James Motor Company

★★★★☆
Sales Mon-Fri: 9:00am - 6:00pm Sat: 9:00am - 5:00pm Sun: Closed Service Mon-Fri: 7:30am - 6:00pm Sat: 9:00am - 3:00pm Sun: Closed Parts Mon-Fri: 7:30am - 6:00pm Sat: 9:00am - 3:00pm Sun: Closed
  • 2440 Richmond Road

    Lexington, KY 40502

    Map & Directions
  • 859-268-1150

About James Motor Company

Categories
  • Auto Dealers
  • Used Car Dealers
  • Auto Parts & Accessories
  • Automotive Repair
  • Car Financing
3.6667 3
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Worst Car Buying Experience Ever!!! I can't believe this place has ever gotten a positive review, EVER! In 25 years of purchasing vehicles, James Motor Company doesn't even rank on the charts for how poorly they operate. I would have given them all "zeros" but unfortunately "one star" is as low as you can go. When you inform the sales person (David Dunn) over the phone you will be traveling over 100 miles (a 2 hour drive) to look at a car and that you are only interested in a PRISTINE vehicle, "NO DOOR DINGS, NO SCRATCHES, NO DENTS, AN IMMACULATE INTERIOR", and that we are only interested in Certified Pre Owned because they are "expected" to have Newer Tires and Brakes and Fully Maintained etc., you expect that. David supposedly took the time to visually inspect the vehicle himself, stating there aren't any Dings, Dents, or Scratches, it looks perfect/almost brand new, and there is plenty of tread on the tires and brakes, its CPO! We Trusted David's assessment of the vehicle and haggled over the price, a few days later we decided we were going to take the drive to Lexington to purchase the vehicle. We called the dealership and David, stating our intensions. This is when the NIGHTMARE began. It took us over 4 hours to figure out an acceptable financing option that James Motor Co would consider. The Dealership was UNWILLING to work with us and the Delta Airlines Credit Union, the Credit Union we have been a member of for almost 20 years.... We were Pre Approved and DACU was Willing to send us to the dealer with a Certified Check in hand. James Motor Co stated they wouldn't accept a certified check from them or anyone else! We tried suggesting idea after idea to make the deal work, all with rejection. They finally said they wouldn't sign any contract with DACU as the lien holder, that the car needed to be purchased with Cash, or it needed to be financed thru one of their banks/lending institutions or Mercedes Benz (for those of you that don't know, lenders give kick backs to dealers if they can get someone to finance through them). After being insanely difficult for several hours (DACU even warned us, stating that James Motor Co practices were suspect, that they never experienced the difficulties we were having), we went against our better judgment and just decided to finance the vehicle through Mercedes Benz (to get the deal done and the following day we would transfer the loan to our Credit Union). My wife filled out all the appropriate paperwork and as expected we were approved. Off to the dealer we went, over 100 miles and 2 hours later we arrived at James Motor Co. We saw the vehicle off to the side and approached it. Within 10 seconds I noticed the Door Ding!!!! Are you kidding me!!! Within the next 2 minutes I noticed the 20 plus scratches all over the vehicle. Some minor, just in the clear coat (who knows if they would buff out or not?) and some more significant, into the paint (definitely wont buff out). Whaaattt!! Then I inspected the tires, CPO..... yeah CPO. The tires were at the Mercedes Benz CPO Tread Wear Limit. I couldn't believe it they looked so warn. I actually asked a maintenance tech come out and measure the tread depth. One tire was under the limit, Two were at the limit, and the last tire was just over the limit. After I expressed my utter disappointment/disgust with David's assessment of the vehicle, he convinced us to take the vehicle for a drive. I turned the ignition on and noticed the vehicle didn't have the 24,500 miles as advertised but 27,000 miles (2,500 more miles)!!! To say the least, we DID NOT buy this vehicle from James Motor Co and seriously contemplated purchasing a Mercedes Benz at all from the treatment we received. After returning home from our 2 hour drive and wasting the entire day, we continued our vehicle search. We did find a respectable, honest, extremely easy to work with dealer (accepting our Cert Check), that had the Pristine Mer Benz we wanted.

