Createyourwoodsign.com

★★★★★
  • 32 Greenland Rd

    Sterling, MA 01564

    Map & Directions
  • 978-906-5651

5.0 7
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We have ordered 3 signs so far and each one has been great. Prompt communication, easy to navigate website, shipped quickly and we get lots of compliments on each one. We LOVE them and really like the fact that they are handmade right here in the USA.

5
★★★★★

We have ordered 3 signs so far and each one has been great. Prompt communication, easy to navigate website, shipped quickly and we get lots of compliments on each one. We LOVE them and really like the fact that they are handmade right here in the USA.

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Buyer beware! My husband ordered a customized, but very simple, Library Sign from Emmanuel at Create Your Wood Sign. My husband was very thorough with his order, and has a long thread of email exchanges between himself and Emmanuel. There was no lack of detail as to what my husband was requesting (a blue, distressed sign with my name on the front, and my birthdate on the back). We received and opened the sign this week - my birthday present! - and both of us were appalled at the appearance and quality of the sign. The custom shape of the sign was poorly done, the distressed quality was merely one coat of paint slapped on with the sides roughly sanded down to the natural wood, there was a big dark smudge in the middle of the sign with clear paint markings over it where someone had tried to cover it up, and no birthdate or name on the back of the sign and no gift wrapping as my husband had requested. For this item, my husband paid $100 + $30 shipping (sign was $80 and then a rush fee was put on it of $20, and then shipping of $30)! My husband immediately reached out to Create Your Wood Sign via telephone, and received no return calls. He then emailed Emmanuel, the employee he had originally dealt with, and received immediate responses (so obviously someone handles customer requests, they just don't pick up the phone). All of the replies from Emmanuel were unhelpful, and the further my husband tried to explain his dissatisfaction, the more insulting Emmanuel became. When my husband mentioned we have some experience distressing items, and felt the sign was poorly done, Emmanuel tacked a PS on his follow up email, saying, "try do do one sign by yourself.... and you will see that it is not as easy as its looks." Insulting and also bad spelling/grammar (not pertinent to customer service, but I just felt like pointing it out). He dismissed the three example pictures my husband sent to him, stating they were exactly how the product should look, and didn't address the smudge in the picture or the poor distressing. All of his follow up emails refused to take any responsibility for the satisfaction of his customer (see email copy below) or the poor quality of the product. After a total of a few email exchanges, Emmanuel told my husband that he would no longer give his emails any attention as "he didn't have the time for this." My husband tried calling again multiple times, and again the phones were not answered. Apparently, that is it! We have no recourse, are out $130 dollars, and have a sign that we will not hang on our wall. No recourse at all....so don't bother ordering from this business!

1
★☆☆☆☆

Buyer beware! My husband ordered a customized, but very simple, Library Sign from Emmanuel at Create Your Wood Sign. My husband was very thorough with his order, and has a long thread of email exchanges between himself and Emmanuel. There was no lack of detail as to what my husband was requesting (a blue, distressed sign with my name on the front, and my birthdate on the back). We received and opened the sign this week - my birthday present! - and both of us were appalled at the appearance and quality of the sign. The custom shape of the sign was poorly done, the distressed quality was merely one coat of paint slapped on with the sides roughly sanded down to the natural wood, there was a big dark smudge in the middle of the sign with clear paint markings over it where someone had tried to cover it up, and no birthdate or name on the back of the sign and no gift wrapping as my husband had requested. For this item, my husband paid $100 + $30 shipping (sign was $80 and then a rush fee was put on it of $20, and then shipping of $30)! My husband immediately reached out to Create Your Wood Sign via telephone, and received no return calls. He then emailed Emmanuel, the employee he had originally dealt with, and received immediate responses (so obviously someone handles customer requests, they just don't pick up the phone). All of the replies from Emmanuel were unhelpful, and the further my husband tried to explain his dissatisfaction, the more insulting Emmanuel became. When my husband mentioned we have some experience distressing items, and felt the sign was poorly done, Emmanuel tacked a PS on his follow up email, saying, "try do do one sign by yourself.... and you will see that it is not as easy as its looks." Insulting and also bad spelling/grammar (not pertinent to customer service, but I just felt like pointing it out). He dismissed the three example pictures my husband sent to him, stating they were exactly how the product should look, and didn't address the smudge in the picture or the poor distressing. All of his follow up emails refused to take any responsibility for the satisfaction of his customer (see email copy below) or the poor quality of the product. After a total of a few email exchanges, Emmanuel told my husband that he would no longer give his emails any attention as "he didn't have the time for this." My husband tried calling again multiple times, and again the phones were not answered. Apparently, that is it! We have no recourse, are out $130 dollars, and have a sign that we will not hang on our wall. No recourse at all....so don't bother ordering from this business!

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0 out of 1 people found this review helpful.

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Just give it a try, you definitely won't regret it. The signs are high quality and the designer is really flexible. The delivery time has been improved a lot! Now, it is just 1 week!!!

3
★★★★★

Just give it a try, you definitely won't regret it. The signs are high quality and the designer is really flexible. The delivery time has been improved a lot! Now, it is just 1 week!!!

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love

3
★★★★★

love

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Christelle was very responsive and friendly. I can't believe how quickly I was able to order these signs! They arrived in about 2 weeks and look fabulous, adding a special touch to my new home. Thank you!

3
★★★★★

Christelle was very responsive and friendly. I can't believe how quickly I was able to order these signs! They arrived in about 2 weeks and look fabulous, adding a special touch to my new home. Thank you!

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Over 3 months since my order and a dozen email exchanges... and multiple "promised" failed delivery dates ... and still no sign... and still no refund! This is horrible!

3
★★★★★

Over 3 months since my order and a dozen email exchanges... and multiple "promised" failed delivery dates ... and still no sign... and still no refund! This is horrible!

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AWESOME ! The whole experience. The signs were more beautiful than expected. The people went out of their way to be helpful. Customer sevice I wish I had everwhere, without a doubt. We will be doing business with them again. The quality of their work and the dedication to success can not be overstated.
Doug

5
★★★★★

AWESOME ! The whole experience. The signs were more beautiful than expected. The people went out of their way to be helpful. Customer sevice I wish I had everwhere, without a doubt. We will be doing business with them again. The quality of their work and the dedication to success can not be overstated.
Doug

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1 out of 2 people found this review helpful.

Message from Createyourwoodsign.com

Welcome to CreateYourWoodSign,com

We propose a large choice of handmade painted wood signs: Family established wood signs, city signs, ... and we personalize your wood sign on demand!



The customer satisfaction is our #1 priority !

Emmanuel and Christelle Francois

More about Createyourwoodsign.com

Welcome to CreateYourWoodSign.com, a family business based in Greer, South Carolina (we just moved there!) and founded by Emmanuel & Christelle Francois. All wooden signs are HANDMADE & HAND PAINTED, and our signs have the attention they deserve to reach a high quality level. We propose a large variety of signs and are specialized in Custom Wood Signs. They are unique gifts to offer.

 

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