Steam Pro Carpet Cleaning

★★★★☆
9am to 5pm

About Steam Pro Carpet Cleaning

Categories
  • Carpet & Upholstery Cleaners
  • Carpet & Rug Cleaners
  • Rug Doctor
Details
  • Industrial Steam Cleaning

Personal Services

Personal Services
More choices in Buda:
Resultset_next

Magic Carpet Cleaners

101 S Burr Blvd # B Kewanee, IL

Resultset_next

ServiceMaster DSI

123 West Progress Drive Princeton, IL

4.0 4
Hi! Sign in to let us know how Steam Pro Carpet Cleaning was?
Write a Review
.

I called Duane at Steam Pro while in a pinch to get my carpets cleaned before I moved into my new house. He said he was going to call me before going to the house and he did not. He then overcharged me to do basically nothing. As you can see from the picture posted below there were large stains that needed attention that he did not attempt to clean nor did he call me to discuss. I paid $125 for nothing as I am on my hands and knees using a store bought cleaner that takes the stain right up. I thought this is why we hired professionals! This particular stain is about the size of large watermelon, it would be impossible to miss.

[IMG]http://i9.photobucket....[/IMG]

I was impressed when I spoke to him on the phone initially and thought I had nothing to worry about. Unfortunately I experienced great disappointment after seeing his work. Even more disappointment ensued after speaking to him on the phone about the situation. He was too busy to talk to me about the multiple stains because, "he had a very important client on the other line." I asked him politely to call me back when he had more time to talk and he demanded payment right then. I told him that I'd like to speak to him when I wasn't being rushed off the phone and he treated me like he was a debt collector and immediately assumed I was a dead beat client with no intention to pay. For the record, I have ZERO outstanding debt and never have AND he knows the property owner personally. Nothing seemed to matter to this guy, he was relentless to the point of flat out rude within the first minute of the conversation. He did not care one iota about the stains, only about the money.
This is an unprofessional establishment. I would NOT recommend their service due to uncaring, rude staff, terrible customer service, and NOT CLEANING YOUR CARPETS!

1
★☆☆☆☆

I called Duane at Steam Pro while in a pinch to get my carpets cleaned before I moved into my new house. He said he was going to call me before going to the house and he did not. He then overcharged me to do basically nothing. As you can see from the picture posted below there were large stains that needed attention that he did not attempt to clean nor did he call me to discuss. I paid $125 for nothing as I am on my hands and knees using a store bought cleaner that takes the stain right up. I thought this is why we hired professionals! This particular stain is about the size of large watermelon, it would be impossible to miss.

[IMG]http://i9.photobucket....[/IMG]

I was impressed when I spoke to him on the phone initially and thought I had nothing to worry about. Unfortunately I experienced great disappointment after seeing his work. Even more disappointment ensued after speaking to him on the phone about the situation. He was too busy to talk to me about the multiple stains because, "he had a very important client on the other line." I asked him politely to call me back when he had more time to talk and he demanded payment right then. I told him that I'd like to speak to him when I wasn't being rushed off the phone and he treated me like he was a debt collector and immediately assumed I was a dead beat client with no intention to pay. For the record, I have ZERO outstanding debt and never have AND he knows the property owner personally. Nothing seemed to matter to this guy, he was relentless to the point of flat out rude within the first minute of the conversation. He did not care one iota about the stains, only about the money.
This is an unprofessional establishment. I would NOT recommend their service due to uncaring, rude staff, terrible customer service, and NOT CLEANING YOUR CARPETS!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Not all who provide the service can please you with their service. Steam Pro did our carpet really well and we were satisfied with their service.

5
★★★★★

Not all who provide the service can please you with their service. Steam Pro did our carpet really well and we were satisfied with their service.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

They are the carpet cleaners I am most comfortable with. They will be maintaining my carpet from now on. They did a very good in making my carpet look new.

5
★★★★★

They are the carpet cleaners I am most comfortable with. They will be maintaining my carpet from now on. They did a very good in making my carpet look new.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We had a great experience with Steam Pro. We needed the carpet cleaned for whole house because it hadn't been done in years. They have some very reasonable prices as well. And they didn't pull any funny stuff on the price like one place we went with a number of years ago.

5
★★★★★

We had a great experience with Steam Pro. We needed the carpet cleaned for whole house because it hadn't been done in years. They have some very reasonable prices as well. And they didn't pull any funny stuff on the price like one place we went with a number of years ago.

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Steam Pro Carpet Cleaning

Steam Pro Carpet Cleaning takes pride in the personal relationship we have with our customers. From the start of your carpet cleaning consultation to its completion, we ensure that our customers receive excellent personalized Austin carpet cleaning service. Before the job, we listen carefully to your needs. While the job is in progress it is closely monitored by project managers at every home and a superintendent for each crew.

More about Steam Pro Carpet Cleaning

carpet cleaning air duct cleaning tile and grout cleaning

Articles and Advice

 

Wait, you're the expert.

If you've been to or used Steam Pro Carpet Cleaning, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review