By Cindy Day Spa

★★★★★
New and upscale Downtown Austin day spa, specializing in manicures and spa pedicures.
  • 1611w W 5th St

    Austin, TX 78703

    Map & Directions
  • 512-474-2168

4.9091 11
Hi! Sign in to let us know how By Cindy Day Spa was?
Write a Review
.

I don't know what her name is but she's a little older and I think she told me she was related to the owner. She did my feet in a dirty tub that she just rinsed out with water and I asked her about her tools and she said they were very

3
★★★★★

I don't know what her name is but she's a little older and I think she told me she was related to the owner. She did my feet in a dirty tub that she just rinsed out with water and I asked her about her tools and she said they were very

.

I would give this place zero stars if I could. The salon itself is so cramped and you can tell they try to be a luxury salon but it's not working, not even a little bit. The employees are all over the place for no particular reason. I

3
★★★★★

I would give this place zero stars if I could. The salon itself is so cramped and you can tell they try to be a luxury salon but it's not working, not even a little bit. The employees are all over the place for no particular reason. I

.

This place is in the pits of a parking lot, which is very creepy as you can see in the pictures especially here in fall when it gets dark a little early. I needed a fill and a pedicure and they said that they could do a pedi but not

3
★★★★★

This place is in the pits of a parking lot, which is very creepy as you can see in the pictures especially here in fall when it gets dark a little early. I needed a fill and a pedicure and they said that they could do a pedi but not

.

What a wonderful experience. This is my second time at By Cindy. I came here yesterday with my friend and we were very satisfied. Great polish selection. The lady who did my mani and pedi was very skilled at her job. Will be back.

3
★★★★★

What a wonderful experience. This is my second time at By Cindy. I came here yesterday with my friend and we were very satisfied. Great polish selection. The lady who did my mani and pedi was very skilled at her job. Will be back.

.

I usually go to Tarrytown nails, and thought since I work near 5th, I would try Cindys Day Spa. I made an appointment for Thursday afternoon for a manicure and pedicure. The facility was nice, and clean so I assumed they would also do good work. Even after I returned from it, I referred a friend there the next day telling her how nice it was. She went and had a manicure done by them. By Saturday my nails and toenails had started chipping, the girl that did my nails did the polish very thin, so not only was it chipping, it was starting to show through my nails. My friend's nails started chipping by Sunday! Maybe it is just me, but I do not want to pay $40 to have my polish last 2 days!!! I could have done it myself and used that money for cocktails!
So I called on Monday to say I loved the place, but am very disappointed, and told her what happened. The girl was very nice, said she was so sorry and for me to tell her a day that week that would work to come back in and she would re-do it for FREE, and even give me a parafin treatment. That would have been great, and the right thing to do as they are a new business and that is how you treat customers when you do a bad job. However, I got a phone call 2 hours before I was supposed to go back in for my re-do and they said sorry, but the owner, Cindy said she will not do it for free, that I had to pay for it. She said there is a 3 day period, so I should have come in on Monday. I told her that would have been fine if they would have told me that on Monday when I called, however the girl asked me what day was convenient for me, and I told her Thursday, so I could have fresh nails for the holiday weekend. I have to say that is one of the worst ways to handle business! You don't treat your customers like that!! Especially when you are a new business! I am appalled and I definitely will not be going there again, and I DO NOT recommend it to anyone. Yea, it is nice inside, but who wants to pay $40 for 2 days worth of polish, then be treated like that. You don't deliver bad work, then say you will redo not at no charge, then call the day of and say "Oh, now Cindy wants you to pay for it, and won't do it for free!" Bad, bad way to handle business.

