VCA A Breed Apart Animal Hospital

★★☆☆☆
Call Today to Make an Appointment!
34.1323 -118.147
Map and Directions to VCA Animal Hospital

626-507-7152

777 S. Arroyo Pky

Pasadena, CA

91105

Get Directions Photos
2.0 17
Hi! Sign in to let us know how VCA A Breed Apart Animal Hospital was?
Write a Review
Reviews 1 - 17 of 17.
.

I agree with everything about judgemental office staff and extra costs. However, Dr. Sostrin is worth having to shine the office staff on and being annoying to them by asking about the bill. Dr. Sostrin inspires absolute confidence and is the only reason I go to A Breed Apart . She is caring, knowledgeable, and competent. I have complete confidence in her analyses. I brought my turtle to her, and both my dogs for their yearly physical - I wouldn't consider anyone else for those basic types of visits. I do go to other cheaper vets for more routine issues.

4
★★★★☆

I agree with everything about judgemental office staff and extra costs. However, Dr. Sostrin is worth having to shine the office staff on and being annoying to them by asking about the bill. Dr. Sostrin inspires absolute confidence and is the only reason I go to A Breed Apart . She is caring, knowledgeable, and competent. I have complete confidence in her analyses. I brought my turtle to her, and both my dogs for their yearly physical - I wouldn't consider anyone else for those basic types of visits. I do go to other cheaper vets for more routine issues.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I took my dog to this place because I got a coupon for a free exam. When I got there, of course, they told me that there were a million things wrong with my dog and that it would cost a billion dollars to fix it.

They advertised a $250 dental cleaning with a **does not include blood work**. Well, the blood work is needed in order to safely put your dog on anesthesia and it costs $100. So, why the heck don't they just advertise it as $350? This was the first sign of ridiculous hidden charges and a reason why I should have just left. But, since my dog really needed a dental cleaning, I agreed to use their services.

On the estimate they gave me, they tried to put as many unnecessary procedure as they could (and the charges were exorbitant). This included a $75 miscellaneous charge, which they claim was a buffer for unforeseen costs (i.e. medications, blah blah blah). The lady said, "We usually try to OVERESTIMATE your costs so that there are no surprises." I had to ask them to remove everything that was absolutely unnecessary to make the cost of the procedure more reasonable. When they came back with a revised estimate, it was $250 less than their original quote. This was the second sign that I should have just left. But at this point I had already agreed to pay $100 for the blood work so naively, I agreed. Little did I know, I was actually signing away my life savings to this place.

During my dog's dental appointment, they called me telling me that they had charge me more money because of tooth extractions. The vet said that she extracted 2 teeth (which were painful for my dog) and 3 fell out on their own when she was cleaning but I still got charged for it~ an extra $160! Then she said that there was a mass in his mouth and that a biopsy was needed to make sure he doesn't have cancer. I didn't feel comfortable with it and asked several times if this was really really needed and if it was really a cause for concern. Of course, she said yes and of course, it cost me~ an extra $250.

Now, guess how much the medications came out to be? You guessed it~ their "overestimated buffer" of $75. The vet actually said the words "I was trying very hard to stick to estimate." Which means, that whatever they put on that piece of paper, they will try their best to charge you that amount and much much more.

Yesterday, I got a call from the vet. I'm sure you can guess what it's about. She said, "The biopsy results look great. It looks like your dog just had an inflammation because he needed dental work. Nothing cancerous." Exactly what I suspected. But stupid me agreed to pay an extra $250 to find out.

I would actually rate this place 0 out of 5 stars if I could. I would not take my dog here if I were you, unless you were ready to declare bankruptcy.

1
★☆☆☆☆

I took my dog to this place because I got a coupon for a free exam. When I got there, of course, they told me that there were a million things wrong with my dog and that it would cost a billion dollars to fix it.

