The Rooter Guys Plumbing & Drain Cleaning

★★★★★
  • 392 Hudson River Rd

    Waterford, NY 12188

    Map & Directions
  • 518-383-2727

About The Rooter Guys Plumbing & Drain Cleaning

Categories

Home Construction & Remodeling

Home Construction & Remodeling
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BEWARE! Don't believe any good reviews about these people. They are surely all fakes. This company and it's owner, Matt Ward lies, charges for estimates which they say are free, changes company names every few years and has been written up in the Times Union by the Advocate as The Rooter Guys and Superior Paving - gyping people countless times. They are crooks. They promise to refund your money, they don't send out licensed plumbers, they illegally dump sewage on your property. Their warranty ends the minute they have your money in their hands. They charge a fee to use Visa which is illegal in NYS so that you end up paying them with a check and then you have less of a recourse. They should be in jail. They have an F rating on the Better Business website.

1
★☆☆☆☆

BEWARE! Don't believe any good reviews about these people. They are surely all fakes. This company and it's owner, Matt Ward lies, charges for estimates which they say are free, changes company names every few years and has been written up in the Times Union by the Advocate as The Rooter Guys and Superior Paving - gyping people countless times. They are crooks. They promise to refund your money, they don't send out licensed plumbers, they illegally dump sewage on your property. Their warranty ends the minute they have your money in their hands. They charge a fee to use Visa which is illegal in NYS so that you end up paying them with a check and then you have less of a recourse. They should be in jail. They have an F rating on the Better Business website.

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The Rooter Guys aka Mr. Rooter and Matthew Ward installed a $200 sewer pump and sold it to me as a $1700 grinder pump. They left my wife and children without water for several days because it repeatedly failed. Only after I discovered their negligence through my own research did they acknowledge the error which Ward would fix for another $2000. Their business manager lied to me repeatedly about sending a refund which I haven't received. Liars and cheats... Read their better business bureau complaints. http://www.bbb.org/upstate-new-york/Business-Reviews/plumbers/the-rooter-guys-in-waterford-ny-235962182

1
★☆☆☆☆

The Rooter Guys aka Mr. Rooter and Matthew Ward installed a $200 sewer pump and sold it to me as a $1700 grinder pump. They left my wife and children without water for several days because it repeatedly failed. Only after I discovered their negligence through my own research did they acknowledge the error which Ward would fix for another $2000. Their business manager lied to me repeatedly about sending a refund which I haven't received. Liars and cheats... Read their better business bureau complaints. http://www.bbb.org/upstate-new-york/Business-Reviews/plumbers/the-rooter-guys-in-waterford-ny-235962182

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0 out of 1 people found this review helpful.

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It's to my understanding that The Rooter Guys were bought out by Mr. Rooter?? I was a Rooter Guys customer, always liked them but when I recently called due to a leak in my basement a lady answered Mr. Rooter. I used them anyway and was happy I did! The service was great, they were clean, professional and knowledgeable about their trade.

5
★★★★★

It's to my understanding that The Rooter Guys were bought out by Mr. Rooter?? I was a Rooter Guys customer, always liked them but when I recently called due to a leak in my basement a lady answered Mr. Rooter. I used them anyway and was happy I did! The service was great, they were clean, professional and knowledgeable about their trade.

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1 out of 1 people found this review helpful.

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I knew for quite some time that my water heater was ready to go, and yesterday it finally died. I called the Rooter Guys Plumbing, right off the bat I was surprised to even hear a human voice being that it was a Sunday afternoon. The

3
★★★★★

I knew for quite some time that my water heater was ready to go, and yesterday it finally died. I called the Rooter Guys Plumbing, right off the bat I was surprised to even hear a human voice being that it was a Sunday afternoon. The

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My sewer had backed up into my garage pretty bad so I called The Rooter Guys Plumbing to take care of the problem. They took care of the clog (don't flush paper towels!) and cleaned up after themselves and the cost was what was quoted

3
★★★★★

My sewer had backed up into my garage pretty bad so I called The Rooter Guys Plumbing to take care of the problem. They took care of the clog (don't flush paper towels!) and cleaned up after themselves and the cost was what was quoted

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The Rooter Guys did a bunch of much needed plumbing repairs to my basement pipes. We had previously used a friend of the family who had plumbing experience but we decided we'd feel more comfortable knowing it was done by a professional. Prices were average I believe, and the work speaks for itself, no more drips!

