Westwind Appliance Svc

★★☆☆☆
  • 13200 West 43rd Street

    Golden, CO 80403

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About Westwind Appliance Svc

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About 1 hour of labor and an $11 fuse, total = $140. Make sure you are diligent about asking for fees up front.

2
★★☆☆☆

About 1 hour of labor and an $11 fuse, total = $140. Make sure you are diligent about asking for fees up front.

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I was very disappointed in the customer service by Westwind Appliance. They set up an appointment with me for a Friday between the hours of 2-5 pm. I received a phone call at 4:00 pm telling me they were running a couple hours behind and could I schedule for Saturday, which I agreed to. The service man never told me his name, was there for maybe five minutes and I paid the service call of $75. He said he would order the part and another appoinment was set up for the next Friday between the hours of 3-5 pm. At 4:50, they still had not shown up, so I called and was told that once again, he was running behind and it might not be until 6 that he "might" show up. We explained that we already had other plans and had now, two Fridays in a row wasted our time waiting for them. We requested either a discount in their service or our $75 back and we would find someone else more dependable. We were told we would get a call back regarding this, but never did. We left two voice messages, but were totally blown off. This is inexcusable customer service. If they were professional, they should be able to time out their calls so they can accommodate their customers. They should know how long repairs take and plan it out better. I think they were very unprofessional and inconsiderate of my time.

1
★☆☆☆☆

I was very disappointed in the customer service by Westwind Appliance. They set up an appointment with me for a Friday between the hours of 2-5 pm. I received a phone call at 4:00 pm telling me they were running a couple hours behind and could I schedule for Saturday, which I agreed to. The service man never told me his name, was there for maybe five minutes and I paid the service call of $75. He said he would order the part and another appoinment was set up for the next Friday between the hours of 3-5 pm. At 4:50, they still had not shown up, so I called and was told that once again, he was running behind and it might not be until 6 that he "might" show up. We explained that we already had other plans and had now, two Fridays in a row wasted our time waiting for them. We requested either a discount in their service or our $75 back and we would find someone else more dependable. We were told we would get a call back regarding this, but never did. We left two voice messages, but were totally blown off. This is inexcusable customer service. If they were professional, they should be able to time out their calls so they can accommodate their customers. They should know how long repairs take and plan it out better. I think they were very unprofessional and inconsiderate of my time.

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We hired Westwind to come fix our (almost new) LG refrigerator. They were recommended by the store where we bought the fridge. The repairman did a great job and helped us pinpoint the problem. They ordered the part and got the repair done in a timely manner. The nice repairman also took a look at our LG washer and gave us some tips on it. We were very pleased and would use Westwind again.

4
★★★★☆

We hired Westwind to come fix our (almost new) LG refrigerator. They were recommended by the store where we bought the fridge. The repairman did a great job and helped us pinpoint the problem. They ordered the part and got the repair done in a timely manner. The nice repairman also took a look at our LG washer and gave us some tips on it. We were very pleased and would use Westwind again.

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