They advertised a $250 dental cleaning with a **does not include blood work**. Well, the blood work is needed in order to safely put your dog on anesthesia and it costs $100. So, why the heck don't they just advertise it as $350? This was the first sign of ridiculous hidden charges and a reason why I should have just left. But, since my dog really needed a dental cleaning, I agreed to use their services.

On the estimate they gave me, they tried to put as many unnecessary procedure as they could (and the charges were exorbitant). This included a $75 miscellaneous charge, which they claim was a buffer for unforeseen costs (i.e. medications, blah blah blah). The lady said, "We usually try to OVERESTIMATE your costs so that there are no surprises." I had to ask them to remove everything that was absolutely unnecessary to make the cost of the procedure more reasonable. When they came back with a revised estimate, it was $250 less than their original quote. This was the second sign that I should have just left. But at this point I had already agreed to pay $100 for the blood work so naively, I agreed. Little did I know, I was actually signing away my life savings to this place.

During my dog's dental appointment, they called me telling me that they had charge me more money because of tooth extractions. The vet said that she extracted 2 teeth (which were painful for my dog) and 3 fell out on their own when she was cleaning but I still got charged for it~ an extra $160! Then she said that there was a mass in his mouth and that a biopsy was needed to make sure he doesn't have cancer. I didn't feel comfortable with it and asked several times if this was really really needed and if it was really a cause for concern. Of course, she said yes and of course, it cost me~ an extra $250.

Now, guess how much the medications came out to be? You guessed it~ their "overestimated buffer" of $75. The vet actually said the words "I was trying very hard to stick to estimate." Which means, that whatever they put on that piece of paper, they will try their best to charge you that amount and much much more.

Yesterday, I got a call from the vet. I'm sure you can guess what it's about. She said, "The biopsy results look great. It looks like your dog just had an inflammation because he needed dental work. Nothing cancerous." Exactly what I suspected. But stupid me agreed to pay an extra $250 to find out.

I would actually rate this place 0 out of 5 stars if I could. I would not take my dog here if I were you, unless you were ready to declare bankruptcy.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

We've been going to VCA A Breed Apart for several years now. The customer service woes of previous years are on the mend. Truly, the front desk staff used to be downright atrocious in their customer service, gabbing away about completely inappropriate subjects in front of customers, ignoring said customers, and making people wait inexcusable lengths of time. We kept coming back for Dr. Sostrin and hoped they would eventually tackle the front desk staff and shape them up.

Happy to say that they have shaped up significantly. There is still room for improvement - a class in the finer points of proper customer care and manners probably wouldn't hurt. But gone are the snippy attitudes and complete lack of politeness. I often got the impression that the front desk staff were allowed to run rough shod over everyone else before - even the vets. No longer. Feels like a cultural shift int heir business model. Definitely for the better. Keep improving!

They also recently remodeled the lobby area. While it isn't that much more comfortable, it is cleaner and more modern looking, which I think gives the staff something to be a little more proud of at the office. No more torn pleather benches and stained walls!

4
★★★★☆

We've been going to VCA A Breed Apart for several years now. The customer service woes of previous years are on the mend. Truly, the front desk staff used to be downright atrocious in their customer service, gabbing away about completely inappropriate subjects in front of customers, ignoring said customers, and making people wait inexcusable lengths of time. We kept coming back for Dr. Sostrin and hoped they would eventually tackle the front desk staff and shape them up.

Happy to say that they have shaped up significantly. There is still room for improvement - a class in the finer points of proper customer care and manners probably wouldn't hurt. But gone are the snippy attitudes and complete lack of politeness. I often got the impression that the front desk staff were allowed to run rough shod over everyone else before - even the vets. No longer. Feels like a cultural shift int heir business model. Definitely for the better. Keep improving!

