Kickback Jack's

★★★★☆
35.7242 -78.6526
Map and Directions to Kickback Jack's

919-803-5068

1405 Garner Station Boulevard

Raleigh, NC

27603

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About Kickback Jack's

Hours
Monday: 11:00 AM - 02:00 AM
Tuesday: 11:00 AM - 02:00 AM
Wednesday: 11:00 AM - 02:00 AM
Thursday: 11:00 AM - 02:00 AM
Friday: 11:00 AM - 02:00 AM
Saturday: 11:00 AM - 02:00 AM
Sunday: 11:00 AM - 01:00 AM
3.5 6
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Reviews 1 - 6 of 6.
.

First of all, the food is good. For the most part, the experience is what you would expect from this type place.

The big problem with this place is some of the servers. Well, I am speaking of one server in particular, Kathleen S. Maybe she was having a bad night, but it wasn't because of anyone at our table. Unfortunately, she took it out on us. She got our order wrong, then claimed we ordered incorrectly. One member of our party didn't get her food when everyone else's did because the waitress didn't put that item in with the rest.

Anytime we asked for anything (more napkins, an extra fork, small plate) the waitress would roll her eyes as she was walking away. Half of those times, we had to remind her to bring the item we had asked for. Three of us ordered ribs, so we asked for more napkins. When the napkins finally showed up, there were two napkins. So, we asked for more... another eye roll.

Can you take the salad plate? Another eye roll.

When we each paid for our bill, one person paid with cash. Kathleen S. didn't return his cash when she brought everyone else's credit cards and receipts back. After 15 minutes, he very nicely asked for his change. She acted as if it was a complete mistake, and she would never keep his money on purpose. He was very polite to her, but put his change in his pocket when she brought it back. When she saw him do this, she stormed off. She returned only a minute later, told him he owed her 15 cents on the bill (she had rounded it down, but now wanted the 15 cents). She asked for a dollar from him, so she could bring him change. When he produced a quarter from his pocket, she wouldn't accept it. She, again, asked for a dollar. He handed her a dollar, she took it and returned to the table with 85 cents change in nickels and pennies.

I would have been furious, but he very casually walked to the kitchen area to ask for a manager. Kathleen S. walked up behind him and told him the manager was outside on the patio. He explained to the manager what Kathleen S. (I won't give you his name. My friend said he was nice.), and the manager seem sympathetic and apologized. I was a bit surprised he didn't offer a discount or a free dessert or anything like that. That makes me think that manager probably didn't really care very much, and is probably buddies with Kathleen S.

Again, good food. But, stay away from Kathleen S., and I have serious questions about management. My friend is really nice, so I expect him to return (but stay away from her). My family and I, however, will NOT be back there.

2
★★☆☆☆

First of all, the food is good. For the most part, the experience is what you would expect from this type place.

The big problem with this place is some of the servers. Well, I am speaking of one server in particular, Kathleen S. Maybe she was having a bad night, but it wasn't because of anyone at our table. Unfortunately, she took it out on us. She got our order wrong, then claimed we ordered incorrectly. One member of our party didn't get her food when everyone else's did because the waitress didn't put that item in with the rest.

Anytime we asked for anything (more napkins, an extra fork, small plate) the waitress would roll her eyes as she was walking away. Half of those times, we had to remind her to bring the item we had asked for. Three of us ordered ribs, so we asked for more napkins. When the napkins finally showed up, there were two napkins. So, we asked for more... another eye roll.

Can you take the salad plate? Another eye roll.

When we each paid for our bill, one person paid with cash. Kathleen S. didn't return his cash when she brought everyone else's credit cards and receipts back. After 15 minutes, he very nicely asked for his change. She acted as if it was a complete mistake, and she would never keep his money on purpose. He was very polite to her, but put his change in his pocket when she brought it back. When she saw him do this, she stormed off. She returned only a minute later, told him he owed her 15 cents on the bill (she had rounded it down, but now wanted the 15 cents). She asked for a dollar from him, so she could bring him change. When he produced a quarter from his pocket, she wouldn't accept it. She, again, asked for a dollar. He handed her a dollar, she took it and returned to the table with 85 cents change in nickels and pennies.

