American Laser Skincare Upper W. Manhattan

★☆☆☆☆
  • 41 W 72nd St Apt 1c

    New York, NY 10023

    Map & Directions
  • 888-356-8038

Personal Services

Personal Services
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I asked for a phone call from a representative because they had no prices listed on their website and I was considering laser hair removal. Right after I got a phone call from a very friendly and eager sales rep and we made a consultation. I met with Marissa and she seemed very professional and honest, the place was very clean, so I decided to go for it. I ask about their other treatments and she shows me pictures of a before and after patient treated with velashape. She gave me some discounts and at the time and I didnt want to miss on a good deal so I signed up for it even though really I couldn't afford it. She said that they had the old machine, the amerismooth, and that the new machine which was more expensive but more effective (velashape) would be arriving at their office in a few weeks. So I pay for 4 Velashape treatments, and she give me one 'free' treatment on the Amerismooth to make up for the time I would have to wait until the Velashape arrived. That was 10 months ago, and they still do not have the machine. I switched to a new location inconveniently located so that I could receive the treatments I payed for. I asked the lady who was treating me for my free amerismooth when the Velashape would arrive and she said that they were not getting one. Marissa straight out lied to me, and any time I called back she was unavailable and the staff was very unhelpful. It took them about a month and me calling approx. 9 times for them to be able to transfer my charts over to the new location. They acted like they were doing me a favour when I am the one who was lied to and charged thousands of dollars. In addition to this whole ordeal, I would say that they are generally incompetent, never answer or return calls- I have unfortunately had to deal with 3 different ALC locations and I have had a bad experience with everyone of them. Here's a tip off- if a company cant be upfront about their prices, they are running a shady business. They need to be shut down.

0
★☆☆☆☆

I asked for a phone call from a representative because they had no prices listed on their website and I was considering laser hair removal. Right after I got a phone call from a very friendly and eager sales rep and we made a consultation. I met with Marissa and she seemed very professional and honest, the place was very clean, so I decided to go for it. I ask about their other treatments and she shows me pictures of a before and after patient treated with velashape. She gave me some discounts and at the time and I didnt want to miss on a good deal so I signed up for it even though really I couldn't afford it. She said that they had the old machine, the amerismooth, and that the new machine which was more expensive but more effective (velashape) would be arriving at their office in a few weeks. So I pay for 4 Velashape treatments, and she give me one 'free' treatment on the Amerismooth to make up for the time I would have to wait until the Velashape arrived. That was 10 months ago, and they still do not have the machine. I switched to a new location inconveniently located so that I could receive the treatments I payed for. I asked the lady who was treating me for my free amerismooth when the Velashape would arrive and she said that they were not getting one. Marissa straight out lied to me, and any time I called back she was unavailable and the staff was very unhelpful. It took them about a month and me calling approx. 9 times for them to be able to transfer my charts over to the new location. They acted like they were doing me a favour when I am the one who was lied to and charged thousands of dollars. In addition to this whole ordeal, I would say that they are generally incompetent, never answer or return calls- I have unfortunately had to deal with 3 different ALC locations and I have had a bad experience with everyone of them. Here's a tip off- if a company cant be upfront about their prices, they are running a shady business. They need to be shut down.

Pros: nothing I hate ALC, wish I had never heard of them.

Cons: everything, seriously there are other places there who care for their patients.

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If you show interest in them, they have a great way calling you to sell you their service and taking your money, but once you sign the docs, then forget about any service provided. They say they are very busy so you make an appointmnet up to 2-3 months in advance, but they do not call you to remind you about it, but rather charge you no show or cancelation fees. I have been for every 2 months appointments for the last 2 years and 4 months, and I have yet to see the results. I am white with average colored hair, not too hairy, but wanted to be hair free. It will not happen with the $4,000 I wasted on this service. They keep on saying that it is still within their norms in terms of the little patches of no hair I have, (patches are about 25% of the leg surface) but there is only half a year left of my 3 year contract, and i have been to twice as many sessions as the advertise, but doubt there will be any major improvememts in the max 3 seesions I have left in the 3 yr contract.

0
★☆☆☆☆

If you show interest in them, they have a great way calling you to sell you their service and taking your money, but once you sign the docs, then forget about any service provided. They say they are very busy so you make an appointmnet up to 2-3 months in advance, but they do not call you to remind you about it, but rather charge you no show or cancelation fees. I have been for every 2 months appointments for the last 2 years and 4 months, and I have yet to see the results. I am white with average colored hair, not too hairy, but wanted to be hair free. It will not happen with the $4,000 I wasted on this service. They keep on saying that it is still within their norms in terms of the little patches of no hair I have, (patches are about 25% of the leg surface) but there is only half a year left of my 3 year contract, and i have been to twice as many sessions as the advertise, but doubt there will be any major improvememts in the max 3 seesions I have left in the 3 yr contract.

Pros: clean rooms

Cons: no result, very pricey, no customer service, bad machines

 

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