Roto-Rooter Plumbing & Drain Services

★★★★★
Emergency Service 24/7 Licensed & Insured
  • 422 W Congress St

    Detroit, MI 48226-3129

    Map & Directions
  • 313-223-1212

4.6154 13
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Basement drain was backing up so we called Roto-Rooter this morning at 7:45am. Was told they could come out that afternoon and would call approximately 30 minutes before arriving. To my pleasant surprise, they called back at 8am and said they could be there within 30 minutes. Joe and Dennis arrived at 8:30am and they couldn't have been nicer or more helpful. They checked out the problem and explained what the charge would be prior to beginning work. They fixed the clog and completely cleaned up all within 1 hour. Pricing was fair and they honored a coupon I had printed online. Would not hesitate to call them again and/or recommend to friends...one of the most pleasant service calls we've ever had!

5
★★★★★

Basement drain was backing up so we called Roto-Rooter this morning at 7:45am. Was told they could come out that afternoon and would call approximately 30 minutes before arriving. To my pleasant surprise, they called back at 8am and said they could be there within 30 minutes. Joe and Dennis arrived at 8:30am and they couldn't have been nicer or more helpful. They checked out the problem and explained what the charge would be prior to beginning work. They fixed the clog and completely cleaned up all within 1 hour. Pricing was fair and they honored a coupon I had printed online. Would not hesitate to call them again and/or recommend to friends...one of the most pleasant service calls we've ever had!

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3/24/2011 - #30299
I had a root-bound sewer line that was draining slowly. I called a local company that had done the job for me in the past, but after they wasted my time for three days by giving me services window and consistently not showing up or even calling me I called Roto-Rooter to help me out.

When I called an actual person answered the phone who assured me that the guys would give me a call 30 minutes before they were going to show up so that I could meet them. I got the call about 45 minutes before they showed up.

The technician, Tony, was very professional, knowledgeable, and likeable. He seemed committed to resolving my problem.

They did the basic sewer snaking which did not work so they went and picked up the hydro-jet truck. The hydro-jetting got it to a slow drain so they sent down a camera and found the problem was a broken sewer pipe under the road.

They called out a master plumber to give me an estimate on the repair. Tony waited on-site the entire time.

The overall experience with this visit was excellent.

The only improvement that I would have wished a little more empathy from the master plumber when delivering the sewer line estimate. It was a tough position when you really have no other options and they deliver a huge estimate of work. I would have preferred that he deliver the estimate by breaking down the different costs, explaining the typical plan of action, and offering financing without me prompting him with multiple questions.

4/1/2011 - #30897
I had a broken sewer line under the street caused by the roots from a large tree across the road. I had Roto-Rooter give me an estimate for the repair. Since they had to get a bond from the city for tearing up the road, and due to the previous experience I had with Tony from Roto-Rooter I wanted to go with a National company.

The job was to replace the sewer from the house to the main (approx 60 feet), install a full size cleanout at the house, saw cut the road (approx 6' X 14'), excavate with an extended back-hoe the sewer (20 feet down under road), bring in shoring for the dig, bring in sand and compact for the road repair, pull a bond and permits with the city. I also had them quote me replacing the water line from the house to the main since it was right next to the sewer line.

I liked that they put work exclusions right on the estimate as well, stating they would not be responsible for the landscaping (replanting seed etc).

They were confident they could resolve the issue in 2-3 days.

The master plumber that gave me the estimate, Bill, was exceedingly helpful in keeping me informed about the process since they could not actually start working until they got permits and a bond from the city. He told me times that he would call me with updates, and I am extremely pleased to say that I did receive those calls from him near the times I was expecting them. It was a huge piece of mind to know that they were on top of things and keeping me informed of the process. Thank you Bill!

They had the different lines flagged on Tuesday. Wednesday Tony and Chris showed up early (8am) with the plan of having everything to the road completed (sewer and water line). They accomplished this goal. However, the city inspector did not show up so they could backfill the yard on Wednesday. Thursday they showed up early again and began the work of replacing the sewer under the road. They completed the sewer replacement and completed the road work as they had planned. However, another day with the inspector not showing up so they had to return on Friday.
Tony showed up Friday morning at 8am and waited until the inspector showed up (about 11am). The work passed inspection so Tony and Chris finished backfilling the yard.
They did an excellent backfill job leaving me very little landscaping to do once the ground settles in a week or so.

Tony and Chris are excellent! You can tell they want to do a good job and help take care of your problem.

5
★★★★★

3/24/2011 - #30299
I had a root-bound sewer line that was draining slowly. I called a local company that had done the job for me in the past, but after they wasted my time for three days by giving me services window and consistently not showing up or even calling me I called Roto-Rooter to help me out.

