Hiller Plumbing Htg & Cooling

★★★★☆
Happy You'll Be or the Service is FREE!

Home Construction & Remodeling

Home Construction & Remodeling
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3.8 25
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I don't understand half of the complaints I read, mostly because they are coming from angry employees, my experience is completely different since they came out and of course they found a few issues but always gave me options from the most

3
★★★★★

I don't understand half of the complaints I read, mostly because they are coming from angry employees, my experience is completely different since they came out and of course they found a few issues but always gave me options from the most

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Attention: Jimmy Hiller:\r
I purchased a water heater from an employee of yours (Corey Lacey) last year and he didn't quote me a price until after he had installed it. When writing me the bill he said the water heater was $1500.00

3
★★★★★

Attention: Jimmy Hiller:\r
I purchased a water heater from an employee of yours (Corey Lacey) last year and he didn't quote me a price until after he had installed it. When writing me the bill he said the water heater was $1500.00

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Sorry, Very unimpressed with Hiller. I worked for them, and when I turned in my 2 weeks notice of resignation, Chris Klaver let me go right then and there!\r
\r
They advertise on the radio that they have new vans waiting to be filled with

3
★★★★★

Sorry, Very unimpressed with Hiller. I worked for them, and when I turned in my 2 weeks notice of resignation, Chris Klaver let me go right then and there!\r
\r
They advertise on the radio that they have new vans waiting to be filled with

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Don't make our mistake! I called this company to sign up for the "Happy Hiller Club" which meant that our heating/air units would get routine maintenance at the beginning of each season to hopefully head off any problems. Well, quite the

3
★★★★★

Don't make our mistake! I called this company to sign up for the "Happy Hiller Club" which meant that our heating/air units would get routine maintenance at the beginning of each season to hopefully head off any problems. Well, quite the

.

Scheduling with this company is the worst. Never actually received service on account of their terrible job. Scheduled for 10pm guy never showed. I called at midnight and was told the guy would be coming. 2:30 am they call me to say he

3
★★★★★

Scheduling with this company is the worst. Never actually received service on account of their terrible job. Scheduled for 10pm guy never showed. I called at midnight and was told the guy would be coming. 2:30 am they call me to say he

.

Needed to totally replace my AC unit, so I got on the phone.\r
\r
Hiller: \r
$7000, less $1200 "discount".....$5800\r
\r
Roscoe Brown Co.: \r
$3300 (USING THE EXACT SAME BRAND AND MODEL UNIT!!!!!) with one of THE BEST customer service

3
★★★★★

Needed to totally replace my AC unit, so I got on the phone.\r
\r
Hiller: \r
$7000, less $1200 "discount".....$5800\r
\r
Roscoe Brown Co.: \r
$3300 (USING THE EXACT SAME BRAND AND MODEL UNIT!!!!!) with one of THE BEST customer service

.

If you work for them and decide to leave, I recommend just walking away. I put in a two week notice and the let me go right then and there. If I had known they were going to do that to me, I would have not given any notice. I spoke to one

3
★★★★★

If you work for them and decide to leave, I recommend just walking away. I put in a two week notice and the let me go right then and there. If I had known they were going to do that to me, I would have not given any notice. I spoke to one

.

I needed a plumber and decided to call Hiller. I joined the Happy Hiller Club over the phone and they sent both the plumber and a HVAC tech the very next day. Both guys were very professional and polite. The plumer was unable to complete

3
★★★★★

I needed a plumber and decided to call Hiller. I joined the Happy Hiller Club over the phone and they sent both the plumber and a HVAC tech the very next day. Both guys were very professional and polite. The plumer was unable to complete

.

These guys are awesome they get the job done super fast and do a good job everytime i have called them and one call was at midnight and the service tech was in a great mood and glad to help us out i highly recommend them for all of their

3
★★★★★

These guys are awesome they get the job done super fast and do a good job everytime i have called them and one call was at midnight and the service tech was in a great mood and glad to help us out i highly recommend them for all of their

.

