Online Computer Repair - Secure Remote Support

★★★★★
  • 6715 NE 63rd. St., Suite 507

    Vancouver, WA 98661

    Map & Directions
  • 800-644-0211

About Online Computer Repair - Secure Remote Support

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  • Computer Consultants
  • Computer Repair Services
  • Computer System Designers
  • Internet-Related Services
  • E-Mail Services
4.6 15
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Secure remote support has been the IT gurus in charge of our companies IT support for over 4 years. We had been utilizing an in-house IT support division but with increasing costs, it was no longer realistic to have an in-house team to manage our 40-50 user terminals.

In the last 4 years we have experienced a tremendous 100% up-time on all terminals and have experienced next to NO issues with the support provided by the technicians at secure remote. These guys are very professional, well educated, very polite, and easy to speak to. We do have a couple of dedicated technicians to our account that seem to take a deeper role in understanding our needs and making sure they're being met.

Over the last four years we've have countless problems, as any growing company does. Josh and his team have always risen to the occasion and continue to provide outstanding support for all of our employee's. The easiest thing about these guys is that they always have someone on call that will answer the phone. We cant explain how annoying it is, with our old team, that we werent able to get immediate results or had to wait days for a solution. With our current solution, we usually have results within a few hours. That is of utmost importance when you need to keep your team up and running.

We have only positive messages to relay about secure remotes team and their work. If you're considering hiring a technical team to help with issues you may be encountering, look no further. Try and ask for Josh, Joe or Chris as these guys are the main ones that help us on our account and do a phenomenal job! They are quick to respond, upfront with how long it will take to repair, and most importantly, do a fabulous job.

Thanks guys! Keep doing your thing, we are happy to have you aboard and we look forward to many more years of working with your team.

5
★★★★★

Secure remote support has been the IT gurus in charge of our companies IT support for over 4 years. We had been utilizing an in-house IT support division but with increasing costs, it was no longer realistic to have an in-house team to manage our 40-50 user terminals.

In the last 4 years we have experienced a tremendous 100% up-time on all terminals and have experienced next to NO issues with the support provided by the technicians at secure remote. These guys are very professional, well educated, very polite, and easy to speak to. We do have a couple of dedicated technicians to our account that seem to take a deeper role in understanding our needs and making sure they're being met.

Over the last four years we've have countless problems, as any growing company does. Josh and his team have always risen to the occasion and continue to provide outstanding support for all of our employee's. The easiest thing about these guys is that they always have someone on call that will answer the phone. We cant explain how annoying it is, with our old team, that we werent able to get immediate results or had to wait days for a solution. With our current solution, we usually have results within a few hours. That is of utmost importance when you need to keep your team up and running.

We have only positive messages to relay about secure remotes team and their work. If you're considering hiring a technical team to help with issues you may be encountering, look no further. Try and ask for Josh, Joe or Chris as these guys are the main ones that help us on our account and do a phenomenal job! They are quick to respond, upfront with how long it will take to repair, and most importantly, do a fabulous job.

Thanks guys! Keep doing your thing, we are happy to have you aboard and we look forward to many more years of working with your team.

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Thank you so much guys! You totally saved my skin. Without you guys, I honestly dont know what I would have done!

I hired secure remote support to recover some lost files. Apparently, I had accidently gotten a virus on my computer that had corrupted my files and caused me to lose my thesis paper that I had been working on for 6 months! Every time I tried to open it, it would pop up a word document with a bunch of random letters and symbols I'd never seen before. They had informed me that it was a virus that deletes all your information and is VERY difficult to get repaired properly.

Within 5 hours Secure remote was able to restore my computer back to working functionality, and within a day I had my documents back. My main concern was getting my thesis and a few other papers restore to functionality. The pictures were important too, and they fixed almost every single one of those.

I would highly recommend these guys to solve whatever ails your computer. They did it right, and way cheaper than the other guys I was considering. I love how down to earth and personable these guys are as I expected to have a nerdy talking down to me about what I did or did not do. I had had a previous experience with other an unmentioned nationwide repair company that was condescending and blatantly rude regarding my experience.

I highly recommend Secure Remote Support. I have their phone number saved, specifically my direct contact within the company. Easy to talk to, affordable, couldnt ask for more! Thanks again guys.

