Frank And Sandy's Family Auto Repair

★★★★★
The Friendliest Auto Repair Shop in Austin!
  • 12406 Technology Blvd

    Austin, TX 78727

    Map & Directions
  • 512-401-2525

Automotive

Automotive
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This company was so helpful. We were nervous going in and very pleased when we left. They are so honest and so helpful about everything pertaining to cars. They did a complete check of the car after the service was completed to make

3
★★★★★

This company was so helpful. We were nervous going in and very pleased when we left. They are so honest and so helpful about everything pertaining to cars. They did a complete check of the car after the service was completed to make

.

I have had some disappointing auto services experiences and was pleasantly surprised and very happy with F&S Auto Service.
Ken

3
★★★★★

I have had some disappointing auto services experiences and was pleasantly surprised and very happy with F&S Auto Service.
Ken

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I was a little surprised when I walked in there as instructed bymy my wife and her "Grouponing" to get an oil change. I was told it was by appointment only. IM sure it was in the fine print that my wife NEVER reads. SO I set up an

3
★★★★★

I was a little surprised when I walked in there as instructed bymy my wife and her "Grouponing" to get an oil change. I was told it was by appointment only. IM sure it was in the fine print that my wife NEVER reads. SO I set up an

.

I've been to many auto shops locally in the Austin Round Rock area, and none of them have had exceptional service and great workmanship. Before going to Frank & Sandy's, I was always shopping around for cheap auto shops, but everytime I

3
★★★★★

I've been to many auto shops locally in the Austin Round Rock area, and none of them have had exceptional service and great workmanship. Before going to Frank & Sandy's, I was always shopping around for cheap auto shops, but everytime I

.

After living in Austin for over 5 years, and mulitple shops later...I found Frank and Sandy's through one of the sales reps. I have been completely burned by other shops in the area, and was hesitant to try yet another one I knew nothing

3
★★★★★

After living in Austin for over 5 years, and mulitple shops later...I found Frank and Sandy's through one of the sales reps. I have been completely burned by other shops in the area, and was hesitant to try yet another one I knew nothing

.

Frank & Sandy's Family Auto Repair has superior service!\r
My experience was great, they immediately started working on my car, I was offered delicious coffee and the staff was awesome and friendly!\r
I have a fairly new car so It's nice

3
★★★★★

Frank & Sandy's Family Auto Repair has superior service!\r
My experience was great, they immediately started working on my car, I was offered delicious coffee and the staff was awesome and friendly!\r
I have a fairly new car so It's nice

.

Frank and Sandy are absolutely wonderful! I was a little nervous about going to a new car place for my BMW, but all of those worries quickly went away. Everyone I have met at Frank and Sandy's are always very cheerful and very knowledgeable. Before touching my car they explained exactly what they were going to do. They are very honest and straight forward which makes me trust them completely.

5
★★★★★

Frank and Sandy are absolutely wonderful! I was a little nervous about going to a new car place for my BMW, but all of those worries quickly went away. Everyone I have met at Frank and Sandy's are always very cheerful and very knowledgeable. Before touching my car they explained exactly what they were going to do. They are very honest and straight forward which makes me trust them completely.

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Frank & Sandy's has the best service i have ever experienced in an auto repair shop. i always feel 100% at home and 100% informed, (entertained!) and taken care of whenever i take my car in for service. they take the time to get to know their customers, and go above and beyond every time. my car is 16 years old, american-made, has close to 200,000 miles on it, and still purrs like a kitten:)

2
★★★★★

Frank & Sandy's has the best service i have ever experienced in an auto repair shop. i always feel 100% at home and 100% informed, (entertained!) and taken care of whenever i take my car in for service. they take the time to get to know their customers, and go above and beyond every time. my car is 16 years old, american-made, has close to 200,000 miles on it, and still purrs like a kitten:)

Pros: fast, honest, friendly!

Cons: they cannot be replicated!

.

I moved to Austin maybe a year and half ago, bringing with me myriad problems contained in an aging Toyota Corolla wrapping. I had been to about two other shops hoping to have simple work done and been disappointed (initial work done was on brakes). There was something wrong and the squeaky-squeaky grinding sound continued despite the other places I had been to. I came to Frank and Sandy's and they immediately greeted me with a warmth unseen in any repair shop I had been to prior. After checking it out, they advised me what to do, and really, my trust had been shot by those other places, but I told them to go ahead. Haven't had problems with brakes since! They feel great and my fear of dying due to a sudden brake failure has been alleviated!

Next, and more importantly, I have had a nagging problem for YEARS regarding my car not consistently starting. Again, many shops had attempted to diagnose this issue and fix it only to lie to my face and tell me it would never arise again. On the other hand, Sandy always made sure to ask me to call back if problems arise. During the work though, she always kept me in the loop about what was going on and ended up having to go through a million (realistically maybe 5? more?) starters, comparing, installing, uninstalling.

To conclude, I wanted to apologize to Frank and Sandy for having to deal with this problem that other shops and friends of mine have just given up on. Thank you guys!!! Also, I recommend this place to ANYONE who wants to get their car worked on and meet some good, wholesome people. They have single-handedly won my trust with their honesty and great work, despite the fact that I came in with a bad attitude about the whole thing.

2
★★★★★

I moved to Austin maybe a year and half ago, bringing with me myriad problems contained in an aging Toyota Corolla wrapping. I had been to about two other shops hoping to have simple work done and been disappointed (initial work done was on brakes). There was something wrong and the squeaky-squeaky grinding sound continued despite the other places I had been to. I came to Frank and Sandy's and they immediately greeted me with a warmth unseen in any repair shop I had been to prior. After checking it out, they advised me what to do, and really, my trust had been shot by those other places, but I told them to go ahead. Haven't had problems with brakes since! They feel great and my fear of dying due to a sudden brake failure has been alleviated!

Next, and more importantly, I have had a nagging problem for YEARS regarding my car not consistently starting. Again, many shops had attempted to diagnose this issue and fix it only to lie to my face and tell me it would never arise again. On the other hand, Sandy always made sure to ask me to call back if problems arise. During the work though, she always kept me in the loop about what was going on and ended up having to go through a million (realistically maybe 5? more?) starters, comparing, installing, uninstalling.

To conclude, I wanted to apologize to Frank and Sandy for having to deal with this problem that other shops and friends of mine have just given up on. Thank you guys!!! Also, I recommend this place to ANYONE who wants to get their car worked on and meet some good, wholesome people. They have single-handedly won my trust with their honesty and great work, despite the fact that I came in with a bad attitude about the whole thing.

Pros: Great service, Fantastic Work, Honest

Cons: Not a thing

 

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