Zan's Refuse Service

★★★☆☆
We'll Pick up Your Garbage From Your Curbside.

Communications & Utilities

Communications & Utilities
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Saw the few bad reviews and decided to give them a try anyway. My mistake! They were decent about getting me signed up, but failed to show up for the very FIRST pickup! I had just moved in, and so the trash was already piling up - an extra week of waiting made things messy. I hoped it was just a fluke.

I canceled today because they missed another pickup, the 2nd out of only 5. As a first time customer, I was not impressed. I called them up to ask for a refund for the pickup, since I was now going to have to make a trip to the dump myself now, time and money out of my pocket.

Customer service is NOT their forte. After asking for the refund, I was told they did not do refunds (odd, since they actually took off the charge for my first missed appointment when I saw it on my bill). I will not be charged for a service I did not receive!

The ONLY thing they did right was cancel the charge I had coming up for my next quarter.

Their response to my threat to cancel: "You're welcome to drop us - that's your opinion - there are tons of other customers that think we're fine."

Considering they have zero positive feedback, they may want to reconsider how much their customer's opinions matter. After all, I was warned by a neighbor not to use them. I will be warning everyone I know now too.

1
★☆☆☆☆

Saw the few bad reviews and decided to give them a try anyway. My mistake! They were decent about getting me signed up, but failed to show up for the very FIRST pickup! I had just moved in, and so the trash was already piling up - an extra week of waiting made things messy. I hoped it was just a fluke.

I canceled today because they missed another pickup, the 2nd out of only 5. As a first time customer, I was not impressed. I called them up to ask for a refund for the pickup, since I was now going to have to make a trip to the dump myself now, time and money out of my pocket.

Customer service is NOT their forte. After asking for the refund, I was told they did not do refunds (odd, since they actually took off the charge for my first missed appointment when I saw it on my bill). I will not be charged for a service I did not receive!

The ONLY thing they did right was cancel the charge I had coming up for my next quarter.

Their response to my threat to cancel: "You're welcome to drop us - that's your opinion - there are tons of other customers that think we're fine."

Considering they have zero positive feedback, they may want to reconsider how much their customer's opinions matter. After all, I was warned by a neighbor not to use them. I will be warning everyone I know now too.

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.

I do not generally leave reviews about company's, but this company deserved to be noticed, and I hope my review helps
anyone searching for a contractor in this field. I hired this contractor, and I am extremely please with the quality of
work I received. The workers were very professional and helpful in any questions or concerns I may have had during
construction. Its hard to find a good contractor these days, seems like everyone is out to come up on top, even at the
expense of others, but not this company. I would highly recommend them!! Should I ever need your service again, I will
not hesitate to employ you and your staff. I believe in word of mouth, and I will be sure to spread the word about your
company. Thank you for the great service!!

2
★★★★★

I do not generally leave reviews about company's, but this company deserved to be noticed, and I hope my review helps
anyone searching for a contractor in this field. I hired this contractor, and I am extremely please with the quality of
work I received. The workers were very professional and helpful in any questions or concerns I may have had during
construction. Its hard to find a good contractor these days, seems like everyone is out to come up on top, even at the
expense of others, but not this company. I would highly recommend them!! Should I ever need your service again, I will
not hesitate to employ you and your staff. I believe in word of mouth, and I will be sure to spread the word about your
company. Thank you for the great service!!

.

I am very satisfied with the caliber of work and products used with this contractor. These guys are top-notch!! I had the
nicest, most helpful person answering the phone, so from the beginning the experience started off great!! They were
very courteous and a pleasure to deal with. You have a customer for life, and I will gladly spread the word. I
appreciate good service and thank you for providing me a pleasant experience. You should be proud to have such
professionals in your employ. Response was quick, and the work was complete in the time frame they said it would be and
what was greatly appreciated was we got a follow-up call a week after the work was done to make sure we were satisfied. Now
that's customer service!! I had a pleasant and professional experience with this company and I was highly satisfied from
start to finish. Due to this experience, I will surely be contacting them if I am ever in need of this kind of service
again. THANK YOU!!

2
★★★★★

I am very satisfied with the caliber of work and products used with this contractor. These guys are top-notch!! I had the
nicest, most helpful person answering the phone, so from the beginning the experience started off great!! They were
very courteous and a pleasure to deal with. You have a customer for life, and I will gladly spread the word. I
appreciate good service and thank you for providing me a pleasant experience. You should be proud to have such
professionals in your employ. Response was quick, and the work was complete in the time frame they said it would be and
what was greatly appreciated was we got a follow-up call a week after the work was done to make sure we were satisfied. Now
that's customer service!! I had a pleasant and professional experience with this company and I was highly satisfied from
start to finish. Due to this experience, I will surely be contacting them if I am ever in need of this kind of service
again. THANK YOU!!