Wow, it makes me sad to see the reviews before mine. I've used Hiller Plumbing three times over several years (for three totally separate issues), and have been very pleased. There was no hard upsell, the employees were polite and

3
★★★★★

Wow, it makes me sad to see the reviews before mine. I've used Hiller Plumbing three times over several years (for three totally separate issues), and have been very pleased. There was no hard upsell, the employees were polite and

.

We called Hiller Plumbing to unclog two sink drains in adjoining bathrooms. The representative put on plastic booties (something other reviewers seem to think makes the plumber a kind gentleman.) The guy showed pictures of his six kids

3
★★★★★

We called Hiller Plumbing to unclog two sink drains in adjoining bathrooms. The representative put on plastic booties (something other reviewers seem to think makes the plumber a kind gentleman.) The guy showed pictures of his six kids

.

There is a reason Hiller Plumbing is always hireing. Because people are always quiting. You have to attend a mandatory sales meeting every Friday and watch videos on how to make more sales. I have seen every Zig Ziggler video there is! You get yelled at when your sales are low AND if you leave a customers house with only a service charge or no $$ you have to call Jimmy Hiller himself and explain why. 24 hour service means you are expected to work 24 hours a day if needed.
If you would like to work in the office, that's not a bad deal. The girls in the office come in around 7 or 8 a.m. (clock themselves in at 6 a.m.) and leave around 4 p.m. (clocking themselves out at 5 or 6 p.m.)
Techs have to give 60 day notice for a vacation day (office people can give a few hours notice)
Insurance with the company will cost you aproximately $155 a paycheck (weekly)
Prices,,,,,ok. Stainless Steal braided washing machine hoses. Very good. Everyone should have these. Lowes sells them for $32 a pair. Hiller sells them for $110 a pair (installed of course)
Water Heaters,,,,,,Fergeson sells State water heaters for $300. Hiller sells them for $1200 (installed of course)
Toilet rebuild (toilet running) total parts- $25. Hiller charges $165 (installed of course)
Faucets,,,,,,A GOOD name brand faucet will cost about $150 to $200. The "good" at Hiller $550 (installed) but it is an off the wall brand made in china. Trust me on this one!!
Drain treatment,,,,,,same stuff at Lowes or online for $25. Hiller $75 (not installed)

If you are in dire straights for a job, don't have to much of a criminal background then head over to hiller. You need to continue to look for a job though because you WILL quite within 18 months.

0
★☆☆☆☆

There is a reason Hiller Plumbing is always hireing. Because people are always quiting. You have to attend a mandatory sales meeting every Friday and watch videos on how to make more sales. I have seen every Zig Ziggler video there is! You get yelled at when your sales are low AND if you leave a customers house with only a service charge or no $$ you have to call Jimmy Hiller himself and explain why. 24 hour service means you are expected to work 24 hours a day if needed.
If you would like to work in the office, that's not a bad deal. The girls in the office come in around 7 or 8 a.m. (clock themselves in at 6 a.m.) and leave around 4 p.m. (clocking themselves out at 5 or 6 p.m.)
Techs have to give 60 day notice for a vacation day (office people can give a few hours notice)
Insurance with the company will cost you aproximately $155 a paycheck (weekly)
Prices,,,,,ok. Stainless Steal braided washing machine hoses. Very good. Everyone should have these. Lowes sells them for $32 a pair. Hiller sells them for $110 a pair (installed of course)
Water Heaters,,,,,,Fergeson sells State water heaters for $300. Hiller sells them for $1200 (installed of course)
Toilet rebuild (toilet running) total parts- $25. Hiller charges $165 (installed of course)
Faucets,,,,,,A GOOD name brand faucet will cost about $150 to $200. The "good" at Hiller $550 (installed) but it is an off the wall brand made in china. Trust me on this one!!
Drain treatment,,,,,,same stuff at Lowes or online for $25. Hiller $75 (not installed)

If you are in dire straights for a job, don't have to much of a criminal background then head over to hiller. You need to continue to look for a job though because you WILL quite within 18 months.

.

