Furniture Row Center

★★★★☆
Furniture Row Real Furniture. Real Value. Find a location now!
  • 3540 Commercial St SE

    Salem, OR 97302-3830

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3797 Al Highway 169 Opelika, AL

3.5 6
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new in town.we know a good deal and very good salesperson who are very helpful. Just made us feel comfortable. Excellent prices and decent quality. Go furniture row!

5
★★★★★

new in town.we know a good deal and very good salesperson who are very helpful. Just made us feel comfortable. Excellent prices and decent quality. Go furniture row!

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We we're in the market for a fairly inexpensive living room set and decided to try this place. We were promptly greeted by what seemed to be a helpful salesman who led us to a set that was pretty much what we were looking for. The only thing I was hesitant about was the stitching that connected the cushions to the back of the couch. It looked as if it would rip easily with strain. We have two large dogs who like to look out the window and will often stand on the couch to do so. I brought this concern up to the salesman who quickly replyed "Naw, that shouldn't happen but if it does just let us know and we'll have it repaired." So we purchased the set with faith in what we were told. We only had the furniture for a couple months before our ottoman's core support colapsed. We were able to get it replaced, but not without having to wait numerous weeks. When we were told it had finally arrived we went to pick it up only to find out that it actually hadn't arrived. They offered us a $20 compensation since we live out of town. When we did finally get our replacement ottoman it proceeded to have the same problem as the first. On top of this, the couch we had concerns about did start ripping and badly. When we notified they, they ordered a repairman out to fix it but when he arrived he claimed that it wasn't something he was going to be able to fix and he took a picture of it and said he'd forward it to the store and have management decide what was going to be done. Only after I called THEM a few weeks later did I find out that they are considering the damage as owner abuse and are refusing to correct the situation at all. They even had the nerve to imply that the situation with the ottoman is a result of the same treatment. They were unwilling at all to believe my side of the story as to what we were told by the salesman before we purchased the furniture. Yeah you get what you pay for but this place should have a smidge of customer service and own up to the misinformation that we were given at the time of the sale. Afterall, if we had been told that their warrenty would not cover the damage if it was cause by our dogs, we would have looked for another sofa with a different stye. I will never buy anything from this place again! It's been nothing but problems.

1
★☆☆☆☆

We we're in the market for a fairly inexpensive living room set and decided to try this place. We were promptly greeted by what seemed to be a helpful salesman who led us to a set that was pretty much what we were looking for. The only thing I was hesitant about was the stitching that connected the cushions to the back of the couch. It looked as if it would rip easily with strain. We have two large dogs who like to look out the window and will often stand on the couch to do so. I brought this concern up to the salesman who quickly replyed "Naw, that shouldn't happen but if it does just let us know and we'll have it repaired." So we purchased the set with faith in what we were told. We only had the furniture for a couple months before our ottoman's core support colapsed. We were able to get it replaced, but not without having to wait numerous weeks. When we were told it had finally arrived we went to pick it up only to find out that it actually hadn't arrived. They offered us a $20 compensation since we live out of town. When we did finally get our replacement ottoman it proceeded to have the same problem as the first. On top of this, the couch we had concerns about did start ripping and badly. When we notified they, they ordered a repairman out to fix it but when he arrived he claimed that it wasn't something he was going to be able to fix and he took a picture of it and said he'd forward it to the store and have management decide what was going to be done. Only after I called THEM a few weeks later did I find out that they are considering the damage as owner abuse and are refusing to correct the situation at all. They even had the nerve to imply that the situation with the ottoman is a result of the same treatment. They were unwilling at all to believe my side of the story as to what we were told by the salesman before we purchased the furniture. Yeah you get what you pay for but this place should have a smidge of customer service and own up to the misinformation that we were given at the time of the sale. Afterall, if we had been told that their warrenty would not cover the damage if it was cause by our dogs, we would have looked for another sofa with a different stye. I will never buy anything from this place again! It's been nothing but problems.

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Their staff is friendly and helpful...they have to be... they're on commission! Just kidding. They are not pushy at all. They greet you at the door, point you in the right direction and then leave you alone. We have purchased several items there. They have good sales and financing options.

4
★★★★☆

Their staff is friendly and helpful...they have to be... they're on commission! Just kidding. They are not pushy at all. They greet you at the door, point you in the right direction and then leave you alone. We have purchased several items there. They have good sales and financing options.

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Other stores are always having "going out of business' sales, etc. This store's normal prices are cut-rate bargains for moderate quality. This is not a 'high end' furniture store, but certainly adequate for most typical household furnishings, especially beds, loft beds and bookshelves.

4
★★★★☆

Other stores are always having "going out of business' sales, etc. This store's normal prices are cut-rate bargains for moderate quality. This is not a 'high end' furniture store, but certainly adequate for most typical household furnishings, especially beds, loft beds and bookshelves.

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We've shopped here several times and the experience seems to vary by who the salesperson is. The stools we bought are nice but took 3 times as long as promised. The store compensated us a little which was nice, but we had to call constantly to make sure they kept getting re-ordered.

4
★★★★☆

We've shopped here several times and the experience seems to vary by who the salesperson is. The stools we bought are nice but took 3 times as long as promised. The store compensated us a little which was nice, but we had to call constantly to make sure they kept getting re-ordered.

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When I purchased my home I bought all of my furniture from furniture row. The prices were good and the furniture selection was great. After having the furniture for just a little while I noticed that the quality was not very good. The cushions easily sagged and lost their shape. I also know others who have had problems with the furniture purchased there. However it was very affordable and you probably get what you pay for.

3
★★★☆☆

When I purchased my home I bought all of my furniture from furniture row. The prices were good and the furniture selection was great. After having the furniture for just a little while I noticed that the quality was not very good. The cushions easily sagged and lost their shape. I also know others who have had problems with the furniture purchased there. However it was very affordable and you probably get what you pay for.

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Message from Furniture Row Center

Furniture Row offers an unmatched selection of quality brands at unbeatable value. We carry a variety of brand names, all available at one convenient location. As one of America's fastest-growing furniture retailers, our focus is on providing a shopping experience that is tailored to your needs. We've taken great care to select the most popular styles made using the highest quality materials and group many of them together to make browsing and shopping much easier. Unlike most other furniture stores, our salespeople specialize in upholstery, wood furniture, or mattresses, making them product experts. Our everyday prices are better than most stores' sale prices, insuring a better value for you. With every Furniture Row® experience, you'll enjoy a terrific selection of furniture that is fashionable, practical, and built to last at a great price.. Leather & Upholstered Furniture,Dining and Accent Tables,Sofas and Sectionals,Recliners and Rockers,Shelving and Bookcases,Home Entertainment and Office Furniture,Lamps,Mirrors and Accessories,Dressers and Armoires,Bed Frames,Mattresses and Total Sleep Systems,Bedding and Pillows

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  • Furniture Row Real Furniture. Real Value. Find a location now!
 

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