Animal Hospital Of Newport Hills

★★☆☆☆
Animal Hospital of Newport Hills was established in 1974 and has been providing quality veterinary care to Newcastle, Renton, South Bellevue for over 40 years. We are open 7 days a week with evening and weekend hours for your convenience. The animal hospital is a full service veterinary facility with 8 doctors on staff to meet your pet's medical needs. On average, our doctors have more than 15 years of experience as D.V.M.s, and most of our senior support staff has been with us for over 10 years. Animal Hospital of Newport Hills values our clients and their pets. We strive to provide the very best medical care with the latest advances in veterinary medicine and surgery at reasonable prices. Our goal is to educate our clients about their pet's health care options so that together, we can make the best health care decisions for their beloved companions. We are proud to offer discounts to rescue and charitable organizations, as well as active military.
  • 13018 Newcastle Way

    Newcastle, WA 98059

    Map & Directions
  • 425-629-9762

About Animal Hospital Of Newport Hills

Hours
Sun 9am-5pm, Mon-Thu 8:30am-9pm, Fri 8:30am-7pm, Sat 8:30am-6pm

Pets & Animals

Pets & Animals
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This clinic used to be very good. Care of your pet was number 1. Unfortunately, things have changed...Now it is all about the money. We have been faithful customers for 19 years. Started noticing a change about two years ago. Noticed increased cost and if some of the procedures were really necessary. Every visit started to require blood work and x-rays. The last visit involving our cat went from $600 - $700 to over $1700... Totally understand that initial care is just an estimate and can escalate based on how the pet responds to treatment. In this recent visit, we questioned Dr. Olsen about the charges. Our goal was trying to obtain an understanding for such a dramatic increase in charges. Dr. Olsen became very annoyed that I was even asking and questioned whether I really "cared about my cat". I told her I was not questioning care just wanted to understand the increased expenses. I never had a cat with a blockage problem. Apparently, the cat did remove the urethral catheterisation because Dr. Olsen did not fit him with a bucket or collar. This resulted in him needing to be sedated a "second" time in less then 24 hours and having to tolerate a "second" Urethral Catheterisation insertion. This at the most critical point in his initial care. logically it would seem that this extended his treatment and delayed his recovery. Dr. Olsen did not agree and questioned that maybe I cared more about the cost and not my cat's health.... Apparently, I was also an irresponsible pet owner for leaving my pet and taking my son to the doctor. I was not around for a "proper discussion"? I thought we had one over the phone?.....Dr. Olsen continued her abusive verbal attack. Several times I asked her to please stop. As the pet owner, I have the right to be provided an explanation on care and expenses. There was absolutely no need for this to become a negative confrontational experience. Dr. Olsen continued with her negative judgmental attack. Listening skills, genuine concern and compassion are not her forte! Fed up with this one sided discussion, I told her I was going to end the call and not take any more of her condescending bullying abuse. Her response was to hang up. Nice professionalism! I would recommend staying away from Animal Hospital of Newport hills. Care of your pet is no longer the primary goal. Now it is all about the money$$$$$$

1
★☆☆☆☆

This clinic used to be very good. Care of your pet was number 1. Unfortunately, things have changed...Now it is all about the money. We have been faithful customers for 19 years. Started noticing a change about two years ago. Noticed increased cost and if some of the procedures were really necessary. Every visit started to require blood work and x-rays. The last visit involving our cat went from $600 - $700 to over $1700... Totally understand that initial care is just an estimate and can escalate based on how the pet responds to treatment. In this recent visit, we questioned Dr. Olsen about the charges. Our goal was trying to obtain an understanding for such a dramatic increase in charges. Dr. Olsen became very annoyed that I was even asking and questioned whether I really "cared about my cat". I told her I was not questioning care just wanted to understand the increased expenses. I never had a cat with a blockage problem. Apparently, the cat did remove the urethral catheterisation because Dr. Olsen did not fit him with a bucket or collar. This resulted in him needing to be sedated a "second" time in less then 24 hours and having to tolerate a "second" Urethral Catheterisation insertion. This at the most critical point in his initial care. logically it would seem that this extended his treatment and delayed his recovery. Dr. Olsen did not agree and questioned that maybe I cared more about the cost and not my cat's health.... Apparently, I was also an irresponsible pet owner for leaving my pet and taking my son to the doctor. I was not around for a "proper discussion"? I thought we had one over the phone?.....Dr. Olsen continued her abusive verbal attack. Several times I asked her to please stop. As the pet owner, I have the right to be provided an explanation on care and expenses. There was absolutely no need for this to become a negative confrontational experience. Dr. Olsen continued with her negative judgmental attack. Listening skills, genuine concern and compassion are not her forte! Fed up with this one sided discussion, I told her I was going to end the call and not take any more of her condescending bullying abuse. Her response was to hang up. Nice professionalism! I would recommend staying away from Animal Hospital of Newport hills. Care of your pet is no longer the primary goal. Now it is all about the money$$$$$$

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We've taken our animals here for years. Always knowledgable and helpful. The front desk could be a little friendlier but the Dr.s are nice. We've also done overnight stays for our dog and have been happy.

4
★★★★☆

We've taken our animals here for years. Always knowledgable and helpful. The front desk could be a little friendlier but the Dr.s are nice. We've also done overnight stays for our dog and have been happy.

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I'd be cautious before choosing this clinic. It has been very hit and miss with my satisfaction of care here. I've had a few amazing, compassionate, caring experiences, and some cold, disheartening and upsetting experiences, as well. I've learned who I need to ask for, but that poses a challenge if my preferred docs are not in clinic. Caveat emptor.

2
★★☆☆☆

I'd be cautious before choosing this clinic. It has been very hit and miss with my satisfaction of care here. I've had a few amazing, compassionate, caring experiences, and some cold, disheartening and upsetting experiences, as well. I've learned who I need to ask for, but that poses a challenge if my preferred docs are not in clinic. Caveat emptor.

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Message from Animal Hospital Of Newport Hills

"Quality Care at Affordable Prices!"

More about Animal Hospital Of Newport Hills

We are a Full Service 7 Doctor Veterinary Hospital offering the Finest in Wellness Exams, Vaccinations, Internal Medicine, Soft Tissue, Laser and Orthopedic Surgery, Dentistry, Digital Radiology, Ultrasound, Oncology and Boarding!

 

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