L'elite Bridal

★★★★☆
Summer Sample Sale Designer Bridal and Evening Collections up to 70% off August 10th-31st. www.lelite.com for location information
  • 14 Newbury St

    Boston, MA 02116

    Map & Directions
  • 617-424-1010

About L'elite Bridal

Hours
Mon-Fri 10-6:30 Sat 9:30-6p Sun 12p-5:o0p

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*If I could rate them separately- I would give the BRIDAL Boutique 4-5 STARS and the Bridesmaid experience 1 STAR****
It is important to note that this review applies to my experience in the BRIDAL store with Ysabel (the most lovely, pleasant and fantastic bridal sales woman I met throughout my long and tiring dress shopping experience).
I knew I chose the right place when it felt comfortable to give Ysabel a hug every time I saw her!!! I have not had any fittings yet, but I hope that this positive experience continues!
However, having read other reviews, I unfortunately do think I may have hit the jackpot with Ysabel as my experiences with the bridesmaid boutique was quite different....and I definitely can understand why there are many negative reviews.
After having such a great experience upstairs and getting a promotional discount at an event at Emerge Spa (which I paid to attend), I decided to trust L'elite with my bridal party. They carried the Monique Lhullier dresses that I fell in love with also....I was set up with Jill (who continued my obsession with Lelite - she is AMAZING! and so helpful) but it was not until my 3rd visit when DUN DUN DUN......I met the owner, this little old woman who seems like she may be nice until she opens her loud, unfriendly, demeaning, and confrontational mouth. This review is already long but I do think it is important to give the whole story because I feel it is unfair that overall Lelite has some great saleswomen but TERRIBLE OWNERSHIP.

I had already started my account, picked the dresses, worked out the payment (I wanted to pay towards each dress), worked out EVERY DETAIL with Jill......when I went back with a friend and met this little old passive aggressive woman.....she questioned every move I made, questioned the promotional discount and confronted me on every detail- she was so rude and was making everything 100 times more difficult than it needed to be and you could tell that the other saleswoman was trying to do damage control and knew that I was right and not to mention I was the CUSTOMER- the customer that had already spent $4.000 in the bridal department and was about to give her another $2,000 of business...After all of this, I let it go and was going to give her the benefit of the doubt., until today when I was informed by a bridesmaid that when she went back to get fitted, they tried to overcharge her by almost $100. My friend questioned the price (because I had already told the bridal party exactly how much the dresses were) this little old woman had the audacity to pipe up and say "DO YOU STILL WANT TO BE IN YOUR FRIEND'S WEDDING OR NOT??" My outrage led me to write this review today and I will use as many outlets as possible to make this situation known. The most ironic part is that the owner was very quick to demean her employees competence, telling me that they did not know what they were talking about.....when in reality they are probably the ONLY reason that she is still in business. I intend to request to never have to see or deal with her again in any way or fashion.
Consumers- don't avoid Lelite, avoid the owner and don't back down if you do have to deal with her...consumers do not deserve to be treated as expendable objects and it is despicable that she gets away with it. It is time for her to retire and let someone who understands the importance of customer service to step in and recover Lelite.

1
★★☆☆☆

*If I could rate them separately- I would give the BRIDAL Boutique 4-5 STARS and the Bridesmaid experience 1 STAR****
It is important to note that this review applies to my experience in the BRIDAL store with Ysabel (the most lovely, pleasant and fantastic bridal sales woman I met throughout my long and tiring dress shopping experience).
I knew I chose the right place when it felt comfortable to give Ysabel a hug every time I saw her!!! I have not had any fittings yet, but I hope that this positive experience continues!
However, having read other reviews, I unfortunately do think I may have hit the jackpot with Ysabel as my experiences with the bridesmaid boutique was quite different....and I definitely can understand why there are many negative reviews.
After having such a great experience upstairs and getting a promotional discount at an event at Emerge Spa (which I paid to attend), I decided to trust L'elite with my bridal party. They carried the Monique Lhullier dresses that I fell in love with also....I was set up with Jill (who continued my obsession with Lelite - she is AMAZING! and so helpful) but it was not until my 3rd visit when DUN DUN DUN......I met the owner, this little old woman who seems like she may be nice until she opens her loud, unfriendly, demeaning, and confrontational mouth. This review is already long but I do think it is important to give the whole story because I feel it is unfair that overall Lelite has some great saleswomen but TERRIBLE OWNERSHIP.

I had already started my account, picked the dresses, worked out the payment (I wanted to pay towards each dress), worked out EVERY DETAIL with Jill......when I went back with a friend and met this little old passive aggressive woman.....she questioned every move I made, questioned the promotional discount and confronted me on every detail- she was so rude and was making everything 100 times more difficult than it needed to be and you could tell that the other saleswoman was trying to do damage control and knew that I was right and not to mention I was the CUSTOMER- the customer that had already spent $4.000 in the bridal department and was about to give her another $2,000 of business...After all of this, I let it go and was going to give her the benefit of the doubt., until today when I was informed by a bridesmaid that when she went back to get fitted, they tried to overcharge her by almost $100. My friend questioned the price (because I had already told the bridal party exactly how much the dresses were) this little old woman had the audacity to pipe up and say "DO YOU STILL WANT TO BE IN YOUR FRIEND'S WEDDING OR NOT??" My outrage led me to write this review today and I will use as many outlets as possible to make this situation known. The most ironic part is that the owner was very quick to demean her employees competence, telling me that they did not know what they were talking about.....when in reality they are probably the ONLY reason that she is still in business. I intend to request to never have to see or deal with her again in any way or fashion.
Consumers- don't avoid Lelite, avoid the owner and don't back down if you do have to deal with her...consumers do not deserve to be treated as expendable objects and it is despicable that she gets away with it. It is time for her to retire and let someone who understands the importance of customer service to step in and recover Lelite.

.

This place offered the worst customer service I have ever experienced. The sales staff was so ice cold I felt so uncomfortable from the second I walked in. From the second I checked in for my apointment you would have thought I had snakes crawling out of my head. The girl that was assigned to us offered no help and not a hint of a smile. We were stuck back in a room which I think was a makeshift dressing room which seperated us from the employee break room and bathroom by only a curtain. I had no interest in spending any more time in this cold and unwelcoming shop than was absolutely necessary. We could not have gotten out of there fast enough. I opted to give my buisness to another bridal shop right down the street based soley on their EXCEPTIONAL customer service. I would never step foot in this place again. Finding bridesmaid dresses is supposed to be a fun and happy experience, we left this place with a complete bad taste in our mouth, I would never recommened a friend to this place.

0
★☆☆☆☆

This place offered the worst customer service I have ever experienced. The sales staff was so ice cold I felt so uncomfortable from the second I walked in. From the second I checked in for my apointment you would have thought I had snakes crawling out of my head. The girl that was assigned to us offered no help and not a hint of a smile. We were stuck back in a room which I think was a makeshift dressing room which seperated us from the employee break room and bathroom by only a curtain. I had no interest in spending any more time in this cold and unwelcoming shop than was absolutely necessary. We could not have gotten out of there fast enough. I opted to give my buisness to another bridal shop right down the street based soley on their EXCEPTIONAL customer service. I would never step foot in this place again. Finding bridesmaid dresses is supposed to be a fun and happy experience, we left this place with a complete bad taste in our mouth, I would never recommened a friend to this place.

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I bought an evening dress, and had it shipped to my house. The dress that arrived was the wrong size, but L'Elite refused to accept responsibility and give credit.
I would never shop agaIn in this boutique nor would I recommend it.
In today's day and age, service and customer satisfaction are the most important things. l'Elite does not provide either.

1
★☆☆☆☆

I bought an evening dress, and had it shipped to my house. The dress that arrived was the wrong size, but L'Elite refused to accept responsibility and give credit.
I would never shop agaIn in this boutique nor would I recommend it.
In today's day and age, service and customer satisfaction are the most important things. l'Elite does not provide either.

