Roto-Rooter Plumbing & Drain Service

★★★★★
  • 3806 Union Road, #290

    Cheektowaga, NY 14225

    Map & Directions
  • 716-773-2255

About Roto-Rooter Plumbing & Drain Service

Categories
  • Sewer Contractors
  • Excavating Contractors
  • Plumbers
Details
  • Roto Rooter
  • Sewer Main Clearing
  • Septic Tank Cleaning
  • Drain Cleaning
  • Water Heaters

Home Construction & Remodeling

Home Construction & Remodeling
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Very professional, quality work!

3
★★★★★

Very professional, quality work!

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We needed a plumber today for a stopped up main sewer line. Rotor-Rooter arrived ASAP and our plumber was great. He got our job done in a very short period of time, he kept the area clean and the cost was quite reasonable. I was shocked and pleased at the service. He was friendly and very good at his job. If I ever need a plumber again, I will be calling Rotor-Rooter and asking for him.

5
★★★★★

We needed a plumber today for a stopped up main sewer line. Rotor-Rooter arrived ASAP and our plumber was great. He got our job done in a very short period of time, he kept the area clean and the cost was quite reasonable. I was shocked and pleased at the service. He was friendly and very good at his job. If I ever need a plumber again, I will be calling Rotor-Rooter and asking for him.

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Steve did a great job and was professional. He located the issue and resolved.

3
★★★★★

Steve did a great job and was professional. He located the issue and resolved.

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Friendly technician and great service.

2
★★★★★

Friendly technician and great service.

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My sump pump had broken; the backup water system was running non-stop; and the backyard faucet was leaking. Two other plumbers cancelled my appointments! Roto rooter made the appointment immediately and came to the house within hours! The technician (Kerry #380) quickly fixed all the plumbing problems. He was neat, courteous and I felt comfortable having him in the house. I would reccommend this technician and company to anyone in the area!

2
★★★★★

My sump pump had broken; the backup water system was running non-stop; and the backyard faucet was leaking. Two other plumbers cancelled my appointments! Roto rooter made the appointment immediately and came to the house within hours! The technician (Kerry #380) quickly fixed all the plumbing problems. He was neat, courteous and I felt comfortable having him in the house. I would reccommend this technician and company to anyone in the area!

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My sewer line clogged up the night before thanksgiving and when I first found the problem I was very upset and scared of how much it would cost me to fix. I called roto-rooter and they said it would be a free visit to assess the problem and tell me how much it would cost. it did take them about 6 hours to get here after that but they kept me in the loop which was fine because I had errands to run anyways to get the turkey ready! When they did get here, the tech. let me use my coupon even though my printer was also having difficulties and so far now two days later the problem has been fixed. Not how I wanted to spend $218 for ""Black Friday"" but, the problem is solved.

2
★★★★☆

My sewer line clogged up the night before thanksgiving and when I first found the problem I was very upset and scared of how much it would cost me to fix. I called roto-rooter and they said it would be a free visit to assess the problem and tell me how much it would cost. it did take them about 6 hours to get here after that but they kept me in the loop which was fine because I had errands to run anyways to get the turkey ready! When they did get here, the tech. let me use my coupon even though my printer was also having difficulties and so far now two days later the problem has been fixed. Not how I wanted to spend $218 for ""Black Friday"" but, the problem is solved.

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Problem was on the weekend 6/17/11 . Called and he was here in less then two hours.

2
★★★★☆

Problem was on the weekend 6/17/11 . Called and he was here in less then two hours.

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Great turn around time. Was at my house within 1/2 hr of placing the call. Very professional and thorough. Would not hesitate to call them again.

2
★★★★★

Great turn around time. Was at my house within 1/2 hr of placing the call. Very professional and thorough. Would not hesitate to call them again.

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timely service and good work

2
★★★★★

timely service and good work

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My husband called Roto-Rooter at 6:00 AM today informing them of a sewer problem with water back-up in our basement. They said someone would be out between 8:00 a.m. and 10:00 a.m. that day. True to their word, they called at 7:45 am to let me know a service tech was on the way. Jason arrived shortly after and promptly diagnosed the problem giving me an estimate. He was able to clear the blockage with minimal mess to the basement. What water was discharged in the basement, he cleaned up with a shop vac. His prompt, professional service was appreciated and he very clearly explained the six month guarantee and the follow up visit that will take place in a few days to guarantee the line is definitely clear. I was very satisifed with the quick efficient service provided.