When I called an actual person answered the phone who assured me that the guys would give me a call 30 minutes before they were going to show up so that I could meet them. I got the call about 45 minutes before they showed up.

The technician, Tony, was very professional, knowledgeable, and likeable. He seemed committed to resolving my problem.

They did the basic sewer snaking which did not work so they went and picked up the hydro-jet truck. The hydro-jetting got it to a slow drain so they sent down a camera and found the problem was a broken sewer pipe under the road.

They called out a master plumber to give me an estimate on the repair. Tony waited on-site the entire time.

The overall experience with this visit was excellent.

The only improvement that I would have wished a little more empathy from the master plumber when delivering the sewer line estimate. It was a tough position when you really have no other options and they deliver a huge estimate of work. I would have preferred that he deliver the estimate by breaking down the different costs, explaining the typical plan of action, and offering financing without me prompting him with multiple questions.

4/1/2011 - #30897
I had a broken sewer line under the street caused by the roots from a large tree across the road. I had Roto-Rooter give me an estimate for the repair. Since they had to get a bond from the city for tearing up the road, and due to the previous experience I had with Tony from Roto-Rooter I wanted to go with a National company.

The job was to replace the sewer from the house to the main (approx 60 feet), install a full size cleanout at the house, saw cut the road (approx 6' X 14'), excavate with an extended back-hoe the sewer (20 feet down under road), bring in shoring for the dig, bring in sand and compact for the road repair, pull a bond and permits with the city. I also had them quote me replacing the water line from the house to the main since it was right next to the sewer line.

I liked that they put work exclusions right on the estimate as well, stating they would not be responsible for the landscaping (replanting seed etc).

They were confident they could resolve the issue in 2-3 days.

The master plumber that gave me the estimate, Bill, was exceedingly helpful in keeping me informed about the process since they could not actually start working until they got permits and a bond from the city. He told me times that he would call me with updates, and I am extremely pleased to say that I did receive those calls from him near the times I was expecting them. It was a huge piece of mind to know that they were on top of things and keeping me informed of the process. Thank you Bill!

They had the different lines flagged on Tuesday. Wednesday Tony and Chris showed up early (8am) with the plan of having everything to the road completed (sewer and water line). They accomplished this goal. However, the city inspector did not show up so they could backfill the yard on Wednesday. Thursday they showed up early again and began the work of replacing the sewer under the road. They completed the sewer replacement and completed the road work as they had planned. However, another day with the inspector not showing up so they had to return on Friday.
Tony showed up Friday morning at 8am and waited until the inspector showed up (about 11am). The work passed inspection so Tony and Chris finished backfilling the yard.
They did an excellent backfill job leaving me very little landscaping to do once the ground settles in a week or so.

Tony and Chris are excellent! You can tell they want to do a good job and help take care of your problem.

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I had a new water heater put in by Roto Rooter and they were great. Everyone was very helpful from the first phone call. The plumber who installed the tank , Todd, was professional and friendly. I would definitely recommend Roto Rooter and use them again.

5
★★★★★

I had a new water heater put in by Roto Rooter and they were great. Everyone was very helpful from the first phone call. The plumber who installed the tank , Todd, was professional and friendly. I would definitely recommend Roto Rooter and use them again.

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31 December 2010
The dispatch service is the worst I,ve ever dealt with. They don;t read work orders and can;t get technicians on jobsites when requested. But the service tech was great when he finally got to my house and did a great job. He was professional and was knowledgable.

3
★★★☆☆

31 December 2010
The dispatch service is the worst I,ve ever dealt with. They don;t read work orders and can;t get technicians on jobsites when requested. But the service tech was great when he finally got to my house and did a great job. He was professional and was knowledgable.

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Roto-Rooter is excellent. They promptly arrived and did a great job..even showed me how they worked water jetting my main drain.

5
★★★★★

Roto-Rooter is excellent. They promptly arrived and did a great job..even showed me how they worked water jetting my main drain.

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Efficient and fast service. Called in the am they arrived early pm. The service agent was able to determine the problem wasn't anything serious - soft blockage not hard blockage. That was nice to know. Six month guarntee was a bonus. Definitely recommend.

5
★★★★★

Efficient and fast service. Called in the am they arrived early pm. The service agent was able to determine the problem wasn't anything serious - soft blockage not hard blockage. That was nice to know. Six month guarntee was a bonus. Definitely recommend.

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The plumber that came out arived on time and cleared out my sink very quickly. So far I have not had any other issues.

3
★★★☆☆

The plumber that came out arived on time and cleared out my sink very quickly. So far I have not had any other issues.