5
★★★★★

Thank you so much guys! You totally saved my skin. Without you guys, I honestly dont know what I would have done!

I hired secure remote support to recover some lost files. Apparently, I had accidently gotten a virus on my computer that had corrupted my files and caused me to lose my thesis paper that I had been working on for 6 months! Every time I tried to open it, it would pop up a word document with a bunch of random letters and symbols I'd never seen before. They had informed me that it was a virus that deletes all your information and is VERY difficult to get repaired properly.

Within 5 hours Secure remote was able to restore my computer back to working functionality, and within a day I had my documents back. My main concern was getting my thesis and a few other papers restore to functionality. The pictures were important too, and they fixed almost every single one of those.

I would highly recommend these guys to solve whatever ails your computer. They did it right, and way cheaper than the other guys I was considering. I love how down to earth and personable these guys are as I expected to have a nerdy talking down to me about what I did or did not do. I had had a previous experience with other an unmentioned nationwide repair company that was condescending and blatantly rude regarding my experience.

I highly recommend Secure Remote Support. I have their phone number saved, specifically my direct contact within the company. Easy to talk to, affordable, couldnt ask for more! Thanks again guys.

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Secure Remote repaired numerous malware infections on my home computer last week. I held off writing this review until I knew for sure that the computer was squared away and wasn't having anymore issues.

I found Secure remote online on Google one day when I was having trouble with geek squad. I had hired them to remove the viruses on my computer and they told me that I needed to buy a new machine. I knew it was complete garbage and even consulted with some friends of mine that have experience with computers.

I was informed that geek squad basically tells customers that they need a new computer in order to gain more units sold instead of having to deal with fixing the actual issues on the customers machine. After I declined that, they suggest buying a new hard drive.

My friends that I consulted were able to point me in the right direction and I ended up feeling very confident in Secure remotes ability to repair my machine. It did take them about 5 hours to repair it but when they were finished, I had a computer that worked GREAT! It was faster than I can remember and my internet was no longer freezing up on me every few minutes. They were able to get rid of that little spinning wheel as well that would slow the machine down unnecessarily.

If you're in the market for a repair company that can be trusted, I would suggest giving these guys a try. I had zero problems and the process was incredibly quick and easy. They are a no BS company. Everyone that I spoke to I was able understand. As I understand it, they are completely based in the United States which is very attractive to me.

4
★★★★☆

Secure Remote repaired numerous malware infections on my home computer last week. I held off writing this review until I knew for sure that the computer was squared away and wasn't having anymore issues.

I found Secure remote online on Google one day when I was having trouble with geek squad. I had hired them to remove the viruses on my computer and they told me that I needed to buy a new machine. I knew it was complete garbage and even consulted with some friends of mine that have experience with computers.

I was informed that geek squad basically tells customers that they need a new computer in order to gain more units sold instead of having to deal with fixing the actual issues on the customers machine. After I declined that, they suggest buying a new hard drive.

My friends that I consulted were able to point me in the right direction and I ended up feeling very confident in Secure remotes ability to repair my machine. It did take them about 5 hours to repair it but when they were finished, I had a computer that worked GREAT! It was faster than I can remember and my internet was no longer freezing up on me every few minutes. They were able to get rid of that little spinning wheel as well that would slow the machine down unnecessarily.

If you're in the market for a repair company that can be trusted, I would suggest giving these guys a try. I had zero problems and the process was incredibly quick and easy. They are a no BS company. Everyone that I spoke to I was able understand. As I understand it, they are completely based in the United States which is very attractive to me.

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In June of 2014 our company hired Secure Remote Support to set up small business startup office that included 12 computers, 4 laptops, 2 printers/scanners and a server that we use to house client projects and our exchange. We also hired them to manage our exchange server.

I am proud to say that this has been one of the easiest, most successful years our company has had. Especially being a relatively new startup, your first few years are critical. I can easily say that without a doubt we would not be where we are today without Secure Remote Support managing our IT needs.

Over the last 11 months we've had the highest quality support at every turn. Every call to them was answered in a reasonable amount of time. Even the silliest of our concerns or problems were met with professionalism and courtesy. This is particularly rare, because I can remember a few different times in the past that I felt talked down to by technicians at other places when they were looking over my familys computer for repair.

