The Spa At Willow Bend

★★★★☆
Relax, Restore, Revitalize, Rejuvenate
33.0343 -96.8328
Map and Directions to Spa at Willow Bend

972-312-8189

6101 Chapel Hill Blvd 102

Plano, TX

75093

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About The Spa At Willow Bend

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Hours
Mon-Fri 9am-5pm
4.4889 45
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Reviews 1 - 45 of 45.
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I have been going to Cathy Callahan for awhile now and absolutely Love her! She does deep tissue massage on me but not where I'm in pain. She also does a little of reflexology along with each massage. When I told her my profession she knew what areas to focus, I thought that was pretty amazing. I see most of the reviews on here are of her. Which doesn't surprise me, I wouldn't go to anyone else. Cathy is absolutely the BEST! I just heard she is no long with the spa at willowbend which I was devistated. I however got in contact with her and getting my next massage booked ;)

Don't waste your time going here, go to Cathy!

I got in touch with her thru her facebook:
https://www.facebook.com/#!/Cathy.Callahan1?fref=ts

or you could go to her linked in.

Thanks for reading :)
You wont be dissapointed

5
★★★★★

I have been going to Cathy Callahan for awhile now and absolutely Love her! She does deep tissue massage on me but not where I'm in pain. She also does a little of reflexology along with each massage. When I told her my profession she knew what areas to focus, I thought that was pretty amazing. I see most of the reviews on here are of her. Which doesn't surprise me, I wouldn't go to anyone else. Cathy is absolutely the BEST! I just heard she is no long with the spa at willowbend which I was devistated. I however got in contact with her and getting my next massage booked ;)

Don't waste your time going here, go to Cathy!

I got in touch with her thru her facebook:
https://www.facebook.com/#!/Cathy.Callahan1?fref=ts

or you could go to her linked in.

Thanks for reading :)
You wont be dissapointed

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The atmosphere was calming, the staff was courteous and professional, and overall a wonderful experience. Both Cathy and Mave were great!

4
★★★★☆

The atmosphere was calming, the staff was courteous and professional, and overall a wonderful experience. Both Cathy and Mave were great!

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.

Cathy gave me a great massage at The Spa at Willow Bend and I recommend her highly! I will continue going to see her for my lower back issues...she was terrific.

5
★★★★★

Cathy gave me a great massage at The Spa at Willow Bend and I recommend her highly! I will continue going to see her for my lower back issues...she was terrific.

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.

The Spa at Willow Bend is an amazing and wonderful place. And if you want the best massage ever, see CATHY!

Not only will you get a great massage...feel good, deep tissue, medium pressure or perhaps some kind of injury that needs working out, you will get the most professional and comforting massage possible, in a very warm and inviting atmosphere. Cathy has years of experience and even understands the "therapeutic" aspects of what a massage should be. I've had lower back pain and a shoulder injury and by seeing Cathy on a regular basis, most of my pain has subsided. Well worth my time and money!

I highly recommend Cathy for your next massage at the Spa at Willow Bend in Plano.

5
★★★★★

The Spa at Willow Bend is an amazing and wonderful place. And if you want the best massage ever, see CATHY!

Not only will you get a great massage...feel good, deep tissue, medium pressure or perhaps some kind of injury that needs working out, you will get the most professional and comforting massage possible, in a very warm and inviting atmosphere. Cathy has years of experience and even understands the "therapeutic" aspects of what a massage should be. I've had lower back pain and a shoulder injury and by seeing Cathy on a regular basis, most of my pain has subsided. Well worth my time and money!

I highly recommend Cathy for your next massage at the Spa at Willow Bend in Plano.

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.

I have a back injury and was very hesitent to allow someone to touch my back, let alone massage it. Boy, was I wrong to feel that way! I was fortunate enough to get Cathy, a personable, well-trained, and above all, skilled massage therapist. She made me feel right at ease and used her magic fingers to take away all of my stress. When I went for the massage, I had just lost my mother and was under quite a good deal of stress. For over one hour, Cathy managed to melt my stress away. I loved every single part of my massage, but especially when Cathy did my hands and neck, as well as when she used the hot stones. They were extremely relaxing. Overall, I rate this massafe five tars out of five and can't wait for my next one!

5
★★★★★

I have a back injury and was very hesitent to allow someone to touch my back, let alone massage it. Boy, was I wrong to feel that way! I was fortunate enough to get Cathy, a personable, well-trained, and above all, skilled massage therapist. She made me feel right at ease and used her magic fingers to take away all of my stress. When I went for the massage, I had just lost my mother and was under quite a good deal of stress. For over one hour, Cathy managed to melt my stress away. I loved every single part of my massage, but especially when Cathy did my hands and neck, as well as when she used the hot stones. They were extremely relaxing. Overall, I rate this massafe five tars out of five and can't wait for my next one!

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Wow! Where do I begin? My face was so bad, I thought I had a disease. They started me on a series of products that not only transformed my face!, but my life! I hope they will use me as a face model, in order to give hope to other people that if you have given up hope on your appearance there is still hope! I am proof of that. As embarrassing as it is to be seen the way I use to look, I hope they use my before and after photos to give hope and wellness to others. They are wonderful!

5
★★★★★

Wow! Where do I begin? My face was so bad, I thought I had a disease. They started me on a series of products that not only transformed my face!, but my life! I hope they will use me as a face model, in order to give hope to other people that if you have given up hope on your appearance there is still hope! I am proof of that. As embarrassing as it is to be seen the way I use to look, I hope they use my before and after photos to give hope and wellness to others. They are wonderful!

