The Crossing

★☆☆☆☆
  • 3530 E La Palma Ave

    Anaheim, CA 92806

    Map & Directions
  • 949-809-2428

About The Crossing

Hours
Mon-Sat 9am-6pm

Real Estate

Real Estate
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1.2 5
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The Crossing has the absolute worst maintenance and management of any place I have ever lived. Everyone that works in the office is rude from day one. Things break all the time and remain broken for months, including doors, hot tub, parking garage gates, etc. Every door throughout the complex is locked with a magnet and sometimes the magnets stop releasing. I have lived here for 10 months and the door on the 3rd floor that leads down to the dog area has been broken the entire time. Every time I take my dog out I have to take the stairs to the second floor and then walk to the elevator to go up to the 3rd floor. The hot tub has been broken for a total of 2 months now. They did have caution tape all around it, but recently they took it down. I guess it was making it more obvious how long it was taking them to get it fixed. It is still broken, but at least the potential residents won't know until they sign the lease. Now on to the water... They love to cut off the water completely or the hot water on several occasions (at the worst times ever) in order to "work on it". This past Saturday the hot water was cut off from 9:00 am through 5:00 pm.... you know when everyone is off work and usually wanting to take a shower. I would complain about this more except for the fact that I really would like for them to "work" on the water. You see, the water at this complex has a super high amount of calcium in it. Not only does the disgusting amount of calcium make it to where you would rather hand wash every dish you have than use the dishwasher, it also gives you acne. My husband and I have never had problems with acne until moving here. The calcium gets into your pores and has not only caused tons of permanent acne scars on my face, but it also caused an infection under the skin. The entire left side of my face swelled up and I had to get put on antibiotics. How do I know this is from the calcium, you ask? I went to an Esthetician and actually had calcium extracted from my pores. She confirmed that the hard white substances that she painfully pushed out were calcium. Now for the most recent occasion... The parking garage gate has been broken for 2 weeks. Last night, our car was broken into. In the process of losing our marriage license, my husband's passport, wallet (banking accounts drained), iTouch, and GPS, our parking garage clicker was also stolen. We went to talk to The Crossing management about what happened... There are security cameras - Will they look at them? No. The gate has been broken for 2 weeks. - Do they accept any responsibility to not providing accurate security? No. Apparently the gates are just "entry gates", they are not for security. What about the security guards? They changed the subject on that one. So... after our whole world has been stolen, what does The Crossing say? We need to pay them $100 for the garage clicker that was stolen in the process.... Heartless is all that comes to mind at the moment. I have not even mentioned the lack of cleanliness... Sure they keep the office and the areas where they bring potential new residents clean, but everywhere else is another story. Overflowing trash, failure to keep the "Clean up after your Pet" stations stocked... aka there is dog mess everywhere... I could go on forever. Just do NOT move here and don't let your friends move here either. PS this is the first bad review that I have ever written... I'm not a complainer... that's just how bad it is.

0
★☆☆☆☆

The Crossing has the absolute worst maintenance and management of any place I have ever lived. Everyone that works in the office is rude from day one. Things break all the time and remain broken for months, including doors, hot tub, parking garage gates, etc. Every door throughout the complex is locked with a magnet and sometimes the magnets stop releasing. I have lived here for 10 months and the door on the 3rd floor that leads down to the dog area has been broken the entire time. Every time I take my dog out I have to take the stairs to the second floor and then walk to the elevator to go up to the 3rd floor. The hot tub has been broken for a total of 2 months now. They did have caution tape all around it, but recently they took it down. I guess it was making it more obvious how long it was taking them to get it fixed. It is still broken, but at least the potential residents won't know until they sign the lease. Now on to the water... They love to cut off the water completely or the hot water on several occasions (at the worst times ever) in order to "work on it". This past Saturday the hot water was cut off from 9:00 am through 5:00 pm.... you know when everyone is off work and usually wanting to take a shower. I would complain about this more except for the fact that I really would like for them to "work" on the water. You see, the water at this complex has a super high amount of calcium in it. Not only does the disgusting amount of calcium make it to where you would rather hand wash every dish you have than use the dishwasher, it also gives you acne. My husband and I have never had problems with acne until moving here. The calcium gets into your pores and has not only caused tons of permanent acne scars on my face, but it also caused an infection under the skin. The entire left side of my face swelled up and I had to get put on antibiotics. How do I know this is from the calcium, you ask? I went to an Esthetician and actually had calcium extracted from my pores. She confirmed that the hard white substances that she painfully pushed out were calcium. Now for the most recent occasion... The parking garage gate has been broken for 2 weeks. Last night, our car was broken into. In the process of losing our marriage license, my husband's passport, wallet (banking accounts drained), iTouch, and GPS, our parking garage clicker was also stolen. We went to talk to The Crossing management about what happened... There are security cameras - Will they look at them? No. The gate has been broken for 2 weeks. - Do they accept any responsibility to not providing accurate security? No. Apparently the gates are just "entry gates", they are not for security. What about the security guards? They changed the subject on that one. So... after our whole world has been stolen, what does The Crossing say? We need to pay them $100 for the garage clicker that was stolen in the process.... Heartless is all that comes to mind at the moment. I have not even mentioned the lack of cleanliness... Sure they keep the office and the areas where they bring potential new residents clean, but everywhere else is another story. Overflowing trash, failure to keep the "Clean up after your Pet" stations stocked... aka there is dog mess everywhere... I could go on forever. Just do NOT move here and don't let your friends move here either. PS this is the first bad review that I have ever written... I'm not a complainer... that's just how bad it is.

