Roto-Rooter Plumbing & Drain Service

I had plumbing backed up in a one bedroom house I manage. I chose Roto Rooter because they didn't charge me an arm and a leg to have someone come out on a Sunday. The tech, Michael, arrived and cleared the job. It was a bit of a stressful situation and he took the time to explain all options, educate, and was overall very patient and got the job taken care of. Would def recommend.

Our water heater was pouring water all over the garage floor and we called Roto-Rooter after 8:30 PM when the problem was discovered. Within 1 hour, a technician diagnosed our problem. We needed a new water heater. The next morning, the new water heater was installed! We cannot thank Roto-Rooter enough for the excellent service they provided and the technician, John Myers, was very professional, knowledgeable and resolved our problem quickly. We have had to call Roto-Rooter for other plumbing problems and each time their service and quick response is excellent. We consider Roto-Rooter "World Class" because of their excellent response time, fast service and their their techs are very knowledgeable and professional!

The problem was diagnosed by sending a camera down the pipe. Another crew came out immediately to get started on fixing the problem. They were prompt, friendly & made it all very easy, from pulling the permits to meeting with the inspectors. I would call this place again any time I needed plumbing professionals.

pipe-bursting, what a concept 7-22-10
All the guys were nice & worked real hard
Final inspection could & should have happened faster,though

I wanted to be sure that the two techs that came out to my home were recognized for their hard work. I have had back up issues at my home that flair up occasionally for the past five years. I had a previous Roto-rooter tech out five months ago to help out on a back up. He cleared the lines and stated that I had a six month guarantee and offered some possible issue and billed me over $250, BUT this did not clear the problem. I have had other plumbers out and the problems seem to re occur.

I had a back up last week and Carlton Toyloy, TECH # 2142, and his trainee Tim came out to assess the situation. I went over my past issue and Carlton asked some questions and then went to work. He inserted a fiber optic scope to look at the pipes and found a grease block. Over the years we had always assumed that the issue was related to the bathrooms and no previous plumber had ever considered the kitchen as a root cause. Needless to say Carlton and Tim went that extra mile to diagnose, work and fix the issue. I commend their time and efforts as it was late in the evening and they worked until they were satisfied that the issue was cleared. I was very happy to have the issue finally solved after many dollars had been spent.

Fine employees?..

You should have all the trucks paired with the fiber optics if you cannot find such excellent employees.

Tim has a great trainer.

Thank you,

Dan Murray

I had a blocked toilet drain line and called Roto-Rooter after the local plumber would not come out on a Sunday. Roto-rooter made the service call that worked with my schedule, showed up on time, the plumber was personable and explained everything wonderfully. I highly recommend Roto-Rooter as a company which delivers on what they promise!