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I went in completely stessed and left totally relaxed. This was my first time to visit the spa. The atmosphere is simple chic and serene. The massage table itself was amazing. The therapist (Kathy) was both friendly and professional. The massage was a full hour (no short changing on time). She listened to what I wanted, gave me tips on how to stretch to relieve stress. I actually felt like she cared. I will return for more.

5
★★★★★

I went in completely stessed and left totally relaxed. This was my first time to visit the spa. The atmosphere is simple chic and serene. The massage table itself was amazing. The therapist (Kathy) was both friendly and professional. The massage was a full hour (no short changing on time). She listened to what I wanted, gave me tips on how to stretch to relieve stress. I actually felt like she cared. I will return for more.

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staff is extremely polite and professional. i am getting laser hair removal treatments and have seen a huge improvement in only 2 sessions!

5
★★★★★

staff is extremely polite and professional. i am getting laser hair removal treatments and have seen a huge improvement in only 2 sessions!

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.

I have been to Spa at Willow Bend twice now. Went about a month ago for a hot stone massage and a week ago for a massage and facial. All treatments so far have been amazing. The therapists have been some of the best I have ever come across yet. They are so caring, and really seem to want to make sure that I enjoy the experience and even that I really take care of my body during the day to day grind. For example, I have really tight shoulder muscles and rather than just telling me I need to keep coming in for massages (like other places have done), they suggested different ways that I could loosen up daily like yoga, tennis, and different stretches that would help. It really made me feel like they cared about my wellbeing, even though I had just met them. I have scheduled to go back for a pedicure in a couple weeks, and have decided this has become my official spa.

5
★★★★★

I have been to Spa at Willow Bend twice now. Went about a month ago for a hot stone massage and a week ago for a massage and facial. All treatments so far have been amazing. The therapists have been some of the best I have ever come across yet. They are so caring, and really seem to want to make sure that I enjoy the experience and even that I really take care of my body during the day to day grind. For example, I have really tight shoulder muscles and rather than just telling me I need to keep coming in for massages (like other places have done), they suggested different ways that I could loosen up daily like yoga, tennis, and different stretches that would help. It really made me feel like they cared about my wellbeing, even though I had just met them. I have scheduled to go back for a pedicure in a couple weeks, and have decided this has become my official spa.

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i didnt actually get a massage, however i did buy my lady a massage a couple weeks ago. She cannot stop raving about how nice and relaxing it was! Thanks to this Spa, i am completely out of the doghouse. Next time i will go with my lady for the couples treat. Thanks Spa @ WB!!!!

5
★★★★★

i didnt actually get a massage, however i did buy my lady a massage a couple weeks ago. She cannot stop raving about how nice and relaxing it was! Thanks to this Spa, i am completely out of the doghouse. Next time i will go with my lady for the couples treat. Thanks Spa @ WB!!!!

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I visited this spa on Valentine's Day. My fianc" and I enjoyed a couple's massage together. It was terrific. When you first arrive you are at immediately at ease in the very relaxing atmosphere with the sweet, calming smell of incense all around you. The restroom/changing areas are huge and a nice warm temperature , you get into your robe and slippers and then are sent to the waiting area until your services are available. The waiting area was extremely nice and cozy. Comfortable lounge chairs and an assortment of snacks and beverages including champagne.

Will definitely return, my massage therapist was Waleska and she was simply amazing. Looking forward to visiting again soon.

5
★★★★★

I visited this spa on Valentine's Day. My fianc" and I enjoyed a couple's massage together. It was terrific. When you first arrive you are at immediately at ease in the very relaxing atmosphere with the sweet, calming smell of incense all around you. The restroom/changing areas are huge and a nice warm temperature , you get into your robe and slippers and then are sent to the waiting area until your services are available. The waiting area was extremely nice and cozy. Comfortable lounge chairs and an assortment of snacks and beverages including champagne.

Will definitely return, my massage therapist was Waleska and she was simply amazing. Looking forward to visiting again soon.

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From the moment I stepped in I found myself in a very relaxing environment. The staff was extremely friendly and professional. Every service was excellent, I can't wait to go back!

5
★★★★★

From the moment I stepped in I found myself in a very relaxing environment. The staff was extremely friendly and professional. Every service was excellent, I can't wait to go back!

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.

Wonderful and peaceful place to spend one day in total relaxation, away from the daily routine, work, problems, screaming kids. Highly recommend the facial treatment and the massages. You will feel like a brand new person after few hours at the Spa at Willow Bend! The best Christmas Present for every girlfriend, wife, sister, mom!

5
★★★★★

Wonderful and peaceful place to spend one day in total relaxation, away from the daily routine, work, problems, screaming kids. Highly recommend the facial treatment and the massages. You will feel like a brand new person after few hours at the Spa at Willow Bend! The best Christmas Present for every girlfriend, wife, sister, mom!

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See Lynda Echols for a wonderful manicure. She does pedicures also. It is very peaceful; quiet. Nice music. Be pampered at the spa across the street from Willow Bend Mall.

4
★★★★☆

See Lynda Echols for a wonderful manicure. She does pedicures also. It is very peaceful; quiet. Nice music. Be pampered at the spa across the street from Willow Bend Mall.

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Latest reviews from Citysearch.

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I have gone to several different spas and aestheticians and I have to say that Leanne is the best. I have been back now several times. She gives personal attention to what your skin needs. She is never in a rush. She is probably the most personable aesthetician that I have met. Try the oxygen facial, it is great!

