My dog had tests done and the vet said they had called numerous times but were not able to reach me. I had left my cell phone number with them on many occasions, but they kept calling my landline and my answering machine is broken. They should have called my cell phone since it was an EMERGENCY. I went to take my dog, Lucy, in for another check up and two days later she was diagnosed with cancer. Three times, the doctor was looking at the wrong file. Once he finally got Lucy's file, he told my mom she was probably going to die that day and that Lucy needed to be put to sleep immediately. I go to school in New York and my mom called me while she was in the doctor's office. She told the doctor that I would be flying home the next morning to say goodbye to Lucy. I heard the doctor raise his voice to her, saying ""So, you're going to take her home IN PAIN and let her DIE like that SUFFERING???"" At such an emotional, hurtful time that was NOT a way to respond to someone who has spent 15 years with this dog, who wasn't just a dog but a family member. This whole vet experience made it extremely difficult to cope with Lucy's death. I keep thinking I should have taken her somewhere else and maybe this could have been treated a lot better. Also, I have to add, if they knew she was going to die and that we didn't have any other dogs, why did they let my mom buy a box full of canned dog food?
I would personally never recommend this clinic. I had a two year old cat that had stopped eating and was told that she had fatty liver disease and that it was entirely curable. The vet refused to begin treatment until they received a deposit of $1300 to keep her overnight to observe her; after paying this amount, I was called the next day and told that a feeding tube needed to be installed (for lack of a better word) and that it could only stay in for two weeks. Upon picking my cat up, I was then told to pay $800 more for the feeding tube operation, which I did, thinking that it would save my cat. Her neck became infected where the feeding tube had been inserted after about two days, so I brought her back and was told to continue with the cleaning that I had been doing and forcing food down her, as it would work; this was after another $300 for the follow up visit. A week after this, we brought her back again because she had lost three more pounds and wasn't getting any better; the feeding tube had come loose from it stitches and the infection was getting worse. The vet told me at this point that the feeding tube could stay in for months and I refused; $600 after having the feeding tube removed and the wound sewn up, I find out from another vet that my cat did have a rare liver disease (not fatty liver, as I was told by McClave) and she wound up dying from it because it wasn't curable. I would never recommend this vet to anyone; save yourself the money and go to Affordable Vet on San Fernando Mission instead; they're much cheaper, more friendly and compassionate toward animals, and they are completely honest and more than willing to work with you to attempt to save your animal. I did have pet insurance for my cat and was told that McClave is a contracted provider and my costs should have been$850 for all that was done, but McClave told me that a contracted rate is just a suggestion, not what they're supposed to charge. Keep your animals safe and away from this vet!
Cons: highly inflacted costs, lack of courtesy and honesty, lack of professionalism, lack of knowledge
About a year ago or so, my dog had an ear infection and i wanted to take my pup to my vet and my vet didn't have any openings for that day. I thought it was necessary to take my dog in to see a professional, so i had gone to mc clave animal hospital because they didn't require an appointment. So i took my dog in, and first of all, they took him to the ""back"" to do all of the work, the vet there, Dr, Khalaf prescribed my poor dog prednazone (which might i add is a very strong steroid and was very unnecessary in my dogs case, my poor dog had an upset stomache from withdrawls for a whole week) they charged me $200 for an ear infection (which by the way just needed some ear drops and nothing more) I was a new dog owner and wasn't aware of any of this until now. I really would not recommend this place because ever since i went there my dog does not let me even touch his left ear, the ear they ""took care of"". They're over priced, and in my opinion not professional at all!
Pros: No appt. necessary.
Cons: Very expensive and not professional
I've been here twice and both times I have had good service. I'm not quite sure what the 'hood is like after-hours, but I had an indication after having to dial an intercom to get buzzed into the lobby. Anyways, I've had two good doctors, both of which were no-nonsense, and I saved a bunch of cash (see All Creatures for my rant about price gouging).
Pros: open 24 hours. best option for Santa Clarita, and others near Reseda