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As a future Bride-to-be, I could not have been happier with L'elite. The minute i walked in, I was warmly welcomed and treated professionally and with care. I found the perfect dress that was just what i had in mind. I worked with Lena who is not only sweet but is a gifted seamstress and has made this dress fit perfectly to my body.

I also brought with me my grandmothers lace dress, which dates back to1920 to see if i could wear a piece of the lace in anyway. The owner/manager and Lena were able to salvage the lace, dye it to the color of my dress and ultimately make a stunning floor length veil out of my grandmothers lace dress, which I will cherish forever. It is truly a magnificent piece of art. the seamstresses are incredibly talented, helpful and an absolute pleasure to work with. I would recommend L'elite to any future bride. It is a special, one of a kind boutique.

2
★★★★★

As a future Bride-to-be, I could not have been happier with L'elite. The minute i walked in, I was warmly welcomed and treated professionally and with care. I found the perfect dress that was just what i had in mind. I worked with Lena who is not only sweet but is a gifted seamstress and has made this dress fit perfectly to my body.

I also brought with me my grandmothers lace dress, which dates back to1920 to see if i could wear a piece of the lace in anyway. The owner/manager and Lena were able to salvage the lace, dye it to the color of my dress and ultimately make a stunning floor length veil out of my grandmothers lace dress, which I will cherish forever. It is truly a magnificent piece of art. the seamstresses are incredibly talented, helpful and an absolute pleasure to work with. I would recommend L'elite to any future bride. It is a special, one of a kind boutique.

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Truly a classic store for brides with exceptional taste! I loved every minute of my experience working with L'elite and their experienced seamstress staff. Lena could not have done a more incredible job making my dress fit like a glove. The bustle she created was perfect and she made it all seem so easy and effortless. If you want to see the caliber of her talent, you just have to stop in on the second floor and check out her original bridal gowns. Her designs are stunning and vibrant.

I glanced over the other reviews and found it odd to see a few complaints over price and personal style of the staff. If you are concerned about price, I suggest you stick with David's Bridal. At L'elite you are consulting with the highest level of professional seamstresses and designers, you pay for that level of expertise. Finally, if you are looking for someone to fawn all over you when you walk in, refreshingly, you will not find that here.

For me, L' elite was a perfect 10! Thank you for your excellent care.

2
★★★★★

Truly a classic store for brides with exceptional taste! I loved every minute of my experience working with L'elite and their experienced seamstress staff. Lena could not have done a more incredible job making my dress fit like a glove. The bustle she created was perfect and she made it all seem so easy and effortless. If you want to see the caliber of her talent, you just have to stop in on the second floor and check out her original bridal gowns. Her designs are stunning and vibrant.

I glanced over the other reviews and found it odd to see a few complaints over price and personal style of the staff. If you are concerned about price, I suggest you stick with David's Bridal. At L'elite you are consulting with the highest level of professional seamstresses and designers, you pay for that level of expertise. Finally, if you are looking for someone to fawn all over you when you walk in, refreshingly, you will not find that here.

For me, L' elite was a perfect 10! Thank you for your excellent care.

.

Salwa and the staff at L'Elite are wonderful. They listened to me and what I said I wanted and did everything they could to make that a reality. They see beyond the sale of the dress and truly care about the thing that brought you to them in the first place - you're getting married and it's YOUR special day. I always felt like they wanted to do anything and everything they could to make me happy and it was very much appreciated. I recommend them for their sincerity and excellent customer service... and their beautiful dresses!

2
★★★★★

Salwa and the staff at L'Elite are wonderful. They listened to me and what I said I wanted and did everything they could to make that a reality. They see beyond the sale of the dress and truly care about the thing that brought you to them in the first place - you're getting married and it's YOUR special day. I always felt like they wanted to do anything and everything they could to make me happy and it was very much appreciated. I recommend them for their sincerity and excellent customer service... and their beautiful dresses!

.

I loved L'Elite! I am also shocked to read some of the horrible reviews below. I had a great experience there! My dress was the first one I tried on, and I just fell in love instantly! Our consultant was Lena, and she was wonderful! We all knew the first dress was it, but we kept wanting to try on other dresses just in case, and she knew exactly what to pull! She was very accomodating, and lovely to work with! The shop is small, but the collection is extremely well edited. I highly reccommend going to this boutique! Yes, they are expensive dresses, but if you look at the desginers they carry on their website, of course theyre going to be expensive!

After deciding that my dress was THE dress, we were able to come back an hour later with my dad so he could see it. Lena was so helpful, and made me love the dress even more with the veils she pulled! I cant write about the allterations experience yet, but I hope it was just as enjoyable as the bridal shop experience!

2
★★★★★

I loved L'Elite! I am also shocked to read some of the horrible reviews below. I had a great experience there! My dress was the first one I tried on, and I just fell in love instantly! Our consultant was Lena, and she was wonderful! We all knew the first dress was it, but we kept wanting to try on other dresses just in case, and she knew exactly what to pull! She was very accomodating, and lovely to work with! The shop is small, but the collection is extremely well edited. I highly reccommend going to this boutique! Yes, they are expensive dresses, but if you look at the desginers they carry on their website, of course theyre going to be expensive!

After deciding that my dress was THE dress, we were able to come back an hour later with my dad so he could see it. Lena was so helpful, and made me love the dress even more with the veils she pulled! I cant write about the allterations experience yet, but I hope it was just as enjoyable as the bridal shop experience!

.

I just bought my wedding dress from L'elite. First of all my dress is beautiful, and elegant. I had a rather low budget reserved for my wedding dress, and Mona (I think she may be the owner of the store) after asking me how much I was planning on spending on the dress, led me to the wedding dress that she thought would be perfect for me. She knew exactly what would flatter my figure, and did not make me try on something that'd make me look 4 sizes bigger than I am. She was very nice and understanding, and did not even a bit look down on me, even though I was just looking at store display models. Nina, the salesperson who helped me throughout (while putting on the dress and etc. ) was also great, and extremely professional. I was very intimidated about the idea of going to my bridal shopping just with my maid of honor, (no mother, aunt, grandmother, etc.), and with an extremely limited budget. But everyone in L'elite made it very pleasant and easy for me. I don't think it gets better than this.

2
★★★★★

I just bought my wedding dress from L'elite. First of all my dress is beautiful, and elegant. I had a rather low budget reserved for my wedding dress, and Mona (I think she may be the owner of the store) after asking me how much I was planning on spending on the dress, led me to the wedding dress that she thought would be perfect for me. She knew exactly what would flatter my figure, and did not make me try on something that'd make me look 4 sizes bigger than I am. She was very nice and understanding, and did not even a bit look down on me, even though I was just looking at store display models. Nina, the salesperson who helped me throughout (while putting on the dress and etc. ) was also great, and extremely professional. I was very intimidated about the idea of going to my bridal shopping just with my maid of honor, (no mother, aunt, grandmother, etc.), and with an extremely limited budget. But everyone in L'elite made it very pleasant and easy for me. I don't think it gets better than this.

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I was initially reluctant to go into L'Elite because of the bad reviews I had read on here, but I really wanted to check out some Vera Wang bridesmaid dresses. My mom and I showed up in the evening without an appointment, and asked if we could just look around - no trying on necessary. They sales people were wonderful. They took the time to talk us through a bunch of different options, and even encouraged me to try bridesmaid dresses on so I could get a sense of what they would look like on my bridesmaids.

We made a follow up appointment with one of my bridesmaids and tried on about 50 dresses - it took much longer than the 1 hour allotted to us. They never rushed us or gave us a hard time about anything. We decided to put down a deposit to lock in the sale pricing and are going back this weekend all together to do the final decision.

I was pleasantly surprised by the level of service and help provided by the staff of L'Elite. They were nothing but helpful, providing exceptional customer service and honest opinions. I would recommend this to anyone looking for bridesmaid dresses.

2
★★★★★

I was initially reluctant to go into L'Elite because of the bad reviews I had read on here, but I really wanted to check out some Vera Wang bridesmaid dresses. My mom and I showed up in the evening without an appointment, and asked if we could just look around - no trying on necessary. They sales people were wonderful. They took the time to talk us through a bunch of different options, and even encouraged me to try bridesmaid dresses on so I could get a sense of what they would look like on my bridesmaids.