0
★☆☆☆☆

I usually go to Tarrytown nails, and thought since I work near 5th, I would try Cindys Day Spa. I made an appointment for Thursday afternoon for a manicure and pedicure. The facility was nice, and clean so I assumed they would also do good work. Even after I returned from it, I referred a friend there the next day telling her how nice it was. She went and had a manicure done by them. By Saturday my nails and toenails had started chipping, the girl that did my nails did the polish very thin, so not only was it chipping, it was starting to show through my nails. My friend's nails started chipping by Sunday! Maybe it is just me, but I do not want to pay $40 to have my polish last 2 days!!! I could have done it myself and used that money for cocktails!
So I called on Monday to say I loved the place, but am very disappointed, and told her what happened. The girl was very nice, said she was so sorry and for me to tell her a day that week that would work to come back in and she would re-do it for FREE, and even give me a parafin treatment. That would have been great, and the right thing to do as they are a new business and that is how you treat customers when you do a bad job. However, I got a phone call 2 hours before I was supposed to go back in for my re-do and they said sorry, but the owner, Cindy said she will not do it for free, that I had to pay for it. She said there is a 3 day period, so I should have come in on Monday. I told her that would have been fine if they would have told me that on Monday when I called, however the girl asked me what day was convenient for me, and I told her Thursday, so I could have fresh nails for the holiday weekend. I have to say that is one of the worst ways to handle business! You don't treat your customers like that!! Especially when you are a new business! I am appalled and I definitely will not be going there again, and I DO NOT recommend it to anyone. Yea, it is nice inside, but who wants to pay $40 for 2 days worth of polish, then be treated like that. You don't deliver bad work, then say you will redo not at no charge, then call the day of and say "Oh, now Cindy wants you to pay for it, and won't do it for free!" Bad, bad way to handle business.

Pros: Clean

Cons: Polish chips in 2 days, the customer service, bad business

.

Wow, I was so impress with this place ... so thought I should write something about it. The place was so nice and upscale! The customer service was great, I walked away with a great pedi/mani. I'm very picky, so I will be back here regularly.

5
★★★★★

Wow, I was so impress with this place ... so thought I should write something about it. The place was so nice and upscale! The customer service was great, I walked away with a great pedi/mani. I'm very picky, so I will be back here regularly.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

A great place to go! It's upsale and the services are wonderful. Easy and free parking! I will be back!

2
★★★★★

A great place to go! It's upsale and the services are wonderful. Easy and free parking! I will be back!

Pros: upsale, 1st class service, free snacks/wine/lunch,

.

I went to get my nails done for my wedding. I haven't had solar nails in years and I wanted my nails to look nice for pictures. They did an excellent job! I hate the way solar nails look when they are really thick and fake looking they did such a good job and they really do look natural! I would definitely recommend them and plan on going back for a pedicure.

2
★★★★★

I went to get my nails done for my wedding. I haven't had solar nails in years and I wanted my nails to look nice for pictures. They did an excellent job! I hate the way solar nails look when they are really thick and fake looking they did such a good job and they really do look natural! I would definitely recommend them and plan on going back for a pedicure.

Pros: Great solar nails and free parking!

Cons: None

.

By Cindy Day Spa has the best Mani/Pedi's. I've been looking for a good place to treat myself and By Cindy Day Spa is just the spot! Reasonable prices and a great mani/pedi. I highly recommend it!

2
★★★★☆

By Cindy Day Spa has the best Mani/Pedi's. I've been looking for a good place to treat myself and By Cindy Day Spa is just the spot! Reasonable prices and a great mani/pedi. I highly recommend it!

.

Mary took care of my pedicure and she was fantastic. I would highly recommend her! All of the technicians speak fluent English which was really nice. The spa itself is absolutely beautiful (check out the bathroom!). I will definitly be back.

2
★★★★★

Mary took care of my pedicure and she was fantastic. I would highly recommend her! All of the technicians speak fluent English which was really nice. The spa itself is absolutely beautiful (check out the bathroom!). I will definitly be back.

Pros: Atmosphere is so luxurious & relaxing and parking was easy

Cons: Can't think of any

.

It's so nice to have a GREAT nail salon downtown! It is absolutely beautiful inside with wood, stone, and even a waterfall! The staff is sweet and takes great care of you. I got a pedicure and the gal who did it did a great job. I left with pretty toes and feeling relaxed.

2
★★★★★

It's so nice to have a GREAT nail salon downtown! It is absolutely beautiful inside with wood, stone, and even a waterfall! The staff is sweet and takes great care of you. I got a pedicure and the gal who did it did a great job. I left with pretty toes and feeling relaxed.

Pros: Beautiful, Clean Location & Great Staff & FREE GarageParking

 

Wait, you're the expert.

If you've been to or used By Cindy Day Spa, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review