I can think of 5 different times in the last year that I had to reach them for missing files, email issues, problems with the programs our company uses. They were always able to resolve it within an hour or two of my first call. Additionally, my other coworkers have had similar experiences that were met with the same style of support that I was.

I was also able to utilize their services on my home computer in a pinch. I didnt realize that they support home users as well but was pleasantly surprised when I called my normal technician and was able to get the issue resolved in an afternoon (kids got a virus.)

Having a managed IT solution was of high importance to our company. We found it with secure remote support. We high recommend Secure Remote to any person or company looking for IT support.

5
★★★★★

In June of 2014 our company hired Secure Remote Support to set up small business startup office that included 12 computers, 4 laptops, 2 printers/scanners and a server that we use to house client projects and our exchange. We also hired them to manage our exchange server.

I am proud to say that this has been one of the easiest, most successful years our company has had. Especially being a relatively new startup, your first few years are critical. I can easily say that without a doubt we would not be where we are today without Secure Remote Support managing our IT needs.

Over the last 11 months we've had the highest quality support at every turn. Every call to them was answered in a reasonable amount of time. Even the silliest of our concerns or problems were met with professionalism and courtesy. This is particularly rare, because I can remember a few different times in the past that I felt talked down to by technicians at other places when they were looking over my familys computer for repair.

I can think of 5 different times in the last year that I had to reach them for missing files, email issues, problems with the programs our company uses. They were always able to resolve it within an hour or two of my first call. Additionally, my other coworkers have had similar experiences that were met with the same style of support that I was.

I was also able to utilize their services on my home computer in a pinch. I didnt realize that they support home users as well but was pleasantly surprised when I called my normal technician and was able to get the issue resolved in an afternoon (kids got a virus.)

Having a managed IT solution was of high importance to our company. We found it with secure remote support. We high recommend Secure Remote to any person or company looking for IT support.

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I hired Secure Remote Support based on the suggestion of another customer of theirs. I've gone through a couple different services and have gotten screwed over, so I was really hoping that didn't happen again.

I came across their site when looking for some reputable online computer companies that could log into my pc and repair it as quickly as possible. I didn't realize quite how bad the viruses were on my machine, but the technician, Chris, that I reached when calling their toll-free number, helped me out. He assured me they could fix it within 6 hours or so. We connected the computer and they called me the next morning with the viruses gone. He informed me I had a conduit virus that had introduced some other little nasty's into the computer.

They upgraded me to their lifetime protection also. Chris said that they couldn't warranty their work if I decided to keep Norton on the machine. I opted to pay the extra money to get their lifetime protection software. So all in all, it was a fairly expensive repair, but:

My computer is much faster
No more freezing
Browser goes to the website I search
Actually starts up quickly
No more slow programs

I also have guaranteed virus protection, so if this happens again, its will get repaired. I think in the long run this service will pay for itself. Norton was charging me $70 per year to renew their software and I still got viruses.

I've finally found someone that I can trust, and am extremely please with Chris and the other tech that worked on my computer. I will be referring them to my family, friends and clients.

4
★★★★☆

I hired Secure Remote Support based on the suggestion of another customer of theirs. I've gone through a couple different services and have gotten screwed over, so I was really hoping that didn't happen again.

I came across their site when looking for some reputable online computer companies that could log into my pc and repair it as quickly as possible. I didn't realize quite how bad the viruses were on my machine, but the technician, Chris, that I reached when calling their toll-free number, helped me out. He assured me they could fix it within 6 hours or so. We connected the computer and they called me the next morning with the viruses gone. He informed me I had a conduit virus that had introduced some other little nasty's into the computer.

They upgraded me to their lifetime protection also. Chris said that they couldn't warranty their work if I decided to keep Norton on the machine. I opted to pay the extra money to get their lifetime protection software. So all in all, it was a fairly expensive repair, but:

My computer is much faster
No more freezing
Browser goes to the website I search
Actually starts up quickly
No more slow programs

I also have guaranteed virus protection, so if this happens again, its will get repaired. I think in the long run this service will pay for itself. Norton was charging me $70 per year to renew their software and I still got viruses.

I've finally found someone that I can trust, and am extremely please with Chris and the other tech that worked on my computer. I will be referring them to my family, friends and clients.