We made a follow up appointment with one of my bridesmaids and tried on about 50 dresses - it took much longer than the 1 hour allotted to us. They never rushed us or gave us a hard time about anything. We decided to put down a deposit to lock in the sale pricing and are going back this weekend all together to do the final decision.

I was pleasantly surprised by the level of service and help provided by the staff of L'Elite. They were nothing but helpful, providing exceptional customer service and honest opinions. I would recommend this to anyone looking for bridesmaid dresses.

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A good high-end wedding gown store that is so-so, not much variety, but not bad - but not really the experience I was expecting/hoping for.

Tried on some very expensive dresses, one Monique Lhuillier that was almost $10,000 worth, and yet did not find the dress actually prettier than some dresses I've tried that are a 1/4 of that price.

Good to experience, see what the expensive designers are putting out, but didnt find any really flattering gowns here, honestly. Maybe you'll have a different experience though.

I have to say, I did have the girl really try to push me into a sale, giving me veils, sashes, the works... It was mildly entertaining because she was so into it. She was very sweet though.

2
★★★★★

A good high-end wedding gown store that is so-so, not much variety, but not bad - but not really the experience I was expecting/hoping for.

Tried on some very expensive dresses, one Monique Lhuillier that was almost $10,000 worth, and yet did not find the dress actually prettier than some dresses I've tried that are a 1/4 of that price.

Good to experience, see what the expensive designers are putting out, but didnt find any really flattering gowns here, honestly. Maybe you'll have a different experience though.

I have to say, I did have the girl really try to push me into a sale, giving me veils, sashes, the works... It was mildly entertaining because she was so into it. She was very sweet though.

.

CRAZY STORY -- I bought a wedding dress here even though I was not getting married. Long story but a friend in the UK found a dress she liked for WAY cheaper here in the US than it was in the UK -- she looked up all the stores in the US that carry it and turns out this place was one of just a few that carry some of the higher end pretty cool, but still classic looking dresses.

They did not have her dress in the store but they were able to order is and since I just ordered it without bothering them about size or needing my friend to try it on (since she already had in the shop in the UK) they have us a pretty good deal! MUCH less than the UK price and less than the original price she quoted me for! Turns out they can order/carry lots of cool designers not many other New England shops do!

The service was very friendly, especially from the cute girl upstairs who was going to Fashion College here in Boston. They were a little weary of my coming in, in shlepy clothing to tell them a was buying a dress then and there, but when I explained the situation a bit more they warmed up.

The whole upstairs is wedding dresses and fancy stuff you might see someone wear to something SUPER formal or a really intense prom.

The downstairs had a large selection of dress for brides maids, the kinda stuff where you can get 15 of the same dresses and they give you all the colors to choose from.

2
★★★★★

CRAZY STORY -- I bought a wedding dress here even though I was not getting married. Long story but a friend in the UK found a dress she liked for WAY cheaper here in the US than it was in the UK -- she looked up all the stores in the US that carry it and turns out this place was one of just a few that carry some of the higher end pretty cool, but still classic looking dresses.

They did not have her dress in the store but they were able to order is and since I just ordered it without bothering them about size or needing my friend to try it on (since she already had in the shop in the UK) they have us a pretty good deal! MUCH less than the UK price and less than the original price she quoted me for! Turns out they can order/carry lots of cool designers not many other New England shops do!

The service was very friendly, especially from the cute girl upstairs who was going to Fashion College here in Boston. They were a little weary of my coming in, in shlepy clothing to tell them a was buying a dress then and there, but when I explained the situation a bit more they warmed up.

The whole upstairs is wedding dresses and fancy stuff you might see someone wear to something SUPER formal or a really intense prom.

The downstairs had a large selection of dress for brides maids, the kinda stuff where you can get 15 of the same dresses and they give you all the colors to choose from.

.

Don't be afraid to check out this place. Book an appointment in advance as they're a small shop, and keep an open mind. Also- I cannot stress this enough, do your homework and bring photos of dresses you like so they can get a grasp for what style you're into.

They carry a nice selection of Peter Lagner dresses, if you're into clean, modern, and smart looking dresses. If you're that sort of bride, you'll have good luck here, since the designs are quite unique. They also carry lots of bling bling and big designer name dresses too, if that's your cup of tea.

If you're feeling like Pronovias, I'd recommend purchasing the dress in the burbs, where the markup is less. I tried on a dress I tried on elsewhere, but it was marked up almost 50% more! But you can't blame them, Newbury rent must be insane.

Last but not least, I thought the service was friendly enough. They weren't sugar sweet, but they remained professional and courteous... Plus, they really listened to what I like and what I don't like, but! I can see how this store would be intimidating store to the wedding-dress-virgin. They help you get into dresses, so prepare to be in your underwear in front of a stranger.

2
★★★★★

Don't be afraid to check out this place. Book an appointment in advance as they're a small shop, and keep an open mind. Also- I cannot stress this enough, do your homework and bring photos of dresses you like so they can get a grasp for what style you're into.

They carry a nice selection of Peter Lagner dresses, if you're into clean, modern, and smart looking dresses. If you're that sort of bride, you'll have good luck here, since the designs are quite unique. They also carry lots of bling bling and big designer name dresses too, if that's your cup of tea.

If you're feeling like Pronovias, I'd recommend purchasing the dress in the burbs, where the markup is less. I tried on a dress I tried on elsewhere, but it was marked up almost 50% more! But you can't blame them, Newbury rent must be insane.

Last but not least, I thought the service was friendly enough. They weren't sugar sweet, but they remained professional and courteous... Plus, they really listened to what I like and what I don't like, but! I can see how this store would be intimidating store to the wedding-dress-virgin. They help you get into dresses, so prepare to be in your underwear in front of a stranger.

.

I called around noon on a Friday to see if I could pop by to look at some bridesmaid dresses. There is a certain brand I was looking for that is sold at 3 different stores on Newbury. I called the other two stores first and they both said they were full all day. L'elite also said they were booked but said since I was just one person coming in, I could pop by around 3:30pm. When I came, they were ready to greet me and very helpful. They were able to find the exact dresses I wanted despite my lack of clarity in describing them (some brand with a D that sort of looks like Mad Men). Lauren was the person who took my appointment and helped me. She was great. Knowledgeable, helpful, not pushy, and actually listened to me. I'm looking forward to coming back with my bridesmaids to try them on again.

2
★★★★★

I called around noon on a Friday to see if I could pop by to look at some bridesmaid dresses. There is a certain brand I was looking for that is sold at 3 different stores on Newbury. I called the other two stores first and they both said they were full all day. L'elite also said they were booked but said since I was just one person coming in, I could pop by around 3:30pm. When I came, they were ready to greet me and very helpful. They were able to find the exact dresses I wanted despite my lack of clarity in describing them (some brand with a D that sort of looks like Mad Men). Lauren was the person who took my appointment and helped me. She was great. Knowledgeable, helpful, not pushy, and actually listened to me. I'm looking forward to coming back with my bridesmaids to try them on again.

.

So far, so good!

Worked with Nelly (who's super cute, classy, and sweet), and a fantastic saleswoman. Whoever reviewed below and said Nelly ""snapped"" at her apparently hates humanity, because I can't imagine Nelly ever being nasty.. It is a super stressful experience, but they gave their honest opinions.... and these women know EXACTLY what they are doing. I would go so far as to say that they are the best in the business. The older lady that helped me (unfortunately her name escapes me) while purchasing my dress has SUCH an eye for bridal gowns and tailoring. She really pushed me (in a good way) into making the right decision. I had such a great experience, that they were my first choice for bridesmaids gowns, and they didn't even carry any brands of dresses that I had been considering! Lauren was fantastic (and I even found out after the fact that she doesn't normally work with bridesmaids, but with the formal wear) and all of my bridesmaids are happy. Or at least they are TELLING me they are happy :)

I have to dock them a star because I feel like they don't communicate very well. Not sure if its the older ladies not being great with technology, but they lost an appointment of mine entirely (was able to come back 2 hours later... and Newbury is not a TERRIBLE spot to kill time!), and sometimes I get a blank stare when I walk in (Who are you and what do you want?). I should also mention that If you want someone gushing over you and being artificial and OMGing, then this is not the place for you. They are brutally honest (e.g. ""you need lose 5 lbs or I am letting the dress out""), and sometimes this comes off as rude, but its not.