The spa itself is also very relaxing, from the aquarium to the waterfall to the dry sauna.

5
★★★★★

I have gone to several different spas and aestheticians and I have to say that Leanne is the best. I have been back now several times. She gives personal attention to what your skin needs. She is never in a rush. She is probably the most personable aesthetician that I have met. Try the oxygen facial, it is great!

The spa itself is also very relaxing, from the aquarium to the waterfall to the dry sauna.

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Trini did my massage and it was one of the best I have ever had! When I walked in I was in complete knots! An hour later I was feeling great! A trip into the sauna with my glass wine completed my time and it was fabulous. I have already booked my next appointment!

5
★★★★★

Trini did my massage and it was one of the best I have ever had! When I walked in I was in complete knots! An hour later I was feeling great! A trip into the sauna with my glass wine completed my time and it was fabulous. I have already booked my next appointment!

.

I recently booked a massage at the Spa at Willow Bend with Trini who was recommended by a friend.

The atmosphere was so relaxing and the spa is beautiful and pristine. From the minute I walked in I felt more relaxed and there is a beautiful aquarium and the hallway is lined with a waterfall that made me feel like I was in a retreat somewhere.

I loved Trini from the start. She is great at deep tissue massage and was very knowledgeable and professional. She seemed to just know where my sore muscles were and had a very flowing technique.

I highly recommend the Spa at Willow Bend and look forward to going back for another massage and try some of their other services.

5
★★★★★

I recently booked a massage at the Spa at Willow Bend with Trini who was recommended by a friend.

The atmosphere was so relaxing and the spa is beautiful and pristine. From the minute I walked in I felt more relaxed and there is a beautiful aquarium and the hallway is lined with a waterfall that made me feel like I was in a retreat somewhere.

I loved Trini from the start. She is great at deep tissue massage and was very knowledgeable and professional. She seemed to just know where my sore muscles were and had a very flowing technique.

I highly recommend the Spa at Willow Bend and look forward to going back for another massage and try some of their other services.

.

Massage by Trini was comforting, soothing and relaxing. She was considerate to consider medical conditions and needs, and customize treatment. The facility was clean with an Asian theme... Lots of calming water including fountains and an aquarium. I loved the place and the service.

5
★★★★★

Massage by Trini was comforting, soothing and relaxing. She was considerate to consider medical conditions and needs, and customize treatment. The facility was clean with an Asian theme... Lots of calming water including fountains and an aquarium. I loved the place and the service.

.

I have been trying to get an appointment at this salon with the voucher that I recieved a travel zoo for over three months. The initial appointments that was scheduled was for me, six of my girlfriends. Everything was confirmed and the appointment was set over a month in advance. The week of the appointment I recieved a call stating that they would only be able to take two of us and those two would not be able to come together they would still need to come separately. Each time I have tried to call since I am constantly told that there are no appointments available. They are sorry they sold over 1,000 vouchers on travel zoo so they have been over booked for months. Understandably so. So now I am looking at a voucher that is about to expire in Dec and I have still not been able to get an appointment so my voucher will expire and I will be out $40. I am extremely disapointed.

1
★☆☆☆☆

I have been trying to get an appointment at this salon with the voucher that I recieved a travel zoo for over three months. The initial appointments that was scheduled was for me, six of my girlfriends. Everything was confirmed and the appointment was set over a month in advance. The week of the appointment I recieved a call stating that they would only be able to take two of us and those two would not be able to come together they would still need to come separately. Each time I have tried to call since I am constantly told that there are no appointments available. They are sorry they sold over 1,000 vouchers on travel zoo so they have been over booked for months. Understandably so. So now I am looking at a voucher that is about to expire in Dec and I have still not been able to get an appointment so my voucher will expire and I will be out $40. I am extremely disapointed.

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I've been getting facials since I was 13 years old, starting with E Arden, then Clinique, then Dr Murad. However, I still suffered from acne until I met Connie Varani.Connie is thorough with her research on the best and RIGHT product to use on my skin. Finally, after more than 30 years, my battle with acne is over. I am so happy! Thank you Connie!

5
★★★★★

I've been getting facials since I was 13 years old, starting with E Arden, then Clinique, then Dr Murad. However, I still suffered from acne until I met Connie Varani.Connie is thorough with her research on the best and RIGHT product to use on my skin. Finally, after more than 30 years, my battle with acne is over. I am so happy! Thank you Connie!

.

If you go for a mani/pedi you absolutely must have Fabiola. She did wonders for my dry cracked heels, completely cured them!!!! Fabiola worked on my problem areas until they were no longer an issue. She was very detailed and made sure my mani/pedi was absolutely perfect. She ensured I had a great experience and I will definitely go back to her.

5
★★★★★

If you go for a mani/pedi you absolutely must have Fabiola. She did wonders for my dry cracked heels, completely cured them!!!! Fabiola worked on my problem areas until they were no longer an issue. She was very detailed and made sure my mani/pedi was absolutely perfect. She ensured I had a great experience and I will definitely go back to her.

.

I got severe intestinal dehyration from the infra red body wrap. I lost no inches (in fact gained in my stomach area) and ended up extremely sick for 3 days with dehydration. Basically, all the wrap does is cause you to lose a ton of water. It does not work and it is dangerous to boot. I was hoping to just feel a little slimmer in my clothes for vacation and instead I am frantically getting medical attention for the damage done. My physician was horrified that I was not given instructions to not exercise the day before and day after. In addition, the spa tells you that you replenish all your lost fluids by drinking afterwards. This is not medically sound. It is four days after the wrap and my stomach is still 2 inches larger (while still not able to eat regular meals). I am going to be ok but I hope that someone else avoids my misfortune.

