Frank and Sandy's Family Auto Repair
About Frank and Sandy's Family Auto Repair
- Categories
- Details
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- Acura
- Audi
- BMW
- Buick
- Cadillac
- Chevrolet
- Chrysler-Plymouth
- Dodge
- Ford
- GMC
- Honda
- Hummer
- Hyundai
- Infiniti
- Isuzu
- Jaguar
- Jeep
- Kia
- Land Rover / Range Rover
- Lexus
- Lincoln-Mercury
- Mazda
- Mercedes-Benz
- Mitsubishi
- Nissan
- Pontiac
- Porsche
- Saab
- Saturn
- Subaru
- Toyota
- Volkswagen
- Volvo
- Muffler Repair
- Transmission Repair
- Engine Repair
- Clutch Repair
- Radiator Repair
- Brake Repair
- Oil Changes
- Auto Diagnostics
- Tune Ups
Automotive
Insider Pages Reviews for Frank and Sandy's Family Auto Repair
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Insider Guru
| Rank: 915
Frank and Sandy are absolutely wonderful! I was a little nervous about going to a new car place for my BMW, but all of those worries quickly went away. Everyone I have met at Frank and Sandy's are always very cheerful and very knowledgeable. Before touching my car they explained exactly what they were going to do. They are very honest and straight forward which makes me trust them completely.
April 21, 2010Was this review helpful to you?
Latest reviews from Citysearch.
Frank & Sandy's has the best service i have ever experienced in an auto repair shop. i always feel 100% at home and 100% informed, (entertained!) and taken care of whenever i take my car in for service. they take the time to get to know their customers, and go above and beyond every time. my car is 16 years old, american-made, has close to 200,000 miles on it, and still purrs like a kitten:)
Pros: fast, honest, friendly!
Cons: they cannot be replicated!
I moved to Austin maybe a year and half ago, bringing with me myriad problems contained in an aging Toyota Corolla wrapping. I had been to about two other shops hoping to have simple work done and been disappointed (initial work done was on brakes). There was something wrong and the squeaky-squeaky grinding sound continued despite the other places I had been to. I came to Frank and Sandy's and they immediately greeted me with a warmth unseen in any repair shop I had been to prior. After checking it out, they advised me what to do, and really, my trust had been shot by those other places, but I told them to go ahead. Haven't had problems with brakes since! They feel great and my fear of dying due to a sudden brake failure has been alleviated!
Next, and more importantly, I have had a nagging problem for YEARS regarding my car not consistently starting. Again, many shops had attempted to diagnose this issue and fix it only to lie to my face and tell me it would never arise again. On the other hand, Sandy always made sure to ask me to call back if problems arise. During the work though, she always kept me in the loop about what was going on and ended up having to go through a million (realistically maybe 5? more?) starters, comparing, installing, uninstalling.
To conclude, I wanted to apologize to Frank and Sandy for having to deal with this problem that other shops and friends of mine have just given up on. Thank you guys!!! Also, I recommend this place to ANYONE who wants to get their car worked on and meet some good, wholesome people. They have single-handedly won my trust with their honesty and great work, despite the fact that I came in with a bad attitude about the whole thing.
Pros: Great service, Fantastic Work, Honest
Cons: Not a thing
