Charter Communications Inc

★★★☆☆
  • 400 Atlantic St 10

    Stamford, CT 06901

    Map & Directions
  • 203-905-7801

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SO THE PERSON WHO TOOK MY ORDER (CORNELLIUS) FOR PHONE & INTERNET LIED ABOUT MY INSTALLATION FEE & MONTHLY PAYMENT FOR PHONE & INTERNET! SMH

3
★★★★★

SO THE PERSON WHO TOOK MY ORDER (CORNELLIUS) FOR PHONE & INTERNET LIED ABOUT MY INSTALLATION FEE & MONTHLY PAYMENT FOR PHONE & INTERNET! SMH

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Wife talked to Charter today. Said we were behind a payment. Found out Charter messed up and credited our account with someone else's payment. Had to talk to a representitive....then a supervisor. Finally had to call corperate. These

3
★★★★★

Wife talked to Charter today. Said we were behind a payment. Found out Charter messed up and credited our account with someone else's payment. Had to talk to a representitive....then a supervisor. Finally had to call corperate. These

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This company has failed me time and time again. Charter communications internet simply does not work. I would estimate that the internet is up 10% of the time. I currently pay for the highest service they can possibly provide and I receive

3
★★★★★

This company has failed me time and time again. Charter communications internet simply does not work. I would estimate that the internet is up 10% of the time. I currently pay for the highest service they can possibly provide and I receive

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orrible Customer Service.
Failure to correct billing Failure to follow through on promises Different answers at every

interaction Sold account to Collections Charter changed their acceptable use forcing me to

transfer my service to

3
★★★★★

orrible Customer Service.
Failure to correct billing Failure to follow through on promises Different answers at every

interaction Sold account to Collections Charter changed their acceptable use forcing me to

transfer my service to

.

Charter is THE WORST internet provider I have come across in my life (and I have lived in 3 different states and 2 different countries!)! I spend all my cell minutes on the phone complaining about no or intermittent internet connection.

3
★★★★★

Charter is THE WORST internet provider I have come across in my life (and I have lived in 3 different states and 2 different countries!)! I spend all my cell minutes on the phone complaining about no or intermittent internet connection.

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We had a similar experience to what is being mentioned; however, we talked to 20 Charter communication workers! They had our phone service not working for over 20 days! Unbelievable. Finally , AT&T came and fixed our phone in 10 minutes what had taken Charter almost a month. Charter had actually cut our phone line. The AT&T guy couldn't figure it out. He said he's happy they have Charter, it's good business for AT@T for all the customers that come running back.

While many of the 20+ charter workers were very nice during the hours of phone conversations we had to have to try to get our phone working, the departments clearly do NOT communicate with each other with a "C"! It's unbelievable, I never saw a business operate that way in my life.

It took 5 calls to cancel the service, they said we had to go in person, and today after over 2 months, they still came out. Whats wrong with them?

A company that could make millions is going to loose big, unless they can get their act together.
Major management problems.

AT&T has exceptional service, but actually Charter does have good internet. The crying shame for them, is we would have liked their internet service if their management wasn't so disfunctional. Unbelievable waste of time to have to say everthing 20 times and they still do not have it straight.

Charter, go cut someone elses phone wire, because it won't be us again!!

0
★☆☆☆☆

We had a similar experience to what is being mentioned; however, we talked to 20 Charter communication workers! They had our phone service not working for over 20 days! Unbelievable. Finally , AT&T came and fixed our phone in 10 minutes what had taken Charter almost a month. Charter had actually cut our phone line. The AT&T guy couldn't figure it out. He said he's happy they have Charter, it's good business for AT@T for all the customers that come running back.

While many of the 20+ charter workers were very nice during the hours of phone conversations we had to have to try to get our phone working, the departments clearly do NOT communicate with each other with a "C"! It's unbelievable, I never saw a business operate that way in my life.

It took 5 calls to cancel the service, they said we had to go in person, and today after over 2 months, they still came out. Whats wrong with them?

A company that could make millions is going to loose big, unless they can get their act together.
Major management problems.

AT&T has exceptional service, but actually Charter does have good internet. The crying shame for them, is we would have liked their internet service if their management wasn't so disfunctional. Unbelievable waste of time to have to say everthing 20 times and they still do not have it straight.

Charter, go cut someone elses phone wire, because it won't be us again!!

Pros: good cable

Cons: Communication, communication, communication

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Thank God for DSL from the reliable old phone company!! Charter screwed up my automated billing, unbeknownst to me, now wants to charge ME $25 for it. In addition, they cut off my service and want ME to pay $50 to reconnect it, plus a month's service charge in advance. Well, I don't think so.

Don't even bother to call their customer service number, I talked to at least 6 different agents, and got 6 different stories as to why my service is cut, and what I need to do to get it going again. Not to mention their cumbersome menu that you need to go through before even getting a real person to talk to.

Online chat help wasn't much better, just no menu to fool around with, but they didn't know anymore than the people at the customer service number.

