Tigard Animal Hospital

★★★☆☆
  • 13599 SW Pacific Hwy C

    Portland, OR 97223

    Map & Directions
  • 503-644-3210

2.5 12
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I wish I would have researched this vet before.

We adopted a dog and after having him home for a little over a month noticed a few problems. I took him to the "recommended" vet. The tried to upsell EVERYTHING from their pet food, to flea medication, and had him on 3 different eye medications in a 2 month span. After the third one I asked why he was being switched again and I caught them in a lie. I honestly stopped taking my dog there because I think they were out for money rather than the best interest of my dog.

After reading what other people posted I completely agree and I can't believe how horrible they are treating animals. Who cares about money when you have a sick animal or an animal in need of care.

They staff is friendly, however if you are looking for the best value for your money and a respectable place to take your animal I would look else where.

1
★☆☆☆☆

I wish I would have researched this vet before.

We adopted a dog and after having him home for a little over a month noticed a few problems. I took him to the "recommended" vet. The tried to upsell EVERYTHING from their pet food, to flea medication, and had him on 3 different eye medications in a 2 month span. After the third one I asked why he was being switched again and I caught them in a lie. I honestly stopped taking my dog there because I think they were out for money rather than the best interest of my dog.

After reading what other people posted I completely agree and I can't believe how horrible they are treating animals. Who cares about money when you have a sick animal or an animal in need of care.

They staff is friendly, however if you are looking for the best value for your money and a respectable place to take your animal I would look else where.

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Main issues I've encountered: Being charged more than quoted. Being charged for things I didn't approve of. They also push their products A LOT! If you get a coupon from Humane Society expect to pay additional for pain meds & a flea treatment (even if your pet doesn't have fleas) & extra if your dog is bigger than about 50lbs.

The camels back broke the other day...my dog has really bad allergies and I've tried countless things over the past 3 years with little resolve. Dr. Genova claims his specialty is allergies and I took him in 4 diff times just to try to resolve his allergies & it was always the same thing "change his food." Dr G saw him a month ago and said, "oh you should have brought him to see me, I love treating allergies." (Where were you the last 4 visits?) Just in the last month, I've spent $500 on him (which I really can't afford) and thousands in the past 3 years that I've had him. I called to see if Dr. Genova could prescribe him a stronger anti-itch med then Benadryl, just until his new allergy shot kicked in. The response to me via a phone message was that they would prescibe me the med, but that this is the last time! (This is the 2nd time in 3 yrs). She proceeded to tell me that my dog is miserable and that I'm A BAD OWNER AND THAT IF I'M NOT WILLING TO SPEND MORE MONEY THEN MAYBE I SHOULD RE-HOME HIM. (Needless to say I was pissed since I Love my dog to death, never said anything about not wanting to pay more, and have done everything I can!)

P.S. It must be nice to live on the salary of a Veterinarian...

1
★☆☆☆☆

Main issues I've encountered: Being charged more than quoted. Being charged for things I didn't approve of. They also push their products A LOT! If you get a coupon from Humane Society expect to pay additional for pain meds & a flea treatment (even if your pet doesn't have fleas) & extra if your dog is bigger than about 50lbs.

The camels back broke the other day...my dog has really bad allergies and I've tried countless things over the past 3 years with little resolve. Dr. Genova claims his specialty is allergies and I took him in 4 diff times just to try to resolve his allergies & it was always the same thing "change his food." Dr G saw him a month ago and said, "oh you should have brought him to see me, I love treating allergies." (Where were you the last 4 visits?) Just in the last month, I've spent $500 on him (which I really can't afford) and thousands in the past 3 years that I've had him. I called to see if Dr. Genova could prescribe him a stronger anti-itch med then Benadryl, just until his new allergy shot kicked in. The response to me via a phone message was that they would prescibe me the med, but that this is the last time! (This is the 2nd time in 3 yrs). She proceeded to tell me that my dog is miserable and that I'm A BAD OWNER AND THAT IF I'M NOT WILLING TO SPEND MORE MONEY THEN MAYBE I SHOULD RE-HOME HIM. (Needless to say I was pissed since I Love my dog to death, never said anything about not wanting to pay more, and have done everything I can!)

