Airtron

★★★☆☆
SIMPLE. FRIENDLY. DIRECT. Call 210-598-8373 to schedule your Heating & AC Service Needs
  • 13718 Lookout Rd

    San Antonio, TX 78233

    Map & Directions
  • 210-650-3373

Automotive

Automotive
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Dishonest and didn't fix my A/C problem.\r
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I used Airtron for a system check up and tune up in January for a new rental property I purchased. Fair price. All went well. This A/C unit is approx 14 years old.\r
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When the unit quit

3
★★★★★

Dishonest and didn't fix my A/C problem.\r
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I used Airtron for a system check up and tune up in January for a new rental property I purchased. Fair price. All went well. This A/C unit is approx 14 years old.\r
\r
When the unit quit

.

I had the misfortune of getting involved with this company because my builder used them for his homes. They will not give you what you want, only what they think you need. Airtron installed too small a unit in our home and refused to replace it. Airtron used the excuse that our home was foam insulated and the humidity levels would get too high with a larger unit, So in Airtrons opinion if you have a foam house you cant have a cool house! I have spoken with several other companies that have said we were undersized and there are many ways to control the humidity and still give you the cooling you want, Airtron is a company that believes it is our way or the highway, what the customer wants does not matter!

0
★☆☆☆☆

I had the misfortune of getting involved with this company because my builder used them for his homes. They will not give you what you want, only what they think you need. Airtron installed too small a unit in our home and refused to replace it. Airtron used the excuse that our home was foam insulated and the humidity levels would get too high with a larger unit, So in Airtrons opinion if you have a foam house you cant have a cool house! I have spoken with several other companies that have said we were undersized and there are many ways to control the humidity and still give you the cooling you want, Airtron is a company that believes it is our way or the highway, what the customer wants does not matter!

.

I was surprised to read the not so good reviews on here, as I used Airtron this week and had a really good experience. First of all, they answered the phone at 8 am and were very friendly, helpful and accomodating. They had someone out by 10 am, he had the problem fixed by 11 am. The technician was patient with my questions and explained everything very well. The price seemed reasonable. I am very satisfied! Will definitely use in the future.

2
★★★★★

I was surprised to read the not so good reviews on here, as I used Airtron this week and had a really good experience. First of all, they answered the phone at 8 am and were very friendly, helpful and accomodating. They had someone out by 10 am, he had the problem fixed by 11 am. The technician was patient with my questions and explained everything very well. The price seemed reasonable. I am very satisfied! Will definitely use in the future.

.

I wish I could rate them zero!! After spending 2 days home from work waiting on these jerks (they DO NOT show up when they say they will), we are 11 hours into a service visit and they still have not completed the work. We talked to multiple people, supervisor (Javier, Gabe, etc) when they did the initial ""service"" visit. They were supposed to fix the problem today by installing a new unit. So, the first guy who comes this morning doesn't even know the problem or what unit is supposed to be replaced. He made some phone calls to find out what he was supposed to be doing.\r
Finally, some other people show up and worked in an unorganized fashion for 8 hours. Then the crew rushed off for another job, leaving our job unfinished with the new guy who doesn't know anything!! He is reading the instruction book. He just came to tell us that there is a problem with the new unit, and we are going to have to wait for the senior tech to come back to see what is wrong. They came at 9am this morning and it is 8pm now. The house is still hot.\r
For their first service visit to find out what is wrong, they said they would come in the morning, ""no later than noon."" They showed up at 3:30pm, after multiple phone calls.\r
Unfortunately we made the mistake of going with the guys for a new unit.\r
Don't make the same mistake. Find an alternative. I can't believe they are endorsed on Annie's List. They must have PAID Annie's List to get this listing.\r