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This company does exactly what they say: Joe remotely took control of my computer and spent most of a day on hold with HP. through the whole process. He later told me that they fixed the communication issue in less than a half-hour; what dragged the process was being on hold with HP because after the connection was reestablished the printer still was giving me error messages. He and HP determined the tri-color cartridge had dried out. I was dubious, but ordered a new tri-color cartridge, installed it and it worked! I just called Joe back and let him know that it was working and thanked him for his steadfastness through the whole process (3 days!) I was really impressed that he hung in there on my behalf. I find it frustrating to be attempting communication with computer companies. So it was a relief to have someone else handle this. Joe was respectful, listened very well and really did give me the support I needed through the whole process!

4
★★★★☆

This company does exactly what they say: Joe remotely took control of my computer and spent most of a day on hold with HP. through the whole process. He later told me that they fixed the communication issue in less than a half-hour; what dragged the process was being on hold with HP because after the connection was reestablished the printer still was giving me error messages. He and HP determined the tri-color cartridge had dried out. I was dubious, but ordered a new tri-color cartridge, installed it and it worked! I just called Joe back and let him know that it was working and thanked him for his steadfastness through the whole process (3 days!) I was really impressed that he hung in there on my behalf. I find it frustrating to be attempting communication with computer companies. So it was a relief to have someone else handle this. Joe was respectful, listened very well and really did give me the support I needed through the whole process!

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I am online freelance writer, I need to be online everyday to talk with clients. Just two week back, my computer didn't boot properly.I called one of my friends for a good and fast computer repairing person.He suggested that I call Secure remote.I called up them.They are awesome. They repaired my computer within an hour or so and got me back up and running.

4
★★★★☆

I am online freelance writer, I need to be online everyday to talk with clients. Just two week back, my computer didn't boot properly.I called one of my friends for a good and fast computer repairing person.He suggested that I call Secure remote.I called up them.They are awesome. They repaired my computer within an hour or so and got me back up and running.

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You know, out of all the options for computer repair that i've tried, Secure Remote is by far the best choice. They've been nothing but patient with me and my family while repairing our computers. We arent the smartest computer people in the world, and they do a great job of not making me feel like an idiot. They explained everything (very well) that I asked so that I could understand it, their charge was not outrageous, and they back everything up with guarantees. I wish a lot of other companies could practice those same principles. I guess those are the benefits the end customer receives when dealing with a smaller company versus the giant corporations.

5
★★★★★

You know, out of all the options for computer repair that i've tried, Secure Remote is by far the best choice. They've been nothing but patient with me and my family while repairing our computers. We arent the smartest computer people in the world, and they do a great job of not making me feel like an idiot. They explained everything (very well) that I asked so that I could understand it, their charge was not outrageous, and they back everything up with guarantees. I wish a lot of other companies could practice those same principles. I guess those are the benefits the end customer receives when dealing with a smaller company versus the giant corporations.

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It was the week before midterms and I had 3 separate assignments that I had to hand in. So while doing research I somehow got a virus. My laptop started to run slower and slower and I began to receive pop ups promising to enhance my manhood. Paranoia starts to set in when I realize I could lose all of my work and have to retake the entire term. I very quickly started looking for a repair service. I called Secure Remote Support and received some better prices that fit more into my budget. They only charged me $105 to remove it and speed it up, and they did the work by connecting to my computer by the internet. So I didn??t even have to take it anywhere. I liked that a lot. It really goes to show you how many other repair companies inflate their prices to make a buck. It is outrageous, but thankfully Ive found secure remote support.

5
★★★★★

It was the week before midterms and I had 3 separate assignments that I had to hand in. So while doing research I somehow got a virus. My laptop started to run slower and slower and I began to receive pop ups promising to enhance my manhood. Paranoia starts to set in when I realize I could lose all of my work and have to retake the entire term. I very quickly started looking for a repair service. I called Secure Remote Support and received some better prices that fit more into my budget. They only charged me $105 to remove it and speed it up, and they did the work by connecting to my computer by the internet. So I didn??t even have to take it anywhere. I liked that a lot. It really goes to show you how many other repair companies inflate their prices to make a buck. It is outrageous, but thankfully Ive found secure remote support.