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The Crossing has so much potential but disrespectful and just outright dirty residents ruin such a gorgeous property. My fiance and I fell in love with The Crossing in July 2010 and moved in by the end of August 2010. Initially it was peaceful and clean with lots of parking.

The first problem we encountered was ants. Many many ants that took over our kitchen. We invested in our own products to get rid of the ants and we unfortunately had to throw away the majority of our food. The office showed concern and contacted an exterminator, which helped a little. As the weather got colder the ants disappeared but I'm sure they'll be back when it gets warmer.

As more residents moved in things started to quickly go downhill. We must live with the dirtiest and most rude people out there. I don't know where to start...

People let their heavy front doors slam with no concern for the time of day. The trash cans in the parking garage are not only are filled to the brim with trash but they over flow with trash and there is even trash on the floor! Maintenance has to come and pick up other people's trash as if the residents couldn't do it themselves. There was even barbecue sauce smeared on the ground next to the trash can. People don't break down cardboard boxes and just leave them next to the trash cans for maintenance to do something about it. The mail room has junk mail overflowing the counters and trash cans. People let their dogs pee and poop in the hallways and in the parking garage and don't clean up after them! One time we were in the hot tub and there were unsupervised TODDLERS wearing diapers in there! The parents let their children play in the hot tub and didn't do anything as their child's diaper was dissolving in the water! On our level some dirty and disgusting individual dragged the trash down the hallway to the trash room. They dragged it! By dragging it they left a beautiful trail for us other residents to admire as we walk to our apartments. It is a permanent stain and maintenance now has to rent a power washer and steamer to clean it. The Crossing is a nonsmoking property yet our neighbors smoke. My fiance and I have not confirmed it is them but we are almost certain. There are cigarettes left in the hallway next to our apartment, if you go down the stairs after they were there it smells like smoke, and even sometimes when you take the elevator after they did. I have serious respiratory problems, which is why we chose a nonsmoking property so this is very frustrating. My fiance and I drive eco-friendly cars so my fiance has a sticker that allows him to park in a "Low Emission Vehicle" parking spot. But, of course, there are non-LEV vehicles parking there so he has to drive around after a long day at work searching for a parking spot. My fiance has had soda cups placed on top of his car and this past week he had PAINT BALLS shot at his car. The individual shot paint balls on the wall of the parking garage. This is completely unacceptable. People like to go out on their balconies and talk on their cell phones and have loud conversations late into the night. Also, people like to watch sports and yell at the top of their lungs with their windows and doors open. People let their children run around and yell throughout the property with complete disregard for others.

I am sure there is more, which makes us very sad. The property has so much potential but the residents have completely ruined it. The office staff is friendly but they don't do much to resolve the issues. We have reported and documented all these issues. We are happy inside our beautiful apartment but once we step outside we are very disappointed.

0
★☆☆☆☆

The Crossing has so much potential but disrespectful and just outright dirty residents ruin such a gorgeous property. My fiance and I fell in love with The Crossing in July 2010 and moved in by the end of August 2010. Initially it was peaceful and clean with lots of parking.

The first problem we encountered was ants. Many many ants that took over our kitchen. We invested in our own products to get rid of the ants and we unfortunately had to throw away the majority of our food. The office showed concern and contacted an exterminator, which helped a little. As the weather got colder the ants disappeared but I'm sure they'll be back when it gets warmer.