1
★☆☆☆☆

I got severe intestinal dehyration from the infra red body wrap. I lost no inches (in fact gained in my stomach area) and ended up extremely sick for 3 days with dehydration. Basically, all the wrap does is cause you to lose a ton of water. It does not work and it is dangerous to boot. I was hoping to just feel a little slimmer in my clothes for vacation and instead I am frantically getting medical attention for the damage done. My physician was horrified that I was not given instructions to not exercise the day before and day after. In addition, the spa tells you that you replenish all your lost fluids by drinking afterwards. This is not medically sound. It is four days after the wrap and my stomach is still 2 inches larger (while still not able to eat regular meals). I am going to be ok but I hope that someone else avoids my misfortune.

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Rosa did the best pedicure I have ever had. My feet are rough and she made them wonderfully smooth.

5
★★★★★

Rosa did the best pedicure I have ever had. My feet are rough and she made them wonderfully smooth.

.

Good prices, courteous employees, and a quiet, relaxing atmosphere. What more could you ask for?!?! This place has become my monthly oasis! LOVE!

5
★★★★★

Good prices, courteous employees, and a quiet, relaxing atmosphere. What more could you ask for?!?! This place has become my monthly oasis! LOVE!

.

Worst manicure & pedicure I've EVER received. The woman (Denny) filed my finger nails in different shapes (some fingers were rounded and some were squared) and even worse.... she didn't even take the full amount of polish off before applying the new color!! I couldn't believe it. As if this weren't enough, the light color pink that I selected... she only applied one coat, leaving the final look very streaky. Now to talk about my toes... What is supposed to be a 55minute pedicure lasted about 25 minutes. No massage, and a quick rub of exfoliant. The only good thing about the pedicure was the wax wrap (which you can get anywhere). The overall cost is WAY too expensive for what you get. You're MUCH better off going to a generic nail salon to get Better Service, Better Treatments and Longer Lasting nail Color. This salon gets 2 THUMBS DOWN!

1
★☆☆☆☆

Worst manicure & pedicure I've EVER received. The woman (Denny) filed my finger nails in different shapes (some fingers were rounded and some were squared) and even worse.... she didn't even take the full amount of polish off before applying the new color!! I couldn't believe it. As if this weren't enough, the light color pink that I selected... she only applied one coat, leaving the final look very streaky. Now to talk about my toes... What is supposed to be a 55minute pedicure lasted about 25 minutes. No massage, and a quick rub of exfoliant. The only good thing about the pedicure was the wax wrap (which you can get anywhere). The overall cost is WAY too expensive for what you get. You're MUCH better off going to a generic nail salon to get Better Service, Better Treatments and Longer Lasting nail Color. This salon gets 2 THUMBS DOWN!

.

I called the spa on a last minute notice to see if they could fit me in for a pedicure and manicure. To my surprise, they were able to fit me in the very next day! Fabiola did an excellent job. She took her time and was very pleasant . When compared to the local area I usually go...this place is outstanding and the price is reasonable.

5
★★★★★

I called the spa on a last minute notice to see if they could fit me in for a pedicure and manicure. To my surprise, they were able to fit me in the very next day! Fabiola did an excellent job. She took her time and was very pleasant . When compared to the local area I usually go...this place is outstanding and the price is reasonable.

.

They have the best facial I've ever had! The staff is very friendly and professional. I also liked how I could get an appointment set right away. I didn't have to wait 3-4 days like I do at other places. I've already had 2 facials and 3 massages, just in teh last 4 months. I'll return for sure, and reccommend my friends do as well. Thanks for the amazing service Spa at Willow Bend!

5
★★★★★

They have the best facial I've ever had! The staff is very friendly and professional. I also liked how I could get an appointment set right away. I didn't have to wait 3-4 days like I do at other places. I've already had 2 facials and 3 massages, just in teh last 4 months. I'll return for sure, and reccommend my friends do as well. Thanks for the amazing service Spa at Willow Bend!

.

Once I realized there's no youth in a jar and not quite ready for injections or surgery, I explored the services offered at the Spa at Willow Bend. Connie recommended the Intraceuticals oxygen infusion therapy. First and only facial that produced improvement after the first treatment. To date, I have had three. Lines are diminished, softened and my face feels hydrated. Also, the massage and Connie's touch will relax you body and soul.

I really appreciate how she doesn't recommend or push treatments or products that are not right for my skin.

4
★★★★☆

Once I realized there's no youth in a jar and not quite ready for injections or surgery, I explored the services offered at the Spa at Willow Bend. Connie recommended the Intraceuticals oxygen infusion therapy. First and only facial that produced improvement after the first treatment. To date, I have had three. Lines are diminished, softened and my face feels hydrated. Also, the massage and Connie's touch will relax you body and soul.

I really appreciate how she doesn't recommend or push treatments or products that are not right for my skin.

.

The Spa at Willow Bend is great.....made better by the great massage given by Cathy. She's the best I've had in years !!! I've had multiple surgeries and she really knows how to manipulate muscles to work out the pain.\r
Ditto what Shelley Baggett's review says......well stated.\r
I would totally recommend Cathy for a wonderful massage !!! Cathy Funk, Dallas, TX

5
★★★★★

The Spa at Willow Bend is great.....made better by the great massage given by Cathy. She's the best I've had in years !!! I've had multiple surgeries and she really knows how to manipulate muscles to work out the pain.\r
Ditto what Shelley Baggett's review says......well stated.\r
I would totally recommend Cathy for a wonderful massage !!! Cathy Funk, Dallas, TX

.

