Riverside Ford Lincoln

★★★★☆
  • 2089 Riverside Dr

    Macon, GA 31204

    Cross street: <p>2089 Riverside Dr, right next to Red Lobster.</p>

    Map & Directions
  • 478-464-2900

Automotive

Automotive
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4.0 2
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Had a problem with the alarm going off in my Mountaineer so I took it to Riverside Ford. They replaced a door switch and the alarm computer. But no one told me that the keyless code was different!! After I locked the keys in it and my keyless code would not work, I went back on the service dept on Sat (advertised as open from 8-2). Only the QuickLane service was open but I went in and told them the problem, Service dude supplied several excuses why nothing could be done today (service techs not in, needed to hook up computer to vehicle, etc) but Dawn took 20 minutes to research and apply good customer service techniques to get me a door key so I could open teh door and get my set of keys out of the vehicle. Dawn is a great asset to this organization, service dude needs customer service skills. I can only rate a 3 out of 5 since service dude was not helpful.

3
★★★☆☆

Had a problem with the alarm going off in my Mountaineer so I took it to Riverside Ford. They replaced a door switch and the alarm computer. But no one told me that the keyless code was different!! After I locked the keys in it and my keyless code would not work, I went back on the service dept on Sat (advertised as open from 8-2). Only the QuickLane service was open but I went in and told them the problem, Service dude supplied several excuses why nothing could be done today (service techs not in, needed to hook up computer to vehicle, etc) but Dawn took 20 minutes to research and apply good customer service techniques to get me a door key so I could open teh door and get my set of keys out of the vehicle. Dawn is a great asset to this organization, service dude needs customer service skills. I can only rate a 3 out of 5 since service dude was not helpful.

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The Best! I used to hate buying a car. But They listened to what I wanted. Told me what the price would be. How much my payments would be. Then asked me if I wanted to see the car.

5
★★★★★

The Best! I used to hate buying a car. But They listened to what I wanted. Told me what the price would be. How much my payments would be. Then asked me if I wanted to see the car.

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