.

First off, when hiring any company to come into your home or business it is a serious matter. You want to make sure your picking the right contractor. I have always hired contractors that I had recommended to me either by word of mouth through a friend or by going online to research the company. I have researched this company and hear GREAT things about them. Which is why I hired them. I have dealt directly with the owner, Mr. Sanders and he made sure that my experience was pleasant and went as smooth as possible. Every question I had got answered thoroughly, if I didnt understand, it was explained to me. As with all construction, its messy!! But I never had to come behind them and do a thing, so every time they left it was as if they were never there, which made it much easier on me.
This company was dedicated to making sure the work was quality, and completed in a timely matter. I would have to say without a doubt that if youre looking to hire a contractor and not just a handy-man, this is your company. They were very professional and fair in quoting me my estimate. I give them an all around AAAAA++++++ and I would definitely hire them again, should I ever need their services...Thanks!!

2
★★★★★

First off, when hiring any company to come into your home or business it is a serious matter. You want to make sure your picking the right contractor. I have always hired contractors that I had recommended to me either by word of mouth through a friend or by going online to research the company. I have researched this company and hear GREAT things about them. Which is why I hired them. I have dealt directly with the owner, Mr. Sanders and he made sure that my experience was pleasant and went as smooth as possible. Every question I had got answered thoroughly, if I didnt understand, it was explained to me. As with all construction, its messy!! But I never had to come behind them and do a thing, so every time they left it was as if they were never there, which made it much easier on me.
This company was dedicated to making sure the work was quality, and completed in a timely matter. I would have to say without a doubt that if youre looking to hire a contractor and not just a handy-man, this is your company. They were very professional and fair in quoting me my estimate. I give them an all around AAAAA++++++ and I would definitely hire them again, should I ever need their services...Thanks!!

.

These guys came in on a bid that was a good price on the work that they did. They stayed within budget and as the work was being done they were very clear step by step on the progress. I especially liked the fact of how they stayed very informative on anything that I did not understand and even offered suggestions at no additional cost. Clean up was great. I know the process of work can be messy but you could not tell they were there. Great Job!

2
★★★★★

These guys came in on a bid that was a good price on the work that they did. They stayed within budget and as the work was being done they were very clear step by step on the progress. I especially liked the fact of how they stayed very informative on anything that I did not understand and even offered suggestions at no additional cost. Clean up was great. I know the process of work can be messy but you could not tell they were there. Great Job!

.

geuss who will just not show up all the time and not return calls when they will be back....you guessed it..ZAN...i will be moving on quickly

0
★☆☆☆☆

geuss who will just not show up all the time and not return calls when they will be back....you guessed it..ZAN...i will be moving on quickly

.

I won't even give this company one star, but I have to!! This is the worst service I have ever used! I recently moved to a new house so I called Zan's and they seemed great over the phone, so I hired them to pick up my trash. Well our first trash day came and went...and 4 days later my trash was STILL sitting on the side of the road. So i call to ask if I made a mistake as to which day they were supposed to pick up. No one bothered calling me back they just picked up my trash after sitting on the curb for four days. Week two comes and goes...again no one shows up! So we call and no one answers or calls back until two days later when they promised our trash would be picked up first thing the following morning. Again, a NO SHOW! So we call again and the manager proceeds to tell us that the driver said specifically that he came and got our trash however while I was on the phone i was looking out my window at the trash that has now been sitting on the curb for 5 days! So then we ask to cancel our service and the guy was a jerk! He came to our house and dumped the trash from the can out on the street and left! SOOOO unprofessional I would never used or recommend to ANYONE!!

0
★☆☆☆☆

I won't even give this company one star, but I have to!! This is the worst service I have ever used! I recently moved to a new house so I called Zan's and they seemed great over the phone, so I hired them to pick up my trash. Well our first trash day came and went...and 4 days later my trash was STILL sitting on the side of the road. So i call to ask if I made a mistake as to which day they were supposed to pick up. No one bothered calling me back they just picked up my trash after sitting on the curb for four days. Week two comes and goes...again no one shows up! So we call and no one answers or calls back until two days later when they promised our trash would be picked up first thing the following morning. Again, a NO SHOW! So we call again and the manager proceeds to tell us that the driver said specifically that he came and got our trash however while I was on the phone i was looking out my window at the trash that has now been sitting on the curb for 5 days! So then we ask to cancel our service and the guy was a jerk! He came to our house and dumped the trash from the can out on the street and left! SOOOO unprofessional I would never used or recommend to ANYONE!!

Pros: nothing

Cons: everything!

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