P.S. It must be nice to live on the salary of a Veterinarian...

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To the Manager of Tigard Animal Hospital,
I am contacting you about a bill that was sent to me 9 months after services. I was told there was an issue with my card be charged.
My dog Ginger had some wounds on her feet. I was told to try soaking her feet in a solution to remove them. When this did not work I was told you would need to Biopsy the wart like bumps. I called in and was given a cost for treatment. Although we were not prepared at the time for such an amount, we agreed (my husband and I) to seek the treatment. I drove from my home in Hillsboro to your facility in Tigard because I always liked the previous experiences with Tigard Animal Hospital. Most clinics are out to take your money over caring for your animals. I thought your facility was different however after this experience I will no longer bring any of my animals and I have reported this incident as well as notified every comment page I could find a listing for your site.
You see after making the early trip to drop her off before work, I received a call at work telling me it would be more money. Imagine my surprise?you told me one price, wait till you have my animal, make me think it is cancerous and then say you want more money. I love my dog, so I want the biopsy done. We make an arrangement to pay the agreed upon price and a later payment for the balance. I am abhorred that your customer service is to NOT honor your own mistake but take advantage of your customers love for their animal.
The worst part, is when my husband picked Ginger up from your facility she was bleeding all over your floor. Apparently the additional cost does NOT include proper bandage on an open wound. There was nothing placed on her paws. Her bleeding paws were bare!! In a place where other sick animals walk in and out, my dog is bleeding all over. When your staff came out to clean up she commented ??wow this floor is filthy??.of course not realizing clients overheard her!!
Imagine my surprise after all this, when, about four months after the biopsy the same ??warts?? appeared. I researched and found that some benefited from puppy immune booster supplements. Sure enough, the warts disappeared and have not come back.
You will get sent your outstanding bill of $54.31 on January 13th. My prayers are that others are not duped by you and that you gain some compassion when dealing with customers who love their animals. I understand mistakes are made, but I also know how ill will it is to lose customers over such a small amount!! Also, clean your floors!!
Connie

1
★☆☆☆☆

To the Manager of Tigard Animal Hospital,
I am contacting you about a bill that was sent to me 9 months after services. I was told there was an issue with my card be charged.
My dog Ginger had some wounds on her feet. I was told to try soaking her feet in a solution to remove them. When this did not work I was told you would need to Biopsy the wart like bumps. I called in and was given a cost for treatment. Although we were not prepared at the time for such an amount, we agreed (my husband and I) to seek the treatment. I drove from my home in Hillsboro to your facility in Tigard because I always liked the previous experiences with Tigard Animal Hospital. Most clinics are out to take your money over caring for your animals. I thought your facility was different however after this experience I will no longer bring any of my animals and I have reported this incident as well as notified every comment page I could find a listing for your site.
You see after making the early trip to drop her off before work, I received a call at work telling me it would be more money. Imagine my surprise?you told me one price, wait till you have my animal, make me think it is cancerous and then say you want more money. I love my dog, so I want the biopsy done. We make an arrangement to pay the agreed upon price and a later payment for the balance. I am abhorred that your customer service is to NOT honor your own mistake but take advantage of your customers love for their animal.
The worst part, is when my husband picked Ginger up from your facility she was bleeding all over your floor. Apparently the additional cost does NOT include proper bandage on an open wound. There was nothing placed on her paws. Her bleeding paws were bare!! In a place where other sick animals walk in and out, my dog is bleeding all over. When your staff came out to clean up she commented ??wow this floor is filthy??.of course not realizing clients overheard her!!
Imagine my surprise after all this, when, about four months after the biopsy the same ??warts?? appeared. I researched and found that some benefited from puppy immune booster supplements. Sure enough, the warts disappeared and have not come back.
You will get sent your outstanding bill of $54.31 on January 13th. My prayers are that others are not duped by you and that you gain some compassion when dealing with customers who love their animals. I understand mistakes are made, but I also know how ill will it is to lose customers over such a small amount!! Also, clean your floors!!
Connie

