A1A Refrigeration & Appliance

★★★★☆
24 hours -- Monday through Friday
  • 94 West Fifth Street

    Atlantic Beach, FL 32233

    Map & Directions
  • 904-241-4104

About A1A Refrigeration & Appliance

Categories
  • Appliance Repair
  • Consumer Electronics Repair Shops

Personal Services

Personal Services
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WORST CUSTOMER SERVICE EVER!! DO NOT USE!! Our fridge stopped work just before Christmas. My mother used A1A and recommended them to us. We called them, and they came out and said it was the motherboard and they had to order a new one. They said they would have the part in a day or two, and offered to come out on x-mas eve, we said that was not necessary. So then they said they would be out on the 26th. 26th came and went, we heard nothing from them. We called them the next day, they said "we thought you understood it was a holiday and we didn't get the part" We said no, you told us you would have it by this day, but fine. They said they would call us by the next day if it was not in. Again, they never called to tell us it was not in. We repeated this several times, they promised us they would call and never would, we would call and they would apologize or make up some excuse why they never called. We felt like at this point they had our money and didn't care at all. Finally they installed the part, and it doesn't work. They came back 3 more times, each time guessing what was wrong and "fixing" something else. Several times they did not show for appointments at all, and we had to call to find out they could not make it that same day. At one point a tech told us that a previous tech had installed something wrong, and that is why it was still not working. Finally they get it kind of working (the water and icemaker were not working right, which they were before. But it was such a nightmare getting that far we did not want to call them back.) 3 weeks ago my fridge stopped working again. I called them told them what time I had to go to work, and they assured me they would be there by then, but they never showed or called. The fridge started working again. Then a week ago it went out again. I called again, and again told them when I was available, they told me they would be there yet did not show by the time they promised me. I got home from work with a note on my door. My wife had off yesterday, so they said they would be there between 10 and 12. They never showed. She called them and asked to speak to a supervisor, the person who has answered the phone every time, Erika, said she was the supervisor. She said she called me on my cell and left me a message saying they could not make it. I called her then, because I never received a missed call or a message from them at all. She was completely lying about calling me and leaving a message, that never happened. She then assured us they would be out today, before noon. Again they did not show, nor did they call us to say they were not going to be here. My wife had to finally call them, and they said they were busy and might make it out before 2 pm. My wife had other things she had to do today, and had already wasted all morning waiting and could not wait any longer for them. So we have spent plenty of money, and WAY, WAY too much of our time waiting for them, yet NOTHING IS FIXED. This company has by far the WORST customer service I have ever seen! They feel customers should have to work around the companies schedules. They have no clue how to book and then show up for an appointment, they are completely unprofessional, the people you speak to are rude, oh and they cannot apparently even fix a fridge, which is the whole reason they are there! Unfortunately we are stuck dealing with them since they already took our money, yet all we have to show for it is a broken fridge and days worth of wasted time waiting for them to show up when they say they are going to. DO NOT WASTE YOUR TIME AND MONEY, FIND ANY OTHER COMPANY!!!!

