Power Auto Glass

★☆☆☆☆
  • 2801 25th St

    San Francisco, CA 94110

    Map & Directions
  • 415-285-2810

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Daily 8:30am-5:30pm
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My 2009 VW Rabbit was broken into (passenger door window broken) on Thursday January 26th, 2012. The next day I made an appointment with Power Auto Glass to come between 2-3pm to replace the broken window. The technician did not arrive until 4:30pm.\n\nVW Rabbits are different in the fact that you must take apart the exterior shell of the door to replace the door glass, which unfortunately I found out much later. \n\nThe technician took apart the interior panel of the door and began his repairs. Since the technician was working from the wrong side of the door he tried a few work arounds. He disconnected the speakers connected by rivets and tried to work through the metal plate blocking him. He ended up putting the window in, but extremely off track causing the window regulator to be stressed. He also broke the sensor to the window regulator and glued it back on with some silicone. The window wouldn't go up all of the way, and he had to use a suction cup to get the window up all of the way. He claimed that the regulator had been broken by the broken glass that had fallen when the car was broken into, but later it became clear that because of his shoddy work he had ""broken"" the regulator because of not completing the task in the correct manner. The repairs took 3 hours, and he said he was going to come back the next day to fix the regulator. They called on Monday and said the regulator would be $400 to replace. I didn't feel comfortable with the price so I said that I would research some other places. \n\nWhen I brought the car to Automotive Clinic on Divisadero I found out that the speakers had not been rewired or riveted back in like it came from the factory, the passenger door button for the window had not been rewired and didn't work at all, the sensor had been glued on, the window was extremely off track and in fact the regulator was not broken at all. These repairs to fix Power Auto Glass's mistake are going to cost me $509.00. \n\nI called Power Auto Glass to see if they were interested in putting this situation right, and they shifted all the blame back on me, and hung up on me several times. In the end they claimed to ""Sue them"" if I wanted to get any kind of money back. I just wanted the money from the labor returned, since I do own the glass, and it does function as designed.

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★☆☆☆☆

My 2009 VW Rabbit was broken into (passenger door window broken) on Thursday January 26th, 2012. The next day I made an appointment with Power Auto Glass to come between 2-3pm to replace the broken window. The technician did not arrive until 4:30pm.\n\nVW Rabbits are different in the fact that you must take apart the exterior shell of the door to replace the door glass, which unfortunately I found out much later. \n\nThe technician took apart the interior panel of the door and began his repairs. Since the technician was working from the wrong side of the door he tried a few work arounds. He disconnected the speakers connected by rivets and tried to work through the metal plate blocking him. He ended up putting the window in, but extremely off track causing the window regulator to be stressed. He also broke the sensor to the window regulator and glued it back on with some silicone. The window wouldn't go up all of the way, and he had to use a suction cup to get the window up all of the way. He claimed that the regulator had been broken by the broken glass that had fallen when the car was broken into, but later it became clear that because of his shoddy work he had ""broken"" the regulator because of not completing the task in the correct manner. The repairs took 3 hours, and he said he was going to come back the next day to fix the regulator. They called on Monday and said the regulator would be $400 to replace. I didn't feel comfortable with the price so I said that I would research some other places. \n\nWhen I brought the car to Automotive Clinic on Divisadero I found out that the speakers had not been rewired or riveted back in like it came from the factory, the passenger door button for the window had not been rewired and didn't work at all, the sensor had been glued on, the window was extremely off track and in fact the regulator was not broken at all. These repairs to fix Power Auto Glass's mistake are going to cost me $509.00. \n\nI called Power Auto Glass to see if they were interested in putting this situation right, and they shifted all the blame back on me, and hung up on me several times. In the end they claimed to ""Sue them"" if I wanted to get any kind of money back. I just wanted the money from the labor returned, since I do own the glass, and it does function as designed.

 

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