As more residents moved in things started to quickly go downhill. We must live with the dirtiest and most rude people out there. I don't know where to start...

People let their heavy front doors slam with no concern for the time of day. The trash cans in the parking garage are not only are filled to the brim with trash but they over flow with trash and there is even trash on the floor! Maintenance has to come and pick up other people's trash as if the residents couldn't do it themselves. There was even barbecue sauce smeared on the ground next to the trash can. People don't break down cardboard boxes and just leave them next to the trash cans for maintenance to do something about it. The mail room has junk mail overflowing the counters and trash cans. People let their dogs pee and poop in the hallways and in the parking garage and don't clean up after them! One time we were in the hot tub and there were unsupervised TODDLERS wearing diapers in there! The parents let their children play in the hot tub and didn't do anything as their child's diaper was dissolving in the water! On our level some dirty and disgusting individual dragged the trash down the hallway to the trash room. They dragged it! By dragging it they left a beautiful trail for us other residents to admire as we walk to our apartments. It is a permanent stain and maintenance now has to rent a power washer and steamer to clean it. The Crossing is a nonsmoking property yet our neighbors smoke. My fiance and I have not confirmed it is them but we are almost certain. There are cigarettes left in the hallway next to our apartment, if you go down the stairs after they were there it smells like smoke, and even sometimes when you take the elevator after they did. I have serious respiratory problems, which is why we chose a nonsmoking property so this is very frustrating. My fiance and I drive eco-friendly cars so my fiance has a sticker that allows him to park in a "Low Emission Vehicle" parking spot. But, of course, there are non-LEV vehicles parking there so he has to drive around after a long day at work searching for a parking spot. My fiance has had soda cups placed on top of his car and this past week he had PAINT BALLS shot at his car. The individual shot paint balls on the wall of the parking garage. This is completely unacceptable. People like to go out on their balconies and talk on their cell phones and have loud conversations late into the night. Also, people like to watch sports and yell at the top of their lungs with their windows and doors open. People let their children run around and yell throughout the property with complete disregard for others.

I am sure there is more, which makes us very sad. The property has so much potential but the residents have completely ruined it. The office staff is friendly but they don't do much to resolve the issues. We have reported and documented all these issues. We are happy inside our beautiful apartment but once we step outside we are very disappointed.

.

Before you consider moving in, you must know that while it's promoted as a great place to live, it's above everything a business. The leasing agents will tell, promise, and guarantee whatever they can in order to get you to sign that lease. Once you've moved in, you realize you weren't told the entire truth.

Noise is always a component of apartment life. When we moved it, we were told these units were built as condominiums, so they were supposedly built sturdy with concrete floors. We can hear the upstairs neighbors walking, singing in the shower, pulling out a chair, pretty much every single move they make, which is rather creepy if we were to stop and think about it. Security has been very good at cracking down on people in the pool after hours, but there's tons of noise from dogs, kids, people having arguments on their balconies or patios, talking loudly on their cell phones. We were told the trains would stop blowing their whistles last year, but that hasn't happened. Not the management's fault really, but they should not have made that promise when you have trains whistling at 1 a.m.

Kids are part of everyday life at The Crossing which is sad because it is not a kid friendly complex. There is absolutely nothing within walking distance, no parks, only a Taco Bell and a gas station. Kids and toddlers keep busy by playing in the spa, riding scooters in the hallways, bikes, skateboards, and Big Wheels in the parking garage, running around the gym while their parents work out, screaming on balconies, and running around their apartment. (Most parents did not opt for ground level apartments and probably aren't aware of the noise their downstairs neighbors suffer through.) The problem isn't the kids so much as the number of them. The couple down the way have five kids who love to run laps through the corridor and our friend who lives on the other side has eight people living above, half of which are kids. When we were over there for dinner, the kids above were running around making so much noise the dishes in the cabinets were rattling and the ceiling lights were vibrating so badly they were ringing. It was awful. And just yesterday, three kids threw a bike off the fourth floor balcony. Even though there are rules about noise and how many people are allowed to live in a unit the leasing office will not do anything about the problem.

Parking seems to be a common complaint among residents. When we moved in last year, they were not completely finished with construction. We were told they're would be plenty of guest parking including a parking garage that was being built. The truth? There are only NINE guest parking spots for the 312 unit building. Nine. At night, when the leasing office spots open up, the number of spots is bumped to 17. The office suggests guest park in the metro-link parking lot or along Grove Street, the latter of which rarely has space and neither place is safe to walk at night. Their reasoning for the lack of parking spots? The Crossing is a "commuter friendly" community, so guests shouldn't be driving to visit. They should take the bus or train. Of course, the entire leasing staff has spots in the garage.