After having SEVERAL negative experiences at Priscilla's, I would highly recommend giving L'elite a chance. That is, of course, if you're budget allows for dresses $4K and up.

My dress is being altered as we speak, and I will give an update after its back. My alterations, shoes, and other accessories are ~$800 (bustle, hem, neckline alterations) but I expected this in a dress of this caliber. I'm excited to see how it comes out!

2
★★★★★

So far, so good!

Worked with Nelly (who's super cute, classy, and sweet), and a fantastic saleswoman. Whoever reviewed below and said Nelly ""snapped"" at her apparently hates humanity, because I can't imagine Nelly ever being nasty.. It is a super stressful experience, but they gave their honest opinions.... and these women know EXACTLY what they are doing. I would go so far as to say that they are the best in the business. The older lady that helped me (unfortunately her name escapes me) while purchasing my dress has SUCH an eye for bridal gowns and tailoring. She really pushed me (in a good way) into making the right decision. I had such a great experience, that they were my first choice for bridesmaids gowns, and they didn't even carry any brands of dresses that I had been considering! Lauren was fantastic (and I even found out after the fact that she doesn't normally work with bridesmaids, but with the formal wear) and all of my bridesmaids are happy. Or at least they are TELLING me they are happy :)

I have to dock them a star because I feel like they don't communicate very well. Not sure if its the older ladies not being great with technology, but they lost an appointment of mine entirely (was able to come back 2 hours later... and Newbury is not a TERRIBLE spot to kill time!), and sometimes I get a blank stare when I walk in (Who are you and what do you want?). I should also mention that If you want someone gushing over you and being artificial and OMGing, then this is not the place for you. They are brutally honest (e.g. ""you need lose 5 lbs or I am letting the dress out""), and sometimes this comes off as rude, but its not.

After having SEVERAL negative experiences at Priscilla's, I would highly recommend giving L'elite a chance. That is, of course, if you're budget allows for dresses $4K and up.

My dress is being altered as we speak, and I will give an update after its back. My alterations, shoes, and other accessories are ~$800 (bustle, hem, neckline alterations) but I expected this in a dress of this caliber. I'm excited to see how it comes out!

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I made a last minute appointment for my sister (the bride) and they were extremely friendly in letting us pretty much have the run of the place. The woman asked us point-blank what our price range was, but instead of balking at a low price, she was able to help the salesgirl pick out dresses of appropriate style and price for the bride to try on. THe salesgirl herself was extremely nice, and L'elite was accomodating to us in being able to push the price of the brides "dream dress" down to an affordable level. We probably wont go there for the alterations as it is far away, and seemed pricey. Also the woman did seem condescending to her staff, but more in a business-like way than a snobby way.

2
★★★★★

I made a last minute appointment for my sister (the bride) and they were extremely friendly in letting us pretty much have the run of the place. The woman asked us point-blank what our price range was, but instead of balking at a low price, she was able to help the salesgirl pick out dresses of appropriate style and price for the bride to try on. THe salesgirl herself was extremely nice, and L'elite was accomodating to us in being able to push the price of the brides "dream dress" down to an affordable level. We probably wont go there for the alterations as it is far away, and seemed pricey. Also the woman did seem condescending to her staff, but more in a business-like way than a snobby way.

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I have been reading about so many bad experiences while looking for wedding gowns. I thought I would write in about the amazing experience I had buying my own dress at L'elite. I had looked at a few stores and had not found anything. When my mother, sister and I went for my appointment at L'elite I was a bit tired and didn't think I would find anything that day. It was great that they let us walk around the store and pull dresses ourselves as opposed to having someone bring me dresses out of nowhere that I would never pick out! They had an outstanding selection and the staff was professional, courteous and fun. I did not feel overwhelmed at any point during my appointment. I bought my dress that day! Today I had my first fitting and had just as lovely an experience. Good luck, ladies, and I hope you all have the same experience!

2
★★★★★

I have been reading about so many bad experiences while looking for wedding gowns. I thought I would write in about the amazing experience I had buying my own dress at L'elite. I had looked at a few stores and had not found anything. When my mother, sister and I went for my appointment at L'elite I was a bit tired and didn't think I would find anything that day. It was great that they let us walk around the store and pull dresses ourselves as opposed to having someone bring me dresses out of nowhere that I would never pick out! They had an outstanding selection and the staff was professional, courteous and fun. I did not feel overwhelmed at any point during my appointment. I bought my dress that day! Today I had my first fitting and had just as lovely an experience. Good luck, ladies, and I hope you all have the same experience!

.

I like the service .My consultant didnot pressure me to buy.She help me find the perfect gown by listening to what I wanted.You will find the staff friendly, accomodating and extremely knowlegeable to help you find the perfect dress for your special day.

2
★★★★★

I like the service .My consultant didnot pressure me to buy.She help me find the perfect gown by listening to what I wanted.You will find the staff friendly, accomodating and extremely knowlegeable to help you find the perfect dress for your special day.

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I am pleased to say I wore to my wedding, one of Lena's original designs. It was such a wonderful experience working with her. She made a custom gown for me and words cannot explain how exciting it was to wear. I felt modern and chic and I looked like a true modern princess. Viva Glam!

2
★★★★★

I am pleased to say I wore to my wedding, one of Lena's original designs. It was such a wonderful experience working with her. She made a custom gown for me and words cannot explain how exciting it was to wear. I felt modern and chic and I looked like a true modern princess. Viva Glam!

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Pronovias has a beautiful wedding collection. It was a pleasure getting my dress here and choosing from their selection. This is a high end boutique, and the price was EXCELLENT for my dress was only a mere 15 hundred.. WOW!! The service was very helpful, and I recommend L'elite to any relative or friend with weddingbells ringing, I also recommend them to anyone looking for a formal gown for any formal occasion.

2
★★★★★

Pronovias has a beautiful wedding collection. It was a pleasure getting my dress here and choosing from their selection. This is a high end boutique, and the price was EXCELLENT for my dress was only a mere 15 hundred.. WOW!! The service was very helpful, and I recommend L'elite to any relative or friend with weddingbells ringing, I also recommend them to anyone looking for a formal gown for any formal occasion.

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Beautiful Dresses. But not the only place in town. They are rude. Are only concerned with getting paid. Not responsive to telephone calls or emails.

0
★☆☆☆☆

Beautiful Dresses. But not the only place in town. They are rude. Are only concerned with getting paid. Not responsive to telephone calls or emails.

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The prices were high but for what I bought it was certainly to be expected. The service was especially elite- absolutely fabulous!! All in all, I had a great experience, Thanks L'elite.

2
★★★★★

The prices were high but for what I bought it was certainly to be expected. The service was especially elite- absolutely fabulous!! All in all, I had a great experience, Thanks L'elite.

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I got work done on my dress the same day of my wedding and it was perfect! Thank you for the last minute work!

2
★★★★★

I got work done on my dress the same day of my wedding and it was perfect! Thank you for the last minute work!

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Reasonable range of prices. Great services, very helpful comments and suggestions. Wonderful service thank you!

2
★★★★★

Reasonable range of prices. Great services, very helpful comments and suggestions. Wonderful service thank you!

.

Extremely knowledgeable and a pleasure to work with.

2
★★★★★

Extremely knowledgeable and a pleasure to work with.

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You ladies are amazing! And you have a wonderful eye for dresses.

2
★★★★★

You ladies are amazing! And you have a wonderful eye for dresses.

.

Nely was amazing this is the best fitting I had, she pulled so many excellent choices- really awesome! She encouraged me to push. Thank you what would I have done without you!

