Pacific Grill Events & Catering

★☆☆☆☆
  • 1530 Pacific Ave.

    Tacoma, WA 98402

    Map & Directions
  • 253-272-6469

About Pacific Grill Events & Catering

Categories
  • Catering Companies
  • Banquet Rooms
  • Party Planners
Details
  • Wedding Banquet Catering

Personal Services

Personal Services
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Complete nightmare, stay away if you have a personal event you'd like catered. This is a shortened copy of a letter we sent to the owner and the catering manager. We got no response, a simple "thank you for your feedback" would have gone a long way to easing our anger.

Issues Leading Up to Reception
Event Coordinator took days to weeks and required multiple emails to get back to us over simple questions and requests
When we did get an updated quote it was never 100% correct, either the headcount was off, the food menu was incorrect, details were never updated (wait staff, rentals, etc.)
Less than one week before the event, we got a surprise increase from rentals, which clearly shows those rentals quotes were never updated. Our quote went up by a few hundred dollars, as it was never updated in the system despite our numerous requests for an updated cost quote.
One week before our event, the event coordinator quit or was fired and we received no communication from management that this happened. We only knew because the original coordinator sent us an email; a one sentence announcement in the midst of other business items. This was absolutely shocking considering how big the event was to us and the many problems we had with the event coordinator to begin with. She had promised us less than four days prior to that email that that we were her only priority (and only event) for the next week.
Our special order beer keg was never actually ordered, despite confirmation in BEO as of 3/26 it was. Luckily, the new coordinator was able to track one down two days prior to the wedding.

Issues During Reception
The bars were not set up per our agreed-upon design with LeMay; we clearly had requested both bars be close to the buffet.
We spent a lot of time and effort on creating a seating chart for our event; we placed the people most important to us closest to the head table. Unfortunately, the staff didnt follow our layout so the head table wasnt in the center, the brides family was nowhere close to her, and the grooms family was split up into different sides. While this may seem like a trivial detail, this was perhaps the most angering. The new coordinator was given the attached layout the week of the wedding, with specific instructions to set up Lemay as detailed. The fact that he completely disregarded our request was inexcusable.
There was no plates for seconds at the buffet even though the actual headcount at the wedding was less than what we had discussed (6 people didnt come that we had planned to come). The mother of the bride had to argue with the wait staff to get another plate she was told that the plates were dirty and that she couldnt have another. Only when she got angry and said shed already paid for this food did a small plate magically appear.
The sweet tea tasted terrible the original coordinator admitted you guys didnt have one on your menu but didnt offer an alternative. A wedding is NOT the place to experiment with new items.
Cornbread mislabeled (with and without peppers signs were on opposite items)
Guests were served coffee at the beginning of the reception but we had several guests tell us that they looked for coffee when cupcakes were served and by that point there was no coffee available

Issues after reception
We were charged for bottled beer, which we didn't host. We had to dispute the charges for the non-hosted beer, which management did agree to credit.
Despite new coordinators claim to not know we were hosting soda, we were charged for half the guests soft drinks. Pretty embarrassing for guests to think we were willing to host beer and wine but were too cheap to cover soda

While our event is over, we wanted you to be aware of our dissatisfaction with your company and hope this letter can lead to changes so the next couple that has a wedding catered by you doesnt have the same regrets as we do for hiring Pacific Grill.

1
★☆☆☆☆

Complete nightmare, stay away if you have a personal event you'd like catered. This is a shortened copy of a letter we sent to the owner and the catering manager. We got no response, a simple "thank you for your feedback" would have gone a long way to easing our anger.

Issues Leading Up to Reception
Event Coordinator took days to weeks and required multiple emails to get back to us over simple questions and requests
When we did get an updated quote it was never 100% correct, either the headcount was off, the food menu was incorrect, details were never updated (wait staff, rentals, etc.)
Less than one week before the event, we got a surprise increase from rentals, which clearly shows those rentals quotes were never updated. Our quote went up by a few hundred dollars, as it was never updated in the system despite our numerous requests for an updated cost quote.
One week before our event, the event coordinator quit or was fired and we received no communication from management that this happened. We only knew because the original coordinator sent us an email; a one sentence announcement in the midst of other business items. This was absolutely shocking considering how big the event was to us and the many problems we had with the event coordinator to begin with. She had promised us less than four days prior to that email that that we were her only priority (and only event) for the next week.
Our special order beer keg was never actually ordered, despite confirmation in BEO as of 3/26 it was. Luckily, the new coordinator was able to track one down two days prior to the wedding.

Issues During Reception
The bars were not set up per our agreed-upon design with LeMay; we clearly had requested both bars be close to the buffet.
We spent a lot of time and effort on creating a seating chart for our event; we placed the people most important to us closest to the head table. Unfortunately, the staff didnt follow our layout so the head table wasnt in the center, the brides family was nowhere close to her, and the grooms family was split up into different sides. While this may seem like a trivial detail, this was perhaps the most angering. The new coordinator was given the attached layout the week of the wedding, with specific instructions to set up Lemay as detailed. The fact that he completely disregarded our request was inexcusable.
There was no plates for seconds at the buffet even though the actual headcount at the wedding was less than what we had discussed (6 people didnt come that we had planned to come). The mother of the bride had to argue with the wait staff to get another plate she was told that the plates were dirty and that she couldnt have another. Only when she got angry and said shed already paid for this food did a small plate magically appear.
The sweet tea tasted terrible the original coordinator admitted you guys didnt have one on your menu but didnt offer an alternative. A wedding is NOT the place to experiment with new items.
Cornbread mislabeled (with and without peppers signs were on opposite items)
Guests were served coffee at the beginning of the reception but we had several guests tell us that they looked for coffee when cupcakes were served and by that point there was no coffee available

Issues after reception
We were charged for bottled beer, which we didn't host. We had to dispute the charges for the non-hosted beer, which management did agree to credit.
Despite new coordinators claim to not know we were hosting soda, we were charged for half the guests soft drinks. Pretty embarrassing for guests to think we were willing to host beer and wine but were too cheap to cover soda

While our event is over, we wanted you to be aware of our dissatisfaction with your company and hope this letter can lead to changes so the next couple that has a wedding catered by you doesnt have the same regrets as we do for hiring Pacific Grill.

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