1
★☆☆☆☆

WORST CUSTOMER SERVICE EVER!! DO NOT USE!! Our fridge stopped work just before Christmas. My mother used A1A and recommended them to us. We called them, and they came out and said it was the motherboard and they had to order a new one. They said they would have the part in a day or two, and offered to come out on x-mas eve, we said that was not necessary. So then they said they would be out on the 26th. 26th came and went, we heard nothing from them. We called them the next day, they said "we thought you understood it was a holiday and we didn't get the part" We said no, you told us you would have it by this day, but fine. They said they would call us by the next day if it was not in. Again, they never called to tell us it was not in. We repeated this several times, they promised us they would call and never would, we would call and they would apologize or make up some excuse why they never called. We felt like at this point they had our money and didn't care at all. Finally they installed the part, and it doesn't work. They came back 3 more times, each time guessing what was wrong and "fixing" something else. Several times they did not show for appointments at all, and we had to call to find out they could not make it that same day. At one point a tech told us that a previous tech had installed something wrong, and that is why it was still not working. Finally they get it kind of working (the water and icemaker were not working right, which they were before. But it was such a nightmare getting that far we did not want to call them back.) 3 weeks ago my fridge stopped working again. I called them told them what time I had to go to work, and they assured me they would be there by then, but they never showed or called. The fridge started working again. Then a week ago it went out again. I called again, and again told them when I was available, they told me they would be there yet did not show by the time they promised me. I got home from work with a note on my door. My wife had off yesterday, so they said they would be there between 10 and 12. They never showed. She called them and asked to speak to a supervisor, the person who has answered the phone every time, Erika, said she was the supervisor. She said she called me on my cell and left me a message saying they could not make it. I called her then, because I never received a missed call or a message from them at all. She was completely lying about calling me and leaving a message, that never happened. She then assured us they would be out today, before noon. Again they did not show, nor did they call us to say they were not going to be here. My wife had to finally call them, and they said they were busy and might make it out before 2 pm. My wife had other things she had to do today, and had already wasted all morning waiting and could not wait any longer for them. So we have spent plenty of money, and WAY, WAY too much of our time waiting for them, yet NOTHING IS FIXED. This company has by far the WORST customer service I have ever seen! They feel customers should have to work around the companies schedules. They have no clue how to book and then show up for an appointment, they are completely unprofessional, the people you speak to are rude, oh and they cannot apparently even fix a fridge, which is the whole reason they are there! Unfortunately we are stuck dealing with them since they already took our money, yet all we have to show for it is a broken fridge and days worth of wasted time waiting for them to show up when they say they are going to. DO NOT WASTE YOUR TIME AND MONEY, FIND ANY OTHER COMPANY!!!!

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I have a side by side ref/freezer,the heater went out and another company charged me 278 dollars to replace it. within a year it went out again, so I called A1A. This time the heater was fixed with better parts and a piece that was blocking a vent, to protect it in shipping ,was found and removed. the charge was 55 dollars cheaper, the service was prompt and the ref/freezer is running more efficiently.the 1 in A1A stands for the customer as far as I am concerned, and I will use this company for all my appliance needs

5
★★★★★

I have a side by side ref/freezer,the heater went out and another company charged me 278 dollars to replace it. within a year it went out again, so I called A1A. This time the heater was fixed with better parts and a piece that was blocking a vent, to protect it in shipping ,was found and removed. the charge was 55 dollars cheaper, the service was prompt and the ref/freezer is running more efficiently.the 1 in A1A stands for the customer as far as I am concerned, and I will use this company for all my appliance needs

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These two young gentle men stopped by to repair my broken appliance, a whirlpool washer and had to replace a pump. Long story short it only cost me 98.00 dollars for quick knowledgeable appliance repair service and now know whose Hairclip! it was that broke the impellor. (thanks wifey) good job guys.

5
★★★★★

These two young gentle men stopped by to repair my broken appliance, a whirlpool washer and had to replace a pump. Long story short it only cost me 98.00 dollars for quick knowledgeable appliance repair service and now know whose Hairclip! it was that broke the impellor. (thanks wifey) good job guys.

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We thought our refrigerator was on its last legs but we couldnt' afford a new one and we were wary about buying a used one. We called A1A and we found out it only needed a repair of $80. If you live in the Jacksonvillle area, these are the best guys in teh area.

5
★★★★★

We thought our refrigerator was on its last legs but we couldnt' afford a new one and we were wary about buying a used one. We called A1A and we found out it only needed a repair of $80. If you live in the Jacksonvillle area, these are the best guys in teh area.

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More about A1A Refrigeration & Appliance

A1A Refrigeration and Appliance Repair in Jacksonville specialize in appliance repair. They deal with refrigerators, washers and dryers, dishwashers, air conditioners, ranges, water heaters and microwave ovens. We are fully licensed and bonded, and all te

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