The Spa at Willow Bend is an amazing and wonderful place. And if you want the best massage ever, see CATHY! \r
\r
Not only will you get a great massage...feel good, deep tissue, medium pressure or perhaps some kind of injury that needs working out, you will get the most professional and comforting massage possible, in a very warm and inviting atmosphere. Cathy has years of experience and even understands the ""therapeutic"" aspects of what a massage should be. I've had lower back pain and a shoulder injury and by seeing Cathy on a regular basis, most of my pain has subsided. Well worth my time and money! \r
\r
I highly recommend Cathy for your next massage at the Spa at Willow Bend in Plano. \r

5
★★★★★

The Spa at Willow Bend is an amazing and wonderful place. And if you want the best massage ever, see CATHY! \r
\r
Not only will you get a great massage...feel good, deep tissue, medium pressure or perhaps some kind of injury that needs working out, you will get the most professional and comforting massage possible, in a very warm and inviting atmosphere. Cathy has years of experience and even understands the ""therapeutic"" aspects of what a massage should be. I've had lower back pain and a shoulder injury and by seeing Cathy on a regular basis, most of my pain has subsided. Well worth my time and money! \r
\r
I highly recommend Cathy for your next massage at the Spa at Willow Bend in Plano. \r

.

I went back to the spa on Jan. 15...I had spoken with Valaska (she saw previous review below) and had offered a free massage because she was so upset about my prior experience. I had a major cramp in my neck and wanted/needed a massage sooo bad and I remembered her offer and am I glad I did!

What a difference!

LOOOVED my robe this time, they have upgraded and I loved how soft it was and I was able to wrap it around my body easily - also had belt loops!!! as for the massage itself - boy what a difference! Mary Ann totally relaxed me with the lavendar aroma and with her soothing my entire body! and she did ""something"" that release that cramp in my neck (felt so good to feel it literally melt away)!!! it was almost instantaneous!!! i will definitely be back and ask for Mary Ann! I opted for just the massage this time, though Valaska did offer the full treatment I had prior, but really I just wanted to RELAX and I easily able to do that with Mary Ann.

I did not get a pedi/mani this time, tho the first time, they did a great job and the polish lasted for 3 wks on my hands and 5 wks on my toes...I was impressed!

I would strongly suggest to ask for Mary Ann as your masseuse, and I would strongly suggest NOT to ask for Daphne...

-----------------Original Review Below----------------
ive had better...way better...

I heard about this spa through a TravelZoo promo offering the basic manicure and pedicure for $29 and then also received another ""black friday"" promotion for a ""Ultimate Relaxation Package"" that included a ""European Body Brush Exfoliation, Citrus Aroma Treatment, Massage, Pumpkin Nourishing Body Mask"" .

Here's what I got:
a robe that was too tight (I'm a size 14) I literally had to force it to close, not to mention there were no belt loops so the belt fell to the floor (no biggie), the body brush was just that a big brush and her brushing my body (maybe the brush brand was european?), the aroma treatment consisted of a spraying on the body and her rubbing it in, the massage lasted for maybe 15 min and the area that I had marked to focus on was maybe 3 of those minute (and then when i did tell the therapist that my neck felt like it was cramping, she sprayed Bio-Freeze on it {which I also inhaled and tasted because it was she sprayed it at my shoulder} and rubbed it in saying my neck was probably out of alignment), the body mask was just applied to my back area for about 5 min.

I was then escorted to the nail area and offered a glass of wine. The pedicure was ready with water filled, the chair was awful though. I could not use the roller option because of the noise and the vibration was loud as well as being ineffective. The pedicure and manicure themselves were ok, she was timely and did a good job of shaping and polishing (speaking of, there was about 80 to 100 shades of polish to choose from, and they were pretty conservative colors, few with sparkles and mostly pinks, reds, and corals).

I was really let down by the service I received, and agree with a previous reviewer that the front desk service was misinformed and aloof - not friendly or pleasant - both on the phone when I was making the reservation and in person.

I will keep my money next time and go to where I normally go and get all this AND a facial for what I paid for today.

5
★★★★★

I went back to the spa on Jan. 15...I had spoken with Valaska (she saw previous review below) and had offered a free massage because she was so upset about my prior experience. I had a major cramp in my neck and wanted/needed a massage sooo bad and I remembered her offer and am I glad I did!

What a difference!

LOOOVED my robe this time, they have upgraded and I loved how soft it was and I was able to wrap it around my body easily - also had belt loops!!! as for the massage itself - boy what a difference! Mary Ann totally relaxed me with the lavendar aroma and with her soothing my entire body! and she did ""something"" that release that cramp in my neck (felt so good to feel it literally melt away)!!! it was almost instantaneous!!! i will definitely be back and ask for Mary Ann! I opted for just the massage this time, though Valaska did offer the full treatment I had prior, but really I just wanted to RELAX and I easily able to do that with Mary Ann.

I did not get a pedi/mani this time, tho the first time, they did a great job and the polish lasted for 3 wks on my hands and 5 wks on my toes...I was impressed!

I would strongly suggest to ask for Mary Ann as your masseuse, and I would strongly suggest NOT to ask for Daphne...

-----------------Original Review Below----------------
ive had better...way better...

