Batteries Plus

★☆☆☆☆
Mon-Thu: 9:00-7:00 Fri:9:00-7:00 Sat:10:00-5:00 Sun:11:00-5:00
  • 10689 Sudley Manor Dr Suite 101

    Manassas, VA 20109

    Map & Directions
  • 703-330-7007

About Batteries Plus

Categories
  • Auto Parts & Accessories
  • Car Batteries
  • Consumer Electronics Stores
Hours
Monday: 08:00 AM - 07:00 PM
Tuesday: 08:00 AM - 07:00 PM
Wednesday: 08:00 AM - 07:00 PM
Thursday: 08:00 AM - 07:00 PM
Friday: 08:00 AM - 07:00 PM
Saturday: 09:00 AM - 06:00 PM
Sunday: 11:00 AM - 06:00 PM

Shopping

Shopping
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My husband brought in our old HD batteries to Batteries Plus and they recommended he purchase a particular battery and so he did. Well - both of the batteries started oozing lead or something - at the exact same time after my husband and I left the house and stopped to get gas for our bikes. They were oozing from the negative terminal on mine and the positive terminal on his. So....we brought them back and the Batteries Plus Manager, Jason Mitchell said that he wouldn't do anything about it...it would be approximately $240 out of his pocket... He accused us of installing them wrong (which IS NOT POSSIBLE) on our HDs...there is only one way for them to go in. Plus - our neighbor who is a professional mechanic for a local Jaguar dealership - and who builds bikes in his spare time - said that they were fine and that he had never seen such a thing happen. Jason Mitchell then accused us of using spacers....ok....I don't even know what a spacer is...we took the old HD battery out - brought it to the store - got two more and put them in.... Needless to say - we are out of about $240, had to push our bikes back home in 90 plus heat, and all the manager could do is make accusations....and our bikes are dead in the water. I used to work in the retail industry and this is not how you treat people at all. So, recommend them? Not at all. I hope this saves others from getting into the same predicament that we did. If you type their name in (batteries plus) online and search for customer service, etc....you will see that this is not a problem at just this store....but could be a Batteries Plus problem in general. Maybe they don't provide support to their franchises....I don't know. But, check it out for yourselves and then decide.

1
★☆☆☆☆

My husband brought in our old HD batteries to Batteries Plus and they recommended he purchase a particular battery and so he did. Well - both of the batteries started oozing lead or something - at the exact same time after my husband and I left the house and stopped to get gas for our bikes. They were oozing from the negative terminal on mine and the positive terminal on his. So....we brought them back and the Batteries Plus Manager, Jason Mitchell said that he wouldn't do anything about it...it would be approximately $240 out of his pocket... He accused us of installing them wrong (which IS NOT POSSIBLE) on our HDs...there is only one way for them to go in. Plus - our neighbor who is a professional mechanic for a local Jaguar dealership - and who builds bikes in his spare time - said that they were fine and that he had never seen such a thing happen. Jason Mitchell then accused us of using spacers....ok....I don't even know what a spacer is...we took the old HD battery out - brought it to the store - got two more and put them in.... Needless to say - we are out of about $240, had to push our bikes back home in 90 plus heat, and all the manager could do is make accusations....and our bikes are dead in the water. I used to work in the retail industry and this is not how you treat people at all. So, recommend them? Not at all. I hope this saves others from getting into the same predicament that we did. If you type their name in (batteries plus) online and search for customer service, etc....you will see that this is not a problem at just this store....but could be a Batteries Plus problem in general. Maybe they don't provide support to their franchises....I don't know. But, check it out for yourselves and then decide.

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battery, batteries, laptop battery, car battery store, battery recycling

 

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