They also recently remodeled the lobby area. While it isn't that much more comfortable, it is cleaner and more modern looking, which I think gives the staff something to be a little more proud of at the office. No more torn pleather benches and stained walls!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

when I made my appointment I have to admit I was kinda apprehensive because of the reviews I read but I just moved here from Woodland Hills and it's right down the street from me so I thought I'd give them a try anyways because my neighbor highly recommended them and I'm so happy I did!! when I came in I told them what I had read on the reviews online,they weren't good. but thankfully they reassured me that they have hired an entire new staff. and i have to say they were great!!. I've had really so bad experiences at all my other vets because my cat get viscious when she is scared so I was a little nervous but I couldn't believe it when Ellie took us in the room she casually took my cat out of the carrier with no fear and and held and rocked her for a few minutes to calm her down put her on the scale and my cat crawled right back up on to her purring!! I couldn't believe it!!!! and she gently took her temperature with no problem!! at all! then Dr. Sostrin came in and my kitty came right up to her!! like she'd known her forever!! Dr. Sostrin was so nice & so informative and spent a lot of time answering all my questions!! she's a natural! and so intelligent!! I'll never bring my cat anywhere else! Thank you guys

5
★★★★★

when I made my appointment I have to admit I was kinda apprehensive because of the reviews I read but I just moved here from Woodland Hills and it's right down the street from me so I thought I'd give them a try anyways because my neighbor highly recommended them and I'm so happy I did!! when I came in I told them what I had read on the reviews online,they weren't good. but thankfully they reassured me that they have hired an entire new staff. and i have to say they were great!!. I've had really so bad experiences at all my other vets because my cat get viscious when she is scared so I was a little nervous but I couldn't believe it when Ellie took us in the room she casually took my cat out of the carrier with no fear and and held and rocked her for a few minutes to calm her down put her on the scale and my cat crawled right back up on to her purring!! I couldn't believe it!!!! and she gently took her temperature with no problem!! at all! then Dr. Sostrin came in and my kitty came right up to her!! like she'd known her forever!! Dr. Sostrin was so nice & so informative and spent a lot of time answering all my questions!! she's a natural! and so intelligent!! I'll never bring my cat anywhere else! Thank you guys

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I ended up bringing my cat to this clinic when she started having issues of spraying everywhere and seemed like she was in pain a lot. This hospital was the one that could accomodate an appointment the quickest. My cat was seen by Dr. Kobashigawa (Dr. K). From the exam, it seemed that my cat had normal signs but they really needed a urine test to know for sure.

With regards to the staff, they were pretty nice to me when I was there with my cat because they loved my cat and thought she was really beautiful. Otherwise, they weren't really friendly, but I wouldn't say they were rude. They just seemed tired/overworked, maybe disgruntled for some reason. There was a sense of the office being somewhat unorganized/inefficient, since I did seem to have to wait a lot for each simple question. The vet techs were much more friendly than the front staff. The rates seem much better than a previous pet hospital I went to. It was $40 for the office visit, ~$40 for the urinalysis, $5 for wasted disposal. I also used a $30 coupon from their website (when I made the appointment, the staff person actually reminded me to bring in the coupon).

The next evening at 9pm, Dr. Sostrin called me to give me the results of the urine test. It turned out to be cystitis and from what I read about it online, it seems that her diagnosis is really accurate. I definitely had more faith and trust in the hospital at this point.

I picked up the medications the next day, which was 2 bottles of clavamox and 1 bottle of metacam, came out to $50. One thing that I didn't like was that only the front staff explained to me what type of dosage to use. It would have been better if a doctor explained to me what each medication was used for and also how to prevent cystitis from occuring again. When I looked up these drugs, I was once again doubtful. Clavamox seems to be used for bacterial infections (which cystitis is not). Metacam was even scarier, because it seems that there is potential danger of renal failure in small cats. I basically called the hospital and politely asked them what's going on here. Dr. Sostrin spoke to me and I was reasonably satisfied with her responses. I have yet to determine the results of using these meds (will have to continuously use it for a month).

Personally, I have not decided whether to bring my cats back there. I might try out another clinic first.

