Roto-Rooter Plumbers

★★★★★

About Roto-Rooter Plumbers

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5.0 1
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The following review has also been posted on Yelp.

FIRST JOB. PLUMBING $350
Sewage was backing up, a problem we had been having for years. I used to ring Roto rooter every year or so. Last time technician LOUIS was on site and after he completed the task he suggested that it would be time to run a camera down our pipes. The situation was getting worse. We followed his advice and after a few days we contacted Louis who was so gracious to make the appointment on our behalf.

SECOND JOB: THE CAMERA. $ 150
FREDDIE SANDOVAL, technical supervisor, came along with his colleague JOE. Marvellous couple, patients, knowledgeable, detailed and above all reliable. Freddie follows through no matter how much work he has to handle. He always answers his cell phone or rings you back and solve your issues. He recorded his findings on a DVD. We watched together while he was explaining to me what was wrong with our super old pipe. We decided to do the job. The camera $ was deducted from the bill.

In between camera job and arranging a date for the pipe replacement...the chaos. The people in the office were unhelpful, ungracious and unreliable. They did manage to make a mess. The crew was supposed to come on a Monday....I waited all morning for the men to show up.... the office people had arranged the job for Wednesday instead.......thanks God for Freddie I got the crew to work first thing in the morning on Tuesday.

On Monday late afternoon JESUS MANCILLAS, service technician and head of the crew, came by to apologize for the mess up and to confirm that the job would start the following day. He also took advantage to survey the area in question, establish job requirements and set up the stage. I really appreciated him dropping by to assure me that the job would be done first thing the following morning. He went through all the technical aspects and possible inconveniences with me. A very self confident and knowledgeable guy.

THE JOB: PIPE REPLACEMENT
On Tuesday morning, JESUS appeared around 7.15am, earlier than expected, to supervise the area again and instruct his crew. The crew of 3 men started digging around 7.30am non-stop until 3.00pm in the afternoon. After that the old pipe came out and the new one was installed...it took some time and a team effort to insert the plastic pipe.
The crew left at 5.30pm, the pipe replaced. Now awaiting inspection from the council before the job is completed. Appointment scheduled on Thursday afternoon. In the meanwhile the functioning of the new pipe is monitored.

So far so good. They way Roto Rooter technicians behaved deserved a 5 star +. I might forget about the office disorganization and add a star if next week the job is completed to my satisfaction.

Job has been completed. I am adding one more star because this team really deserves it. I am totally impressed with their response.

5
★★★★★

The following review has also been posted on Yelp.

FIRST JOB. PLUMBING $350
Sewage was backing up, a problem we had been having for years. I used to ring Roto rooter every year or so. Last time technician LOUIS was on site and after he completed the task he suggested that it would be time to run a camera down our pipes. The situation was getting worse. We followed his advice and after a few days we contacted Louis who was so gracious to make the appointment on our behalf.

SECOND JOB: THE CAMERA. $ 150
FREDDIE SANDOVAL, technical supervisor, came along with his colleague JOE. Marvellous couple, patients, knowledgeable, detailed and above all reliable. Freddie follows through no matter how much work he has to handle. He always answers his cell phone or rings you back and solve your issues. He recorded his findings on a DVD. We watched together while he was explaining to me what was wrong with our super old pipe. We decided to do the job. The camera $ was deducted from the bill.

In between camera job and arranging a date for the pipe replacement...the chaos. The people in the office were unhelpful, ungracious and unreliable. They did manage to make a mess. The crew was supposed to come on a Monday....I waited all morning for the men to show up.... the office people had arranged the job for Wednesday instead.......thanks God for Freddie I got the crew to work first thing in the morning on Tuesday.

On Monday late afternoon JESUS MANCILLAS, service technician and head of the crew, came by to apologize for the mess up and to confirm that the job would start the following day. He also took advantage to survey the area in question, establish job requirements and set up the stage. I really appreciated him dropping by to assure me that the job would be done first thing the following morning. He went through all the technical aspects and possible inconveniences with me. A very self confident and knowledgeable guy.

THE JOB: PIPE REPLACEMENT
On Tuesday morning, JESUS appeared around 7.15am, earlier than expected, to supervise the area again and instruct his crew. The crew of 3 men started digging around 7.30am non-stop until 3.00pm in the afternoon. After that the old pipe came out and the new one was installed...it took some time and a team effort to insert the plastic pipe.
The crew left at 5.30pm, the pipe replaced. Now awaiting inspection from the council before the job is completed. Appointment scheduled on Thursday afternoon. In the meanwhile the functioning of the new pipe is monitored.

So far so good. They way Roto Rooter technicians behaved deserved a 5 star +. I might forget about the office disorganization and add a star if next week the job is completed to my satisfaction.

Job has been completed. I am adding one more star because this team really deserves it. I am totally impressed with their response.

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