USAA Auto Insurance

★★★★☆
  • 9800 Fredericksburg Rd

    San Antonio, TX 78288

    Map & Directions
  • 800-531-8111

About USAA Auto Insurance

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  • Car Insurance

Insurance

Insurance
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I was rear-ended by another driver. I went to have my car evaluated by the USAA preferred vendor. I was then given the money to fix my car. I could not get my car fixed in NC so I waited until I got back to Florida to have my car fixed. In Florida, I took my car to another USAA preferred vendor. Instead of just fixing the car, they reevaluated my car in the system. The difference in dollar amounts, which was only a tax difference, caused it to be classified as totaled. USAA failed to inform me of the change in status. They took the money they had given me back out of my account as I bank with them as well. I fought for 3 months to have this changed but USAA was unwilling to negotiate. I have been a long time customer. Previously they had been very communicative and worked with me on that vehicle. Overall, the experience I have had has been one of non-communication, non-transparency on their part, and disrespectfulness by some of the representatives.

1
★☆☆☆☆

I was rear-ended by another driver. I went to have my car evaluated by the USAA preferred vendor. I was then given the money to fix my car. I could not get my car fixed in NC so I waited until I got back to Florida to have my car fixed. In Florida, I took my car to another USAA preferred vendor. Instead of just fixing the car, they reevaluated my car in the system. The difference in dollar amounts, which was only a tax difference, caused it to be classified as totaled. USAA failed to inform me of the change in status. They took the money they had given me back out of my account as I bank with them as well. I fought for 3 months to have this changed but USAA was unwilling to negotiate. I have been a long time customer. Previously they had been very communicative and worked with me on that vehicle. Overall, the experience I have had has been one of non-communication, non-transparency on their part, and disrespectfulness by some of the representatives.

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We use USAA for all of our insurance needs. From auto insurance, to homeowner's insurance, and life insurance. We also trust our banking to USAA. We have been with them for years and we couldn't be happier with their services. I believe USAA is the largest insurance company in the United States. I highly recommend them.

5
★★★★★

We use USAA for all of our insurance needs. From auto insurance, to homeowner's insurance, and life insurance. We also trust our banking to USAA. We have been with them for years and we couldn't be happier with their services. I believe USAA is the largest insurance company in the United States. I highly recommend them.

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I've been a member of USAA for quite some time. Geat customer service. I had several issues with my car and no questions asked and got my car fixed in a timely manner. I recommend this to anyone that is either in the military or retired from the service.

5
★★★★★

I've been a member of USAA for quite some time. Geat customer service. I had several issues with my car and no questions asked and got my car fixed in a timely manner. I recommend this to anyone that is either in the military or retired from the service.

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