2
★★★★★

My husband called Roto-Rooter at 6:00 AM today informing them of a sewer problem with water back-up in our basement. They said someone would be out between 8:00 a.m. and 10:00 a.m. that day. True to their word, they called at 7:45 am to let me know a service tech was on the way. Jason arrived shortly after and promptly diagnosed the problem giving me an estimate. He was able to clear the blockage with minimal mess to the basement. What water was discharged in the basement, he cleaned up with a shop vac. His prompt, professional service was appreciated and he very clearly explained the six month guarantee and the follow up visit that will take place in a few days to guarantee the line is definitely clear. I was very satisifed with the quick efficient service provided.

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Roto Rooter is the best?..my basement plugged up and the water was knee high. I called in the morning and they came out that same day. I was so happy to get the problem fixed. My bad news was my outside pipe was broken; it now cost $3500.00 to fix. I did not have that money, The Roto Rooter guy stay outside on his phone for over an hour trying to get me approve for the money with Wells Fargo. The smile on my face was priceless, because I knew my credit was bad. They came the next day to do the job, upon fixing the problem they came into some more problems, they tried to get my limit to go up but it could not?I thought they would stop working but .. the BEST THING HAPPENED one of the boss from Roto Rooter stopped by and told me I can pay the difference to them? i could not believe they would do this for me?.now I have my pipe fix and time to make the money?Thank you Roto Rooter with all the trouble I have been having, I thank you for being human with me and not just another company.

2
★★★★★

Roto Rooter is the best?..my basement plugged up and the water was knee high. I called in the morning and they came out that same day. I was so happy to get the problem fixed. My bad news was my outside pipe was broken; it now cost $3500.00 to fix. I did not have that money, The Roto Rooter guy stay outside on his phone for over an hour trying to get me approve for the money with Wells Fargo. The smile on my face was priceless, because I knew my credit was bad. They came the next day to do the job, upon fixing the problem they came into some more problems, they tried to get my limit to go up but it could not?I thought they would stop working but .. the BEST THING HAPPENED one of the boss from Roto Rooter stopped by and told me I can pay the difference to them? i could not believe they would do this for me?.now I have my pipe fix and time to make the money?Thank you Roto Rooter with all the trouble I have been having, I thank you for being human with me and not just another company.

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"Roto-Rooters Plumbers" 8/22/2010
Our facuet broke this morning in our bathroom, so i looked up plumbers in the yellowpages and found roto-rooters. I called them and they quickly came out to my house on a sunday morning, the plumber went out and bought the parts to fix my sink and finished the job quickly and throughly. Overall, roto-rooters did a very good job!

5
★★★★★

"Roto-Rooters Plumbers" 8/22/2010
Our facuet broke this morning in our bathroom, so i looked up plumbers in the yellowpages and found roto-rooters. I called them and they quickly came out to my house on a sunday morning, the plumber went out and bought the parts to fix my sink and finished the job quickly and throughly. Overall, roto-rooters did a very good job!

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.

My basement pipe plugged up. It had been acting up in the sense that it was running slowly since I had bought my house, but then it just stopped. I called expecting to hear that someone would be out Monday (it was Saturday afternoon) and they said that a technician would be out within the hour. The service was fast friendly, and most importantly, affordable. My drain is now working great!

2
★★★★★

My basement pipe plugged up. It had been acting up in the sense that it was running slowly since I had bought my house, but then it just stopped. I called expecting to hear that someone would be out Monday (it was Saturday afternoon) and they said that a technician would be out within the hour. The service was fast friendly, and most importantly, affordable. My drain is now working great!

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We had a sewer back up at 10 pm on a Sunday Night. Roto-Rooter was there within the hour and our problem was fixed by 1130pm.?

2
★★★★☆

We had a sewer back up at 10 pm on a Sunday Night. Roto-Rooter was there within the hour and our problem was fixed by 1130pm.?

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Discovered our main drain/sewage line was plugged with roots growing from trees in our yard. The service that day was guaranteed for six months and we had an additional treatment added to make sure the roots would not grow back through the pipes for up to a year! We are so thankful to be able to use water in our house again without the basement flooding! As a graduate student, finances are tight, so it is hard to have to pay for this service, but it was absolutely necessary, and considering our problem was fixed so quickly, each cent was worth it!