3
★★★☆☆

I ended up bringing my cat to this clinic when she started having issues of spraying everywhere and seemed like she was in pain a lot. This hospital was the one that could accomodate an appointment the quickest. My cat was seen by Dr. Kobashigawa (Dr. K). From the exam, it seemed that my cat had normal signs but they really needed a urine test to know for sure.

With regards to the staff, they were pretty nice to me when I was there with my cat because they loved my cat and thought she was really beautiful. Otherwise, they weren't really friendly, but I wouldn't say they were rude. They just seemed tired/overworked, maybe disgruntled for some reason. There was a sense of the office being somewhat unorganized/inefficient, since I did seem to have to wait a lot for each simple question. The vet techs were much more friendly than the front staff. The rates seem much better than a previous pet hospital I went to. It was $40 for the office visit, ~$40 for the urinalysis, $5 for wasted disposal. I also used a $30 coupon from their website (when I made the appointment, the staff person actually reminded me to bring in the coupon).

The next evening at 9pm, Dr. Sostrin called me to give me the results of the urine test. It turned out to be cystitis and from what I read about it online, it seems that her diagnosis is really accurate. I definitely had more faith and trust in the hospital at this point.

I picked up the medications the next day, which was 2 bottles of clavamox and 1 bottle of metacam, came out to $50. One thing that I didn't like was that only the front staff explained to me what type of dosage to use. It would have been better if a doctor explained to me what each medication was used for and also how to prevent cystitis from occuring again. When I looked up these drugs, I was once again doubtful. Clavamox seems to be used for bacterial infections (which cystitis is not). Metacam was even scarier, because it seems that there is potential danger of renal failure in small cats. I basically called the hospital and politely asked them what's going on here. Dr. Sostrin spoke to me and I was reasonably satisfied with her responses. I have yet to determine the results of using these meds (will have to continuously use it for a month).

Personally, I have not decided whether to bring my cats back there. I might try out another clinic first.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I called this hospital regarding boarding because a friend highly recommended them to me. I was told that my dogs could not be boarded because they needed a complete physical from their doctors, although my dogs just received complete physicals three weeks ago.

I was more than happy to provide them with all my dogs medical papers, but they would not accept any dog that was not seen by their staff.

my dogs have boarded at a couple other facilities in the past and these facilities only required medical documentation.

Needless to say, I was very disappointed since they were recommended by a friend who seems to be pleased with their service.

The only thing I could rate would be the front desk staff who was not very helpful, flexible, or kind. I can not rate the service. However, customer service is a big plus in my book.

1
★☆☆☆☆

I called this hospital regarding boarding because a friend highly recommended them to me. I was told that my dogs could not be boarded because they needed a complete physical from their doctors, although my dogs just received complete physicals three weeks ago.

I was more than happy to provide them with all my dogs medical papers, but they would not accept any dog that was not seen by their staff.

my dogs have boarded at a couple other facilities in the past and these facilities only required medical documentation.

Needless to say, I was very disappointed since they were recommended by a friend who seems to be pleased with their service.

The only thing I could rate would be the front desk staff who was not very helpful, flexible, or kind. I can not rate the service. However, customer service is a big plus in my book.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I have been taking my dog here for the past four years. The only reason I return is because of Annie Sostrin, DMV. Typically the front staff is rude, self-involved and hard to deal with. They act as if you are inconveniencing them by being there.

But once you get past their attitude, Dr. Sostrin is worth the painful wait. I know there are many other veterinary clinics in this area that are probably far superior when it comes to customer service, but my girl and I keep coming back because Dr. Sostrin is so dear and she obviously cares for her clients/patients as if they were her own.

4
★★★★☆

I have been taking my dog here for the past four years. The only reason I return is because of Annie Sostrin, DMV. Typically the front staff is rude, self-involved and hard to deal with. They act as if you are inconveniencing them by being there.