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We have a desktop and a laptop. I switched my high speed internet provider to Comcast and had Joe do the wireless set up on my laptop. There were several issues beyond the "simple installation" and Joe was able to reconcile all. There has also been an ongoing problem with printing wireless from that laptop. Joe was able to resolve the issue and we, after 6 months without, can now print wirelessly. He also advised removing the current antivirus hardware we had (Norton) because it was causing all kinds of issues with the running of the computer. We did and now, with the combination of comcast, cleaned up computer and new antivirus software the computers are fast and efficient. Joe also worked on the desktop, cleaning up 3 viruses that Norton was "unable" to clear. It works great. This computer repair service is great. I highly recommend it. The ease of having the computer worked on from my house was really valuable. Of course you need to have internet connection to use this. Joe was able to work on my computers same day and solve issues within 24 hours. He kept me updated on what he was doing and his charges were reasonable.

5
★★★★★

We have a desktop and a laptop. I switched my high speed internet provider to Comcast and had Joe do the wireless set up on my laptop. There were several issues beyond the "simple installation" and Joe was able to reconcile all. There has also been an ongoing problem with printing wireless from that laptop. Joe was able to resolve the issue and we, after 6 months without, can now print wirelessly. He also advised removing the current antivirus hardware we had (Norton) because it was causing all kinds of issues with the running of the computer. We did and now, with the combination of comcast, cleaned up computer and new antivirus software the computers are fast and efficient. Joe also worked on the desktop, cleaning up 3 viruses that Norton was "unable" to clear. It works great. This computer repair service is great. I highly recommend it. The ease of having the computer worked on from my house was really valuable. Of course you need to have internet connection to use this. Joe was able to work on my computers same day and solve issues within 24 hours. He kept me updated on what he was doing and his charges were reasonable.

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I contacted Secure Remote back in June to remove an infection that my daughters computer had contracted. It was a time sensitive problem as she is a college student and was going through finals at that time. They removed the virus infections and sold us virus protection service at an extra cost. Im a little dissapointed at the time it took. They originally quoted me 3 hours to clean it up, but it ended up taking 7 hours. I suppose that could be because it was done all remotely. It still cost less than taking it somewhere, so im happy with that. That being said, I will be using them in the future, just with the expectation of time. Good luck guys!

3
★★★☆☆

I contacted Secure Remote back in June to remove an infection that my daughters computer had contracted. It was a time sensitive problem as she is a college student and was going through finals at that time. They removed the virus infections and sold us virus protection service at an extra cost. Im a little dissapointed at the time it took. They originally quoted me 3 hours to clean it up, but it ended up taking 7 hours. I suppose that could be because it was done all remotely. It still cost less than taking it somewhere, so im happy with that. That being said, I will be using them in the future, just with the expectation of time. Good luck guys!

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With a family of 5, and 6 different computers in the house, we've had our share of computer problems. Over the past several years I can recall many experiences with the area computer repair shops many of them meeting expectations, but never exceeding the service standard that I look for before giving a company my repeat business.

I most recently came across Secure Remote Support on a Angies list listing where they have a very positive following of customers as well as positive reviews.

I hired Joe, from Secure Remote Support, on July 11th to repair one of our computers that had a problem with receiving email through Outlook Express. It had worked for many years then all of a sudden quit connecting properly.

Joe and another technician (Sam, I think?) connected to the PC, offered up a in stone price of $79.99 to repair the problem and a time frame of 2 hours. They were able to meet the timeline provided as well as the price they quoted me. During the work, they upsold me on a optimization service for $25 extra. Because it was guaranteed to speed up the computer, I took advantage of this offer. It did speed up the computer noticeably and my husband is quite happy with the computer now. It is void of any problems or glitches and works very well.

After this service was complete, they offered me a discounted price on optimizing and cleaning up our families other computers. We took them up on this offer based on the service that was provided on our first one and connected them to two other computers that were older and experiencing slower than normal operations.

Im very happy with the work provided for our families computers. The quality of service has been outstanding, the customer service has been the best i've experienced thus far in the service industry in a long time.

I highly recommend this service to anyone that is looking to have their computer repaired.

Anyone who questions the validity of this review may email me for my contact information at crawfordsarah12@gmail.com

5
★★★★★

With a family of 5, and 6 different computers in the house, we've had our share of computer problems. Over the past several years I can recall many experiences with the area computer repair shops many of them meeting expectations, but never exceeding the service standard that I look for before giving a company my repeat business.

