Advisory TV & Radio Labs, LLC

★★★★☆
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  • 4145 39TH St

    Sunnyside, NY 11104

    Map & Directions
  • 718-301-1299

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Let me start by saying that the dismal reviews of this place are spot on. My particular experience involved bringing in a Bang & Olufsen Beogram turntable to have Advisory attach a new DIN interconnect cable to it, which I brought with

3
★★★★★

\r
Let me start by saying that the dismal reviews of this place are spot on. My particular experience involved bringing in a Bang & Olufsen Beogram turntable to have Advisory attach a new DIN interconnect cable to it, which I brought with

.

From beginning to end we were very pleased with the professional and courteous service. I was apprehensive calling Advisory after reading the comments posted here. I chose Advisory by commendation of Sony and their quote was quite competitive......unlike others we called. The repair man arrived within time allowed, he was very professional and knowledgeable.

2
★★★★★

From beginning to end we were very pleased with the professional and courteous service. I was apprehensive calling Advisory after reading the comments posted here. I chose Advisory by commendation of Sony and their quote was quite competitive......unlike others we called. The repair man arrived within time allowed, he was very professional and knowledgeable.

.

I just had an in-home repair of my Panasonic Plasma TV and it could not have gone any better. I called Panasonic on Monday and they found a time slot with Advisory that met my needs just three days later on Thursday. I was expecting them to come and look at the TV and take it away from me for a week or longer while they repaired it, but it was quite the contrary. When I called Panasonic with my problem (my TV was under warranty by the way), they listened to the problem, assessed it very well apparently, and sent Advisory the parts they thought would need to be replaced.

The technician, Alfonso, came at 5pm for my time slot that was to be between 5 and 7pm. He was very friendly and professional. He listened to me describe the problem for a minute or two and took a quick look at the TV and immediately he knew the problem. He figured it was one of the video boards, but replaced two of them just to be on the safe side. The problem seems to be resolved immediately after the repair. Alfonso then double checked the voltage from our outlet because he thought it may be fluctuating a bit too much and helped us to configure the settings on the TV to make it look even better.

I'm just so impressed by this service that I felt compelled to let others know. I should mention that part of the excellent service was due to Panasonic. Alfonso mentioned that other brands will not send parts ahead of time like Panasonic did. Otherwise, he would have had to come out and look at the TV and reschedule another appointment a few days later. A superb example of customer service all the way around.

2
★★★★★

I just had an in-home repair of my Panasonic Plasma TV and it could not have gone any better. I called Panasonic on Monday and they found a time slot with Advisory that met my needs just three days later on Thursday. I was expecting them to come and look at the TV and take it away from me for a week or longer while they repaired it, but it was quite the contrary. When I called Panasonic with my problem (my TV was under warranty by the way), they listened to the problem, assessed it very well apparently, and sent Advisory the parts they thought would need to be replaced.

The technician, Alfonso, came at 5pm for my time slot that was to be between 5 and 7pm. He was very friendly and professional. He listened to me describe the problem for a minute or two and took a quick look at the TV and immediately he knew the problem. He figured it was one of the video boards, but replaced two of them just to be on the safe side. The problem seems to be resolved immediately after the repair. Alfonso then double checked the voltage from our outlet because he thought it may be fluctuating a bit too much and helped us to configure the settings on the TV to make it look even better.

I'm just so impressed by this service that I felt compelled to let others know. I should mention that part of the excellent service was due to Panasonic. Alfonso mentioned that other brands will not send parts ahead of time like Panasonic did. Otherwise, he would have had to come out and look at the TV and reschedule another appointment a few days later. A superb example of customer service all the way around.

Pros: Speedy, Friendly, and Professional Service.

Cons: Not a single one.

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They took roughly 1.5 months to assess the problem with no calls or coorespondance.
took another 1.5 months to figure out that they did not have the correct parts in stock then jacked up the cost from $160 to $300.

I am an Electrical Engineer by trade, I know that the issue was only a blown capacitor in my DVD player. I did not have the correct equipment to replace it. If done properly this could have been done for less that $30. These guys look to replace the biggest part possible and hit you with lots of labor.

NOT RECOMMENDED!!! If you go there you are wasting your money and time.

0
★☆☆☆☆

They took roughly 1.5 months to assess the problem with no calls or coorespondance.
took another 1.5 months to figure out that they did not have the correct parts in stock then jacked up the cost from $160 to $300.

I am an Electrical Engineer by trade, I know that the issue was only a blown capacitor in my DVD player. I did not have the correct equipment to replace it. If done properly this could have been done for less that $30. These guys look to replace the biggest part possible and hit you with lots of labor.

NOT RECOMMENDED!!! If you go there you are wasting your money and time.

Cons: Expensive, Poor Communication, Too much time

.

I gave my DVD for a repair. The estimate for the repair was 10-15 days.
After one month, I called to ask - I was told that it would take another week.
Waited 2 weeks, called again, was asked for another week.
Waited 2 more weeks - told me that it can't be fixed, that they send it back to the store and will call me (as they never did in the last 2 months) when it's there.
After 2 week - I called. The DVD was already in the store (no one called me), I didn't get the money, and the service was very rude!

0
★☆☆☆☆

I gave my DVD for a repair. The estimate for the repair was 10-15 days.
After one month, I called to ask - I was told that it would take another week.
Waited 2 weeks, called again, was asked for another week.
Waited 2 more weeks - told me that it can't be fixed, that they send it back to the store and will call me (as they never did in the last 2 months) when it's there.
After 2 week - I called. The DVD was already in the store (no one called me), I didn't get the money, and the service was very rude!

 

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