Holiday Inn Hotel & Suites RALEIGH-CARY (I-40 @WALNUT ST)

★★★☆☆
  • 5630 Dillard Drive

    Cary, NC 27518

    Map & Directions
  • 844-253-2374

Arts & Entertainment

Arts & Entertainment
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2.5 2
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The hotel will lie to get you out. My family received a chemical burn from their indoor pool that was overly chlorinated. At check out the front desk stated that the manager on duty was the cook and could not assist me with my complaint. The clerk called his supervisor and then, THEY OFFERED to take one night of the bill of my mother's and my room. I later got a call from the general manager who states she has no intention on refunding my money. Do not stay at this hotel!!! Not only is the indoor pool overy clorinated, to the point the my throat hurt from breathing in the gas after only a few minutes after which I left the pool, but the management does not care about their guest and blames all problems on the corporate office.

0
★☆☆☆☆

The hotel will lie to get you out. My family received a chemical burn from their indoor pool that was overly chlorinated. At check out the front desk stated that the manager on duty was the cook and could not assist me with my complaint. The clerk called his supervisor and then, THEY OFFERED to take one night of the bill of my mother's and my room. I later got a call from the general manager who states she has no intention on refunding my money. Do not stay at this hotel!!! Not only is the indoor pool overy clorinated, to the point the my throat hurt from breathing in the gas after only a few minutes after which I left the pool, but the management does not care about their guest and blames all problems on the corporate office.

Pros: Clean rooms

Cons: Lies to their Guest

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The hotel staff was very accomodating to our large group that traveled to Raleigh for a soccer tournament. The kitchen staff was helpful in keeping the water bottles and coolers for the team full of ice and helping us get the team fed and ready for their games each day. There was minor confusion upon checking in and a food room changes needed but for the cost and the type of hotel, everything was fine.

2
★★★★☆

The hotel staff was very accomodating to our large group that traveled to Raleigh for a soccer tournament. The kitchen staff was helpful in keeping the water bottles and coolers for the team full of ice and helping us get the team fed and ready for their games each day. There was minor confusion upon checking in and a food room changes needed but for the cost and the type of hotel, everything was fine.

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