The office staff has had so many turnovers, we can't keep track. Even though the complex is almost fully occupied, they still take weeks to respond to inquires. There is absolutely no communication between them which is not good. They have email, twitter, and Facebook, yet use notices taped on elevator and front doors to alert us of things. The only email notices they send out is the referral ones to get our friends moved in.

Security works on noise issues, but the complex isn't as secure as they will lead you to believe. We were told before we moved in the underground parking garage had 24 hour camera survelliance. Not true as it's too expensive to maintain. In the secured garage, someone's motorcycle has been stolen and a car was paintballed in just the short time we've lived here. The gates are left open a third of the time and residents often prop open the locked doors to the building so people wander in and out. Sometimes the lights are out on the entire side of the building. All the floors.

Trash is ridiculous. There are many residents who just don't care. We've seen someone let their dog pee in the elevator and there's been dog poop in stairwells. Dirty diapers on top of cars and strollers just left in people's parking spots. If a trashcan is full, they won't throw it away in their apartment or the chutes. They'll throw it to the ground or balance it on top.

Why are we here? Well, we were caught up in the newness and the beauty of the complex. Now, we're in a year lease that will cost us $2000 to break. Not to mention having to come up with move in money for a new apartment. We're stuck, unfortunately. They won't listen to their tenants, so hopefully posting this here will make some sort of difference.

2
★★☆☆☆

Before you consider moving in, you must know that while it's promoted as a great place to live, it's above everything a business. The leasing agents will tell, promise, and guarantee whatever they can in order to get you to sign that lease. Once you've moved in, you realize you weren't told the entire truth.

Noise is always a component of apartment life. When we moved it, we were told these units were built as condominiums, so they were supposedly built sturdy with concrete floors. We can hear the upstairs neighbors walking, singing in the shower, pulling out a chair, pretty much every single move they make, which is rather creepy if we were to stop and think about it. Security has been very good at cracking down on people in the pool after hours, but there's tons of noise from dogs, kids, people having arguments on their balconies or patios, talking loudly on their cell phones. We were told the trains would stop blowing their whistles last year, but that hasn't happened. Not the management's fault really, but they should not have made that promise when you have trains whistling at 1 a.m.

Kids are part of everyday life at The Crossing which is sad because it is not a kid friendly complex. There is absolutely nothing within walking distance, no parks, only a Taco Bell and a gas station. Kids and toddlers keep busy by playing in the spa, riding scooters in the hallways, bikes, skateboards, and Big Wheels in the parking garage, running around the gym while their parents work out, screaming on balconies, and running around their apartment. (Most parents did not opt for ground level apartments and probably aren't aware of the noise their downstairs neighbors suffer through.) The problem isn't the kids so much as the number of them. The couple down the way have five kids who love to run laps through the corridor and our friend who lives on the other side has eight people living above, half of which are kids. When we were over there for dinner, the kids above were running around making so much noise the dishes in the cabinets were rattling and the ceiling lights were vibrating so badly they were ringing. It was awful. And just yesterday, three kids threw a bike off the fourth floor balcony. Even though there are rules about noise and how many people are allowed to live in a unit the leasing office will not do anything about the problem.

Parking seems to be a common complaint among residents. When we moved in last year, they were not completely finished with construction. We were told they're would be plenty of guest parking including a parking garage that was being built. The truth? There are only NINE guest parking spots for the 312 unit building. Nine. At night, when the leasing office spots open up, the number of spots is bumped to 17. The office suggests guest park in the metro-link parking lot or along Grove Street, the latter of which rarely has space and neither place is safe to walk at night. Their reasoning for the lack of parking spots? The Crossing is a "commuter friendly" community, so guests shouldn't be driving to visit. They should take the bus or train. Of course, the entire leasing staff has spots in the garage.

The office staff has had so many turnovers, we can't keep track. Even though the complex is almost fully occupied, they still take weeks to respond to inquires. There is absolutely no communication between them which is not good. They have email, twitter, and Facebook, yet use notices taped on elevator and front doors to alert us of things. The only email notices they send out is the referral ones to get our friends moved in.

Security works on noise issues, but the complex isn't as secure as they will lead you to believe. We were told before we moved in the underground parking garage had 24 hour camera survelliance. Not true as it's too expensive to maintain. In the secured garage, someone's motorcycle has been stolen and a car was paintballed in just the short time we've lived here. The gates are left open a third of the time and residents often prop open the locked doors to the building so people wander in and out. Sometimes the lights are out on the entire side of the building. All the floors.