I don't see how Jimmy Hiller sleeps at night! He is very good at ripping off his own employees he owes me over $600 for commissions he refuses to pay it. I also earned 14 hours of vacation time he refuses to pay it. He hires kids that only have 30 days of schooling to work on your equipment I would never want someone with that little experience working on my stuff. With all this said do you really think he cares about his customers and how he hits your pocket book? And he pressure all the techs to sell you thing high pressure sales. All Jimmy is out for is to make his pocket book fatter.

0
★☆☆☆☆

I don't see how Jimmy Hiller sleeps at night! He is very good at ripping off his own employees he owes me over $600 for commissions he refuses to pay it. I also earned 14 hours of vacation time he refuses to pay it. He hires kids that only have 30 days of schooling to work on your equipment I would never want someone with that little experience working on my stuff. With all this said do you really think he cares about his customers and how he hits your pocket book? And he pressure all the techs to sell you thing high pressure sales. All Jimmy is out for is to make his pocket book fatter.

.

Absolutely not! I will say that they did come out quickly. We called because of the sewer/water was not flowing properly. He first told us that it would be 150 bucks just to dig a hole so he could see the pipe! Are you kidding me??? That didn't include them running a snake and camera.

Then we sat down to discuss the problem. I was told that every pipe in the house needed replaced. The ones under the house were cast iron and they were no good. There needed to be a clean out outside the house and that the line from the house to the city's main line was blocked and needed replaced. The roots of the tree in the yard was the problem. Total cost == 6550.00. YIKES!

I then called another company. Rapid Response Plumbing. Lets say Mark was awesome. He pretty much gave me a quote over the phone!! He looked at the pipes, and said nothing screamed at him. Told me before he will do any work that, the city should be called. He was 90% sure that it was the city's problem not mine. And it was!!!! The city came the next day and fixed the line.

Hiller NEVER said one word about the city. So now I don't need a plumber for the blockage issue. So if I would have gone with Hiller (who likes to upsell EVERY service they provide) I would be out $6550.00. But Im glad I didn't, because now Im out a phone call. Which would you do?

0
★☆☆☆☆

Absolutely not! I will say that they did come out quickly. We called because of the sewer/water was not flowing properly. He first told us that it would be 150 bucks just to dig a hole so he could see the pipe! Are you kidding me??? That didn't include them running a snake and camera.

Then we sat down to discuss the problem. I was told that every pipe in the house needed replaced. The ones under the house were cast iron and they were no good. There needed to be a clean out outside the house and that the line from the house to the city's main line was blocked and needed replaced. The roots of the tree in the yard was the problem. Total cost == 6550.00. YIKES!

I then called another company. Rapid Response Plumbing. Lets say Mark was awesome. He pretty much gave me a quote over the phone!! He looked at the pipes, and said nothing screamed at him. Told me before he will do any work that, the city should be called. He was 90% sure that it was the city's problem not mine. And it was!!!! The city came the next day and fixed the line.

Hiller NEVER said one word about the city. So now I don't need a plumber for the blockage issue. So if I would have gone with Hiller (who likes to upsell EVERY service they provide) I would be out $6550.00. But Im glad I didn't, because now Im out a phone call. Which would you do?

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Go to your nearest yellow pages and skip Hiller: 1) They start work they do not finish; 2) schedule appointments then don't keep them; 3) always trying to sell you things you either don't need or if you need them, the price is outrageous. Not a trustworthy company and I hope I have saved someone from the same misery they have put me through over the last year.

0
★☆☆☆☆

Go to your nearest yellow pages and skip Hiller: 1) They start work they do not finish; 2) schedule appointments then don't keep them; 3) always trying to sell you things you either don't need or if you need them, the price is outrageous. Not a trustworthy company and I hope I have saved someone from the same misery they have put me through over the last year.

.

1. You get a different plumber every time.
2. We purchased a water heater from them and a 2 years later it quits working. I had to prove they installed the water heater, even though they presumably had records to show they install it. Finally, after confronting them with the invoice they fixed it.
3. Another 2 years and the water heater fails again. This time, after lost faith in Hiller we hired another plumber. He found that the 2 thermostats in the water heater were set to 2 different values. According to the new plumber that will lead to the thermostats death.
4. Hiller is always trying to upsell on something.

We will not use them again.