2
★★★★★

Nely was amazing this is the best fitting I had, she pulled so many excellent choices- really awesome! She encouraged me to push. Thank you what would I have done without you!

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I got a dress from the Marchesa collection. For the price and service including alterations to the dress, it was definitely worth it. Thank you again.

2
★★★★★

I got a dress from the Marchesa collection. For the price and service including alterations to the dress, it was definitely worth it. Thank you again.

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The collection is great, There is a lot of variety. The price is very fair, and the service is great.

2
★★★★★

The collection is great, There is a lot of variety. The price is very fair, and the service is great.

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My cousin was getting married at a fancy place in Manhattan and needed a beautiful dress but had very little time to shop around. The women was very helpful and sweet

2
★★★★★

My cousin was getting married at a fancy place in Manhattan and needed a beautiful dress but had very little time to shop around. The women was very helpful and sweet

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I would like to especially thank Luann for her tremendous service throughout the year. Her patience and undertstanding went above and beyond. I would highly recommend L'Elite! Once again, Loan thanks a million! Pros: Service, very courteous, patient

2
★★★★★

I would like to especially thank Luann for her tremendous service throughout the year. Her patience and undertstanding went above and beyond. I would highly recommend L'Elite! Once again, Loan thanks a million! Pros: Service, very courteous, patient

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I found myself in the unenviable position of being without a wedding dress 6 days before my wedding after my tailor failed to deliver a wearable dress. I live outside of the country but was getting married in Boston. L'Elite was recommended to me by a local seamstress. I had an appointment with a salesperson on Monday and was presented with a selection of several gorgeous dresses, any of which would have been perfect. By Thursday after some expert tailoring by Lena, I had an amazing dress in hand for my wedding on Saturday. The team at L'Elite were professional and calming in a very stressful situation and they turned what could have been a nightmare into a wonderful occasion. I can't thank them enough and would recommend them to anyone seeking a wedding or evening gown.

2
★★★★★

I found myself in the unenviable position of being without a wedding dress 6 days before my wedding after my tailor failed to deliver a wearable dress. I live outside of the country but was getting married in Boston. L'Elite was recommended to me by a local seamstress. I had an appointment with a salesperson on Monday and was presented with a selection of several gorgeous dresses, any of which would have been perfect. By Thursday after some expert tailoring by Lena, I had an amazing dress in hand for my wedding on Saturday. The team at L'Elite were professional and calming in a very stressful situation and they turned what could have been a nightmare into a wonderful occasion. I can't thank them enough and would recommend them to anyone seeking a wedding or evening gown.

Pros: Wonderful selection, amazing service

Cons: Stairs! Need an elevator:)

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This is one of those places that is living off of its location and a veil of posh. I got the impression that they workers there did not want to help me and that they had no idea what language I was speaking when I tried to describe what I was looking for in a bridesmaid dress. They made me feel like they didn't want my business, and quite honestly, after trying on their dresses, the feeling was mutual.

1
★☆☆☆☆

This is one of those places that is living off of its location and a veil of posh. I got the impression that they workers there did not want to help me and that they had no idea what language I was speaking when I tried to describe what I was looking for in a bridesmaid dress. They made me feel like they didn't want my business, and quite honestly, after trying on their dresses, the feeling was mutual.

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I stopped by L'elite the other day, as I was taking a stroll down Newbury St. What a fantastic store. You should see these evening and special occasion dresses. Absolutely to die for. I know exactly where I'm going when I need a new dress. Their Mother of the Bride collection is beautiful as well. The owner was really nice. I loved going in.

2
★★★★★

I stopped by L'elite the other day, as I was taking a stroll down Newbury St. What a fantastic store. You should see these evening and special occasion dresses. Absolutely to die for. I know exactly where I'm going when I need a new dress. Their Mother of the Bride collection is beautiful as well. The owner was really nice. I loved going in.

Pros: The evening gowns are gorgeous

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I bought my wedding dress at L'Elite and the service and selection were top notch. I really had a pleasant experience through all of the fittings, etc. and they have a nice selection of jewelry and head pieces too.

4
★★★★☆

I bought my wedding dress at L'Elite and the service and selection were top notch. I really had a pleasant experience through all of the fittings, etc. and they have a nice selection of jewelry and head pieces too.

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I would like to especially thank Loan for her tremendous service throughout the year. Her patience and undertstanding went above and beyond. I would highly recommend L'Elite! Once again, Loan thanks a million!

2
★★★★★

I would like to especially thank Loan for her tremendous service throughout the year. Her patience and undertstanding went above and beyond. I would highly recommend L'Elite! Once again, Loan thanks a million!

Pros: Service, very courteous, patient

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L'Elite was recomended to me by my cousin who get married in her mother,s wedding gown. Her gown needed a lot of changes and she was very happy with the results.
When I went to L'Elite I was very impressed with their selection of designers, styles, and price ranges. Because I was on a limited budget I purchased a sample gown. Mona who was helping me made me feel welcomed and comfortable. When I asked about alteration cost (it was 2 sizes too small and needed many changes in style) L'Elite's seamstress Lena spent a great deal of time with me explaining to me all my options, offering solutions and compromises. She had many ideas and I felt that she understood what I wanted even when I had trouble explaining it myself. The work that she did was truly amazing. We started with a sample gown and ended up with the beautiful and unique gown that was perfect for my body, my personality, and the setting of my wedding. I felt and looked beautiful on my wedding day.
I would recommend L'Elite to anybody. Thank you.

2
★★★★★

L'Elite was recomended to me by my cousin who get married in her mother,s wedding gown. Her gown needed a lot of changes and she was very happy with the results.
When I went to L'Elite I was very impressed with their selection of designers, styles, and price ranges. Because I was on a limited budget I purchased a sample gown. Mona who was helping me made me feel welcomed and comfortable. When I asked about alteration cost (it was 2 sizes too small and needed many changes in style) L'Elite's seamstress Lena spent a great deal of time with me explaining to me all my options, offering solutions and compromises. She had many ideas and I felt that she understood what I wanted even when I had trouble explaining it myself. The work that she did was truly amazing. We started with a sample gown and ended up with the beautiful and unique gown that was perfect for my body, my personality, and the setting of my wedding. I felt and looked beautiful on my wedding day.
I would recommend L'Elite to anybody. Thank you.

Pros: exelent service

Cons: parking

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I have never written a review on a website before, but after the horrible experience that I had at L'elite, I felt compelled to warn others! When I first called L'elite to make an appointment, the woman on the phone was very rude, but I decided to give her the benefit of the doubt and continue to schedule the appointment. From the moment my mom and I arrived at the appointment, the woman who was helping us was EXTREMELY snobby and rude. She literally did not smile once the entire time we were there. She stood around while I looked through the dresses, and did not make one suggestion even though I explained what I was looking for. When it was time to try the dresses on, she showed my mom and I to the dressing room and closed us in. She did not offer to help me get into the dresses, so my mom and I were left trying to clip the dresses in the back so that they would fit correctly. Needless to say, this is something that an experienced person working in a bridal shop should be doing, and the two of us had no clue!
From the moment I walked into L'elite, I felt extremely uncomfortable and almost like it was a hassle that I had come in for an appointment. I am a very easy-going person, and I had wonderful experiences at a number of other bridal salons in the Boston area. This was BY FAR the rudest, snobbiest, most unhelpful bridal salon that I have ever stepped foot in, and I would not recommend it to anyone!