Going in to a Service Center in person was of no help, either. The woman there acted as if the last thing she wanted to do was help me out on this situation, and I got yet another version of what happened.

No wonder this company is going bankrupt!!

0
★☆☆☆☆

Thank God for DSL from the reliable old phone company!! Charter screwed up my automated billing, unbeknownst to me, now wants to charge ME $25 for it. In addition, they cut off my service and want ME to pay $50 to reconnect it, plus a month's service charge in advance. Well, I don't think so.

Don't even bother to call their customer service number, I talked to at least 6 different agents, and got 6 different stories as to why my service is cut, and what I need to do to get it going again. Not to mention their cumbersome menu that you need to go through before even getting a real person to talk to.

Online chat help wasn't much better, just no menu to fool around with, but they didn't know anymore than the people at the customer service number.

Going in to a Service Center in person was of no help, either. The woman there acted as if the last thing she wanted to do was help me out on this situation, and I got yet another version of what happened.

No wonder this company is going bankrupt!!

Pros: Right now, none that I can think of

Cons: You name it

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If you have the opportunity, take any other provider you can. I've heard great things about AT&T U-verse, try out DSL... hell, try satellite Internet before you get in bed with Charter Communications. Let me count the reasons you need to avoid them:
1) inept customer service. They actually gave me the login credentials for someone else's account once. I could see this other person's name, billing info, etc. I shudder to think what they're doing with my private information.
2) late techs. I've taken off work twice for installations by Charter techs. On both occasions the tech didn't show up on time, and on one of those two occasions, he showed up three hours later taking another hour to fix the issue. I had to stay home all day that day.
3) my Internet goes down all the time. I'm practically on a first name basis with the customer reps at this point.

Heed my advice - look elsewhere.

0
★☆☆☆☆

If you have the opportunity, take any other provider you can. I've heard great things about AT&T U-verse, try out DSL... hell, try satellite Internet before you get in bed with Charter Communications. Let me count the reasons you need to avoid them:
1) inept customer service. They actually gave me the login credentials for someone else's account once. I could see this other person's name, billing info, etc. I shudder to think what they're doing with my private information.
2) late techs. I've taken off work twice for installations by Charter techs. On both occasions the tech didn't show up on time, and on one of those two occasions, he showed up three hours later taking another hour to fix the issue. I had to stay home all day that day.
3) my Internet goes down all the time. I'm practically on a first name basis with the customer reps at this point.

Heed my advice - look elsewhere.

Pros: they are the only provider in my neighborhood (read: none)

Cons: customer service, late technicians, inconsistent delivery

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I have had so many problems with charter I can not even put it in words or no where to begin. Please stay away from this company. My little girl has only saw me cry a couple times in my lfe and I can not believe as srange as it sounds this company made me cry. I feel like I am in the twilight zone when I talk to them! They have robbed to many evenings from my family and to many days of lost work. I have deciced money is no longer a factor I will pay more whatever it takes to stay as far away from this company as I can. My fiance is handling the final details I will not use another day of my life on the phone with them.
p.s. charter if you read this please fix all the holes in my ceilings and floor boards and my carpet is damaged from walking over your cable cords for a year. Your techs each said when they came out it is not thier job to clean up another charter tech's bad job. So who fixes this mess?

0
★☆☆☆☆

I have had so many problems with charter I can not even put it in words or no where to begin. Please stay away from this company. My little girl has only saw me cry a couple times in my lfe and I can not believe as srange as it sounds this company made me cry. I feel like I am in the twilight zone when I talk to them! They have robbed to many evenings from my family and to many days of lost work. I have deciced money is no longer a factor I will pay more whatever it takes to stay as far away from this company as I can. My fiance is handling the final details I will not use another day of my life on the phone with them.
p.s. charter if you read this please fix all the holes in my ceilings and floor boards and my carpet is damaged from walking over your cable cords for a year. Your techs each said when they came out it is not thier job to clean up another charter tech's bad job. So who fixes this mess?

Pros: none

Cons: everything

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We are new to the state of Missouri and had Cox Communications back in Tulsa, OK. Amazing that such a smaller area, would actually make Charter look so unprofessional. This is week 3 with Charter, and my 3rd fight to get services active at my home. Our first installation for TV and internet was rescheduled because the techinician reported that our signal was too poor coming to the house to run anything on. We were rescheduled for a week later, and when the technician came back out, our line was completely fine, simply needed a small signal boost installed. We waited an extra week for nothing, and it took more than two weeks of waiting before we had service. The techinician that returned came out about 5 hours later than scheduled, but did make the effort to call and let us know.
Now, we are getting our phone services brought out, and the technician that we waited on from 10-12 never showed. My wife waited around until 1pm, and never saw anyone. The next day I called for a status, and the technician reported that he came out at 10:26am, and cancelled the order and our new phone number because no one was home. Looks like a case of running late, and trying to hide it from their supervisors when they found us not there. There was no phone call whatsoever stating that he was behind, or at our home. No note was left on our door telling us we missed anyone. We spent at least 10 minutes with customer service searching through numbers to find a perfect one that was easy to remember for everyone. We gave it out to our family, freinds, and co-workers , and it now has been cancelled and is no longer available thanks to the installation technician cancelling our order and phone service.
I pray that our service is much better than our installation. I typically see this type of frustarting service from fast food drive thru's, I am very suprised this is whats offered by a national cable provider.