0
★☆☆☆☆

1. You get a different plumber every time.
2. We purchased a water heater from them and a 2 years later it quits working. I had to prove they installed the water heater, even though they presumably had records to show they install it. Finally, after confronting them with the invoice they fixed it.
3. Another 2 years and the water heater fails again. This time, after lost faith in Hiller we hired another plumber. He found that the 2 thermostats in the water heater were set to 2 different values. According to the new plumber that will lead to the thermostats death.
4. Hiller is always trying to upsell on something.

We will not use them again.

.

I don't know why so many people are giving hiller a bad review. Are they the cheapest? No. But you get what you pay for. I had a great experience with them, in face, the best I've ever had from a HVAC company. Just my two cents.

2
★★★★★

I don't know why so many people are giving hiller a bad review. Are they the cheapest? No. But you get what you pay for. I had a great experience with them, in face, the best I've ever had from a HVAC company. Just my two cents.

.

My neighbor had them out for a maint and they told her she needed a new unit...another hvac co went out and fixed her unit for less than $150 and its still running fine 6 months later! If people would just report this scam to the BBB hiller would run out of new suckers!

0
★☆☆☆☆

My neighbor had them out for a maint and they told her she needed a new unit...another hvac co went out and fixed her unit for less than $150 and its still running fine 6 months later! If people would just report this scam to the BBB hiller would run out of new suckers!

Pros: prompt

Cons: THEY LIE cheat and steal to make their quota

.

I had surgery last week and had a friend come by who accidentally let my dog out. I was in huge cast and the technician at my house from Hiller went out to look for my dog. He found my dog and brought him back home to me. It was so nice of him to do that for me and to help out like he did.

2
★★★★★

I had surgery last week and had a friend come by who accidentally let my dog out. I was in huge cast and the technician at my house from Hiller went out to look for my dog. He found my dog and brought him back home to me. It was so nice of him to do that for me and to help out like he did.

Pros: Above and Beyond

Cons: None

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I needed a 14 ft pipe moved under my deck. It currently feeds my BBQ grill. Holes are pre drilled through the foundation. I priced the materials at 65.00 to do it myself. Hiller bid to move / replace this pipe is 704.00. I also had to pay them 49.00 to give me an exorbitant bid.

I called and talked the management. I told them that I had this pipe run originally in 2001. It cost me 125.00. I told Hiller that I understand that prices have increased over the years and I was willing to pay $250 to $300.

Hiller plumbing said that was an average and they would work backwards from that standpoint.

This is how I see it.

Materials = 65.00 to 100.00

Labor = 604 to 639

Labor rate = 3 hrs =201.00 to 213.00 per hour.

As you can see these rates are outrageous. I will give credit to Hiller because they called and they are returning my initial fee.

This is a warning to all consumers. Get three opinions. I have received my third bid and the work will be done for $300.00.

0
★☆☆☆☆

I needed a 14 ft pipe moved under my deck. It currently feeds my BBQ grill. Holes are pre drilled through the foundation. I priced the materials at 65.00 to do it myself. Hiller bid to move / replace this pipe is 704.00. I also had to pay them 49.00 to give me an exorbitant bid.

I called and talked the management. I told them that I had this pipe run originally in 2001. It cost me 125.00. I told Hiller that I understand that prices have increased over the years and I was willing to pay $250 to $300.

Hiller plumbing said that was an average and they would work backwards from that standpoint.

This is how I see it.

Materials = 65.00 to 100.00

Labor = 604 to 639

Labor rate = 3 hrs =201.00 to 213.00 per hour.

As you can see these rates are outrageous. I will give credit to Hiller because they called and they are returning my initial fee.

This is a warning to all consumers. Get three opinions. I have received my third bid and the work will be done for $300.00.

Pros: Polite, Friendly

Cons: Exorbitant bid

.

hiller plumbing tells thier employees that they are required to make 350.00 dollars on every call they go to.the calls they speak of are there costumers that call for service. so how do u think the employee does this and do u want that type of person in your home?

0
★☆☆☆☆

hiller plumbing tells thier employees that they are required to make 350.00 dollars on every call they go to.the calls they speak of are there costumers that call for service. so how do u think the employee does this and do u want that type of person in your home?

