Twig Hair Salon

★★☆☆☆
  • 2653 gateway road. suite 104.

    Carlsbad, CA 92009

    Map & Directions
  • 760-689-2663

About Twig Hair Salon

Categories
  • Beauty Salons
  • Hair Care

Personal Services

Personal Services
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I showed up for a 1st appointment and was refused and told to leave because I had my daughter with me. She was verbally abusive to me and gave my daughter evil looks that scared her. Not worth 150+ to have highlighted if your kid is abused.

1
★☆☆☆☆

I showed up for a 1st appointment and was refused and told to leave because I had my daughter with me. She was verbally abusive to me and gave my daughter evil looks that scared her. Not worth 150+ to have highlighted if your kid is abused.

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The place is pretty. The people are friendly. I made an appt for a one-process color and a "trim." Just my bangs and a clean up in around the nape area of my neck.

The color was fine -- although expensive! And the the trim was horrible. Bangs were uneven and the hair on the back of my head was all chopped up. And, THAT cost $55.00 -- a bang trim that I had to have fixed somewhere else. ugh. will not begoing back

1
★☆☆☆☆

The place is pretty. The people are friendly. I made an appt for a one-process color and a "trim." Just my bangs and a clean up in around the nape area of my neck.

The color was fine -- although expensive! And the the trim was horrible. Bangs were uneven and the hair on the back of my head was all chopped up. And, THAT cost $55.00 -- a bang trim that I had to have fixed somewhere else. ugh. will not begoing back

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I have to say that I had a very bad experience at TWIG. First, I will say that it is a beautiful salon and the staff was friendly-especially the receptionist. I came in with my daughter who just wanted a trim and I had a picture of a pretty straight forward, simple cut that I wanted. Having just relocated from back east I had spent a lot of time reading reviews to find a good salon. My last hairdresser had been doing my hair for several years and was wonderful so maybe I am a bit spoiled but I do know what a good haircut looks like and (now) I know what a bad one looks like, too. I left the salon with my hair choppy and uneven although I didn't know exactly how bad it was until I got home. The reason for that is that after cutting my hair the stylist informed me that it would be an additional $45 to blow and style it! What? $55 for the cut and you want another $45 to blow it?
The whole cut took 15 minutes and I had long hair and wanted long layers throughout and bangs. I knew-sitting in the chair- that the cut wasn't right and she didn't check both sides to make sure it was even. But, when she asked me how I liked it and I showed her the picture again and said it wasn't layered enough she asked me where I thought she should cut it to fix it! What? That's when I thought to myself 'I gotta get out of here'. I'm paying her-she's the professional, right? Ugh!
This was so stressful because my daughter is getting married next week and this is an important haircut. After I got home and was able to blow out my hair myself and style it you could really tell how messed up it was. Here's where you either 1) chalk it up to experience or 2) call back and speak to the owner. Normal I would have just chosen option 1 but I still needed to get my hair cut for the wedding. So I called the salon and asked to speak to the owner. The receptionist ask why I needed to talk to her and I told her about my experience and that I wanted my money back. So she took a message and said Jennifer would get back to me. She called me back later and said that Jennifer could meet with me after closing that day. Of course this is awkward but my intent was to have her check the cut so she could see for herself and get a refund. I was totally non confrontational and polite. I knew she would want to fix it herself but I had already lost confidence in the salon at this point. I took the picture in and she checked the cut. BTW picture and actual haircut were absolutely not the same aside from the fact it was choppy. Now, had she at least acknowledged this and proposed a way she was going to fix it I was prepared to let her do so. But I think she got more caught up in defending her stylist so she would not even admit the problem. She asked me what I thought should be done to make my hair look like the picture?!? She told me that she was an 'artist' and her stylists were 'artists' so she can't really critique them on a cut. WHAT?! C'mon! It's a haircut not an al fresco. Beside-all they had to do was copy a cut from a photo not create one from their own vision. That's called production work. Did I mention I am a commercial artist? So-bottom line-she says that it is 'their policy' to not give refunds. Which is a cop out- I reminded her that she was the owner and was probably able to make an executive decision-right? Apparently not. She refused and that was that. No satisfaction guarantee - no pride in the work her salon puts out and no sense of what a poor business decision she had just made. Word of mouth is 100 times more effective and or damaging to a business than costly advertising. All I wanted was my money back so that I could find another salon to get the haircut I needed for my daughter's wedding. $55=good will. Big mistake.

1
★☆☆☆☆

I have to say that I had a very bad experience at TWIG. First, I will say that it is a beautiful salon and the staff was friendly-especially the receptionist. I came in with my daughter who just wanted a trim and I had a picture of a pretty straight forward, simple cut that I wanted. Having just relocated from back east I had spent a lot of time reading reviews to find a good salon. My last hairdresser had been doing my hair for several years and was wonderful so maybe I am a bit spoiled but I do know what a good haircut looks like and (now) I know what a bad one looks like, too. I left the salon with my hair choppy and uneven although I didn't know exactly how bad it was until I got home. The reason for that is that after cutting my hair the stylist informed me that it would be an additional $45 to blow and style it! What? $55 for the cut and you want another $45 to blow it?
The whole cut took 15 minutes and I had long hair and wanted long layers throughout and bangs. I knew-sitting in the chair- that the cut wasn't right and she didn't check both sides to make sure it was even. But, when she asked me how I liked it and I showed her the picture again and said it wasn't layered enough she asked me where I thought she should cut it to fix it! What? That's when I thought to myself 'I gotta get out of here'. I'm paying her-she's the professional, right? Ugh!
This was so stressful because my daughter is getting married next week and this is an important haircut. After I got home and was able to blow out my hair myself and style it you could really tell how messed up it was. Here's where you either 1) chalk it up to experience or 2) call back and speak to the owner. Normal I would have just chosen option 1 but I still needed to get my hair cut for the wedding. So I called the salon and asked to speak to the owner. The receptionist ask why I needed to talk to her and I told her about my experience and that I wanted my money back. So she took a message and said Jennifer would get back to me. She called me back later and said that Jennifer could meet with me after closing that day. Of course this is awkward but my intent was to have her check the cut so she could see for herself and get a refund. I was totally non confrontational and polite. I knew she would want to fix it herself but I had already lost confidence in the salon at this point. I took the picture in and she checked the cut. BTW picture and actual haircut were absolutely not the same aside from the fact it was choppy. Now, had she at least acknowledged this and proposed a way she was going to fix it I was prepared to let her do so. But I think she got more caught up in defending her stylist so she would not even admit the problem. She asked me what I thought should be done to make my hair look like the picture?!? She told me that she was an 'artist' and her stylists were 'artists' so she can't really critique them on a cut. WHAT?! C'mon! It's a haircut not an al fresco. Beside-all they had to do was copy a cut from a photo not create one from their own vision. That's called production work. Did I mention I am a commercial artist? So-bottom line-she says that it is 'their policy' to not give refunds. Which is a cop out- I reminded her that she was the owner and was probably able to make an executive decision-right? Apparently not. She refused and that was that. No satisfaction guarantee - no pride in the work her salon puts out and no sense of what a poor business decision she had just made. Word of mouth is 100 times more effective and or damaging to a business than costly advertising. All I wanted was my money back so that I could find another salon to get the haircut I needed for my daughter's wedding. $55=good will. Big mistake.

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Twig is very retro, a bit too much to suit my taste, however I really felt pampered. They are in to organics and all things green. You do not get a hair cut, you get a design.

4
★★★★☆

Twig is very retro, a bit too much to suit my taste, however I really felt pampered. They are in to organics and all things green. You do not get a hair cut, you get a design.

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