But once you get past their attitude, Dr. Sostrin is worth the painful wait. I know there are many other veterinary clinics in this area that are probably far superior when it comes to customer service, but my girl and I keep coming back because Dr. Sostrin is so dear and she obviously cares for her clients/patients as if they were her own.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

After reading other comments about this hospital it left me thinking - that wasn't the hospital I visited. When I went there the staff were very nice - there was a slight delay, but I wouldn't want anyone to cut short an exam or treatment of any animal, especially my own. The front office staff were going all out helping everyone there in the waiting room about 4 different customers and you could tell that they really cared. The phones were ringing off the hook (sounds to me like they are a busy hospital) but the staff didn't miss a beat. I give them my vote and I will be back knowing I will be helped by people who care.

4
★★★★☆

After reading other comments about this hospital it left me thinking - that wasn't the hospital I visited. When I went there the staff were very nice - there was a slight delay, but I wouldn't want anyone to cut short an exam or treatment of any animal, especially my own. The front office staff were going all out helping everyone there in the waiting room about 4 different customers and you could tell that they really cared. The phones were ringing off the hook (sounds to me like they are a busy hospital) but the staff didn't miss a beat. I give them my vote and I will be back knowing I will be helped by people who care.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

This place has the WORST customer service. I used to go here 7 years ago, just recently came back. Both times I called was treated as though I was "bothering" the front staff by calling. The last time I was left on hold for 10 min, and forgot about. When someone came and talked with me, they had to start all over again and no one admitted that they had left me on hold. I talked with the manager and she was nonchalant about it, I really couldn't tell if she cared about me as a customer. I am now looking for another vet.

1
★☆☆☆☆

This place has the WORST customer service. I used to go here 7 years ago, just recently came back. Both times I called was treated as though I was "bothering" the front staff by calling. The last time I was left on hold for 10 min, and forgot about. When someone came and talked with me, they had to start all over again and no one admitted that they had left me on hold. I talked with the manager and she was nonchalant about it, I really couldn't tell if she cared about me as a customer. I am now looking for another vet.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

This is probably one of the worst vet hospitals I've ever dealt with.. the receptionists have no clue what's going on and aren't very friendly in the first place. On top of it all, my cat was admitted here for bladderstones and the vet told me to call her the next evening.. I called and left a message with reception..they said she would call me..she never did. I called again the following day...again, same thing..left a message with the vet who was suppose to call me after hours to update on his status but again, no call. finally, third day, I get a call in the morning from her stating that he'll be ready to be released in the evening and to call her...I call and the receptionists have no clue who my cat is, and I'm left with the option of leaving a message for the vet.. AGAIN....now it's 5 pm and I called to see if I should go in and get my cat..they have no clue..and the vet is in another appointment...so they ask if I want to leave a message..I'm thinking "WTF?" This is a sharp contrast to the service at the VCA hospital in Glendale, CA, where I normally take my pets...the service is excellent and the staff truly care about their animal patients....I tried the one in Pasadena because it was a little closer to my new apartment but NEVER AGAIN.

PROS: None
CONS: Lousy service, apathetic staff.

1
★☆☆☆☆

This is probably one of the worst vet hospitals I've ever dealt with.. the receptionists have no clue what's going on and aren't very friendly in the first place. On top of it all, my cat was admitted here for bladderstones and the vet told me to call her the next evening.. I called and left a message with reception..they said she would call me..she never did. I called again the following day...again, same thing..left a message with the vet who was suppose to call me after hours to update on his status but again, no call. finally, third day, I get a call in the morning from her stating that he'll be ready to be released in the evening and to call her...I call and the receptionists have no clue who my cat is, and I'm left with the option of leaving a message for the vet.. AGAIN....now it's 5 pm and I called to see if I should go in and get my cat..they have no clue..and the vet is in another appointment...so they ask if I want to leave a message..I'm thinking "WTF?" This is a sharp contrast to the service at the VCA hospital in Glendale, CA, where I normally take my pets...the service is excellent and the staff truly care about their animal patients....I tried the one in Pasadena because it was a little closer to my new apartment but NEVER AGAIN.