Trash is ridiculous. There are many residents who just don't care. We've seen someone let their dog pee in the elevator and there's been dog poop in stairwells. Dirty diapers on top of cars and strollers just left in people's parking spots. If a trashcan is full, they won't throw it away in their apartment or the chutes. They'll throw it to the ground or balance it on top.

Why are we here? Well, we were caught up in the newness and the beauty of the complex. Now, we're in a year lease that will cost us $2000 to break. Not to mention having to come up with move in money for a new apartment. We're stuck, unfortunately. They won't listen to their tenants, so hopefully posting this here will make some sort of difference.

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I was so excited to move into this beautiful new complex. The layout is spectacular and it's the perfect place for pets. It has the cutest doggie park and the first residents to move in were very friendly. However, The Crossing soon became overrun with families who had small children. After a long day at work, the last thing I want to do is listen to the kids in the daycare upstairs riding around on their tricycles and pick up the toys they throw on my balcony. I hate sharing the nice spa with toddlers in dissolving diapers or dodge big wheels as I try to park my car. There are several units on my in my section that have more than the legal five people living in them, most of them children. The screaming is awful and parents often let their kids have the of the elevator (Yay, let's press all the buttons) or the gym (so not the place for children). The management is too gutless to do anything, even though they know apartments are over-occupied.

I know I sound like a "Hey you kids, get off of my lawn!" person, but I'm not. When my sisters' kids visit, I'm mindful of their behavior and I am sure to let them use up their energy away from the complex. When you find used diapers in the elevators, are injured by kids running over your foot with their scooter, and realize that train right outside your window at 1 a.m. has nothing on the mack truck noise going on upstairs, you've realized you've moved into the wrong place.

0
★☆☆☆☆

I was so excited to move into this beautiful new complex. The layout is spectacular and it's the perfect place for pets. It has the cutest doggie park and the first residents to move in were very friendly. However, The Crossing soon became overrun with families who had small children. After a long day at work, the last thing I want to do is listen to the kids in the daycare upstairs riding around on their tricycles and pick up the toys they throw on my balcony. I hate sharing the nice spa with toddlers in dissolving diapers or dodge big wheels as I try to park my car. There are several units on my in my section that have more than the legal five people living in them, most of them children. The screaming is awful and parents often let their kids have the of the elevator (Yay, let's press all the buttons) or the gym (so not the place for children). The management is too gutless to do anything, even though they know apartments are over-occupied.

I know I sound like a "Hey you kids, get off of my lawn!" person, but I'm not. When my sisters' kids visit, I'm mindful of their behavior and I am sure to let them use up their energy away from the complex. When you find used diapers in the elevators, are injured by kids running over your foot with their scooter, and realize that train right outside your window at 1 a.m. has nothing on the mack truck noise going on upstairs, you've realized you've moved into the wrong place.

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This is by far the noisiest place I have ever lived in, and I've lived in apartments for my entire adult life. As I type this, the five little kids living in the two bedroom unit above me are running around, screaming, and playing ball on the hardwood floors. The neighbor across the way is cussing out her boyfriend on the phone at the top of her lungs. And the neighbor next door is yelling at his dog, trying to get him to go to the bathroom on the balcony. Every night, we turn on a fan, a rain machine, and put in earplugs. This helps, but since the kids upstairs have not set bedtime, we have to pull the bed away from the wall because the cardboard ceiling does nothing to muffle the shaking. If you like living next door to a daycare and dodging scooters in the hallway, this is the place for you. If you value peace and quiet, and want a leasing office who will back you up, run away and don't look back.

1
★☆☆☆☆

This is by far the noisiest place I have ever lived in, and I've lived in apartments for my entire adult life. As I type this, the five little kids living in the two bedroom unit above me are running around, screaming, and playing ball on the hardwood floors. The neighbor across the way is cussing out her boyfriend on the phone at the top of her lungs. And the neighbor next door is yelling at his dog, trying to get him to go to the bathroom on the balcony. Every night, we turn on a fan, a rain machine, and put in earplugs. This helps, but since the kids upstairs have not set bedtime, we have to pull the bed away from the wall because the cardboard ceiling does nothing to muffle the shaking. If you like living next door to a daycare and dodging scooters in the hallway, this is the place for you. If you value peace and quiet, and want a leasing office who will back you up, run away and don't look back.

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