4
★★★★☆

The Rooter Guys did a bunch of much needed plumbing repairs to my basement pipes. We had previously used a friend of the family who had plumbing experience but we decided we'd feel more comfortable knowing it was done by a professional. Prices were average I believe, and the work speaks for itself, no more drips!

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1 out of 1 people found this review helpful.

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The rooter guys replaced my hot water heater yesterday afternoon, they did a great job and were respectful of my home. Will recommend!

5
★★★★★

The rooter guys replaced my hot water heater yesterday afternoon, they did a great job and were respectful of my home. Will recommend!

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1 out of 1 people found this review helpful.

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24/7 Plumbing and Drain Cleaning service from leaky pipes to installing a new septic system.

3
★★★★★

24/7 Plumbing and Drain Cleaning service from leaky pipes to installing a new septic system.

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Been scammed out of almost 2000$\r
all sorts of lies and no shows. cashed the deposit and came back after 5 calls ,got loud and left.i expect to neversee them again.\r
the other reviews either didnt spend a lot or leave an opening or

3
★★★★★

Been scammed out of almost 2000$\r
all sorts of lies and no shows. cashed the deposit and came back after 5 calls ,got loud and left.i expect to neversee them again.\r
the other reviews either didnt spend a lot or leave an opening or

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My sink trap was old and leaking, they came right out to replace it and i no longer need a pail underneath the trap to catch the water!

5
★★★★★

My sink trap was old and leaking, they came right out to replace it and i no longer need a pail underneath the trap to catch the water!

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1 out of 1 people found this review helpful.

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I normally don't write reviews but I am so happy I no longer have to deal with the same problem I just had to write one! \r
\r
My drians would always drain slowly and every time I called my plumber they would snake the drain, charge me

3
★★★★★

I normally don't write reviews but I am so happy I no longer have to deal with the same problem I just had to write one! \r
\r
My drians would always drain slowly and every time I called my plumber they would snake the drain, charge me

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SCHENECTADY, N.Y. A month ago, Tom and Kelly Farry's front lawn had a giant hole at the end of it. Today, it's almost back to normal, but the two still aren't happy.\r
\r
"I'm very angry. I wasn't angry, I just wanted to get my stuff

3
★★★★★

SCHENECTADY, N.Y. A month ago, Tom and Kelly Farry's front lawn had a giant hole at the end of it. Today, it's almost back to normal, but the two still aren't happy.\r
\r
"I'm very angry. I wasn't angry, I just wanted to get my stuff

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Horrible nasty people. Please do not hire these people. I had a horrible experience with them 3 months ago. They just made the morning news this morning and are being sued by a local family for taking 2k dollars and not performing the

3
★★★★★

Horrible nasty people. Please do not hire these people. I had a horrible experience with them 3 months ago. They just made the morning news this morning and are being sued by a local family for taking 2k dollars and not performing the

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I dread calling any sort of service technicians, so I wasn't too thrilled to have to call a plumber when my house stopped drawing water. I got a few estimates from some big named plumbers (out of respect I won't list names) but they were

3
★★★★★

I dread calling any sort of service technicians, so I wasn't too thrilled to have to call a plumber when my house stopped drawing water. I got a few estimates from some big named plumbers (out of respect I won't list names) but they were

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I called these guys to snake my sewer line, to keep it short they were on time, friendly, clean and reasonably priced. I would recommend the Rooter Guys Plumbing to anyone!!

5
★★★★★

I called these guys to snake my sewer line, to keep it short they were on time, friendly, clean and reasonably priced. I would recommend the Rooter Guys Plumbing to anyone!!