PROS: None
CONS: Lousy service, apathetic staff.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

Dr. Sostrin took such good care of my newfie ! She was wonderful! All the staff was very caring. I travel all the way from Santa Monica just to see her.

5
★★★★★

Dr. Sostrin took such good care of my newfie ! She was wonderful! All the staff was very caring. I travel all the way from Santa Monica just to see her.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

Often there is no vet at the hospital. It is part of a huge corporation without anyone in charge. Desk clerks do lots of talking to each other, but do not help the clients

2
★★☆☆☆

Often there is no vet at the hospital. It is part of a huge corporation without anyone in charge. Desk clerks do lots of talking to each other, but do not help the clients

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

I had a really bad experience with this particular VCA. They botched a procedure for my cat that has left her permanently lame and resulted in the amputation of all the toes on her right foot.

1
★☆☆☆☆

I had a really bad experience with this particular VCA. They botched a procedure for my cat that has left her permanently lame and resulted in the amputation of all the toes on her right foot.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

I would only go to this place for vacinations. its pretty much a franchised/fast food type place.

2
★★☆☆☆

I would only go to this place for vacinations. its pretty much a franchised/fast food type place.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

Latest reviews from Citysearch.

.

My sister decided to try this place. Bad idea. The staff was rude to us and seemed put out by all our questions. The Dr with the lazy eye eas nice enough to us and very sweet to my cat, but I overheard her being very very rude to the staff. I'm out. I'm going back to my moms vet closer to me in Arcadia

1
★☆☆☆☆

My sister decided to try this place. Bad idea. The staff was rude to us and seemed put out by all our questions. The Dr with the lazy eye eas nice enough to us and very sweet to my cat, but I overheard her being very very rude to the staff. I'm out. I'm going back to my moms vet closer to me in Arcadia

Cons: unfriendly lazy uncommunicative staff

.

I took my dog to this place because I got a coupon for a free exam. When I got there, of course, they told me that there were a million things wrong with my dog and that it would cost a billion dollars to fix it. So, they are nice and polite in person, but that's because they know they will rape your wallet.\n\nThey advertised a $250 dental cleaning with a **does not include blood work**. Well, the blood work is needed in order to safely put your dog on anesthesia and it costs $100. So, why the heck don't they just advertise it as $350? This was the first sign of ridiculous hidden charges and a reason why I should have just left. But, since my dog really needed a dental cleaning, I agreed to use their services.\n\nOn the estimate they gave me, they tried to put as many unnecessary procedure as they could (and the charges were exorbitant). This included a $75 miscellaneous charge, which they claim was a buffer for unforeseen costs (i.e. medications, blah blah blah). The lady said, ""We usually try to OVERESTIMATE your costs so that there are no surprises."" I had to ask them to remove everything that was absolutely unnecessary to make the cost of the procedure more reasonable. When they came back with a revised estimate, it was $250 less than their original quote. This was the second sign that I should have just left. But at this point I had already agreed to pay $100 for the blood work so naively, I agreed. Little did I know, I was actually signing away my life savings to this place.\n\nDuring my dog's dental appointment, they called me telling me that they had charge me more money because of tooth extractions. The vet said that she extracted 2 teeth (which were painful for my dog) and 3 fell out on their own when she was cleaning but I still got charged for it~ an extra $160! Then she said that there was a mass in his mouth and that a biopsy was needed to make sure he doesn't have cancer. I didn't feel comfortable with it and asked several times if this was really really needed and if it was really a cause for concern. Of course, she said yes and of course, it cost me~ an extra $250.\n\nNow, guess how much the medications came out to be? You guessed it~ their ""overestimated buffer"" of $75. The vet actually said the words ""I was trying very hard to stick to estimate."" Which means, that whatever they put on that piece of paper, they will try their best to charge you that amount and much much more.\n\nYesterday, I got a call from the vet. I'm sure you can guess what it's about. She said, ""The biopsy results look great. It looks like your dog just had an inflammation because he needed dental work. Nothing cancerous."" Exactly what I suspected. But stupid me agreed to pay an extra $250 to find out.\n\nI would actually rate this place 0 out of 5 stars if I could. I would not take my dog here if I were you, unless you were ready to declare bankruptcy.