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We took our kitten in because she had a swollen lip. The doctor told us that she would need an oral anti-biotic for $40 or a shot for $80. WE AGREED ON THE ORAL ANTIBIOTIC ONLY. The Doctor told us a nurse would be in to show us how to administer the oral anti-biotic. He then returned and without explanation and gave our cat a shot. We got the oral anti-biotic after. When we went to the desk the doctor claimed that he explained she needed a shot for the swelling that cost $45. When I refused to pay for the shot because we never agreed on the shot they KEPT OUR CAT! My boyfriend the owner of the cat had to go in and talk to DR. Ben Edwards. When he talked to him he said he had explained that she needed the first shot for the swelling and the antibiotics for a infection( he did not explain that there were multiple treatments needed when I was there). When he asked the DR if she had agreed on the first shot HE SAID NO AND THAT HE "ASSUMED," that she had agreed on the first shot because she chose the oral antibiotic. When he called him out for ASSUMING DR BEN EDWARDS turned around walked off and told a staff member that he would not talk to him and to have (unsure of name) talk to me. He then turned to him and said one of the staff will talk to you. They refused to give me the cat without paying the full balance. So he paid and will be reporting them to the Business Bureau and speeking with our lawyer to take them to small claims.

I feel like we were discriminated against by the doctor because of our age (20) and the doctor tried to take advantage of that. When DR BEN EDWARDS was called out for ASSUMING she wanted the treatment by a 20 yr old he ran off with his tail between his legs and WOULD NOT TALK TO HIM.

We contacted our parents who have heard multiple complaints with a very similar situation atleast 4 other times. We will be compiling all the complaints to send to the Business Bureau and will NEVER do Business with them or any company who refers or deals with them. I hope you do not make the same mistake we did! DO NOT TAKE YOU ANIMALS HERE!

0
★☆☆☆☆

We took our kitten in because she had a swollen lip. The doctor told us that she would need an oral anti-biotic for $40 or a shot for $80. WE AGREED ON THE ORAL ANTIBIOTIC ONLY. The Doctor told us a nurse would be in to show us how to administer the oral anti-biotic. He then returned and without explanation and gave our cat a shot. We got the oral anti-biotic after. When we went to the desk the doctor claimed that he explained she needed a shot for the swelling that cost $45. When I refused to pay for the shot because we never agreed on the shot they KEPT OUR CAT! My boyfriend the owner of the cat had to go in and talk to DR. Ben Edwards. When he talked to him he said he had explained that she needed the first shot for the swelling and the antibiotics for a infection( he did not explain that there were multiple treatments needed when I was there). When he asked the DR if she had agreed on the first shot HE SAID NO AND THAT HE "ASSUMED," that she had agreed on the first shot because she chose the oral antibiotic. When he called him out for ASSUMING DR BEN EDWARDS turned around walked off and told a staff member that he would not talk to him and to have (unsure of name) talk to me. He then turned to him and said one of the staff will talk to you. They refused to give me the cat without paying the full balance. So he paid and will be reporting them to the Business Bureau and speeking with our lawyer to take them to small claims.

I feel like we were discriminated against by the doctor because of our age (20) and the doctor tried to take advantage of that. When DR BEN EDWARDS was called out for ASSUMING she wanted the treatment by a 20 yr old he ran off with his tail between his legs and WOULD NOT TALK TO HIM.

We contacted our parents who have heard multiple complaints with a very similar situation atleast 4 other times. We will be compiling all the complaints to send to the Business Bureau and will NEVER do Business with them or any company who refers or deals with them. I hope you do not make the same mistake we did! DO NOT TAKE YOU ANIMALS HERE!

.

I would (and do) recommend this clinic to anyone with pets. We take both of our dogs there!!!

If you go to the Oregon Humane Society website you can get a coupon to get your pet spayed or neutered I was nervous at first because you always think you get what you pay for. But Tigard Animal Hospital is great!!

Everyone in the office is great to work with!!!