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1 out of 1 people found this review helpful.

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I called The Rooter Guys Plumbing over the weekend because my sewer had backed up into my basement. I was so relieved that they picked up because the first few plumbers I had called didn't. They showed up on time, cleared the drain,

3
★★★★★

I called The Rooter Guys Plumbing over the weekend because my sewer had backed up into my basement. I was so relieved that they picked up because the first few plumbers I had called didn't. They showed up on time, cleared the drain,

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I called the Rooter Guys to replace my sink faucet and I was very pleased with how fast, friendly and punctual they were. I've delt with other plumbers before and they tell you they will be there at a specific time and they are usually late and you waste time waiting around but the Rooter Guys showed up on time and had eveything they needed to get the job done. I was very happy with their service.

5
★★★★★

I called the Rooter Guys to replace my sink faucet and I was very pleased with how fast, friendly and punctual they were. I've delt with other plumbers before and they tell you they will be there at a specific time and they are usually late and you waste time waiting around but the Rooter Guys showed up on time and had eveything they needed to get the job done. I was very happy with their service.

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1 out of 1 people found this review helpful.

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I heard water running in the basement so I went downstairs to see what was going on and found that water was quickly coming out from the bottom of my hot water heater! I ran back up to call a plumber and the first few plumbers I called

3
★★★★★

I heard water running in the basement so I went downstairs to see what was going on and found that water was quickly coming out from the bottom of my hot water heater! I ran back up to call a plumber and the first few plumbers I called

Pros: FAST service, very friendly and knowledgeable

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They installed a leach field we didn't need. They broke a pipe in the field, now we have sewer in our yard. They won't even answer our calls. They were suppose to come back and finish the job and pump the tank, they never showed. We told

3
★★★★★

They installed a leach field we didn't need. They broke a pipe in the field, now we have sewer in our yard. They won't even answer our calls. They were suppose to come back and finish the job and pump the tank, they never showed. We told

Pros: THEY SHOWED UP ONCE

Cons: THEY NEVER CAME BACK

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I'm normally not one to write reviews, but without The Rooter Guys, my daughters birthday party last Saturday would have been a disaster!! A few hours before the party everything in the house started backing up (just my luck!) and all I could think of is that I'm going to have 20-30 guests at my house and no one will be able to use the bathrooms! I frantically searched for plumbers on the web, since this just had to happen on at Saturday afternoon no one was open, or they charged ridiculous rates for weekends. Then I came across The Rooter Guys on city search, 1 hour emergency service, no extra charge for nights and weekends- PERFECT. Matt, one of the Rooter Guys service techs, arrived within the hour, told me that my main line was clogged and started cleaning the drain. Before I knew it he had cleaned out the sewer pipe and everything was back to normal, he even gave me some tips to make sure the problem doesn't happen again (stop throwing baby wipes down the toilet, oops!) I was very happy with their service and would highly recommend The Rooter Guys to anyone!

2
★★★★★

I'm normally not one to write reviews, but without The Rooter Guys, my daughters birthday party last Saturday would have been a disaster!! A few hours before the party everything in the house started backing up (just my luck!) and all I could think of is that I'm going to have 20-30 guests at my house and no one will be able to use the bathrooms! I frantically searched for plumbers on the web, since this just had to happen on at Saturday afternoon no one was open, or they charged ridiculous rates for weekends. Then I came across The Rooter Guys on city search, 1 hour emergency service, no extra charge for nights and weekends- PERFECT. Matt, one of the Rooter Guys service techs, arrived within the hour, told me that my main line was clogged and started cleaning the drain. Before I knew it he had cleaned out the sewer pipe and everything was back to normal, he even gave me some tips to make sure the problem doesn't happen again (stop throwing baby wipes down the toilet, oops!) I was very happy with their service and would highly recommend The Rooter Guys to anyone!

Pros: Fast, knowledgeable, clean,very friendly, reasonably priced

Cons: Nothing comes to mind!

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