Bushido Japanese Steakhouse and Sushi

★☆☆☆☆

About Bushido Japanese Steakhouse and Sushi

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  • Sushi Restaurants
  • Japanese Restaurants

Food

Food
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I am COMPLETELY disappointed with this restaurant. While there with my husband and 3 children, we were asked what we would like to drink - the man listed out all the options like sprite, lemonade, dr. pepper, etc. We chose lemonade for my children and went about our meal. When the meal was over, we got the ticket and the kids' drinks (which were listed as "kids lemonade" on the ticket) were $3.95 EACH! We questioned it and the server said, "Oh, well..uhh...yeah... let me go ask Him (I assume the manager) about this and see if he'll be nice and take this off." He comes back, says that it can't be changed because it's already in the system and apologizes.
My kids were getting antsy and we decided to just let it go and pay and leave. I was still feeling unhappy about this (My own soda had only cost $1.75!) and I called to speak with the manager. By the time I got off of the phone, I was SHAKING because of how he spoke to me and I will *NEVER* return to this restaurant again. Basically he said too bad, so sad, thanks for the money. When I said that I was not satisfied with that, he said he couldn't go any further than offering an apology. I told him I had taken groups there MULTIPLE times and had spent hundreds of dollars there and was so disappointed, he said, "Sorry. I can't do anything else about this issue." I said I'd have to just spread the word and he just said, "Well, ma'am, you just do what you need to do."
I'm LIVID. What a crappy way to treat customers, especially loyal ones!
I won't go back. The food is just "okay" but the customer service is repulsive. I won't support a restaurant whose management is that unapologetic and flat out RUDE. I will go to Shogun next time. They are a bit cheaper and they have ALWAYS been just WONDERFUL to us. Bushido is highly overrated.

1
★☆☆☆☆

I am COMPLETELY disappointed with this restaurant. While there with my husband and 3 children, we were asked what we would like to drink - the man listed out all the options like sprite, lemonade, dr. pepper, etc. We chose lemonade for my children and went about our meal. When the meal was over, we got the ticket and the kids' drinks (which were listed as "kids lemonade" on the ticket) were $3.95 EACH! We questioned it and the server said, "Oh, well..uhh...yeah... let me go ask Him (I assume the manager) about this and see if he'll be nice and take this off." He comes back, says that it can't be changed because it's already in the system and apologizes.
My kids were getting antsy and we decided to just let it go and pay and leave. I was still feeling unhappy about this (My own soda had only cost $1.75!) and I called to speak with the manager. By the time I got off of the phone, I was SHAKING because of how he spoke to me and I will *NEVER* return to this restaurant again. Basically he said too bad, so sad, thanks for the money. When I said that I was not satisfied with that, he said he couldn't go any further than offering an apology. I told him I had taken groups there MULTIPLE times and had spent hundreds of dollars there and was so disappointed, he said, "Sorry. I can't do anything else about this issue." I said I'd have to just spread the word and he just said, "Well, ma'am, you just do what you need to do."
I'm LIVID. What a crappy way to treat customers, especially loyal ones!
I won't go back. The food is just "okay" but the customer service is repulsive. I won't support a restaurant whose management is that unapologetic and flat out RUDE. I will go to Shogun next time. They are a bit cheaper and they have ALWAYS been just WONDERFUL to us. Bushido is highly overrated.

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