Creative Lawn Care and Landscape Maintenance

★★☆☆☆
(8am - 7pm) Monday Thur Saturday
  • 12326 Oak Park Dr.

    Houston, TX 77070

    Map & Directions
  • 832-798-3346

About Creative Lawn Care and Landscape Maintenance

Categories
  • Lawn & Garden Services

Home & Garden

Home & Garden
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Rude. Would not return calls. Invoiced the wrong person then went off on us as if it was our fault. We were willing to give them another try. They would not even look at the invoice history which proved they sent it to the wrong person. They decided to go off on us instead. Would not recommend to anyone.

This was also our first invoice. So lets say for the sake of it we had got the invoice. They did not have the decency to call us and remind us it was due. Maybe send an email to let us know it was a few days past due. Not these guys. They wont even take your call or return a voicemail.

why can i not give them less then one star??

1
★☆☆☆☆

Rude. Would not return calls. Invoiced the wrong person then went off on us as if it was our fault. We were willing to give them another try. They would not even look at the invoice history which proved they sent it to the wrong person. They decided to go off on us instead. Would not recommend to anyone.

This was also our first invoice. So lets say for the sake of it we had got the invoice. They did not have the decency to call us and remind us it was due. Maybe send an email to let us know it was a few days past due. Not these guys. They wont even take your call or return a voicemail.

why can i not give them less then one star??

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1 out of 1 people found this review helpful.

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I was referred to Robert and Creative Lawn Service by the previous homeowners. I was setup on a bi-weekly schedule and they came out exactly twice before the problems began.

I received an invoice from them on Sept 17th and paid them online via credit card on Sept 21st. They were set to come out again on Sept 23rd and never showed.

I sent several emails and called Robert several times to inquire if they changed their schedule and heard nothing back for several days. Finally I get a text message stating that I was behind on paying my bill and that they were not going to be servicing my yard anymore. I responded back that I received a bill on Sept 17th and promptly paid on Sept 21st. Puzzled by this I went online to check the invoice and at the bottom there is a history that states when the invoice was sent and paid. Robert insisted that they sent a bill on Sept 2nd which I never received. I checked and saw that the invoice was created on Sept 2nd but was sent to the email address of some@example.com, likely the default value the billing system uses. It wasn't until Sept 17th that the invoice was actually sent to my email address which I then promptly paid as stated above. Several text messages back and forth and Robert refuses to acknowledge that his company made a mistake.

This was by far the worst customer service I have ever experienced. If you need lawn service I advise going somewhere else.

1
★☆☆☆☆

I was referred to Robert and Creative Lawn Service by the previous homeowners. I was setup on a bi-weekly schedule and they came out exactly twice before the problems began.

I received an invoice from them on Sept 17th and paid them online via credit card on Sept 21st. They were set to come out again on Sept 23rd and never showed.

I sent several emails and called Robert several times to inquire if they changed their schedule and heard nothing back for several days. Finally I get a text message stating that I was behind on paying my bill and that they were not going to be servicing my yard anymore. I responded back that I received a bill on Sept 17th and promptly paid on Sept 21st. Puzzled by this I went online to check the invoice and at the bottom there is a history that states when the invoice was sent and paid. Robert insisted that they sent a bill on Sept 2nd which I never received. I checked and saw that the invoice was created on Sept 2nd but was sent to the email address of some@example.com, likely the default value the billing system uses. It wasn't until Sept 17th that the invoice was actually sent to my email address which I then promptly paid as stated above. Several text messages back and forth and Robert refuses to acknowledge that his company made a mistake.

This was by far the worst customer service I have ever experienced. If you need lawn service I advise going somewhere else.

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1 out of 1 people found this review helpful.

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The absolute best, in my opinion! I've been using them for 2 years, and they always do such a fantastic job! I love that I receive invoices via e-mail, and I can pay online. I love that I can discuss additional work requests directly with Robert via phone, e-mail, his website, and even text! He is very responsive and is very professional. I, shamefully, sometimes forget to pick up things from our yard before they come out, and instead of just mowing around an obstacle, they will move it, mow, and replace it! Their prices are more than fair, and they always do a great job - whether it's mowing, edging, weeding, or planting seasonal flowers. Robert even helped me with my ant problem! I really love that it is a family business, and if I am home when they come, I can see him and his wife working together - and they make a fantastic team!

Professional, fast, fair prices, ease of communication, great relationship, easy payment. Love them!

5
★★★★★

The absolute best, in my opinion! I've been using them for 2 years, and they always do such a fantastic job! I love that I receive invoices via e-mail, and I can pay online. I love that I can discuss additional work requests directly with Robert via phone, e-mail, his website, and even text! He is very responsive and is very professional. I, shamefully, sometimes forget to pick up things from our yard before they come out, and instead of just mowing around an obstacle, they will move it, mow, and replace it! Their prices are more than fair, and they always do a great job - whether it's mowing, edging, weeding, or planting seasonal flowers. Robert even helped me with my ant problem! I really love that it is a family business, and if I am home when they come, I can see him and his wife working together - and they make a fantastic team!

Professional, fast, fair prices, ease of communication, great relationship, easy payment. Love them!

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Message from Creative Lawn Care and Landscape Maintenance

We provide convenient, reliable and professional top quality Lawn Care and Landscape Maintenance.



WE DO NOT COLLECT CREDIT CARD NUMBER FROM OUR CUSTOMERS...

We carry Secure OnLine Payment to help simplify your life.



This is a very competitive business and we work hard to offer you the highest level of service. Itβ??s the combination of price and value that has helped us build a solid client base a long the years.



Affordable rates for Lawn Care and Landscape Services is what we're all about!



Our company is large enough to guarantee that your lawn is mowed as scheduled without fail, and small enough to give you personal service.



"Customer satisfaction is our priority... That's why we go the extra mile one yard at a time"

More about Creative Lawn Care and Landscape Maintenance

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