I heard about this spa through a TravelZoo promo offering the basic manicure and pedicure for $29 and then also received another ""black friday"" promotion for a ""Ultimate Relaxation Package"" that included a ""European Body Brush Exfoliation, Citrus Aroma Treatment, Massage, Pumpkin Nourishing Body Mask"" .

Here's what I got:
a robe that was too tight (I'm a size 14) I literally had to force it to close, not to mention there were no belt loops so the belt fell to the floor (no biggie), the body brush was just that a big brush and her brushing my body (maybe the brush brand was european?), the aroma treatment consisted of a spraying on the body and her rubbing it in, the massage lasted for maybe 15 min and the area that I had marked to focus on was maybe 3 of those minute (and then when i did tell the therapist that my neck felt like it was cramping, she sprayed Bio-Freeze on it {which I also inhaled and tasted because it was she sprayed it at my shoulder} and rubbed it in saying my neck was probably out of alignment), the body mask was just applied to my back area for about 5 min.

I was then escorted to the nail area and offered a glass of wine. The pedicure was ready with water filled, the chair was awful though. I could not use the roller option because of the noise and the vibration was loud as well as being ineffective. The pedicure and manicure themselves were ok, she was timely and did a good job of shaping and polishing (speaking of, there was about 80 to 100 shades of polish to choose from, and they were pretty conservative colors, few with sparkles and mostly pinks, reds, and corals).

I was really let down by the service I received, and agree with a previous reviewer that the front desk service was misinformed and aloof - not friendly or pleasant - both on the phone when I was making the reservation and in person.

I will keep my money next time and go to where I normally go and get all this AND a facial for what I paid for today.

.

Worst experience at a spa ever. Great services (and specialist providing services) but horrible, horrible front desk. Absolutely ruined the experience. Rude, unhelpful and unwelcoming. Not really a ""spa"" if you are looking for more than a relaxation room--no whirlpool, sauna, etc. ""Spa lunch"" was California Pizza Kitchen, marked up 100% and dumped on a plate. Very, very disappointing experience--due to exceptionally cold and rude front desk personnel. When you call for appointment, take note and trust your gut--if you are having ill feelings booking you will have ill feelings experiencing.

1
★☆☆☆☆

Worst experience at a spa ever. Great services (and specialist providing services) but horrible, horrible front desk. Absolutely ruined the experience. Rude, unhelpful and unwelcoming. Not really a ""spa"" if you are looking for more than a relaxation room--no whirlpool, sauna, etc. ""Spa lunch"" was California Pizza Kitchen, marked up 100% and dumped on a plate. Very, very disappointing experience--due to exceptionally cold and rude front desk personnel. When you call for appointment, take note and trust your gut--if you are having ill feelings booking you will have ill feelings experiencing.

.

I took 9 employees to The Spa at Willow Bend for a staff appreciation spa day. We did facials, pedicures, and body wraps. Cathy, Connie, Wendy, Marianne, Rosa, Deni, Maria, and Weleska took excellent care of us. We had a great time and will recommend them to everyone we know.\r

5
★★★★★

I took 9 employees to The Spa at Willow Bend for a staff appreciation spa day. We did facials, pedicures, and body wraps. Cathy, Connie, Wendy, Marianne, Rosa, Deni, Maria, and Weleska took excellent care of us. We had a great time and will recommend them to everyone we know.\r

.

I am pregnant and went to this spa for a pedi, not only because I wanted to spruce up my nails but for some relief on my super sore, swollen feet. I had been refered to this place by a friend for its professional service and cleanliness (being pregnant, I wanted to be extra sure of that, of course) and what a pleasant surprise!! You can already start feeling relaxed just as you walk through their doors. The service provided is incredible and the environment very serene. \r
The employee who did my pedicure (Truc) was amazing, this guy has magic fingers. He massaged my sore feet until they were no longer sore, applied a mask, soreness relieving salts and the best part was the individual parafin bags. I felt very safe with how sanitary their parafin service was. This was the first place I saw applies it in individual bags, heated by a special machine. They even showed me the individual packages for each parafin application, before they put it in the heater. Even though I could tell this employee is still learning English, I felt I could communicate without a problem. He was always very corteous and helped me up off of the chair, extremely polite. Needless to say, not only my nails looked incredible, the best part was that my feet felt renewed!! THAT was a blessing to me.... I would definetely have to say this was the best pedicure I have ever had!!!!

5
★★★★★

I am pregnant and went to this spa for a pedi, not only because I wanted to spruce up my nails but for some relief on my super sore, swollen feet. I had been refered to this place by a friend for its professional service and cleanliness (being pregnant, I wanted to be extra sure of that, of course) and what a pleasant surprise!! You can already start feeling relaxed just as you walk through their doors. The service provided is incredible and the environment very serene. \r
The employee who did my pedicure (Truc) was amazing, this guy has magic fingers. He massaged my sore feet until they were no longer sore, applied a mask, soreness relieving salts and the best part was the individual parafin bags. I felt very safe with how sanitary their parafin service was. This was the first place I saw applies it in individual bags, heated by a special machine. They even showed me the individual packages for each parafin application, before they put it in the heater. Even though I could tell this employee is still learning English, I felt I could communicate without a problem. He was always very corteous and helped me up off of the chair, extremely polite. Needless to say, not only my nails looked incredible, the best part was that my feet felt renewed!! THAT was a blessing to me.... I would definetely have to say this was the best pedicure I have ever had!!!!

Pros: I felt like I was treated like a queen!

.