I most recently came across Secure Remote Support on a Angies list listing where they have a very positive following of customers as well as positive reviews.

I hired Joe, from Secure Remote Support, on July 11th to repair one of our computers that had a problem with receiving email through Outlook Express. It had worked for many years then all of a sudden quit connecting properly.

Joe and another technician (Sam, I think?) connected to the PC, offered up a in stone price of $79.99 to repair the problem and a time frame of 2 hours. They were able to meet the timeline provided as well as the price they quoted me. During the work, they upsold me on a optimization service for $25 extra. Because it was guaranteed to speed up the computer, I took advantage of this offer. It did speed up the computer noticeably and my husband is quite happy with the computer now. It is void of any problems or glitches and works very well.

After this service was complete, they offered me a discounted price on optimizing and cleaning up our families other computers. We took them up on this offer based on the service that was provided on our first one and connected them to two other computers that were older and experiencing slower than normal operations.

Im very happy with the work provided for our families computers. The quality of service has been outstanding, the customer service has been the best i've experienced thus far in the service industry in a long time.

I highly recommend this service to anyone that is looking to have their computer repaired.

Anyone who questions the validity of this review may email me for my contact information at crawfordsarah12@gmail.com

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Last week my computer stopped working as it should so I called up iYogi. The iYogi representative that i connected remotely to told me they would notify me when the diagnosed the problem. Almost two hours passed when I called to "check up" on their progress when I was told they hadn't found the source of the issue yet. A bit frustrated I asked what they'd been doing with my computer this whole time. He replied it was waiting for another technician to look at it. Upon hearing this I decided to do some research on their service. Much to my dismay I found endless amounts of complaints. And tons of recommendations as alternatives such as secure remote support. I disconnected my computer after another 5 hours. So total it took them 10 hours to accomplish what seems could have been handled within a few hours. Secure Remote Support was able to repair it completely within just a couple of hours.

5
★★★★★

Last week my computer stopped working as it should so I called up iYogi. The iYogi representative that i connected remotely to told me they would notify me when the diagnosed the problem. Almost two hours passed when I called to "check up" on their progress when I was told they hadn't found the source of the issue yet. A bit frustrated I asked what they'd been doing with my computer this whole time. He replied it was waiting for another technician to look at it. Upon hearing this I decided to do some research on their service. Much to my dismay I found endless amounts of complaints. And tons of recommendations as alternatives such as secure remote support. I disconnected my computer after another 5 hours. So total it took them 10 hours to accomplish what seems could have been handled within a few hours. Secure Remote Support was able to repair it completely within just a couple of hours.

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f you have a P.C. virus or computer problem, Secure Remote Support is the company to call. I knew I had a virus when I booted up and I kept getting a black screen. When I finally got in, I had continuous pop-ups, couldn't access Words, couldn't get to websites, my photo software was messed up but fortunately my e-mail was intact. It was bad, bad, bad news.

I went on-line and read reviews for two recommended anti-virus companies. There were complaints on these company particularly from a customer who paid $260 to have his computer fixed and it was never fixed. He found Secure Remote Support on-line and was able to finally get his computer up and running for only $79.99.

Joe Clark was professional all the way. He asked for a full description of the problems I had on my p.c. He worked for 1 1/2 days debugging my P.C, which was infected "worse than average". After debugging, he installed a new anti-virus software which I purchased (extra cost). Joe communicated well, asked the right questions and answered my questions with patience and solid information. He's a good listener with strong interpersonal skills. Most important, he's a good analyst, knowledgeable and experienced in fix computers.

Two days after the PC was "debugged and cleaned up"
I called Joe about 4 minor glitches. Within a couple of hours they were taken care of.

I highly recommend Secure Remote Support and Joe Clark, for trouble shooting your computer.

5
★★★★★

f you have a P.C. virus or computer problem, Secure Remote Support is the company to call. I knew I had a virus when I booted up and I kept getting a black screen. When I finally got in, I had continuous pop-ups, couldn't access Words, couldn't get to websites, my photo software was messed up but fortunately my e-mail was intact. It was bad, bad, bad news.