0
★☆☆☆☆

I have never written a review on a website before, but after the horrible experience that I had at L'elite, I felt compelled to warn others! When I first called L'elite to make an appointment, the woman on the phone was very rude, but I decided to give her the benefit of the doubt and continue to schedule the appointment. From the moment my mom and I arrived at the appointment, the woman who was helping us was EXTREMELY snobby and rude. She literally did not smile once the entire time we were there. She stood around while I looked through the dresses, and did not make one suggestion even though I explained what I was looking for. When it was time to try the dresses on, she showed my mom and I to the dressing room and closed us in. She did not offer to help me get into the dresses, so my mom and I were left trying to clip the dresses in the back so that they would fit correctly. Needless to say, this is something that an experienced person working in a bridal shop should be doing, and the two of us had no clue!
From the moment I walked into L'elite, I felt extremely uncomfortable and almost like it was a hassle that I had come in for an appointment. I am a very easy-going person, and I had wonderful experiences at a number of other bridal salons in the Boston area. This was BY FAR the rudest, snobbiest, most unhelpful bridal salon that I have ever stepped foot in, and I would not recommend it to anyone!

Pros: This is a difficult one...

Cons: horrible service, snobby atmosphere, rude and unhelpful consultants

.

I am taking down my very poor review because they seem to be coming around and agreeing that the wrong order I received was a misunderstanding. My experiences with them have not been perfect, but I always feel if a store corrects an error with a store credit, no harm done.

The service isn't perfect, and be careful that you are clear about EXACTLY what you need because they are very tough about returns. Do not take any advice from the people working there if you are not completely sure it is correct! But as I said, I'm an easy going shopper and I think we've come to an understanding.

P.S. The curtains don't cover the door to the changing rooms so wear good underwear :-)

1
★★★☆☆

I am taking down my very poor review because they seem to be coming around and agreeing that the wrong order I received was a misunderstanding. My experiences with them have not been perfect, but I always feel if a store corrects an error with a store credit, no harm done.

The service isn't perfect, and be careful that you are clear about EXACTLY what you need because they are very tough about returns. Do not take any advice from the people working there if you are not completely sure it is correct! But as I said, I'm an easy going shopper and I think we've come to an understanding.

P.S. The curtains don't cover the door to the changing rooms so wear good underwear :-)

Pros: They offer some pretty dreses

Cons: the service isn't great

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Fortunately I do not read reviews before going to any store, however, in this case I decided to do an extra research and I was surprised about L?elite reviews this week so I decided to add my own reviews.
I started my search for my wedding gown over a year ago and I recently got married this pass August.
When I made an appointment at L?elite my sales associate was welcoming, friendly, and professional. I showed her pictures of wedding gowns that I liked. She showed me styles that were similar and also styles that I had not tried yet. I liked L?elite for more than one reasons: first, they allowed me to feel the dresses and touch the fabric, try as many as I wanted and they had wide selection of designers and prices. I was stunned and astonished when I found my gown because it was completely different than I had imagined.
My consultant was extremely friendly and knowledgeable and I couldn?t be happier.
I am very proud to say that I bought my gown from a very nice Boutique on Newbury in Boston since I lived in Michigan they weren?t as great.
I am wondering why would you had a bad experience in such a nice welcoming boutique, even the alteration part was fun and easy although I was losing so much weight before the wedding and they accommodated me professionally.
My advice to all the brides and especially my friends, don?t trust the reviews 100%, try it yourself and you will judge better.
I highly recommend L?elite and I would love to go back again for evening gowns soon.

2
★★★★★

Fortunately I do not read reviews before going to any store, however, in this case I decided to do an extra research and I was surprised about L?elite reviews this week so I decided to add my own reviews.
I started my search for my wedding gown over a year ago and I recently got married this pass August.
When I made an appointment at L?elite my sales associate was welcoming, friendly, and professional. I showed her pictures of wedding gowns that I liked. She showed me styles that were similar and also styles that I had not tried yet. I liked L?elite for more than one reasons: first, they allowed me to feel the dresses and touch the fabric, try as many as I wanted and they had wide selection of designers and prices. I was stunned and astonished when I found my gown because it was completely different than I had imagined.
My consultant was extremely friendly and knowledgeable and I couldn?t be happier.
I am very proud to say that I bought my gown from a very nice Boutique on Newbury in Boston since I lived in Michigan they weren?t as great.
I am wondering why would you had a bad experience in such a nice welcoming boutique, even the alteration part was fun and easy although I was losing so much weight before the wedding and they accommodated me professionally.
My advice to all the brides and especially my friends, don?t trust the reviews 100%, try it yourself and you will judge better.
I highly recommend L?elite and I would love to go back again for evening gowns soon.

Pros: Friendly, selection and professional

Cons: Parking

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I have had several encounters anoccasions to visit L'elite Bridal for formal wear and weddings. Each and every time I was well receved and treated w/professionalism. I found many choices of name brans gowns. My daughter and I were treated as if we were their one and only customer. The shop was capable of shutting out the world around and we took hours of their time and they were as pleasant and helpful from start to finish. We requested the shop have for us several name brand gowns present for our visit that we liked (viewed on the net previously). They complied and had no difficulty when we purchased another style. Personally I requested cap sleeves put on my dress when it was strapless. This was done beautifully and w/out notice. My daughters wedding dress needed to be significantly altered and this was done beautifully as though the dress was made only for her. I had the occaison to stop in short notice and was able to get altered a beautiful gown for a "Black Tie" formal occaision for my self and my daughter w/in 1 day. This service was provided w/the utmost couteousness and professionalism you expect and recieve from a high caliber Boutique like L'elite. Fortunately I did not read the reviews in this service as I find it unfounded. It takes two to tango I wonder how the previous reviewers were to the staff of the boutique. BRAVO L'ELITE, I WILL RETURN AND HIGHLY RECCOMMEND YOUR SHOP TO ALL!!!!!!

2
★★★★★

I have had several encounters anoccasions to visit L'elite Bridal for formal wear and weddings. Each and every time I was well receved and treated w/professionalism. I found many choices of name brans gowns. My daughter and I were treated as if we were their one and only customer. The shop was capable of shutting out the world around and we took hours of their time and they were as pleasant and helpful from start to finish. We requested the shop have for us several name brand gowns present for our visit that we liked (viewed on the net previously). They complied and had no difficulty when we purchased another style. Personally I requested cap sleeves put on my dress when it was strapless. This was done beautifully and w/out notice. My daughters wedding dress needed to be significantly altered and this was done beautifully as though the dress was made only for her. I had the occaison to stop in short notice and was able to get altered a beautiful gown for a "Black Tie" formal occaision for my self and my daughter w/in 1 day. This service was provided w/the utmost couteousness and professionalism you expect and recieve from a high caliber Boutique like L'elite. Fortunately I did not read the reviews in this service as I find it unfounded. It takes two to tango I wonder how the previous reviewers were to the staff of the boutique. BRAVO L'ELITE, I WILL RETURN AND HIGHLY RECCOMMEND YOUR SHOP TO ALL!!!!!!

Pros: sERVICE AND SELECTION, ALTERATIONS PRECISE AND DONE BEAUTIFULLY

Cons: LOCATION AND PARKING

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I didn't read the reviews before going in so my opinion is formed solely based on my experience. I went in for my appointment and the young woman helping me did not help me at all. I had an idea of the style/cut of dress I wanted and even gave her a description and names of dresses that I had in mind - she was unable to see or understand what kind of dress I wanted, even though I told her I wanted lace, mermaid or flowing, non-strapless. They gave no suggestions at all!! Instead, she said, why don't you just look around at our dresses and see what you might want to try on - which is fine, but she didn't attempt to help me look through dresses or tell me the types of dresses they carry and in which section. I ended up choosing some dresses that fit a couple of my criteria but they just did not look nice at all. When I asked if they had a dress I did want to try on, an older lady (perhaps the owner?) jumped in to tell me they don't have it but I could try on something else that "looks like it and is basically the same". Neither of them went to get it for me so I had to ask a few times before they brought it out and when they did, it definitely was NOT even remotely similar to the one I asked for(even though they saw the pictures). Not only were they not helpful, both women acted pretentious and rude - the older woman kept pressuring me to take that dress because it was "the same thing" - based on that experience, I would NEVER purchase from them. I recently went to the Pronovias boutique in New York and that was the best experience and I recommend that to anyone. In contrast, Pronovias was extremely helpful and not haughty at all.