2
★★★★★

I would (and do) recommend this clinic to anyone with pets. We take both of our dogs there!!!

If you go to the Oregon Humane Society website you can get a coupon to get your pet spayed or neutered I was nervous at first because you always think you get what you pay for. But Tigard Animal Hospital is great!!

Everyone in the office is great to work with!!!

Pros: Great office Staff, Good prices, friendly experiance!!!!!!!

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I don't know where these negative reviews came from, but I have had nothing but wonderful service and quality care at this vet! I've had several dogs and cats over the years, and have had lots of experience with good and bad vets. These people are definitely the best. I got a puppy a few years ago, and Tigard Animal Hospital has always provided his veterinary care. They got him in for all of his puppy shots the day after I got him. When it was time for him to be neutered, I called to make an appointment and they had me bring him in the next day. I've never had a vet that was so accommodating with scheduling before. They even have a drop-off/pick-up program for surgeries, which is so convenient for people that have to work during the day. All of their services are very reasonably priced, and they are one of three vets on the West side that accept the Oregon Spay/Neuter coupon. I got my little guy neutered for $49.00! They have always been courteous and professional with me, and I wouldn't dream of taking my pets anywhere else.

2
★★★★★

I don't know where these negative reviews came from, but I have had nothing but wonderful service and quality care at this vet! I've had several dogs and cats over the years, and have had lots of experience with good and bad vets. These people are definitely the best. I got a puppy a few years ago, and Tigard Animal Hospital has always provided his veterinary care. They got him in for all of his puppy shots the day after I got him. When it was time for him to be neutered, I called to make an appointment and they had me bring him in the next day. I've never had a vet that was so accommodating with scheduling before. They even have a drop-off/pick-up program for surgeries, which is so convenient for people that have to work during the day. All of their services are very reasonably priced, and they are one of three vets on the West side that accept the Oregon Spay/Neuter coupon. I got my little guy neutered for $49.00! They have always been courteous and professional with me, and I wouldn't dream of taking my pets anywhere else.

Pros: Pretty much everything!

Cons: Tigard traffic is wretched, but that's not their fault.

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I just got my dog, Lex neutered here and it was a wonderful experience! The front desk girls were friendly, kind and very easy to talk to. I called a few times to check on him and they happily helped me. It was easy and I felt very comfortable leaving my dog there for the surgery. I highly recommend this place. Thank you girls, you rock!

2
★★★★★

I just got my dog, Lex neutered here and it was a wonderful experience! The front desk girls were friendly, kind and very easy to talk to. I called a few times to check on him and they happily helped me. It was easy and I felt very comfortable leaving my dog there for the surgery. I highly recommend this place. Thank you girls, you rock!

Pros: Kind staff, easy to find location

Cons: Traffic

.

If you care about your pet DON'T take them here!! I took my 7 month old pup. to get spade. There quote...$60.00. End bill 600+. Talk about a hack job!! My poor pup!! First we get here home, she was swollen. Ok to be expected. Next, one day later, there was bleeding, and swelling. So we took her back for her "free" follow up. There was an infection. Next they stapled her up. We got her home, and she was still covered in a bleeding mess, and the staples were sticking out of her at odd angles!!! So that night we took her to the hospital. They were great and help us fix every thing. So all in all we spent over $900.00 in getting our lil'girl fixed. I am very angry at the way they "off handedly" treated us. I cant stress it enough.

1
★★★☆☆

If you care about your pet DON'T take them here!! I took my 7 month old pup. to get spade. There quote...$60.00. End bill 600+. Talk about a hack job!! My poor pup!! First we get here home, she was swollen. Ok to be expected. Next, one day later, there was bleeding, and swelling. So we took her back for her "free" follow up. There was an infection. Next they stapled her up. We got her home, and she was still covered in a bleeding mess, and the staples were sticking out of her at odd angles!!! So that night we took her to the hospital. They were great and help us fix every thing. So all in all we spent over $900.00 in getting our lil'girl fixed. I am very angry at the way they "off handedly" treated us. I cant stress it enough.

Pros: none

Cons: every thing!!