0
★☆☆☆☆

We are new to the state of Missouri and had Cox Communications back in Tulsa, OK. Amazing that such a smaller area, would actually make Charter look so unprofessional. This is week 3 with Charter, and my 3rd fight to get services active at my home. Our first installation for TV and internet was rescheduled because the techinician reported that our signal was too poor coming to the house to run anything on. We were rescheduled for a week later, and when the technician came back out, our line was completely fine, simply needed a small signal boost installed. We waited an extra week for nothing, and it took more than two weeks of waiting before we had service. The techinician that returned came out about 5 hours later than scheduled, but did make the effort to call and let us know.
Now, we are getting our phone services brought out, and the technician that we waited on from 10-12 never showed. My wife waited around until 1pm, and never saw anyone. The next day I called for a status, and the technician reported that he came out at 10:26am, and cancelled the order and our new phone number because no one was home. Looks like a case of running late, and trying to hide it from their supervisors when they found us not there. There was no phone call whatsoever stating that he was behind, or at our home. No note was left on our door telling us we missed anyone. We spent at least 10 minutes with customer service searching through numbers to find a perfect one that was easy to remember for everyone. We gave it out to our family, freinds, and co-workers , and it now has been cancelled and is no longer available thanks to the installation technician cancelling our order and phone service.
I pray that our service is much better than our installation. I typically see this type of frustarting service from fast food drive thru's, I am very suprised this is whats offered by a national cable provider.

Pros: Seem to offer the same service that every major cable company does around the US

Cons: Very poor installation crews, and little to no ability to communicate from Customer Service to Install Technicians

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I am typically a very patient person, but I have had the worst customer relations fiasco ever in my entire life with Charter. You could write a book on how not to run a business based on how Charter operates. I had to make 6 appointments with Charter before someone finally connected my phone. On one occasion, I heard the service man leave a note on my door, but before I could catch him he ran to his truck and was already driving off. He never knocked so that he could just go to lunch early if he didn't have to hook up my phone. In trying to get an appointment, I called Charter 12 separate times and talked to 23 different people. When you call them, they tell you that they cannot help you but someone else can, and they pass you on to the next person who cannot help you. In between phone reps, you have to go through the entire phone button punching routine. You will go around in circles for hours when you call. The certainly have nice people working their phones, but they are useless in helping you find out why no one showed up for an appointment and how to get the service person to come back and finish the job. I threatened that I would use another service, but they threatened me in return with $150 in penalties against me for early disconnect. When I finally got a phone, they gave me the same phone number as someone else so that I shared a phone with a complete stranger at another address. After calling them again, many times, I finally got my own phone number which they immediately sold to telemarketers who were calling me, by my name, within hours of my connection. I know it was Charter who sold my number because they were the only people who knew my number at this time. In having to make 6 appointments, waiting around for them to show up, and having to be on the phone with them hours at a time, I have had to take 8+ vacation days from work to get my phone connected. Looking back, I wish I had taken the $150 disconnect penalty and used someone else.

0
★☆☆☆☆

I am typically a very patient person, but I have had the worst customer relations fiasco ever in my entire life with Charter. You could write a book on how not to run a business based on how Charter operates. I had to make 6 appointments with Charter before someone finally connected my phone. On one occasion, I heard the service man leave a note on my door, but before I could catch him he ran to his truck and was already driving off. He never knocked so that he could just go to lunch early if he didn't have to hook up my phone. In trying to get an appointment, I called Charter 12 separate times and talked to 23 different people. When you call them, they tell you that they cannot help you but someone else can, and they pass you on to the next person who cannot help you. In between phone reps, you have to go through the entire phone button punching routine. You will go around in circles for hours when you call. The certainly have nice people working their phones, but they are useless in helping you find out why no one showed up for an appointment and how to get the service person to come back and finish the job. I threatened that I would use another service, but they threatened me in return with $150 in penalties against me for early disconnect. When I finally got a phone, they gave me the same phone number as someone else so that I shared a phone with a complete stranger at another address. After calling them again, many times, I finally got my own phone number which they immediately sold to telemarketers who were calling me, by my name, within hours of my connection. I know it was Charter who sold my number because they were the only people who knew my number at this time. In having to make 6 appointments, waiting around for them to show up, and having to be on the phone with them hours at a time, I have had to take 8+ vacation days from work to get my phone connected. Looking back, I wish I had taken the $150 disconnect penalty and used someone else.

Pros: After much fighting, I finally have a phone and cable.

Cons: The stress from the entire fiasco probably took a few months off of my life.

 

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