Before I found this place, my experience with massages could best be summed up in this way... ""almost, but not quite."" Before WB, when I would leave my massage, I always felt like I just ate at a very expensive buffet -- but somehow was still hungry... something was just not right.\r
\r
Yet, there was enough there to keep me believing in this type of therapy -- and thus I kept seeking. \r
\r
And then I found this place... and for the first time ever, I felt like I realized the benefits.\r
\r
The flow of blood is the key to health -- and when I left WB, I was on cloud nine. I felt more alive than I had in years... I was more flexible, more alert, and my sense of well-being was off the charts. \r
\r
If your massage experiences were like mine -- a bit empty -- I encourage you to give it a try just once. Take note of how you feel and ask yourself if you have felt like that in recent times.\r
\r
john

5
★★★★★

Before I found this place, my experience with massages could best be summed up in this way... ""almost, but not quite."" Before WB, when I would leave my massage, I always felt like I just ate at a very expensive buffet -- but somehow was still hungry... something was just not right.\r
\r
Yet, there was enough there to keep me believing in this type of therapy -- and thus I kept seeking. \r
\r
And then I found this place... and for the first time ever, I felt like I realized the benefits.\r
\r
The flow of blood is the key to health -- and when I left WB, I was on cloud nine. I felt more alive than I had in years... I was more flexible, more alert, and my sense of well-being was off the charts. \r
\r
If your massage experiences were like mine -- a bit empty -- I encourage you to give it a try just once. Take note of how you feel and ask yourself if you have felt like that in recent times.\r
\r
john

Pros: Massage, massage and massage

.

I'm new to the area, looking for a great mani/pedi place. I researched and read reviews here and after watching the owner's video about their pedicures and manicures and the safely/cleanliness, I was sold. \r
My manicure was done by a nice young guy named Trick (or truck) who unfortunately spoke hardly any English. I had made an appointment for asea salt pedicure and a ""warm manicure"" which according o the site, was to include having ""hands and arms are massaged and hydrated with a luxuriously rich warm cream"" that never happened - no lotion AT ALL - no hand massage. I will say that my nails looked nice - it was a decent manicure, but not worth the extra money as there were no ""extras"". \r
Unfortunately, the pedicure was even worse. The excellent roller massage chair the owner described in the video, squeeked and grinded.....I had to turn it off, it was so annoying. I paid extra for the sea salt manicure and the only difference I could see was that there was a salt scrub used on my feet. There was a total of a three minute massage (for both feet - I timed it) . I never received any ""marine Masque"" that was in the description. Paraffin wasn't supposed to be part of the sea scrub (I got the impression that my clinician had no idea what a sea scrub pedicure was) but they used the paraffin anyway. Now one thing that impressed me prior to my visit was the video of the owner talking about the paraffin treatments and how they are all individually contained and used for one treatment only. He basically was saying that other salons heat their paraffin in a bucket and use it for multiple clients. SO I was shocked to see a big ""crock pot like"" bucket of paraffin (just like you see in every cheap nail salon) brought over to my seat. My clinician put a plastic bag on my foot and the other lady used a big plastic spoon to dump the hot wax into the bag. It was a mess, going all over the place.....then for my other foot, they placed my entire foot into the bucket of wax - and then proceded to use it for the next customer!!!!! I was repulsed. And found it odd since that was the exact practice the owner was saying on his video, was so unsanitary. My toenails were nicely polished, although my heals are still rough, not much calous removal. I was VERY disappointed that the day cost me $85 plus a $20 tip - I've gotten much more for much less at any other cheap nail salon. I felt the whole experience was misrepresented on the website and video. What a shame - I just moved to the area, and am in search of a mani/pedi place with high quality service.

1
★☆☆☆☆

I'm new to the area, looking for a great mani/pedi place. I researched and read reviews here and after watching the owner's video about their pedicures and manicures and the safely/cleanliness, I was sold. \r
My manicure was done by a nice young guy named Trick (or truck) who unfortunately spoke hardly any English. I had made an appointment for asea salt pedicure and a ""warm manicure"" which according o the site, was to include having ""hands and arms are massaged and hydrated with a luxuriously rich warm cream"" that never happened - no lotion AT ALL - no hand massage. I will say that my nails looked nice - it was a decent manicure, but not worth the extra money as there were no ""extras"". \r
Unfortunately, the pedicure was even worse. The excellent roller massage chair the owner described in the video, squeeked and grinded.....I had to turn it off, it was so annoying. I paid extra for the sea salt manicure and the only difference I could see was that there was a salt scrub used on my feet. There was a total of a three minute massage (for both feet - I timed it) . I never received any ""marine Masque"" that was in the description. Paraffin wasn't supposed to be part of the sea scrub (I got the impression that my clinician had no idea what a sea scrub pedicure was) but they used the paraffin anyway. Now one thing that impressed me prior to my visit was the video of the owner talking about the paraffin treatments and how they are all individually contained and used for one treatment only. He basically was saying that other salons heat their paraffin in a bucket and use it for multiple clients. SO I was shocked to see a big ""crock pot like"" bucket of paraffin (just like you see in every cheap nail salon) brought over to my seat. My clinician put a plastic bag on my foot and the other lady used a big plastic spoon to dump the hot wax into the bag. It was a mess, going all over the place.....then for my other foot, they placed my entire foot into the bucket of wax - and then proceded to use it for the next customer!!!!! I was repulsed. And found it odd since that was the exact practice the owner was saying on his video, was so unsanitary. My toenails were nicely polished, although my heals are still rough, not much calous removal. I was VERY disappointed that the day cost me $85 plus a $20 tip - I've gotten much more for much less at any other cheap nail salon. I felt the whole experience was misrepresented on the website and video. What a shame - I just moved to the area, and am in search of a mani/pedi place with high quality service.

