Rudino's Grill & Sports Pad

★★☆☆☆
  • 1040 Tryon Village Dr, Ste 601

    Cary, NC 27511

    Map & Directions
  • 919-851-9173

About Rudino's Grill & Sports Pad

Categories
  • Sports Bars
  • Grill Restaurants
  • Pizza Restaurants

Food

Food
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2.0 3
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.

It was my son's 19th birthday and we were going to see a movie at 8pm on a Friday Night. My wife and I arrived a little before 6 and got a table and drinks. At about 6:10 we ordered an appetizer and our son and his fiancee joined us at 6:30. A pleasant evening so far. We ordered our meals at about 6:40...2 grinders, a burger, and lazagna. At 7:10 still no food. Others around us that had arrived after my son were getting there food. We asked the waitress and she said the lazagna was the hold up. When 7:22 rolled around we knew we wouldn't have time to eat and get to the movie on time. We told the waitress to bring the check for the appetizer and drinks we had to go. She apologized and insisted the food would be out in a minute. My son and his fiancee left to get to the theater. Finally at almost 7:30 the manager brings the food out himself. We told him the situation and how long we had waited and we did not want the food we had to leave. He proceeded to argue with us about the time frame and that the ticket had only reached the kitchen 20 minutes earlier. He blamed the lasagna and the waitress. There was no apology or desire to make amends. He leaves in a huff and then finally our check comes out for the drinks and appetizer. It was almost 7:40 when we were able to leave the restaurant. We ate after the movie at a restaurant that was able to get our food out in 10 minutes after we ordered. Imagine that! This Rudino's in Cary will not see us again.

1
★☆☆☆☆

It was my son's 19th birthday and we were going to see a movie at 8pm on a Friday Night. My wife and I arrived a little before 6 and got a table and drinks. At about 6:10 we ordered an appetizer and our son and his fiancee joined us at 6:30. A pleasant evening so far. We ordered our meals at about 6:40...2 grinders, a burger, and lazagna. At 7:10 still no food. Others around us that had arrived after my son were getting there food. We asked the waitress and she said the lazagna was the hold up. When 7:22 rolled around we knew we wouldn't have time to eat and get to the movie on time. We told the waitress to bring the check for the appetizer and drinks we had to go. She apologized and insisted the food would be out in a minute. My son and his fiancee left to get to the theater. Finally at almost 7:30 the manager brings the food out himself. We told him the situation and how long we had waited and we did not want the food we had to leave. He proceeded to argue with us about the time frame and that the ticket had only reached the kitchen 20 minutes earlier. He blamed the lasagna and the waitress. There was no apology or desire to make amends. He leaves in a huff and then finally our check comes out for the drinks and appetizer. It was almost 7:40 when we were able to leave the restaurant. We ate after the movie at a restaurant that was able to get our food out in 10 minutes after we ordered. Imagine that! This Rudino's in Cary will not see us again.

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.

I've already been there twice. Love the Fried Green Beans! They also have some great drink specials. Looks like it will be a good place to watch a game or meet friends for drinks after work. I thought the service was pretty good. I'd definitely recommend anyone in the Tryon area to check it out.

4
★★★★☆

I've already been there twice. Love the Fried Green Beans! They also have some great drink specials. Looks like it will be a good place to watch a game or meet friends for drinks after work. I thought the service was pretty good. I'd definitely recommend anyone in the Tryon area to check it out.

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Nice place but very bad service. Took 45min to get wrong food, they weren't even busy. First visit and will be my last. Its a shame that they spend all that money for the decor but none on prepping their staff, especially the cooks. Watch the waiter take all the correct orders and they still mess it up.

1
★☆☆☆☆

Nice place but very bad service. Took 45min to get wrong food, they weren't even busy. First visit and will be my last. Its a shame that they spend all that money for the decor but none on prepping their staff, especially the cooks. Watch the waiter take all the correct orders and they still mess it up.

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Business Response:

Hi Mike. I wanted to reach back out to you to see if you have given us another chance. When I first responded to your review on urbanspoon back in May, we had only been open for about a week. Over six months have passed and things are running much smoother. I will admit that things were a little rocky that first month, but can assure you our food and service have both improved a great deal. We appreciate your feedback and have used it as part of our new hire training. Hope you have a great holiday season; we look forward to seeing you soon.

Message from Rudino's Grill & Sports Pad

At Rudino??s Grill & Sports Pad, we take it to the next level with an upgraded bar and grill theme. Here you??ll enjoy the best of both worlds with traditional Rudino??s favorites like pizza and grinders alongside mouth-watering signature selections like Beer Battered Onion Rings, Smothered BBQ and Baby Back RIbs.



 

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