Auto Repair At Mt Vernon Twng

★★★☆☆
  • 2218 Cedardale Rd

    Mt Vernon, WA 98274

    Map & Directions
  • 360-336-9531

About Auto Repair At Mt Vernon Twng

Categories
Hours
Mon. - Fri. 7am - 7pm;Sat. 8am - 4pm;Sun. CLOSED

Automotive

Automotive
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Do yourself a favor--avoid this business at all costs. Three members of my family have had bad and/or questionable experiences here. They market themselves as a "Christ-based" business but again, watch out! Very little about them seems Christian or ethical to me.

A few months ago I took my vehicle in for a routine oil change. Even with an appointment, it took them over two hours. Not happy with either the wait or the high cost, I decided to take my business elsewhere the next time around. So when I had my oil changed this most recent time (at Walmart), the mechanic called to tell me that the oil pan bolt had been previously cross-threaded and was leaking oil. He refused to touch the problem and recommended that I go back to the last place who serviced it (Mount Vernon Towing) and have them fix it.

Suddenly I understood why a routine oil change had taken two hours! They were fussing around trying to get a cross threaded bolt to seal up the oil pan. Did they tell me any of this? NO! I had to find out from another mechanic after driving around with a leaking oil pan for months putting both my engine and warranty at great risk.

Ultimately, Mount Vernon Towing acknowledged responsibility (to their credit) and changed out the bolt for free. (I'll have to wait till the next oil change to see if it's actually fixed.) Yet, they still charged me full price for the second oil change. I didn't appreciate that at all. It all cost me a lot of time and running around. And again, worst of all, they left ME to figure out that there was a problem!

This is a poor excuse for a business.

1
★☆☆☆☆

Do yourself a favor--avoid this business at all costs. Three members of my family have had bad and/or questionable experiences here. They market themselves as a "Christ-based" business but again, watch out! Very little about them seems Christian or ethical to me.

A few months ago I took my vehicle in for a routine oil change. Even with an appointment, it took them over two hours. Not happy with either the wait or the high cost, I decided to take my business elsewhere the next time around. So when I had my oil changed this most recent time (at Walmart), the mechanic called to tell me that the oil pan bolt had been previously cross-threaded and was leaking oil. He refused to touch the problem and recommended that I go back to the last place who serviced it (Mount Vernon Towing) and have them fix it.

Suddenly I understood why a routine oil change had taken two hours! They were fussing around trying to get a cross threaded bolt to seal up the oil pan. Did they tell me any of this? NO! I had to find out from another mechanic after driving around with a leaking oil pan for months putting both my engine and warranty at great risk.

Ultimately, Mount Vernon Towing acknowledged responsibility (to their credit) and changed out the bolt for free. (I'll have to wait till the next oil change to see if it's actually fixed.) Yet, they still charged me full price for the second oil change. I didn't appreciate that at all. It all cost me a lot of time and running around. And again, worst of all, they left ME to figure out that there was a problem!

This is a poor excuse for a business.

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Knowing I needed engine mounts (but unsure whether I needed all), I brought my car in for a quote to have that work done. Paid an unexpected $120 for a full eval (including things like electrical system and tires--not information I needed). The quote to have all four engine mounts replaced was $2115. I got 2 others to compare...one was $811 and one was $858.

These guys also quoted $308+ for a trannie flush. Getting that done for $90.

Just make sure you get multiple quotes before you let them do anything.

1
★☆☆☆☆

Knowing I needed engine mounts (but unsure whether I needed all), I brought my car in for a quote to have that work done. Paid an unexpected $120 for a full eval (including things like electrical system and tires--not information I needed). The quote to have all four engine mounts replaced was $2115. I got 2 others to compare...one was $811 and one was $858.

These guys also quoted $308+ for a trannie flush. Getting that done for $90.

Just make sure you get multiple quotes before you let them do anything.