0
★☆☆☆☆

I wish I could rate them zero!! After spending 2 days home from work waiting on these jerks (they DO NOT show up when they say they will), we are 11 hours into a service visit and they still have not completed the work. We talked to multiple people, supervisor (Javier, Gabe, etc) when they did the initial ""service"" visit. They were supposed to fix the problem today by installing a new unit. So, the first guy who comes this morning doesn't even know the problem or what unit is supposed to be replaced. He made some phone calls to find out what he was supposed to be doing.\r
Finally, some other people show up and worked in an unorganized fashion for 8 hours. Then the crew rushed off for another job, leaving our job unfinished with the new guy who doesn't know anything!! He is reading the instruction book. He just came to tell us that there is a problem with the new unit, and we are going to have to wait for the senior tech to come back to see what is wrong. They came at 9am this morning and it is 8pm now. The house is still hot.\r
For their first service visit to find out what is wrong, they said they would come in the morning, ""no later than noon."" They showed up at 3:30pm, after multiple phone calls.\r
Unfortunately we made the mistake of going with the guys for a new unit.\r
Don't make the same mistake. Find an alternative. I can't believe they are endorsed on Annie's List. They must have PAID Annie's List to get this listing.\r

.

I wished I had called Airtron before I used an independent A/C repair person. I was shocked with how much they charged me. I finally called Airtron, still afraid of what it would cost me to repair my a/c. I was relieved and surprised that they were quite reasonable. I purchased their Home Care Warranty for my a/c & heating system and have been very happy with their service. I love the fact that I could pay a small amount each month for the year warranty. Very well worth it!! I'm surprised to hear any negative review on Airtron, because my experience with them is that they have given me exceptional and professional service from the office to schedule a service call to service men who come to my home. They even make a courtesy call to remind you and schedule a maintenance call. I'm glad I chose Airtron, their service and warranty has given me peace of mind.

5
★★★★★

I wished I had called Airtron before I used an independent A/C repair person. I was shocked with how much they charged me. I finally called Airtron, still afraid of what it would cost me to repair my a/c. I was relieved and surprised that they were quite reasonable. I purchased their Home Care Warranty for my a/c & heating system and have been very happy with their service. I love the fact that I could pay a small amount each month for the year warranty. Very well worth it!! I'm surprised to hear any negative review on Airtron, because my experience with them is that they have given me exceptional and professional service from the office to schedule a service call to service men who come to my home. They even make a courtesy call to remind you and schedule a maintenance call. I'm glad I chose Airtron, their service and warranty has given me peace of mind.

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Our builder used Airtron for our heating and cooling units. When they both had to be replaced within the warranty period we decided to purchase their extended warranty and maintenance plan. I have once again waited on two separate days for the tech to show without so much as a call to say they weren't coming. When I asked to speak to a manager I was told he would call me. No call but the next day a technician came out *unscheduled* while I was at work and my teenage daughter was home alone!!

This company has no idea what customer service or even common courtesy is!! Take your time and money somewhere else!

0
★☆☆☆☆

Our builder used Airtron for our heating and cooling units. When they both had to be replaced within the warranty period we decided to purchase their extended warranty and maintenance plan. I have once again waited on two separate days for the tech to show without so much as a call to say they weren't coming. When I asked to speak to a manager I was told he would call me. No call but the next day a technician came out *unscheduled* while I was at work and my teenage daughter was home alone!!

This company has no idea what customer service or even common courtesy is!! Take your time and money somewhere else!

.

So far I have had two appointments with Airtron. I have missed work, and been held hosage at my home waiting for these guys to arrive for my scheduled appointment. My advice, go somewhere else. I am still waiting for them as we speak. My appointment today was from 8-12 am today and it is 1:30. I have called them twice with no courtesy call from Airtron. All I get is excuses, promises, and no results.

0
★☆☆☆☆

So far I have had two appointments with Airtron. I have missed work, and been held hosage at my home waiting for these guys to arrive for my scheduled appointment. My advice, go somewhere else. I am still waiting for them as we speak. My appointment today was from 8-12 am today and it is 1:30. I have called them twice with no courtesy call from Airtron. All I get is excuses, promises, and no results.

Pros: Haven't Found Any

Cons: They don't show up or call

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The staff was professional from the very start. The took care of the quote and they were able to save us alot of money by not recommending unnecessary things that were not needed for the job. they get paid by the job, not by how much the job makes. the prices were great, and so were they! highly recommended.

4
★★★★☆

The staff was professional from the very start. The took care of the quote and they were able to save us alot of money by not recommending unnecessary things that were not needed for the job. they get paid by the job, not by how much the job makes. the prices were great, and so were they! highly recommended.

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