I went on-line and read reviews for two recommended anti-virus companies. There were complaints on these company particularly from a customer who paid $260 to have his computer fixed and it was never fixed. He found Secure Remote Support on-line and was able to finally get his computer up and running for only $79.99.

Joe Clark was professional all the way. He asked for a full description of the problems I had on my p.c. He worked for 1 1/2 days debugging my P.C, which was infected "worse than average". After debugging, he installed a new anti-virus software which I purchased (extra cost). Joe communicated well, asked the right questions and answered my questions with patience and solid information. He's a good listener with strong interpersonal skills. Most important, he's a good analyst, knowledgeable and experienced in fix computers.

Two days after the PC was "debugged and cleaned up"
I called Joe about 4 minor glitches. Within a couple of hours they were taken care of.

I highly recommend Secure Remote Support and Joe Clark, for trouble shooting your computer.

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I am not what you consider a "computer savy" person. I can turn it on, send and receive email, and purchase to school books. About a month ago I received a call from my bank asking about some questionable purchases. I stated, "No those were not infact NOT my purchases" and was promptly sent a new card. Concerned I traced back my spending and suspected an online purchase was the source. My roommate then suggested that my pc might be infected. UGH!
With limited experience I was weary of some of the advertised computer repair services. So I called the biggest name I could find, the Geek Squad and made my appointment. The technician came to my home a couple of days later and proceeded to work on the infection. $250 dollars later, the technician finished his service thanked me for my business and left. 2 days later I get another call from my bank asking about another $900 charge for on my new card. Again I said, "No". By this time I frustrated and concerned about my rent check bouncing. I called GS to alert them to the recurring issue that their technician failed to correct. Upon calling I was rudely told I must have done something to reinfect my machine. I am 100% that it is still the same intrusion as I only use this for school. The representative was also unwilling to even consider that they didn't fix it properly and I was promptly told they could not help me any further. So I was left with a computer that is sharing my personal financial information with the world.
I started searching the web for an alternative when I found, Secure Remote Support, which offered to fix my issues for less than half the cost of the Geek Squad. Wow! I wish I would have known that before I just gave away $250. And being a college student and being on a budget, I opted for the $79.99 virus removal service. After remotely connecting to my netbook (I didn't even know that was possible), Joe hopped in the driver seat and in 2 hours my computer was operating flawlessly again. The malicious program was indentified and removed and I was given the "No Fix No Pay" Guarantee. A couple of weeks have passed and I am happy to say that I have had no more strange charges to my card and the issue my PC had are no longer mine. :) Thank you secureremotesupport.com.

5
★★★★★

I am not what you consider a "computer savy" person. I can turn it on, send and receive email, and purchase to school books. About a month ago I received a call from my bank asking about some questionable purchases. I stated, "No those were not infact NOT my purchases" and was promptly sent a new card. Concerned I traced back my spending and suspected an online purchase was the source. My roommate then suggested that my pc might be infected. UGH!
With limited experience I was weary of some of the advertised computer repair services. So I called the biggest name I could find, the Geek Squad and made my appointment. The technician came to my home a couple of days later and proceeded to work on the infection. $250 dollars later, the technician finished his service thanked me for my business and left. 2 days later I get another call from my bank asking about another $900 charge for on my new card. Again I said, "No". By this time I frustrated and concerned about my rent check bouncing. I called GS to alert them to the recurring issue that their technician failed to correct. Upon calling I was rudely told I must have done something to reinfect my machine. I am 100% that it is still the same intrusion as I only use this for school. The representative was also unwilling to even consider that they didn't fix it properly and I was promptly told they could not help me any further. So I was left with a computer that is sharing my personal financial information with the world.
I started searching the web for an alternative when I found, Secure Remote Support, which offered to fix my issues for less than half the cost of the Geek Squad. Wow! I wish I would have known that before I just gave away $250. And being a college student and being on a budget, I opted for the $79.99 virus removal service. After remotely connecting to my netbook (I didn't even know that was possible), Joe hopped in the driver seat and in 2 hours my computer was operating flawlessly again. The malicious program was indentified and removed and I was given the "No Fix No Pay" Guarantee. A couple of weeks have passed and I am happy to say that I have had no more strange charges to my card and the issue my PC had are no longer mine. :) Thank you secureremotesupport.com.

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