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Thanks Doug & crew for the wonderful service weve received over the past year. Ive appreciated Tim & Keiths honest diagnostics and every time Ive been pleased with how well our cars run after a visit to Mount Vernon Towing & Auto

3
★★★★★

Thanks Doug & crew for the wonderful service weve received over the past year. Ive appreciated Tim & Keiths honest diagnostics and every time Ive been pleased with how well our cars run after a visit to Mount Vernon Towing & Auto

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Downtime is critical. If my truck is not working then I am not getting paid. I trust Mount Vernon Auto Repair to fix my truck and also keep me informed of any other repairs that would cause me problems at some later date. They will price

3
★★★★★

Downtime is critical. If my truck is not working then I am not getting paid. I trust Mount Vernon Auto Repair to fix my truck and also keep me informed of any other repairs that would cause me problems at some later date. They will price

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I loaned my SUV the my kids to make an emergency trip to Missouri April 7. Keith insisted I I have MV Auto Repair check it out for safety before they left that evening, I was relieved when my son reported driving safely through the pass in

3
★★★★★

I loaned my SUV the my kids to make an emergency trip to Missouri April 7. Keith insisted I I have MV Auto Repair check it out for safety before they left that evening, I was relieved when my son reported driving safely through the pass in

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I called to get an estimate on having the transmission rebuilt for my 2001 Acura the "gentlemen" I spoke with ignored my request and told me to bring it on in, I let him know that the problem was already diagnosed and I was simply calling around to get price quotes from some other shops, he said " if its not to big a piece of sh*t drive it on in" I again let him know that the transmission was out and the car was not mobile so if I could please get a quote on the cost to repair, he himmed and hawwed and went on about the businesses around here all being pretty honest, I asked him how he did business if he never gave his customers an idea of the cost they where looking at .... he again refused to give me any kind of quote ... don't waste ur time this is obviously not a legitimate business ran by respectful mechanics ..... and if the can't show a future customer any kind of respect how would they treat ur vehicle!

1
★☆☆☆☆

I called to get an estimate on having the transmission rebuilt for my 2001 Acura the "gentlemen" I spoke with ignored my request and told me to bring it on in, I let him know that the problem was already diagnosed and I was simply calling around to get price quotes from some other shops, he said " if its not to big a piece of sh*t drive it on in" I again let him know that the transmission was out and the car was not mobile so if I could please get a quote on the cost to repair, he himmed and hawwed and went on about the businesses around here all being pretty honest, I asked him how he did business if he never gave his customers an idea of the cost they where looking at .... he again refused to give me any kind of quote ... don't waste ur time this is obviously not a legitimate business ran by respectful mechanics ..... and if the can't show a future customer any kind of respect how would they treat ur vehicle!

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The repair facility of Mount Vernon Towing gave me an estimate of $500 dollars plus replacement of a battery after having my vehicle towed in. One week later, the service advisor called me to tell me the charges were above $1300, almost 300 percent above the estimate. After going back to the shop to review the bill, I found that the shop had preformed several services that I had not requested or authorized, and stated on the invoice that I had "ok'ed" these services, which was completely false. These services included a transmission flush and filter change. I am now stuck in litigation with this company for the unauthorized work and charges. To top it all off, they replaced my vehicle parts with used parts, likely from a wrecking yard, while charging new parts prices. They also did not honor the $75 tow discount that their ad promotes, and finally did poor repair work, as my tachometer no longer works, but did prior to the repairs.

1
★☆☆☆☆

The repair facility of Mount Vernon Towing gave me an estimate of $500 dollars plus replacement of a battery after having my vehicle towed in. One week later, the service advisor called me to tell me the charges were above $1300, almost 300 percent above the estimate. After going back to the shop to review the bill, I found that the shop had preformed several services that I had not requested or authorized, and stated on the invoice that I had "ok'ed" these services, which was completely false. These services included a transmission flush and filter change. I am now stuck in litigation with this company for the unauthorized work and charges. To top it all off, they replaced my vehicle parts with used parts, likely from a wrecking yard, while charging new parts prices. They also did not honor the $75 tow discount that their ad promotes, and finally did poor repair work, as my tachometer no longer works, but did prior to the repairs.

