Mortensen Custom Plumbing

★★☆☆☆
  • PO Box 30501

    Flagstaff, AZ 86003

    Map & Directions
  • 602-466-9124

About Mortensen Custom Plumbing

Categories
  • Piping Contractors
  • Plumbers
  • Home Repair & Service
Details
  • Install Solar Water Heaters
  • Install Water Heater
  • Locate Line Breakage
  • Repair Solar Water Heaters
  • Sewer Main Clearing
  • Sewer Main Repair
  • Sump Pump Installation
  • Sump Pump Repair
  • Water Main Repair
  • Water Purification System Installation
  • Water Purification System Repair
  • Water Heater Repair
  • Clear Drain Clogs
  • Bathtub Refinishing

Home & Garden

Home & Garden
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We had an bad leak somewhere in a few hundred feet of buried pipe in our yard but no signs of water coming up. I specifically called Mortensen to ask if they had specialized equipment for subterranean leak detection, as our regular plumber did not have this equipment. After numerous evasive non-answers, Marty came to our home. More evasions. We knew the problem was not in our home (the water to the house was turned off but the meter was still spinning) but he insisted on started his evaluation there. He wanted to "work up an estimate" even though we were very specific about our wishes. After walking around for 10 minutes, he told my husband, with a straight face, that for $2,000, he would guarantee he would locate the leak (not fix it). We asked him to leave! We then called a backhoe operator, made a few educated guesses, dug in three spots, found the leak (it was a defective brass valve) and the backhoe operator even installed the new valve for us. Total cost including the $50 bonus we happily gave him, was under $400. This was the second time we had contacted Mortensen. Same story, evasiveness and wants to make a bloody fortune instead of listening to the customer's requests and trying to honestly fix a problem. It's so frustrating to come across a contractor or tradesman who assumes their customers are helpless idiots and tries to soak them for every penny (pun not really intended!) It's a bad way to run a business. The only good thing I can say is they come out very fast and he did not have the gall to charge the $89 they ask for a trip charge. Seems to me they are fishing for just how much they can charge when they sense a potential client is in a bad situation. Nothing like kicking you when you're down.

2
★★☆☆☆

We had an bad leak somewhere in a few hundred feet of buried pipe in our yard but no signs of water coming up. I specifically called Mortensen to ask if they had specialized equipment for subterranean leak detection, as our regular plumber did not have this equipment. After numerous evasive non-answers, Marty came to our home. More evasions. We knew the problem was not in our home (the water to the house was turned off but the meter was still spinning) but he insisted on started his evaluation there. He wanted to "work up an estimate" even though we were very specific about our wishes. After walking around for 10 minutes, he told my husband, with a straight face, that for $2,000, he would guarantee he would locate the leak (not fix it). We asked him to leave! We then called a backhoe operator, made a few educated guesses, dug in three spots, found the leak (it was a defective brass valve) and the backhoe operator even installed the new valve for us. Total cost including the $50 bonus we happily gave him, was under $400. This was the second time we had contacted Mortensen. Same story, evasiveness and wants to make a bloody fortune instead of listening to the customer's requests and trying to honestly fix a problem. It's so frustrating to come across a contractor or tradesman who assumes their customers are helpless idiots and tries to soak them for every penny (pun not really intended!) It's a bad way to run a business. The only good thing I can say is they come out very fast and he did not have the gall to charge the $89 they ask for a trip charge. Seems to me they are fishing for just how much they can charge when they sense a potential client is in a bad situation. Nothing like kicking you when you're down.

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