Pros: none

Cons: plumbing tech. expected to make 350.00 dollars from u

.

Had a drain clog on Friday night and called Hiller the next morning. Chris showed up the next day right on time and called 30 minutes beforehand. After digging to locate the main pipe we discovered that the pipe was located on the other side of the house. Chris worked with us as we dug up the yard and locate the pipe, eventually accessing the pipe and freening up the clog. At the end of the day, after 4 hours of hard labor, our bill remained the flat rate earlier quoted to simply free the clog. No extra charges or fees. Unbelievable service and honesty, will recommend to anyone. Thanks!

2
★★★★★

Had a drain clog on Friday night and called Hiller the next morning. Chris showed up the next day right on time and called 30 minutes beforehand. After digging to locate the main pipe we discovered that the pipe was located on the other side of the house. Chris worked with us as we dug up the yard and locate the pipe, eventually accessing the pipe and freening up the clog. At the end of the day, after 4 hours of hard labor, our bill remained the flat rate earlier quoted to simply free the clog. No extra charges or fees. Unbelievable service and honesty, will recommend to anyone. Thanks!

Pros: Very professional, courteous, honest

Cons: None

.

Scheduled an appt with Hiller Plumbing and electric a few days ago bc my heater wouldn't go over 64 as the temps outside went below 20. I chose to schedule appt with Hiller bc I went to their website and it made me laugh. It seems the problem started when I scheduled the appt through their online appt scheduler. This morning at 0730am a woman from their office called to tell me that they needed to schedule my appt. I explained I already had an appt and got and email confirmation on my appt. She then stated that they didn't see I had scheduled online util this morning and they were already booked up. No apology given.. at all. Half asleep I did reschedule for the next day but didn't have to wait that long. Called LEE heating and Cooling company... they worked me into their schedule and got my issue resolved quickly. Guess Hiller Co needs to re-evaluate their online appt setting software or the people who are suppose to be checking the appts. Lost my business for good. LEE company not only got a maintanence pack out of me. They are quoting me on a second unit for my remodel, some electrical, and some plumbing too. LOL. HILLER lost out in more than one way. PEACE OUT!

0
★☆☆☆☆

Scheduled an appt with Hiller Plumbing and electric a few days ago bc my heater wouldn't go over 64 as the temps outside went below 20. I chose to schedule appt with Hiller bc I went to their website and it made me laugh. It seems the problem started when I scheduled the appt through their online appt scheduler. This morning at 0730am a woman from their office called to tell me that they needed to schedule my appt. I explained I already had an appt and got and email confirmation on my appt. She then stated that they didn't see I had scheduled online util this morning and they were already booked up. No apology given.. at all. Half asleep I did reschedule for the next day but didn't have to wait that long. Called LEE heating and Cooling company... they worked me into their schedule and got my issue resolved quickly. Guess Hiller Co needs to re-evaluate their online appt setting software or the people who are suppose to be checking the appts. Lost my business for good. LEE company not only got a maintanence pack out of me. They are quoting me on a second unit for my remodel, some electrical, and some plumbing too. LOL. HILLER lost out in more than one way. PEACE OUT!

Pros: Funny online website

Cons: Poor Customer Service, Over Priced (got cheaper with LEE co), Poorly organized

Review Partner
.

Hiller Plumbing's trucks all have smiley faces on them for those of you not familiar and the smile matches the service. We were looking to put in a tankless water heater and as I consulted the Home Depot and doing research on the internet

2
★★★★☆

Hiller Plumbing's trucks all have smiley faces on them for those of you not familiar and the smile matches the service. We were looking to put in a tankless water heater and as I consulted the Home Depot and doing research on the internet

.

They are a little too expensive, they charge 50 dollars just for the visit plus the work that they have to do. I would definitely not advice them. I think tehre are better services around where you do not have to pay for a visit. Two

0
★☆☆☆☆

They are a little too expensive, they charge 50 dollars just for the visit plus the work that they have to do. I would definitely not advice them. I think tehre are better services around where you do not have to pay for a visit. Two

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