I would have been furious, but he very casually walked to the kitchen area to ask for a manager. Kathleen S. walked up behind him and told him the manager was outside on the patio. He explained to the manager what Kathleen S. (I won't give you his name. My friend said he was nice.), and the manager seem sympathetic and apologized. I was a bit surprised he didn't offer a discount or a free dessert or anything like that. That makes me think that manager probably didn't really care very much, and is probably buddies with Kathleen S.

Again, good food. But, stay away from Kathleen S., and I have serious questions about management. My friend is really nice, so I expect him to return (but stay away from her). My family and I, however, will NOT be back there.

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.

I love the grilled buffalo wings and fries (which is what I order everytime I go). I have never had any problem with my food nor has anyone in my party and we have been to KJ a lot. We have also never had a problem with service. I would suggest trying it out. There aren't a lot of food choices (nothing out of the ordinary), but what they do offer is good.

5
★★★★★

I love the grilled buffalo wings and fries (which is what I order everytime I go). I have never had any problem with my food nor has anyone in my party and we have been to KJ a lot. We have also never had a problem with service. I would suggest trying it out. There aren't a lot of food choices (nothing out of the ordinary), but what they do offer is good.

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First time customer. Went there with my girlfriend who knew the restaurant well. The staff was really excellent. Service was great and food was perfectly cooked. Everything was taken care of and servers were excellent Will sure return again.

5
★★★★★

First time customer. Went there with my girlfriend who knew the restaurant well. The staff was really excellent. Service was great and food was perfectly cooked. Everything was taken care of and servers were excellent Will sure return again.

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VERY GOOD FOOD. anything you want off the menu is good and will not disappoint. great place to watch any game, and kid friendly. Serving staff are EXTREMELY polite and do very well even when the place is packed. wait time to be seated is sometimes extensive but well worth the wait. one of the better places to eat in the triangle.

5
★★★★★

VERY GOOD FOOD. anything you want off the menu is good and will not disappoint. great place to watch any game, and kid friendly. Serving staff are EXTREMELY polite and do very well even when the place is packed. wait time to be seated is sometimes extensive but well worth the wait. one of the better places to eat in the triangle.

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The server was not appropriate. She was speaking to the table next to us in a rude manner in front of my six year old son.

1
★☆☆☆☆

The server was not appropriate. She was speaking to the table next to us in a rude manner in front of my six year old son.

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0 out of 2 people found this review helpful.

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My guys LOVE this place! They say it has the best "chicken fingers" of any place around.
The portions are generous and the food is very good.
I would have listed this as "American" or "Sports Bar", but the form wouldn't allow it.
The service has been Very Good to Good, depending on which visit--not entirely consistent.
The burgers are good and I was NOT disappointed in the salmon. Definitely worth a try.
(The waitresses neckline is cut a little too low for my taste as a Mom, but I suppose it depends on what you're looking for.)

3
★★★☆☆

My guys LOVE this place! They say it has the best "chicken fingers" of any place around.
The portions are generous and the food is very good.
I would have listed this as "American" or "Sports Bar", but the form wouldn't allow it.
The service has been Very Good to Good, depending on which visit--not entirely consistent.
The burgers are good and I was NOT disappointed in the salmon. Definitely worth a try.
(The waitresses neckline is cut a little too low for my taste as a Mom, but I suppose it depends on what you're looking for.)

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1 out of 2 people found this review helpful.

More about Kickback Jack's

Whether you’re a foodie, beer aficionado, sports junkie, or all of the above, you’ll find something to love about Kickback Jack’s. Visit any of our sports bar locations for made-from-scratch menu items — everything from fresh salads to award-winning wings to savory burgers and more. Accompany your meal with any of the refreshing draft beers or signature cocktails from our bar, or grab a brew to enjoy while you watch the big game.