1
★☆☆☆☆

I took my dog to this place because I got a coupon for a free exam. When I got there, of course, they told me that there were a million things wrong with my dog and that it would cost a billion dollars to fix it. So, they are nice and polite in person, but that's because they know they will rape your wallet.\n\nThey advertised a $250 dental cleaning with a **does not include blood work**. Well, the blood work is needed in order to safely put your dog on anesthesia and it costs $100. So, why the heck don't they just advertise it as $350? This was the first sign of ridiculous hidden charges and a reason why I should have just left. But, since my dog really needed a dental cleaning, I agreed to use their services.\n\nOn the estimate they gave me, they tried to put as many unnecessary procedure as they could (and the charges were exorbitant). This included a $75 miscellaneous charge, which they claim was a buffer for unforeseen costs (i.e. medications, blah blah blah). The lady said, ""We usually try to OVERESTIMATE your costs so that there are no surprises."" I had to ask them to remove everything that was absolutely unnecessary to make the cost of the procedure more reasonable. When they came back with a revised estimate, it was $250 less than their original quote. This was the second sign that I should have just left. But at this point I had already agreed to pay $100 for the blood work so naively, I agreed. Little did I know, I was actually signing away my life savings to this place.\n\nDuring my dog's dental appointment, they called me telling me that they had charge me more money because of tooth extractions. The vet said that she extracted 2 teeth (which were painful for my dog) and 3 fell out on their own when she was cleaning but I still got charged for it~ an extra $160! Then she said that there was a mass in his mouth and that a biopsy was needed to make sure he doesn't have cancer. I didn't feel comfortable with it and asked several times if this was really really needed and if it was really a cause for concern. Of course, she said yes and of course, it cost me~ an extra $250.\n\nNow, guess how much the medications came out to be? You guessed it~ their ""overestimated buffer"" of $75. The vet actually said the words ""I was trying very hard to stick to estimate."" Which means, that whatever they put on that piece of paper, they will try their best to charge you that amount and much much more.\n\nYesterday, I got a call from the vet. I'm sure you can guess what it's about. She said, ""The biopsy results look great. It looks like your dog just had an inflammation because he needed dental work. Nothing cancerous."" Exactly what I suspected. But stupid me agreed to pay an extra $250 to find out.\n\nI would actually rate this place 0 out of 5 stars if I could. I would not take my dog here if I were you, unless you were ready to declare bankruptcy.

Pros: nice people

Cons: hidden fees, keep asking for more money, excess charges

.

You do not want to take your pet there. It was an experience to avoid. There is no staff vet, only subs. The office receptionists are busy talking to each other . I was told that they like to leave early, so the vet would not see my pet. It was early in the afternoon.

1
★☆☆☆☆

You do not want to take your pet there. It was an experience to avoid. There is no staff vet, only subs. The office receptionists are busy talking to each other . I was told that they like to leave early, so the vet would not see my pet. It was early in the afternoon.

Message from VCA A Breed Apart Animal Hospital

We're more than an animal hospital! We're the place where pet parents know they can bring their pets for superb veterinary care that sets new standards for quality and kindness. For pets and pet parents alike, a trip to our clinic is an opportunity to see how our neighborly, welcoming staff cares for your pet as if it were their own, and treats you with the friendliness and respect you'd expect from an industry leader. Additional Services/Information: Climate controlled boarding Multiple pet discount Separate dog/cat/exotics facilities AAHA accredited Animal shelter discount Discount vaccine clinic Prescription/premium diet pet foods Early drop-offs at 7 a.m.

Provided by Felix

Editorial from

Provides medical care, surgical services and specialized treatments including spay/neutering, internal medicine, advanced diagnostic testing, boarding and grooming.