0
★☆☆☆☆

I didn't read the reviews before going in so my opinion is formed solely based on my experience. I went in for my appointment and the young woman helping me did not help me at all. I had an idea of the style/cut of dress I wanted and even gave her a description and names of dresses that I had in mind - she was unable to see or understand what kind of dress I wanted, even though I told her I wanted lace, mermaid or flowing, non-strapless. They gave no suggestions at all!! Instead, she said, why don't you just look around at our dresses and see what you might want to try on - which is fine, but she didn't attempt to help me look through dresses or tell me the types of dresses they carry and in which section. I ended up choosing some dresses that fit a couple of my criteria but they just did not look nice at all. When I asked if they had a dress I did want to try on, an older lady (perhaps the owner?) jumped in to tell me they don't have it but I could try on something else that "looks like it and is basically the same". Neither of them went to get it for me so I had to ask a few times before they brought it out and when they did, it definitely was NOT even remotely similar to the one I asked for(even though they saw the pictures). Not only were they not helpful, both women acted pretentious and rude - the older woman kept pressuring me to take that dress because it was "the same thing" - based on that experience, I would NEVER purchase from them. I recently went to the Pronovias boutique in New York and that was the best experience and I recommend that to anyone. In contrast, Pronovias was extremely helpful and not haughty at all.

Pros: It's in a nice brownstone building

Cons: pretentious/terrible service, difficult parking, small selection

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I just wanted to warn anyone thinking of going to this place that they should stay
away. I went in with my mom who was looking at dresses for herself. We were
helped by an older woman. She was so condescending. She tried to convince us
to try an dresses that we didn't like. They looked like something I would have worn
to my prom back in the 90s. She told us that she was a tailor and could change things
and make it look custom made. She tried to convince us that the dress had been
made in France and was a one of a kind peice. Did she really think she could pull
the wool over our eyes. She just wouldn't listen to us. I would never go back to this
place. I wish I had taken the time to read the reviews before I decided to go.

1
★★☆☆☆

I just wanted to warn anyone thinking of going to this place that they should stay
away. I went in with my mom who was looking at dresses for herself. We were
helped by an older woman. She was so condescending. She tried to convince us
to try an dresses that we didn't like. They looked like something I would have worn
to my prom back in the 90s. She told us that she was a tailor and could change things
and make it look custom made. She tried to convince us that the dress had been
made in France and was a one of a kind peice. Did she really think she could pull
the wool over our eyes. She just wouldn't listen to us. I would never go back to this
place. I wish I had taken the time to read the reviews before I decided to go.

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I would never recommend using L'elite for anything. I went to get fitted for a bridesmaids dress which they had to order for me. I tried the sample they had in the store (size 12). I am a size 2 -4 and she suggested to try it on just to see what it would look like. Which was fine. She then took my measurements and told me based on the measurements I would a size 6. I said no based on the measurements it looks like I need a 4. The only measurement that was off was my waist by one inch. She then wrote down a 6 even though I said I wanted a 4. I went back and decided NOT to get the dress altered by them considering their rude and snotty attitude when I said that I told the lady in the downstairs section that I had requested a 4 and the 6 was about 2 sizes to big. She was so rude and offered NO help. The only woman who worked there who was nice was the older woman ( I think she does the alterations). I took the dress to a new bridal shop where I tried the dress on and everyone in the store was shocked that they would order such a huge dress - they had to take 2 inches in on both sides. They even said she definitely measured you wrong. Horrible service.

0
★☆☆☆☆

I would never recommend using L'elite for anything. I went to get fitted for a bridesmaids dress which they had to order for me. I tried the sample they had in the store (size 12). I am a size 2 -4 and she suggested to try it on just to see what it would look like. Which was fine. She then took my measurements and told me based on the measurements I would a size 6. I said no based on the measurements it looks like I need a 4. The only measurement that was off was my waist by one inch. She then wrote down a 6 even though I said I wanted a 4. I went back and decided NOT to get the dress altered by them considering their rude and snotty attitude when I said that I told the lady in the downstairs section that I had requested a 4 and the 6 was about 2 sizes to big. She was so rude and offered NO help. The only woman who worked there who was nice was the older woman ( I think she does the alterations). I took the dress to a new bridal shop where I tried the dress on and everyone in the store was shocked that they would order such a huge dress - they had to take 2 inches in on both sides. They even said she definitely measured you wrong. Horrible service.

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My sister is getting married, and we went for bridesmaid, jr bridesmaid and flower girl dresses. I dreaded having to go for these dresses because I know what a nightmare it can be. But at L'elite, it was wonderful! We were able to pick out different styles for our body types (and there were lots of options!), and then the dresses would be made to match by color. That was so exciting, because none of us had the same body. And I don't know what the other reviews are talking about, but I'm a big girl, and if anything the staff went to lengths to make me feel comfortable. The staff was friendly, knowledgeable, quick, had great suggestions, were super polite, and we were in and out of there in an hour! We found what we liked, they took our measurements, we set the color, and that was it! I was so relieved that we were able to get the whole thing done in one outing (since everyone was coming from out of state), and thrilled it went so seamlessly. Thank you L'elite, and I would definetly go there again when I have to buy a dress for another special occasion.

2
★★★★★

My sister is getting married, and we went for bridesmaid, jr bridesmaid and flower girl dresses. I dreaded having to go for these dresses because I know what a nightmare it can be. But at L'elite, it was wonderful! We were able to pick out different styles for our body types (and there were lots of options!), and then the dresses would be made to match by color. That was so exciting, because none of us had the same body. And I don't know what the other reviews are talking about, but I'm a big girl, and if anything the staff went to lengths to make me feel comfortable. The staff was friendly, knowledgeable, quick, had great suggestions, were super polite, and we were in and out of there in an hour! We found what we liked, they took our measurements, we set the color, and that was it! I was so relieved that we were able to get the whole thing done in one outing (since everyone was coming from out of state), and thrilled it went so seamlessly. Thank you L'elite, and I would definetly go there again when I have to buy a dress for another special occasion.

Pros: Knowledgeable staff, experienced owner, large selection

Cons: didn't see any

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Despite some of the horrible reviews, thus far I have had a great experience at L'elite. I live in New York City but was home visiting my parents in Boston and my mom and I decided to check out some of the Bridal stores on Newbury street. I made an appointment with L'elite about a week before and had no problem the day I went. There were only one or two other people in the store and they spent hours with me since I was so indecisive. I'm not a size 4-more like a size 8 or larger and I definitely have hips and a butt and they never commented on my size or said they didn't have dresses to fit my figure. They have a huge collection of lots of different designers. Of course, most of them are pretty high end, but what do you expect at a boutique on Newbury street? I found a dress that day that I loved and the girl in alterations was able to accommodate me right away since I was going back to New York. I've been to two fittings so far and I have two more to go. It's terrible that other people had problems but even living out of town there is no way I would allow them to ship the dress to me with out trying it on first even if they said it was fine and I didn't need a final fitting. And If they did ship it to me I would never wait until just a few days before my wedding to take it out of the box and try it on. Who knows? But so far, they've been really flexible, and accommodating and I have had a great experience.

2
★★★★★

Despite some of the horrible reviews, thus far I have had a great experience at L'elite. I live in New York City but was home visiting my parents in Boston and my mom and I decided to check out some of the Bridal stores on Newbury street. I made an appointment with L'elite about a week before and had no problem the day I went. There were only one or two other people in the store and they spent hours with me since I was so indecisive. I'm not a size 4-more like a size 8 or larger and I definitely have hips and a butt and they never commented on my size or said they didn't have dresses to fit my figure. They have a huge collection of lots of different designers. Of course, most of them are pretty high end, but what do you expect at a boutique on Newbury street? I found a dress that day that I loved and the girl in alterations was able to accommodate me right away since I was going back to New York. I've been to two fittings so far and I have two more to go. It's terrible that other people had problems but even living out of town there is no way I would allow them to ship the dress to me with out trying it on first even if they said it was fine and I didn't need a final fitting. And If they did ship it to me I would never wait until just a few days before my wedding to take it out of the box and try it on. Who knows? But so far, they've been really flexible, and accommodating and I have had a great experience.

