Sears Home Services

★☆☆☆☆
In-Home or Carry-In service for most major brands
  • 2100 Southfield Rd

    Lincoln Park, MI 48146

    Map & Directions
  • 800-949-7186

Home & Garden

Home & Garden
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On 9/22/11, I pulled Citizens Appliance number from the Yellow Pages. The phone staff seemed very helpful and tentive to my problem. Citizens Appliance led me to believe they were contracted by Sears Authorized Home Service Center. I advised them I placed a mop head in the washer and it seamed to have broken the "final spin cycle" because water is remaining in the washer. The mop is clean but soaking wet. They sent Tom, the owner (unknown to me at the time) out to my home. After showing Tom the mop head I used and expaining how the issue started Tom suggested a part called "a "Safety Door Lock" would start the washers final spin cycle. He billed me $90 to diagnose washer, $90 for Labor, & $127 for the Safety Door Lock. We paid him by check.
The Safety Door Lock did not fix the spin cycle.
After contacting Tom for the past 2 months he has rescheduled & missed several appointments to return to my home . Finally he says "I do not plan to come back out to your home you will have to sue me I don't give a s@#t about you or this damn company this is a second income"!
Horrible Serv

0
★☆☆☆☆

On 9/22/11, I pulled Citizens Appliance number from the Yellow Pages. The phone staff seemed very helpful and tentive to my problem. Citizens Appliance led me to believe they were contracted by Sears Authorized Home Service Center. I advised them I placed a mop head in the washer and it seamed to have broken the "final spin cycle" because water is remaining in the washer. The mop is clean but soaking wet. They sent Tom, the owner (unknown to me at the time) out to my home. After showing Tom the mop head I used and expaining how the issue started Tom suggested a part called "a "Safety Door Lock" would start the washers final spin cycle. He billed me $90 to diagnose washer, $90 for Labor, & $127 for the Safety Door Lock. We paid him by check.
The Safety Door Lock did not fix the spin cycle.
After contacting Tom for the past 2 months he has rescheduled & missed several appointments to return to my home . Finally he says "I do not plan to come back out to your home you will have to sue me I don't give a s@#t about you or this damn company this is a second income"!
Horrible Serv

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