Stone Masters, Inc.

★★★★☆
  • 6701 Electronic Dr

    Springfield, VA 22151

    Map & Directions
  • 703-256-1225

About Stone Masters, Inc.

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4.0 3
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Not good !! My experience was fine until I realized that the granite was not sealed properly and the counterstops stained like crazy. What little response I got was not followed through on e.g. never showed for appointment over a 6 week

3
★★★★★

Not good !! My experience was fine until I realized that the granite was not sealed properly and the counterstops stained like crazy. What little response I got was not followed through on e.g. never showed for appointment over a 6 week

.

I know it is not the safest countertop but I wanted marble. I went to 11 countertop places and everyone told me that they wouldn't install marble countertop but no one would explain why. I went to Stone Masters as my last resort. They also did not recommend it but told me why. I understood the risks and decided that I could live with it-and that the beauty of it outweighs the trouble that I could have.
I picked out my beautiful slabs, Stone Masters templated my countertops, and installed the most perfectly beautiful countertops within the next couple days.
It has now been almost 6 months and I am still so happy.

2
★★★★★

I know it is not the safest countertop but I wanted marble. I went to 11 countertop places and everyone told me that they wouldn't install marble countertop but no one would explain why. I went to Stone Masters as my last resort. They also did not recommend it but told me why. I understood the risks and decided that I could live with it-and that the beauty of it outweighs the trouble that I could have.
I picked out my beautiful slabs, Stone Masters templated my countertops, and installed the most perfectly beautiful countertops within the next couple days.
It has now been almost 6 months and I am still so happy.

Pros: experts

.

BEWARE!!!!! I have had the worst experience when conducting business with this company. We initially used Stone Masters to install granite in our kitchen at our residence a few years ago. After saving up enough money to finally purchase stainless steel appliance for our kitchen, we used Stone Masters again to cut the granite to enlarge the opening for the brand new refrigerator. Unfortunately when Stone Masters pushed the refrigerator into the opening, they scratched the entire front of the refrigerator.

I immediately contacted the owner (Sibel Unsal). Ms. Unsal agreed to personally stop by my residence to inspect the damage ?? she failed to show up and never even gave a courtesy call to cancel. I then emailed photos of the damage to Ms. Unsal, which she agreed her employees damaged the refrigerator. Ms. Unsal said her insurance company would send me a check in few weeks ?? the check never came. I personally went to the Stone Masters and met with Ms. Unsal to resolve this issue that has been going on for over seven months. Ms. Unsal wrote a promissory letter to agree to meet me on the following Saturday in Reston with $3,000 cash to buy a new refrigerator ?? she never showed up. Ms. Unsal advised during the meeting that she lied to me because she doesn??t like addressing these types of situations and never submitted to her insurance company because she did not want it on Stone Masters record because it was bad for business. I was flabbergasted with her responses and repeatedly told her you can??t run a family business with this attitude. I have attempted to contact Ms. Unsal on numerous occasions, but she does not return my calls or e-mails. I am now going through the legal process to resolve this matter. PLEASE CONSIDER THESE ISSUES BEFORE CONDUCTING BUSINESS WITH STONEMASTERS INC.

0
★☆☆☆☆

BEWARE!!!!! I have had the worst experience when conducting business with this company. We initially used Stone Masters to install granite in our kitchen at our residence a few years ago. After saving up enough money to finally purchase stainless steel appliance for our kitchen, we used Stone Masters again to cut the granite to enlarge the opening for the brand new refrigerator. Unfortunately when Stone Masters pushed the refrigerator into the opening, they scratched the entire front of the refrigerator.

I immediately contacted the owner (Sibel Unsal). Ms. Unsal agreed to personally stop by my residence to inspect the damage ?? she failed to show up and never even gave a courtesy call to cancel. I then emailed photos of the damage to Ms. Unsal, which she agreed her employees damaged the refrigerator. Ms. Unsal said her insurance company would send me a check in few weeks ?? the check never came. I personally went to the Stone Masters and met with Ms. Unsal to resolve this issue that has been going on for over seven months. Ms. Unsal wrote a promissory letter to agree to meet me on the following Saturday in Reston with $3,000 cash to buy a new refrigerator ?? she never showed up. Ms. Unsal advised during the meeting that she lied to me because she doesn??t like addressing these types of situations and never submitted to her insurance company because she did not want it on Stone Masters record because it was bad for business. I was flabbergasted with her responses and repeatedly told her you can??t run a family business with this attitude. I have attempted to contact Ms. Unsal on numerous occasions, but she does not return my calls or e-mails. I am now going through the legal process to resolve this matter. PLEASE CONSIDER THESE ISSUES BEFORE CONDUCTING BUSINESS WITH STONEMASTERS INC.

Pros: N/A

Cons: Poor Customer Svc, Liars, Worst Business I have dealt with

 

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