Pros: nice people

Cons: mani/pedi not as published

.

My daughter and I enjoyed a 'spa day' and we were thrilled with the experience. From the moment you enter you begin to relax with the soothing atmosphere surrounding you. I have had other facials, but Connie is by far, the best! She creates such a feeling of calm and relaxation that makes you feel re-energized and your skin rejuvenated. My daughter thoroughly enjoyed her mani/pedi with Ken. He made her feel so special and relaxed that her legs felt like jello! A very worthwhile experience with many services to choose from.

5
★★★★★

My daughter and I enjoyed a 'spa day' and we were thrilled with the experience. From the moment you enter you begin to relax with the soothing atmosphere surrounding you. I have had other facials, but Connie is by far, the best! She creates such a feeling of calm and relaxation that makes you feel re-energized and your skin rejuvenated. My daughter thoroughly enjoyed her mani/pedi with Ken. He made her feel so special and relaxed that her legs felt like jello! A very worthwhile experience with many services to choose from.

Pros: relaxing; knowledgeable staff; peaceful

.

The staff is very polite and professional and I can already see a huge difference after only 2 sessions!

5
★★★★★

The staff is very polite and professional and I can already see a huge difference after only 2 sessions!

Pros: Major results in only 2 sessions!

.

I got a massage and a facial and it was just so heavenly and relaxing that I still think about it and can' t wait to go back. The atmosphere was so calming and comfortable I wanted to stay all day - and almost did! I was not disappointed at all and I've been to other high-end spa's where I left regretting the money I'd spent. I left Willow Bend with no regrets and a feeling of well being. The decor is beautiful and the staff is totally there for you. I would recommend The Spa at Willow Bend to anyone wanting the ultimate spa experience.

5
★★★★★

I got a massage and a facial and it was just so heavenly and relaxing that I still think about it and can' t wait to go back. The atmosphere was so calming and comfortable I wanted to stay all day - and almost did! I was not disappointed at all and I've been to other high-end spa's where I left regretting the money I'd spent. I left Willow Bend with no regrets and a feeling of well being. The decor is beautiful and the staff is totally there for you. I would recommend The Spa at Willow Bend to anyone wanting the ultimate spa experience.

Pros: Professional, luxurious, exceeds expectations - the best!

Cons: Time - you'll want to stay for hours.

.

This was luxury for the great price. I just felt comfortable, relaxed and confident that this was the place to come to from now on.

5
★★★★★

This was luxury for the great price. I just felt comfortable, relaxed and confident that this was the place to come to from now on.

Pros: Sooo professional and sterile

.

i didnt actually get a massage, however i did buy my lady a massage a couple weeks ago. She cannot stop raving about how nice and relaxing it was! Thanks to this Spa, i am completely out of the doghouse. Next time i will go with my lady for the couples treat. Thanks Spa @ WB!!!!

5
★★★★★

i didnt actually get a massage, however i did buy my lady a massage a couple weeks ago. She cannot stop raving about how nice and relaxing it was! Thanks to this Spa, i am completely out of the doghouse. Next time i will go with my lady for the couples treat. Thanks Spa @ WB!!!!

Pros: Great gift for your Woman

.

I also had a facial from Connie, who really took her time to make sure I was relaxed and enjoyed the experience. She was very gentle and almost rhythmically methodical, which I appreciated because I have extremely sensitive skin and can break out on the drop of a dime. My skin felt clean and rejuvenated afterwards, and I had no problems at all with reactions.

5
★★★★★

I also had a facial from Connie, who really took her time to make sure I was relaxed and enjoyed the experience. She was very gentle and almost rhythmically methodical, which I appreciated because I have extremely sensitive skin and can break out on the drop of a dime. My skin felt clean and rejuvenated afterwards, and I had no problems at all with reactions.

Pros: Connie

.

The spa is relaxing from the moment you walk in the door. Everyone is friendly and they treat you like royalty. So far I've had the massage, signature pedicure and manicure. I was pampered for 4 hours and they even served me lunch. If you want celebrity treatment, this is the place to go to!

5
★★★★★

The spa is relaxing from the moment you walk in the door. Everyone is friendly and they treat you like royalty. So far I've had the massage, signature pedicure and manicure. I was pampered for 4 hours and they even served me lunch. If you want celebrity treatment, this is the place to go to!

Pros: world class service

.

The Spa at Willow Bend is a luxurious and unique place like a different world - peaceful, quiet, with nice people ready to take care of you. If you need one day of total relaxation - that's the best place. They have numerous services and procedures. So far I've only tried the herbal bath, massage and facial and highly recommend these three. I am coming back really soon to try something else. The place is magical!!!

5
★★★★★

The Spa at Willow Bend is a luxurious and unique place like a different world - peaceful, quiet, with nice people ready to take care of you. If you need one day of total relaxation - that's the best place. They have numerous services and procedures. So far I've only tried the herbal bath, massage and facial and highly recommend these three. I am coming back really soon to try something else. The place is magical!!!

Pros: the best Plano Spa

Cons: little expensive

.

This spa has great atmosphere the staff is very friendly. I recommend it for special occasions and it makes the perfect gift for every occasion.

5
★★★★★

This spa has great atmosphere the staff is very friendly. I recommend it for special occasions and it makes the perfect gift for every occasion.

Pros: atmosphere, location, staff

Cons: working hours