Nestle Prepared Foods Co.

201 Airside Dr Danville, AL

1.0 2
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The customer service for this company is terrible. I placed an order online & rec'd confirmation of the order. Turns out the card number was wrong, and the order was never placed. The company never contacted me about the issue to let me know something was wrong with the card. I could have fixed it in a matter of seconds.

I emailed the company on the status of the order (I gave them a good 10 days), and they did not respond. They later called and did not leave a message. I found out by looking through my own records that my card was never charged. You think they would have said something, but no. I called them about the order and asked if I continued with the order, would I receive the product by my event date, and the representative said I would indeed receive by the date and that the order was going out the next day.

Did this happen? No. I called the company to get a return, and they refuse to acknowledge that I was promised the order. When I tried to contact them for the return, a good 10-14 days passed before they even got back to me. It was not until I tried various medium for them to respond to me. They stated that they will not accept my order back because it is a "food-related" item. It is NOT a food-related item. They are paper favor bags. Nowhere on the site does it state that paper favor bags are specifically for food.

This company is unfair in their business practice and does not look out for their customers. They are only trying to take customer's money, and they do not care about your experience. BEWARE!

1
★☆☆☆☆

The customer service for this company is terrible. I placed an order online & rec'd confirmation of the order. Turns out the card number was wrong, and the order was never placed. The company never contacted me about the issue to let me know something was wrong with the card. I could have fixed it in a matter of seconds.

I emailed the company on the status of the order (I gave them a good 10 days), and they did not respond. They later called and did not leave a message. I found out by looking through my own records that my card was never charged. You think they would have said something, but no. I called them about the order and asked if I continued with the order, would I receive the product by my event date, and the representative said I would indeed receive by the date and that the order was going out the next day.

Did this happen? No. I called the company to get a return, and they refuse to acknowledge that I was promised the order. When I tried to contact them for the return, a good 10-14 days passed before they even got back to me. It was not until I tried various medium for them to respond to me. They stated that they will not accept my order back because it is a "food-related" item. It is NOT a food-related item. They are paper favor bags. Nowhere on the site does it state that paper favor bags are specifically for food.

This company is unfair in their business practice and does not look out for their customers. They are only trying to take customer's money, and they do not care about your experience. BEWARE!

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WARNING: After purchasing an item on-line and authorizing payment for said item + shipping fees, this shop will then decide to add additional fees to your credit card without notifying you or getting authorization. In my case, I ordered a plate costing $29. The bill of sale indicated that I owed an additional $8 for shipping. My mastercard statement came which showed two transactions - one for $38 (the amount I authorized) and a separate fee of $22 posted later the same day. When I called to inquire about this error, I was told that the shipping cost more than they thought it would so they added the additional cost to my credit card. As I explained to the very RUDE and unsavvy owner, it is illegal to post charges to my credit card without prior authorization from me. He stated that he can post any fees he wants to my credit card and that he was not going to refund this amount to me. AVOID THIS VENDOR at all costs! Their stuff is cute but credit card fraud is illegal.

1
★☆☆☆☆

WARNING: After purchasing an item on-line and authorizing payment for said item + shipping fees, this shop will then decide to add additional fees to your credit card without notifying you or getting authorization. In my case, I ordered a plate costing $29. The bill of sale indicated that I owed an additional $8 for shipping. My mastercard statement came which showed two transactions - one for $38 (the amount I authorized) and a separate fee of $22 posted later the same day. When I called to inquire about this error, I was told that the shipping cost more than they thought it would so they added the additional cost to my credit card. As I explained to the very RUDE and unsavvy owner, it is illegal to post charges to my credit card without prior authorization from me. He stated that he can post any fees he wants to my credit card and that he was not going to refund this amount to me. AVOID THIS VENDOR at all costs! Their stuff is cute but credit card fraud is illegal.

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