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I recently purchased my wedding gown at L'Elite bridal and the experience quickly became the nightmare of my wedding. I had three fittings before they shipped the dress to the location of my wedding. When I tried on the dress a couple of days before the wedding, we realized that the bottom two layers of the dress were still pinned up and had never been sewn! How they managed to put the dress in a box without realizing the pins escapes me. In addition the top layers of the skirt had been cut too short to salvage and the bustle was so poorly done we could not image what they did to the dress. When we realized the mistakes we immediately contacted the store. They were extremely unprofessional and the various people in the store actually yelled at us on the phone for several minutes not letting us get a word in edgewise. They eventually admitted their mistake (You can't argue with pins still in the dress!) and sent me the sample gown from their collection because mine was beyond repair. We had to hire a seamstress locally to do the alterations days before the wedding. After going back and forth with them, we were promised L?Elite would pay for the cost of the local seamstress to redo the alterations. They have never paid or apologized. At the end of the day I spent I spent over $10,000 on my dress and alterations in addition to purchasing 3 bridesmaids dresses from them ($1,000+). In addition they were sending us an invoice for the alterations THEY delivered and when we refused to pay them they threatened us. The customer service was awful and they were not sympathetic or apologetic for the stress they caused. On my wedding day I wore a sample gown when I had paid for a new gown and double alterations.
To all future brides I would recommend reading online reviews for any vendor you are looking to hire. If I had done this I would have realized L'Elite is consistently rated very poorly and would have purchased the same gown elsewhere.

0
★☆☆☆☆

I recently purchased my wedding gown at L'Elite bridal and the experience quickly became the nightmare of my wedding. I had three fittings before they shipped the dress to the location of my wedding. When I tried on the dress a couple of days before the wedding, we realized that the bottom two layers of the dress were still pinned up and had never been sewn! How they managed to put the dress in a box without realizing the pins escapes me. In addition the top layers of the skirt had been cut too short to salvage and the bustle was so poorly done we could not image what they did to the dress. When we realized the mistakes we immediately contacted the store. They were extremely unprofessional and the various people in the store actually yelled at us on the phone for several minutes not letting us get a word in edgewise. They eventually admitted their mistake (You can't argue with pins still in the dress!) and sent me the sample gown from their collection because mine was beyond repair. We had to hire a seamstress locally to do the alterations days before the wedding. After going back and forth with them, we were promised L?Elite would pay for the cost of the local seamstress to redo the alterations. They have never paid or apologized. At the end of the day I spent I spent over $10,000 on my dress and alterations in addition to purchasing 3 bridesmaids dresses from them ($1,000+). In addition they were sending us an invoice for the alterations THEY delivered and when we refused to pay them they threatened us. The customer service was awful and they were not sympathetic or apologetic for the stress they caused. On my wedding day I wore a sample gown when I had paid for a new gown and double alterations.
To all future brides I would recommend reading online reviews for any vendor you are looking to hire. If I had done this I would have realized L'Elite is consistently rated very poorly and would have purchased the same gown elsewhere.

Pros: Great selection of top designers

Cons: Horrible customer service

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I bought my dress from L'elite and it definitely was not one their expensive ones (less than $2000). The sales lady was so nice and accomodating and encouraged me to stay within my budget. The other staff was also friendly.

2
★★★★☆

I bought my dress from L'elite and it definitely was not one their expensive ones (less than $2000). The sales lady was so nice and accomodating and encouraged me to stay within my budget. The other staff was also friendly.

Pros: Knowleldgeable sales people, friendly, good selecion

Cons: alterations were very expensive over $600

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I like the service .My consultant didnot pressure me to buy.She help me find the perfect gown by listening to what I wanted.You will find the staff friendly, accomodating and extremely knowlegeable to help you find the perfect dress for your special day.
The Alteration department makes the fitting process a simple one the gown was altered to perfection and ready in a timely fashion. This made my life so much easier.

2
★★★★★

I like the service .My consultant didnot pressure me to buy.She help me find the perfect gown by listening to what I wanted.You will find the staff friendly, accomodating and extremely knowlegeable to help you find the perfect dress for your special day.
The Alteration department makes the fitting process a simple one the gown was altered to perfection and ready in a timely fashion. This made my life so much easier.

Pros: Friendly helpful staff,Beautiful gowns,warm atomospher.

Cons: can't think of any

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My friend bought her wedding dress and I, along with three others in her wedding party, purchased our bridesmaid dresses here. One of the bridesmaids was from out of state and had to have her alterations done one week prior to the wedding. The staff told her to pick up her dress the day before the wedding. When we went in to pick it up, the entire top of the dress was disfigured. They said they could fix it by the next day, which also happened to be the wedding day. So, the next day we went in to pick it up, only hours before the ceremony, and it was still not fixed. Their excuse was that my friend had a large chest and therefore it needed "special" alterations, so it wasn't their fault. What?! My friend had the same size chest a week prior when they took her measurements and the night before when they promised they could fix their error. This dress was expensive to begin with, they charged my friend more than $100 for the alterations, which resulted in their ruining the dress, and they flat out couldn't fix it and blamed the problem on my friend's chest size - which for the record was a C. On top of this, the owner had the nerve to say she wouldn't charge my friend for the additional work they had to do on the dress (to repair the damage they did) as a favor to the bride. The owner practically shoved us out the door and I actually had to tell her not to touch us. I would do as another reviewer advises and "run away" from this store.

0
★☆☆☆☆

My friend bought her wedding dress and I, along with three others in her wedding party, purchased our bridesmaid dresses here. One of the bridesmaids was from out of state and had to have her alterations done one week prior to the wedding. The staff told her to pick up her dress the day before the wedding. When we went in to pick it up, the entire top of the dress was disfigured. They said they could fix it by the next day, which also happened to be the wedding day. So, the next day we went in to pick it up, only hours before the ceremony, and it was still not fixed. Their excuse was that my friend had a large chest and therefore it needed "special" alterations, so it wasn't their fault. What?! My friend had the same size chest a week prior when they took her measurements and the night before when they promised they could fix their error. This dress was expensive to begin with, they charged my friend more than $100 for the alterations, which resulted in their ruining the dress, and they flat out couldn't fix it and blamed the problem on my friend's chest size - which for the record was a C. On top of this, the owner had the nerve to say she wouldn't charge my friend for the additional work they had to do on the dress (to repair the damage they did) as a favor to the bride. The owner practically shoved us out the door and I actually had to tell her not to touch us. I would do as another reviewer advises and "run away" from this store.

Pros: cons way outweigh any pros

Cons: rude and pretentious staff

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I have to disagree with the other reviewers. I had a great experience getting my wedding dress as well as my bridemaids dresses from L'Elite. Helen from bridal and Cynthia from bridesmaids were super nice, completely attentive, and very helpful. I had made several appointments and rescheduled them but when I finally did make it in, Helen was still very kind and made me feel like the only bride in the room. After Helen helped me find my Badgley Mischka dress of my dreams, my BMs and I just popped downstairs to take a look at the bridesmaids dresses. Although it was a Saturday and we didn't have an appointment, Cynthia allowed my BMs to try on a few dresses because someone happened to be running a little late for her appointment. We ended up getting the dresses that day. It was so easy and uncomplicated at L'Elite - I would highly recommend them.

2
★★★★★

I have to disagree with the other reviewers. I had a great experience getting my wedding dress as well as my bridemaids dresses from L'Elite. Helen from bridal and Cynthia from bridesmaids were super nice, completely attentive, and very helpful. I had made several appointments and rescheduled them but when I finally did make it in, Helen was still very kind and made me feel like the only bride in the room. After Helen helped me find my Badgley Mischka dress of my dreams, my BMs and I just popped downstairs to take a look at the bridesmaids dresses. Although it was a Saturday and we didn't have an appointment, Cynthia allowed my BMs to try on a few dresses because someone happened to be running a little late for her appointment. We ended up getting the dresses that day. It was so easy and uncomplicated at L'Elite - I would highly recommend them.

 

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