Green Care Auto Repair

★★★☆☆
  • 2221 N 45th St

    Seattle, WA 98103

    Map & Directions
  • 206-402-4856

About Green Care Auto Repair

Categories
Details
Hours
Mon-Fri 7:30am-6pm

Automotive

Automotive
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Dishonest and irresponsible, Alex Kagarlitsky has lost a customer. I went here a few times for oil changes with no issues and thought I found a great new mechanic. With the last service a few months back I got into my car and noticed that the radio volume control was broken off. They looked at it, first blamed my wife (who doesn't drive this car), then reluctantly tried to fiddle with it. I had three appointments for them to work on it, every one wasting my time as they just played around trying to refit damaged parts. I finally gave up when he insisted I let him take out the radio and let him work on it for a few weeks. I went to the BBB & the AG. They ignored the BBB complaint and wrote a letter back to the AG which claimed that they tired to take care of the problem, but I wouldn't work with them which was the opposite. At no time did they ever try to contact me to resolve the issue, but made me track them down, only to get blown off. I understand mistakes happen, and things break, but a good shop will own up to their mistakes and take care of them. Could he have replaced the radio? Yes, but he didn't. Could he have offered some other smaller compensation? Yes, but he didn't. Could he have responded to the BBB as a 3rd party to mediate the situation? Yes, but he didn't. Could he have contacted me at any other time? Yes, but he didn't. I have spent too much of my time and energy trying to get him to address the situation and getting the run around. He has shown himself to be inept, and dishonest. I will never do business with him again, and I would encourage anyone else considering auto repair in Wallingford to think of going somewhere else

1
★☆☆☆☆

Dishonest and irresponsible, Alex Kagarlitsky has lost a customer. I went here a few times for oil changes with no issues and thought I found a great new mechanic. With the last service a few months back I got into my car and noticed that the radio volume control was broken off. They looked at it, first blamed my wife (who doesn't drive this car), then reluctantly tried to fiddle with it. I had three appointments for them to work on it, every one wasting my time as they just played around trying to refit damaged parts. I finally gave up when he insisted I let him take out the radio and let him work on it for a few weeks. I went to the BBB & the AG. They ignored the BBB complaint and wrote a letter back to the AG which claimed that they tired to take care of the problem, but I wouldn't work with them which was the opposite. At no time did they ever try to contact me to resolve the issue, but made me track them down, only to get blown off. I understand mistakes happen, and things break, but a good shop will own up to their mistakes and take care of them. Could he have replaced the radio? Yes, but he didn't. Could he have offered some other smaller compensation? Yes, but he didn't. Could he have responded to the BBB as a 3rd party to mediate the situation? Yes, but he didn't. Could he have contacted me at any other time? Yes, but he didn't. I have spent too much of my time and energy trying to get him to address the situation and getting the run around. He has shown himself to be inept, and dishonest. I will never do business with him again, and I would encourage anyone else considering auto repair in Wallingford to think of going somewhere else

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Hands down the best place ! The customer service I received was truly genuine great service, I bought a Toyota Camry last year with no repair history.When I brought it in for my 90k mile service and timing belt, I explained that I had no idea what was done and what was not, I told the service advisor that I didn't want to waste any money,they said no problem and said they would inspect it for me with no charge. A Couple of hours later I got the call with the run down and to my surprise the timing belt, water pump and all the belts were replaced just a little over a year ago,they took the time to track down the repairs by the Vin Number and provided me the original maitenance records that they located at an out of state Toyota dealer. Now that is service! Customer for life! Thank you again! Alann P.

5
★★★★★

Hands down the best place ! The customer service I received was truly genuine great service, I bought a Toyota Camry last year with no repair history.When I brought it in for my 90k mile service and timing belt, I explained that I had no idea what was done and what was not, I told the service advisor that I didn't want to waste any money,they said no problem and said they would inspect it for me with no charge. A Couple of hours later I got the call with the run down and to my surprise the timing belt, water pump and all the belts were replaced just a little over a year ago,they took the time to track down the repairs by the Vin Number and provided me the original maitenance records that they located at an out of state Toyota dealer. Now that is service! Customer for life! Thank you again! Alann P.

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