1
★☆☆☆☆

Worst Car Buying Experience Ever!!! I can't believe this place has ever gotten a positive review, EVER! In 25 years of purchasing vehicles, James Motor Company doesn't even rank on the charts for how poorly they operate. I would have given them all "zeros" but unfortunately "one star" is as low as you can go. When you inform the sales person (David Dunn) over the phone you will be traveling over 100 miles (a 2 hour drive) to look at a car and that you are only interested in a PRISTINE vehicle, "NO DOOR DINGS, NO SCRATCHES, NO DENTS, AN IMMACULATE INTERIOR", and that we are only interested in Certified Pre Owned because they are "expected" to have Newer Tires and Brakes and Fully Maintained etc., you expect that. David supposedly took the time to visually inspect the vehicle himself, stating there aren't any Dings, Dents, or Scratches, it looks perfect/almost brand new, and there is plenty of tread on the tires and brakes, its CPO! We Trusted David's assessment of the vehicle and haggled over the price, a few days later we decided we were going to take the drive to Lexington to purchase the vehicle. We called the dealership and David, stating our intensions. This is when the NIGHTMARE began. It took us over 4 hours to figure out an acceptable financing option that James Motor Co would consider. The Dealership was UNWILLING to work with us and the Delta Airlines Credit Union, the Credit Union we have been a member of for almost 20 years.... We were Pre Approved and DACU was Willing to send us to the dealer with a Certified Check in hand. James Motor Co stated they wouldn't accept a certified check from them or anyone else! We tried suggesting idea after idea to make the deal work, all with rejection. They finally said they wouldn't sign any contract with DACU as the lien holder, that the car needed to be purchased with Cash, or it needed to be financed thru one of their banks/lending institutions or Mercedes Benz (for those of you that don't know, lenders give kick backs to dealers if they can get someone to finance through them). After being insanely difficult for several hours (DACU even warned us, stating that James Motor Co practices were suspect, that they never experienced the difficulties we were having), we went against our better judgment and just decided to finance the vehicle through Mercedes Benz (to get the deal done and the following day we would transfer the loan to our Credit Union). My wife filled out all the appropriate paperwork and as expected we were approved. Off to the dealer we went, over 100 miles and 2 hours later we arrived at James Motor Co. We saw the vehicle off to the side and approached it. Within 10 seconds I noticed the Door Ding!!!! Are you kidding me!!! Within the next 2 minutes I noticed the 20 plus scratches all over the vehicle. Some minor, just in the clear coat (who knows if they would buff out or not?) and some more significant, into the paint (definitely wont buff out). Whaaattt!! Then I inspected the tires, CPO..... yeah CPO. The tires were at the Mercedes Benz CPO Tread Wear Limit. I couldn't believe it they looked so warn. I actually asked a maintenance tech come out and measure the tread depth. One tire was under the limit, Two were at the limit, and the last tire was just over the limit. After I expressed my utter disappointment/disgust with David's assessment of the vehicle, he convinced us to take the vehicle for a drive. I turned the ignition on and noticed the vehicle didn't have the 24,500 miles as advertised but 27,000 miles (2,500 more miles)!!! To say the least, we DID NOT buy this vehicle from James Motor Co and seriously contemplated purchasing a Mercedes Benz at all from the treatment we received. After returning home from our 2 hour drive and wasting the entire day, we continued our vehicle search. We did find a respectable, honest, extremely easy to work with dealer (accepting our Cert Check), that had the Pristine Mer Benz we wanted.

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I stopped in to look at a Mercedes and worked with John Frederick. I was impressed by his professionalism and knowledge of the vehicles. I will definitely recommend to my friends and family.

5
★★★★★

I stopped in to look at a Mercedes and worked with John Frederick. I was impressed by his professionalism and knowledge of the vehicles. I will definitely recommend to my friends and family.

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I came in to look at several Mercedes. My salesman was John Frederick. He did a super job and answered every question that I had in a very professional manner. I would recommend this dealership to anyone who is looking for a new or used Mercedes.

5
★★★★★

I came in to look at several Mercedes. My salesman was John Frederick. He did a super job and answered every question that I had in a very professional manner. I would recommend this dealership to anyone who is looking for a new or used Mercedes.

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Message from James Motor Company

At James Motor Company we are committed to doing whatever it takes to make your driving experience an unforgettable one. Our passionate team of Mercedes-Benz professionals has all contributed to keeping us in business for over 50 years. From the minute you enter our showroom or log onto our website, you will see the difference we can make in the ownership of your Mercedes-Benz.

More about James Motor Company

New, Pre-Owned, Certified Pre-Owned, Hybrid & Manufacturer Certified Mercedes-Benz Vehicles. Service Center, Parts & Accessories, Detailing

 

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