Cadillac of Novi

★★★☆☆
  • 41350 Grand River Ave.

    Novi, MI 48375

    Map & Directions
  • 248-476-4466

About Cadillac of Novi

Categories
  • Auto Dealers
  • Used Cars
  • Auto Parts & Accessories
  • Automotive Repair
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Cadillac
  • Cadillac
  • Cadillac
  • Cadillac
  • Cadillac
Details
  • Cadillac
Hours
M 9am-9pm, Tu-W 9am-6pm, Th 9am-9pm, F 9am-6pm, Sa 10am-3pm, Su Closed
Keywords
  • Cadillac
  • ATS
  • CTS
  • XTS
  • CT6
  • ATS-V
  • CTS-V
  • XT5
  • Escalade
  • Escalade ESV
  • Sedan
  • Coupe
  • SUV
  • Crossover
Products
  • New Cadillac Vehicles
  • Pre-owned Vehicles
Brands
  • Cadillac
Services
  • Vehicle Maintenance
  • Oil Change
  • Tire Rotation and Wheel Alignment
  • Battery Service
2.5 2
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I leased a Cadillac CTS from this dealership and had nothing but trouble. This first started when my car was hit and I had to take it in for repairs on the back bumper and passenger rear side, The repairs took over a month and every time I called to see if my car was finished, as I was stunned it was taking this long, no one would return my calls. I found this annoying as I was still having to pay for lease payments as well as for a loaner. TERRIBLE CUSTOMER SERVICE WHEN NO ONE CALLS THE CUSTOMER BACK. When I was finally able to pick up my CTS, the dealership failed to fix the rear side door which was not able to open. The dealership also lost my paper work so I was stuck at the dealership for an hour and half. Also when I asked why the door wasn't fixed they were unable to give me a concrete answer. When I asked how long it would take to fix the door they were also unable to give me an answer. Considering I did not want to go another month without the lease I was paying for I just declined to have it fixed as the lease was up in a month and a half. Therefore, I had a new car that didn't have a functional passenger side rear door - the door would not open as it was jammed. After deciding that I was not going to lease another car from this dealership, I leased an Audi A6 from Suburban of Farmington Hills. They actually delivered my car to my house for me. The customer service was and is outstanding. Yesterday, when I returned my leased Cadillac, the employees were in complete disarray. They lost my keys while I was there because they had four different people servicing me and they neglected to return my plate. Today when I called to ask where my plate was they said they would call me back. They never did. When I called a second time, the employee basically told me that I must be crazy because they always return the plate when the lease is returned. I bluntly explained that was not the case and it was their fault. They told me they would call me on Monday to see if they could find it. No apologies were offered. Furthermore, when the dealership realized I was not leasing another car from them they basically didn't give me the time of day. I highly DO NOT recommend leasing or buying a car from this dealership. They provide nothing but headaches and frustrations. Now, I am left to decide what I'm going to do without my plate. Hopefully they will find it or realize they will have to reimburse me for it - but probably not. HORRIBLE DEALERSHIP!!!!!!

1
★☆☆☆☆

I leased a Cadillac CTS from this dealership and had nothing but trouble. This first started when my car was hit and I had to take it in for repairs on the back bumper and passenger rear side, The repairs took over a month and every time I called to see if my car was finished, as I was stunned it was taking this long, no one would return my calls. I found this annoying as I was still having to pay for lease payments as well as for a loaner. TERRIBLE CUSTOMER SERVICE WHEN NO ONE CALLS THE CUSTOMER BACK. When I was finally able to pick up my CTS, the dealership failed to fix the rear side door which was not able to open. The dealership also lost my paper work so I was stuck at the dealership for an hour and half. Also when I asked why the door wasn't fixed they were unable to give me a concrete answer. When I asked how long it would take to fix the door they were also unable to give me an answer. Considering I did not want to go another month without the lease I was paying for I just declined to have it fixed as the lease was up in a month and a half. Therefore, I had a new car that didn't have a functional passenger side rear door - the door would not open as it was jammed. After deciding that I was not going to lease another car from this dealership, I leased an Audi A6 from Suburban of Farmington Hills. They actually delivered my car to my house for me. The customer service was and is outstanding. Yesterday, when I returned my leased Cadillac, the employees were in complete disarray. They lost my keys while I was there because they had four different people servicing me and they neglected to return my plate. Today when I called to ask where my plate was they said they would call me back. They never did. When I called a second time, the employee basically told me that I must be crazy because they always return the plate when the lease is returned. I bluntly explained that was not the case and it was their fault. They told me they would call me on Monday to see if they could find it. No apologies were offered. Furthermore, when the dealership realized I was not leasing another car from them they basically didn't give me the time of day. I highly DO NOT recommend leasing or buying a car from this dealership. They provide nothing but headaches and frustrations. Now, I am left to decide what I'm going to do without my plate. Hopefully they will find it or realize they will have to reimburse me for it - but probably not. HORRIBLE DEALERSHIP!!!!!!

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i have stopped by this location several times, they have quite an assortment of Hummer vehicles and also good selection of used/traded in vehicles. Waiting to see what happens to Hummer manufacturing.

4
★★★★☆

i have stopped by this location several times, they have quite an assortment of Hummer vehicles and also good selection of used/traded in vehicles. Waiting to see what happens to Hummer manufacturing.

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Message from Cadillac of Novi

Cadillac of Novi is the #1 Cadillac dealership in the country and our customers are our top priority. We're here to serve you with a full line of new Cadillac vehicles. We take pride in helping you find the right new or used car or SUV that's right for you. Whether you're looking for a new or used car, our friendly sales team can help with its no-pressure philosophy.

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