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My toilet stopped working. I looked up the number in the phone book and called a number listed for my area. I was promptly given a time frame for the day I requested. No extra charge for the weekend day. I was notified prior to the technicians arrival and the tech arrived on time. He diagnosed the problem, gave me the estimate, and fixed the problem quickly. Expensive but hassle free!

4
★★★★☆

My toilet stopped working. I looked up the number in the phone book and called a number listed for my area. I was promptly given a time frame for the day I requested. No extra charge for the weekend day. I was notified prior to the technicians arrival and the tech arrived on time. He diagnosed the problem, gave me the estimate, and fixed the problem quickly. Expensive but hassle free!

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The men arrived quickly and got the job done efficently. When the job became a bigger financial obligation than we expected, they discussed all of our options and made sure to advise us on pricing so there were not going to be any surprises.

5
★★★★★

The men arrived quickly and got the job done efficently. When the job became a bigger financial obligation than we expected, they discussed all of our options and made sure to advise us on pricing so there were not going to be any surprises.

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On a saturday I developed a major plumbing problem none of the drains in the house would go down.Looked in the yellow pages and found roto-rooter called them up, and they said they could have someone there sometime in the afternoon,they were there within the hour

5
★★★★★

On a saturday I developed a major plumbing problem none of the drains in the house would go down.Looked in the yellow pages and found roto-rooter called them up, and they said they could have someone there sometime in the afternoon,they were there within the hour

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Roto Rooter plumber, Dave Godwin, came to my home this morning after my toilet had overflowed for the 4th time in two years. He was unlike any other plumber that has come out previous times (from different plumbing companies). I was panicked, he called me down, he assessed the situation, and immediately when to work giving me options and prices so I could make an informed decision. He was professional, courtious, patient with me, quick to do his job, and after he left you wouldn't have even thought a plumber was here because he left it so tidy. He was absolutely fantastic! Thank you Roto Rooter for having employees like Dave, he makes you look good!

5
★★★★★

Roto Rooter plumber, Dave Godwin, came to my home this morning after my toilet had overflowed for the 4th time in two years. He was unlike any other plumber that has come out previous times (from different plumbing companies). I was panicked, he called me down, he assessed the situation, and immediately when to work giving me options and prices so I could make an informed decision. He was professional, courtious, patient with me, quick to do his job, and after he left you wouldn't have even thought a plumber was here because he left it so tidy. He was absolutely fantastic! Thank you Roto Rooter for having employees like Dave, he makes you look good!

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I had roto rooter come out today 2-24-10...The plumber was excellent. Very courteous, explained everything thoroughly. At first the snaking wasnt helping..he continued to snake it over and over till he was able to break thru. I was very impressed with his work..This is the second time I have used this company..the first time was 5 years ago for a major job..and the workmanship then was also excellent..I would recommend them in a heart beat. Plus they come out the same day!!!

5
★★★★★

I had roto rooter come out today 2-24-10...The plumber was excellent. Very courteous, explained everything thoroughly. At first the snaking wasnt helping..he continued to snake it over and over till he was able to break thru. I was very impressed with his work..This is the second time I have used this company..the first time was 5 years ago for a major job..and the workmanship then was also excellent..I would recommend them in a heart beat. Plus they come out the same day!!!

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My downstairs drain backed up causing quite a mess (and stench). I called Roto Rooter and they were at my door less than 40 minutes later. Eric was quick, and courteous. He diagnosed the problem, snaked the drain, and even cleaned up in less than half an hour. Friendly, fast, reliable. I highly recommend them.

5
★★★★★

My downstairs drain backed up causing quite a mess (and stench). I called Roto Rooter and they were at my door less than 40 minutes later. Eric was quick, and courteous. He diagnosed the problem, snaked the drain, and even cleaned up in less than half an hour. Friendly, fast, reliable. I highly recommend them.

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Message from Roto-Rooter Plumbing & Drain Services

Whether you're experiencing a plumbing emergency, or something as simple as a leaky faucet or running toilet, Roto-Rooter can help you get it fixed quickly. Roto-Rooter's expert plumbers in Detroit are standing by 24/7, and offer honest estimates and a high level of customer service. There's a reason Roto-Rooter has been the trusted name in plumbing for nearly 80 years.Call one of our friendly and trained customer service representatives—they'll be happy to schedule your service.

More about Roto-Rooter Plumbing & Drain Services

Emergency Plumbing Repairs, 24/7 Emergency Service, Written Estimates, No Hassle Service Guarantees, Plumbing, Drain cleaning, Sewer Repair, Plumbers, Plumbing Services, Sewage, Toilet Repair, Sewage Repair

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