You know, I have to say that before this trip the Crowne Plaza just struck me as a "generic" hotel. Like nameless Holiday Inns or Ramada??s I might have stayed in over the years, I expected good, but not outstanding service. I may be right about the brand in general, but wow, this Crowne Plaza is obviously under good management. And you know because of DETAILS.
The Crowne Plaza hotel Austin is a very nice hotel. It's location is great, it's only a few minutes from downtown. I ordered food from the bar menu, I ordered the chicken quesadilla and it was good. The staff was courteous and friendly. The hotel was very clean and updated. I will stay there again.
Attended a business meeting at this hotel and it was great! From the moment I arrived, after a day of traveling hell; I was greeted with a big smile from the bellman who kindly directed me to the front desk. In just a few minutes I was on my way to my room; which was clean and quiet. Just what I needed! Room service was hot and speedy delivery. Everyone I came in touch with could not have been nicer! I'm coming back to Austin in the summer for a wedding downtown and am definitely staying here!
My stay at the Crowne Plaza was on Sat. 7-7-07, let me begin by checking in, it took too long, they only had one person checking in people. It took about 30 minutes just to get our room key, and then after waiting for a receipt for about 10 minutes, I was asked to come back later for it because the printer was not working. I go to my room and my air conditioner did not work. The womens public restrooms were not clean, did not have toilet paper, when asked them to have it cleaned it took about 45 minutes. The rooms also smelled like a hospital. I also had some other famiy members who stayed in the hotel as well, and all had something wrong with their rooms, tv's and radio's were not working. My parents bathroom smelled like urine, and you could see mold in the tub. I would not recommend this hotel. It is overpriced for all the things that were wrong. Go to Hampton Inn down the road it is way better!!!!