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I have used Mount Vernon Auto Repair for the past fifteen years. I own seven vehicles. Four of them are company vehicles. All of my vehicles must be well maintained and road worthy at all times. Mount Vernon Auto Repair can not only tow my vehicle to their shop if it breaks down. They can also fix it. I do not have a single complaint about any of the repairs they have done for me. Mount Vernon Auto Repair has repaired numerous engine problems and transmission problems. They are also very successful with automotive electrical repairs. The mechanics, counter personnel and the owner, Doug Faber, are all very enjoyable to work with. They are quite informative about what work needs to be done and how they are going to do it. I appreciate Mount Vernon Auto Repair and I will continue to use their auto repair and towing services.

5
★★★★★

I have used Mount Vernon Auto Repair for the past fifteen years. I own seven vehicles. Four of them are company vehicles. All of my vehicles must be well maintained and road worthy at all times. Mount Vernon Auto Repair can not only tow my vehicle to their shop if it breaks down. They can also fix it. I do not have a single complaint about any of the repairs they have done for me. Mount Vernon Auto Repair has repaired numerous engine problems and transmission problems. They are also very successful with automotive electrical repairs. The mechanics, counter personnel and the owner, Doug Faber, are all very enjoyable to work with. They are quite informative about what work needs to be done and how they are going to do it. I appreciate Mount Vernon Auto Repair and I will continue to use their auto repair and towing services.

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Mount Vernon Auto Repair service is exceptional! I know that I can trust their staff to be honest and repair only what??s really needed. They accommodate my busy work schedule with a very early morning appointment. They??ve even ??taxied? me to work while my car was being serviced. I want to personally thank the owner Doug Faber, for having such an amazing auto repair service department!

5
★★★★★

Mount Vernon Auto Repair service is exceptional! I know that I can trust their staff to be honest and repair only what??s really needed. They accommodate my busy work schedule with a very early morning appointment. They??ve even ??taxied? me to work while my car was being serviced. I want to personally thank the owner Doug Faber, for having such an amazing auto repair service department!

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I am very pleased with Mount Vernon Auto Repair. It is a very rare occasion to find an auto repair company that can be trusted, especially for a woman. I trust them and know that they have never tried to take advantage of me. Everyone in the company is very friendly, upright and honest and has never treated me in a condescending manner. I would highly recommend them.

5
★★★★★

I am very pleased with Mount Vernon Auto Repair. It is a very rare occasion to find an auto repair company that can be trusted, especially for a woman. I trust them and know that they have never tried to take advantage of me. Everyone in the company is very friendly, upright and honest and has never treated me in a condescending manner. I would highly recommend them.

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.

The repair facility of Mount Vernon Towing gave me an estimate of $500 dollars plus replacement of a battery after having my vehicle towed in. One week later, the service advisor called me to tell me the charges were above $1300, almost 300 percent above the estimate. After going back to the shop to review the bill, I found that the shop had preformed several services that I had not requested or authorized, and stated on the invoice that I had "ok'ed" these services, which was completely false. These services included a transmission flush and filter change. I am now stuck in litigation with this company for the unauthorized work and charges. To top it all off, they replaced my vehicle parts with used parts, likely from a wrecking yard, while charging new parts prices. They also did not honor the $75 tow discount that their ad promotes, and finally did poor repair work, as my tachometer no longer works, but did prior to the repairs.

0
★☆☆☆☆

The repair facility of Mount Vernon Towing gave me an estimate of $500 dollars plus replacement of a battery after having my vehicle towed in. One week later, the service advisor called me to tell me the charges were above $1300, almost 300 percent above the estimate. After going back to the shop to review the bill, I found that the shop had preformed several services that I had not requested or authorized, and stated on the invoice that I had "ok'ed" these services, which was completely false. These services included a transmission flush and filter change. I am now stuck in litigation with this company for the unauthorized work and charges. To top it all off, they replaced my vehicle parts with used parts, likely from a wrecking yard, while charging new parts prices. They also did not honor the $75 tow discount that their ad promotes, and finally did poor repair work, as my tachometer no longer works, but did prior to the repairs.

Pros: None

Cons: Overcharges, used parts, faulty repairs

More about Auto Repair At Mt Vernon Twng

We are driven to provide you with the best automotive repairs and services in the Mount Vernon, WA area. The safety and reliability of your car is our number one concern. Our high-tech facilities are fully equipped with state-of-the-art equipment.

 

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