Heritage Heat & Air Inc

★☆☆☆☆
  • 6140 Geronimo Dr

    San Jose, CA 95123

    Map & Directions
  • 408-592-0452

About Heritage Heat & Air Inc

Categories
  • Building Maintenance
  • Heating & Air Conditioning
  • Air Conditioning Contractors
  • Heating Contractors
  • HVAC Contractors
  • Ventilation Contractors
  • Plumbers
Details
  • Furnace Repair

Home Construction & Remodeling

Home Construction & Remodeling
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The service was professional, but the installation job lacked attention to detail. We spent $3200 on this install of a new heater, and we ended up with a wet wall, a moldy closet and water damage to my dresser. He came to help dry it out, but no compensation was offered. Meanwhile, the heater is near our master bedroom so we had to endure the smell of mold for a week.

What happened was Heritage did not use the existing drainage pipes, but installed new ones. The new pipe did not extend outside the house nor did it have a pipe going all the way down the house as the old pipe did. As a result the heater condensation drained INTO OUR WALL for 3 weeks before I started smelling mold in my closet. We spent 2 hours in the middle of the night removing everything in my closet, then I spent another 2h cleaning the now moldy bags. They came and opened up the wall to let it dry while we endured a week of mold smells. The carpet now smells like death from the cleaning detergents. And we were considered LUCKY because the mold did not proliferate under the carpet or in the walls yet. If we discovered this leak any later it would have been a disaster. They apologized but we were never compensated for our lost time, stress and inconvenience.

In short, they may fix heaters, but NEVER go for an install.

0
★☆☆☆☆

The service was professional, but the installation job lacked attention to detail. We spent $3200 on this install of a new heater, and we ended up with a wet wall, a moldy closet and water damage to my dresser. He came to help dry it out, but no compensation was offered. Meanwhile, the heater is near our master bedroom so we had to endure the smell of mold for a week.

What happened was Heritage did not use the existing drainage pipes, but installed new ones. The new pipe did not extend outside the house nor did it have a pipe going all the way down the house as the old pipe did. As a result the heater condensation drained INTO OUR WALL for 3 weeks before I started smelling mold in my closet. We spent 2 hours in the middle of the night removing everything in my closet, then I spent another 2h cleaning the now moldy bags. They came and opened up the wall to let it dry while we endured a week of mold smells. The carpet now smells like death from the cleaning detergents. And we were considered LUCKY because the mold did not proliferate under the carpet or in the walls yet. If we discovered this leak any later it would have been a disaster. They apologized but we were never compensated for our lost time, stress and inconvenience.

In short, they may fix heaters, but NEVER go for an install.

Pros: professional demeanor

Cons: shoddy workmanship

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