Lums Pond Animal Hospital

★★★☆☆
WHERE STATE OF THE ART MEETS STATE OF THE HEART
  • 3052 Wrangle Hill Rd

    Bear, DE 19701

    Map & Directions
  • 302-836-5585

About Lums Pond Animal Hospital

Hours
Mon-Fri 8am-8pm, Sat 8am-4pm

Pets & Animals

Pets & Animals
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Being a loyal customer for the past 2 1/2 years, we boarded our dog at Lums Pond on numerous occasions. This summer our dog became ill after being boarded. He had a serious skin condition that I notice upon picking him up. The next day I took him to my vet and was told he had an allergic reaction to something. After paying $102.00 for his medical treatment, I returned to Lums Pond to share the information and to see if the owner would pay part of the expense. After speaking with Donna the boarding manager she informed me that Dr did not agree with our vet. After speaking with one of my neighbors I learned she had a negative experience at Lums Pond. After experiencing what happened I would not recommend anyone here. " IS ALL ABOUT THE ALMIGHTY DOLLAR" they really don't care about the customer nor the dog. If I were in their position I would have asked to bring the dog in and have him examined by the Dr. I was not even offered this and keep in mind my dog was seen by my vet a week before boarding and his coat was fine. So Beware.

1
★☆☆☆☆

Being a loyal customer for the past 2 1/2 years, we boarded our dog at Lums Pond on numerous occasions. This summer our dog became ill after being boarded. He had a serious skin condition that I notice upon picking him up. The next day I took him to my vet and was told he had an allergic reaction to something. After paying $102.00 for his medical treatment, I returned to Lums Pond to share the information and to see if the owner would pay part of the expense. After speaking with Donna the boarding manager she informed me that Dr did not agree with our vet. After speaking with one of my neighbors I learned she had a negative experience at Lums Pond. After experiencing what happened I would not recommend anyone here. " IS ALL ABOUT THE ALMIGHTY DOLLAR" they really don't care about the customer nor the dog. If I were in their position I would have asked to bring the dog in and have him examined by the Dr. I was not even offered this and keep in mind my dog was seen by my vet a week before boarding and his coat was fine. So Beware.

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Lums pond animal hospital is amazing. The staff is very loving and interested in your pet when you bring them in and take great care to make them relaxed and at ease while examining them. It is the only animal hospital I trust in the area. Awesome facilities and boarding, grooming available on property.

5
★★★★★

Lums pond animal hospital is amazing. The staff is very loving and interested in your pet when you bring them in and take great care to make them relaxed and at ease while examining them. It is the only animal hospital I trust in the area. Awesome facilities and boarding, grooming available on property.

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1 out of 1 people found this review helpful.

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I had to use Lums Pond in an emergency situation once. I rushed in there and handed them my dying dog. They rushed her off and within minutes the vet was speaking to me and telling me about her status. She offered many options while trying to keep the costs down. I waited in the clean, quiet waiting room and received frequent updates while each test was being performed. In the end, I left with my dog who was improving quickly and a good feeling that not only had my pet been taken care of, but that the staff actually cared about her. What a lovely place and I'd recommend them to anyone!

4
★★★★☆

I had to use Lums Pond in an emergency situation once. I rushed in there and handed them my dying dog. They rushed her off and within minutes the vet was speaking to me and telling me about her status. She offered many options while trying to keep the costs down. I waited in the clean, quiet waiting room and received frequent updates while each test was being performed. In the end, I left with my dog who was improving quickly and a good feeling that not only had my pet been taken care of, but that the staff actually cared about her. What a lovely place and I'd recommend them to anyone!

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1 out of 1 people found this review helpful.

.

I've visited Lums Pond on various occasions and have found the staff to be very multifaceted. The staff is great with adults and animals, but give no recognition to teenagers when there is no pet present. I used to be a delivery driver for a small sub shop and when I went to the front desk to give the employees their food, I was ignored for a good 5 minutes, not to mention I had about 3 bags in my hand filled with sandwiches. I came back a few months later for my dog to get surgery and I had a completely different experience.

3
★★★☆☆

I've visited Lums Pond on various occasions and have found the staff to be very multifaceted. The staff is great with adults and animals, but give no recognition to teenagers when there is no pet present. I used to be a delivery driver for a small sub shop and when I went to the front desk to give the employees their food, I was ignored for a good 5 minutes, not to mention I had about 3 bags in my hand filled with sandwiches. I came back a few months later for my dog to get surgery and I had a completely different experience.

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0 out of 1 people found this review helpful.

 

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