2
★★★★☆

Discovered our main drain/sewage line was plugged with roots growing from trees in our yard. The service that day was guaranteed for six months and we had an additional treatment added to make sure the roots would not grow back through the pipes for up to a year! We are so thankful to be able to use water in our house again without the basement flooding! As a graduate student, finances are tight, so it is hard to have to pay for this service, but it was absolutely necessary, and considering our problem was fixed so quickly, each cent was worth it!

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Initially it was a bit difficult trying to obtain a price range for services for drain cleaning. After being transferred to a manager I was able to get an estimated price, When I inquired if the fee included video inspection, the manager rudely asked, "How do you know about that?" My experience with the customer service at the site was a poor one. However, I will say that the plumber, John that was sent to my house, was extremely professional, courteous and informative. He made sure to explain step by step what he was doing. Another positive of Roto-rooter is that the response time is superb and it appeared as if there was a plumber readily available. Unfortunately there after the services were rendered that day, there was no one available for the video inspection and Roto-Rooter never followed up on rescheduling an appt even though it is included in the charge. I believe if I didn't follow up myself, they would have just taken the money and not performed the video inspection.

3
★★★☆☆

Initially it was a bit difficult trying to obtain a price range for services for drain cleaning. After being transferred to a manager I was able to get an estimated price, When I inquired if the fee included video inspection, the manager rudely asked, "How do you know about that?" My experience with the customer service at the site was a poor one. However, I will say that the plumber, John that was sent to my house, was extremely professional, courteous and informative. He made sure to explain step by step what he was doing. Another positive of Roto-rooter is that the response time is superb and it appeared as if there was a plumber readily available. Unfortunately there after the services were rendered that day, there was no one available for the video inspection and Roto-Rooter never followed up on rescheduling an appt even though it is included in the charge. I believe if I didn't follow up myself, they would have just taken the money and not performed the video inspection.

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.

Excellent service- I had a leaky pipe, of course it happened after normal business hours, and couldn't find any emergency plumbing service available, called Roto Rooters and a service person was dispatched with in a few hours, they followed up the next day as well and were very professional and effiecient. They explained everything they were doing, they answered all my questions and were very thorough.

5
★★★★★

Excellent service- I had a leaky pipe, of course it happened after normal business hours, and couldn't find any emergency plumbing service available, called Roto Rooters and a service person was dispatched with in a few hours, they followed up the next day as well and were very professional and effiecient. They explained everything they were doing, they answered all my questions and were very thorough.

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.

When my plumbing went down on the house I bought this past 3 years I called the local Rotor Rooters and when they gave me the horific news of what was to be done and the cost I became to have a PTSD attack. I am 62yrs and I wont be able to retire but I will have a toilet. Anyways Brian and his crew are veterans and they knew what to do for the nurse veteran. They got me calm and I grew to really love them. I will call Brian back if needed but as I told him I hope that will never be. KUDOS for Rotor Rooter

2
★★★★★

When my plumbing went down on the house I bought this past 3 years I called the local Rotor Rooters and when they gave me the horific news of what was to be done and the cost I became to have a PTSD attack. I am 62yrs and I wont be able to retire but I will have a toilet. Anyways Brian and his crew are veterans and they knew what to do for the nurse veteran. They got me calm and I grew to really love them. I will call Brian back if needed but as I told him I hope that will never be. KUDOS for Rotor Rooter

Pros: Good men

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brian was there in 30 min. he had the job completed in 45 min. when you have 2"" of water on the deck time is of the essence.

2
★★★★★

brian was there in 30 min. he had the job completed in 45 min. when you have 2"" of water on the deck time is of the essence.

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Had a backup problem in my basement, late at night on a Sunday - but the technician/plumber was sent out right away after the dispatcher explained how the situation would be handled. The service was excellent and effective. Options were explained, as well as possibilities - and what could be done from there.

The technician cleared up any confusion for me and showed me my main line on his little camera - which was neat. Overall, great service.

2
★★★★★

Had a backup problem in my basement, late at night on a Sunday - but the technician/plumber was sent out right away after the dispatcher explained how the situation would be handled. The service was excellent and effective. Options were explained, as well as possibilities - and what could be done from there.

The technician cleared up any confusion for me and showed me my main line on his little camera - which was neat. Overall, great service.

Pros: Prompt, excellent service

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our technician really understood my problem, he new our drains better than i did. Fixed the problem gave us some helpful suggestions, don't use baking soda to get rid of oders,and was nice.

2
★★★★★

our technician really understood my problem, he new our drains better than i did. Fixed the problem gave us some helpful suggestions, don't use baking soda to get rid of oders,and was nice.

Pros: Courteous efficent

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