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We took our new 6 month old yellow labs to Tigard Animal Hospital to get neutered. We ended up having them boarded for a few days afterwards due to home improvement projects. Not only were we misquoted on the total cost of everything, our puppies came away with kennel cough. They treated the dogs for kennel cough, which we believe is something that they contracted at their hospital and would not budge on the cost of treatment...total cost of everything was over $900 for both dogs in the end. Now the puppies are on antiboitics and cough suppressants and due to nature's law they keep giving it back and forth between each other. I would not take my puppies back there if it was the last hospital in the Portland Metro area.

0
★☆☆☆☆

We took our new 6 month old yellow labs to Tigard Animal Hospital to get neutered. We ended up having them boarded for a few days afterwards due to home improvement projects. Not only were we misquoted on the total cost of everything, our puppies came away with kennel cough. They treated the dogs for kennel cough, which we believe is something that they contracted at their hospital and would not budge on the cost of treatment...total cost of everything was over $900 for both dogs in the end. Now the puppies are on antiboitics and cough suppressants and due to nature's law they keep giving it back and forth between each other. I would not take my puppies back there if it was the last hospital in the Portland Metro area.

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Tigard Animal Hospital mis-quoted us on a follow-up visit on a stray cat we rescued... a cat we couldn't afford to spend additional hundreds of dollars on (we had already spent more than $450 on his previous vet visit and meds - at Tigard Animal Hospital). We phoned prior to taking him in for an idea of how much the follow up visit would cost... after being put on hold for a minute, we were quoted $46.00. I would understand if the visit was maybe a bit more, but it was just under $200! The vetrinarian would do nothing to make us happy. We weren't expecting him to reduce it down to $46, but he could have made a bit of an adjustment. Vetrinarian visits are marked above the actual cost - he could have reduced the price- at least a little.

We know that mistakes can happen... but, a lot can be said about a business in how they handle those mistakes. Beware if they are unwilling to see things from the customers point of view and unwilling to make adjustments that are agreeable to both parties.

We have other animals and will NOT be returning to Tigard Animal Hospital and do not recommend them to anyone else.

0
★☆☆☆☆

Tigard Animal Hospital mis-quoted us on a follow-up visit on a stray cat we rescued... a cat we couldn't afford to spend additional hundreds of dollars on (we had already spent more than $450 on his previous vet visit and meds - at Tigard Animal Hospital). We phoned prior to taking him in for an idea of how much the follow up visit would cost... after being put on hold for a minute, we were quoted $46.00. I would understand if the visit was maybe a bit more, but it was just under $200! The vetrinarian would do nothing to make us happy. We weren't expecting him to reduce it down to $46, but he could have made a bit of an adjustment. Vetrinarian visits are marked above the actual cost - he could have reduced the price- at least a little.

We know that mistakes can happen... but, a lot can be said about a business in how they handle those mistakes. Beware if they are unwilling to see things from the customers point of view and unwilling to make adjustments that are agreeable to both parties.

We have other animals and will NOT be returning to Tigard Animal Hospital and do not recommend them to anyone else.

Pros: Office staff is friendly

Cons: If there is a problem, don't expect them to help you resolve it.

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Rude - wouldn't return if they were the last clinic in Portland.

0
★☆☆☆☆

Rude - wouldn't return if they were the last clinic in Portland.

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Because of the customer service I drive 30 minutes to Tigard Animal Hospital. I live in Aloha and have numerous clinics much closer, but because of Dr. Genova and his staff I drive to Tigard. My dogs are more important to me than anything else in my life. I fully entrust their care to Dr. Genova. The staff remembers me every time I call the clinic. I've never felt like just another customer.

2
★★★★★

Because of the customer service I drive 30 minutes to Tigard Animal Hospital. I live in Aloha and have numerous clinics much closer, but because of Dr. Genova and his staff I drive to Tigard. My dogs are more important to me than anything else in my life. I fully entrust their care to Dr. Genova. The staff remembers me every time I call the clinic. I've never felt like just another customer.

Pros: attention to detail, value, trustworthyness

 

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