My experience with Roto-Rooter was one of sheer gratitude. The professional courtesy of their plumber was a prelude of the attention to detail that he applied while working at our home. The plumbing issue that we had, required 2-3 hours of labor, and the Alexandria Roto-Rooter plumber provided us with a prompt on time arrival,which left room for us to enjoy our weekend. The plumber addressed our concerns, and answered questions regarding equipment, and material replacement parts. Such professional service at an affordable price was like a dream come true for us, and we remain happy Roto-Rooter customers, who just wanted to say Thank You to the Roto-Rooter team.
I had an issue with the drain in my basement floor backing up with water, specifically when I ran the washer machine. I called Roto-rooter and they could fit me in for an appointment that day. Denzel showed up and he was very nice. He seemed to be able to troubleshoot the problem fairly quickly. He cleared the clog within 5 minutes and explained how he fixed it. I wished it hadn't cost as much but I got a good service that's guaranteed for 6 months. I would use Roto-rooter again if I had another issue.
The technician, Michael Suero, arrived promptly and cleared my upstairs drain in about 30 minutes. Great job! I made my appointment online and received a $40 coupon that I applied to the service call. I am very pleased with Roto-Rooter's service and will definitely use them again!
The gentleman arrived timely, was clean, knew what he was doing, and stayed true to his estimate. He completed the job effeciently, gave us options, and even showed us how to take care and maintain our aging pipes. We wouldn't hesitate to reccomend Roto-Rooter to anybody, they get the job done!
I found the plumber from Alexandria to be very professional and knowledgeable in snaking out our sewer line at our townhouse and running a camera down the pipe. I thought that the charge of $425 to begin with was high. He lowered it to $350 which was reasonable. It appears as though he did a thorough job and kept me informed and showed me a couple breaks in the pipe. There was another blockage further down that he was not able to display with the camera. He did a good bit of measuring, even the main sewer pipe in the road. He gave an estimate for excavation work. He also gave a ball park figure on having a plumber repair the pipe without the excavation work, which we may do on our own.
I thought my problem was the garbage disposal.....and it turned out to be partially true. But when the nice man (Ernesto Guevara) from Roto-Rooter told me....and SHOWED me....what the real problem was, I could have killed the last plumbing group that "fixed" my sink problem! They covered up a major issue, i.e. a very old pipe that had worn/rusted out. Amazing. Anyway, Ernesto fixed everything, installed a new garbage disposal machine, installed new PVC pipe, and was calm, polite and helpful throughout. He even tolerated my big friendly dog who wanted to help! This was BY FAR the best experience I've had with a plumbing company in my 36 years of home ownership.
Thank you very much. I will recommend Roto-Rooter to others.
We needed a plumber to finish up a bathroom job right before the holidays, and got a same day appointment at a time that was convenient for us in the Alexandria area. Michael was on time, courteous, and very knowledgeable. There was little mess and now we are ready for our holiday guests. We will definitely use this service again. Thanks Roto-Rooter!
I live in Alexandria, VA and needed a plumber due to a main drain line backup. The technician, Devon Houston, arrived at the time scheduled. He was extremely thorough in the job of clearing out the main drain, and through the use of the camera, was able to point out the problems to me. He spent a great deal of time making certain that the main line was completely clear of roots and was extremely professional in his service.
Our home had a major drain back-up on Saturday afternoon 10/02/2010. Within an hour a Roto-Rooter plumber from the Alexandria, VA office arrived at the house. After surveying the situation Devon went to work. He used a double blade cutter on the snake but was stopped at 84 feet down the drain pipe. He put the camera down the drain and we saw that tree roots had blocked the drain. He then used a single blade cutter and was able to cut through the roots. He then repeated the process with the double blade cutter and then checked again with the camera. The line was clear. Devon then went to work to clean the mess made by inserting and extracting the snake and camera. The job took four hours. The charge was the flat rate quoted at the beginning. Not only was Devon efficient but he was personable, neat and very professional.
I had a major backup happening over the July 4th weekend. Devon Houston was the plumber for Roto-Rooter out of Manassas, VA, that performed the cleanout on July 5th. He did an outstanding job, including using the underground sewer pipe camera to pinpoint the trouble spot. He also found an underground spring that I had no knowledge of (this was previously farm land 100 years ago) which may be adding to my problems. I owe him a big thanks for a job well done and taking the time to explain and show me the guts of my sewer line. No one had ever done that before and this is my fourth backup in fifteen years. The company is part of the Northern VA Branch/ Alexandria, VA.
BEWARE! There's a reason why Roto-Rooter tells you they can have a plumber to your house within the hour --when others have a 1-2 day wait-- and that the service call is free. I didn't want to be without a working garbage disposal over a weekend, so I OK-ed for them to come out. The plumber inspected the disposal and provided me with a written estimate. On the statement, he drew two boxes next to each of the estimates. The first box was to get the garbage disposal working for $189, and the second box was to replace the disposal with a brand new one for $289. He recommended a replacement because he cannot guarantee that the disposal will continue to work for more than 1-2 yrs.