Roadrunner Campground

★★★☆☆
  • 412 24th Street

    Alamogordo, NM 88310

    Map & Directions
  • 187-743-7300

About Roadrunner Campground

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  • Campgrounds
  • Cottages & Cabins
2.5 2
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I cannot begin to express my sheer fury with the staff at the Roadrunner RV Park & Campground in Alamogordo, New Mexico.

When we checked in we were regaled by the woes and troubles of the front desk guy who claimed that the pool inspector had arbitrarily shut down the RV park??s pool. I have no idea whether or not there was truth to his complaints, and frankly I didn??t understand half of what he was talking about, but I tried to be sympathetic.

Things seemed to go okay, until the next morning when we sat down to breakfast. The grounds crew parked right in front of our campsite at around 8 a.m. and proceeded to unload a lawnmower and a weed whacker, which they then applied liberally to a dirt patch five feet from our campsite. Our breakfast was ruined by appalling noise and a giant dust cloud.

I admit it? I flippin?? lost it. I let one member of the two-man crew just have it? verbally. I was so angry, but what does Mr. Genius do? He said in the nastiest tone possible, ??Well, what do you want? Want me to buy you breakfast?? Uh, no thanks.

Then not two minutes later, his cohort begins weed-whacking. I shouted at him, ??Don??t you think you can wait until we leave?!!? He mumbled, ??Sheesh. Fine,? and stalked off.

The first guy then felt the need to COME BACK and engaged me in a verbal battle, which by then he should have known that he would lose. So, he reverted to what all cowards revert to? threats. He told us and I quote, ??I??m calling the police. Get packed and get out.? By now, I am enraged and repeatedly told him to leave. Fool-hardy fellow that he was, he then began resorting to sullen apologies.

We broke camp and went to the office to demand a refund. We were told to e-mail the owners. I did so the following day and was offered a refund but it came with a reprimand as they spelled out their ??No tolerance policy? on abusive language.

There was no indication that they reprimanded their employees or felt they did anything worse than use ??bad judgment.? The employee clearly lied about the situation because the owner??s were under the impression that he ??in good faith? offered to buy us breakfast and was truly sorry. Well, that ain??t how it went down, folks.

I responded by saying thank you, but their employee was dishonest. The next day, I actually got another email from the owners heavily outlining their ??no tolerance policy? on abusive language and pretty much bawled me out for MY behavior. OUTRAGEOUS.

I get that most places tell their employees that they do not have to tolerate abuse from customers, but I think they would be better served by attempting correct a bad situation first. They may also want to consider hiring quality people and training them to not act like dumbasses in the first place. Then they would not need to lay it on so thick.

***UPDATE*** 07/09/10: The owner's of this campground, Judy and Ken Bonnell have e-mailed me, not once, not twice, but THREE times with snarky remarks. I am simply shocked at their complete lack of sincerity and unprofessionalism. Do yourself a favor and find someplace else to stay.

1
★☆☆☆☆

I cannot begin to express my sheer fury with the staff at the Roadrunner RV Park & Campground in Alamogordo, New Mexico.

When we checked in we were regaled by the woes and troubles of the front desk guy who claimed that the pool inspector had arbitrarily shut down the RV park??s pool. I have no idea whether or not there was truth to his complaints, and frankly I didn??t understand half of what he was talking about, but I tried to be sympathetic.

Things seemed to go okay, until the next morning when we sat down to breakfast. The grounds crew parked right in front of our campsite at around 8 a.m. and proceeded to unload a lawnmower and a weed whacker, which they then applied liberally to a dirt patch five feet from our campsite. Our breakfast was ruined by appalling noise and a giant dust cloud.

I admit it? I flippin?? lost it. I let one member of the two-man crew just have it? verbally. I was so angry, but what does Mr. Genius do? He said in the nastiest tone possible, ??Well, what do you want? Want me to buy you breakfast?? Uh, no thanks.

Then not two minutes later, his cohort begins weed-whacking. I shouted at him, ??Don??t you think you can wait until we leave?!!? He mumbled, ??Sheesh. Fine,? and stalked off.

The first guy then felt the need to COME BACK and engaged me in a verbal battle, which by then he should have known that he would lose. So, he reverted to what all cowards revert to? threats. He told us and I quote, ??I??m calling the police. Get packed and get out.? By now, I am enraged and repeatedly told him to leave. Fool-hardy fellow that he was, he then began resorting to sullen apologies.

We broke camp and went to the office to demand a refund. We were told to e-mail the owners. I did so the following day and was offered a refund but it came with a reprimand as they spelled out their ??No tolerance policy? on abusive language.

There was no indication that they reprimanded their employees or felt they did anything worse than use ??bad judgment.? The employee clearly lied about the situation because the owner??s were under the impression that he ??in good faith? offered to buy us breakfast and was truly sorry. Well, that ain??t how it went down, folks.

I responded by saying thank you, but their employee was dishonest. The next day, I actually got another email from the owners heavily outlining their ??no tolerance policy? on abusive language and pretty much bawled me out for MY behavior. OUTRAGEOUS.

I get that most places tell their employees that they do not have to tolerate abuse from customers, but I think they would be better served by attempting correct a bad situation first. They may also want to consider hiring quality people and training them to not act like dumbasses in the first place. Then they would not need to lay it on so thick.

***UPDATE*** 07/09/10: The owner's of this campground, Judy and Ken Bonnell have e-mailed me, not once, not twice, but THREE times with snarky remarks. I am simply shocked at their complete lack of sincerity and unprofessionalism. Do yourself a favor and find someplace else to stay.

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We had a two night stay at this RV Park on March 30 and March 31. We stayed in one of the two camping cabins. Very relieved to find this park. We were pleased with the price--right around $35 with our AAA discount. Bathrooms could use a little bit of work, but they served the purpose. Many washers and dryers available for the guests. Pool was not operational during our stay--probably too early in the season.

4
★★★★☆

We had a two night stay at this RV Park on March 30 and March 31. We stayed in one of the two camping cabins. Very relieved to find this park. We were pleased with the price--right around $35 with our AAA discount. Bathrooms could use a little bit of work, but they served the purpose. Many washers and dryers available for the guests. Pool was not operational during our stay--probably too early in the season.

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